Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#11208217May 17, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE THE CONTACT WAS MAKING A LEFT TURN, A SECOND VEHICLE CRASHED INTO THE REAR PASSENGER SIDE OF HER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED FROM THE SCENE. THE DRIVER SUSTAINED AN INJURED RIGHT SHOULDER, WRIST, AND BACK THAT REQUIRED MEDICAL ATTENTION. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 73,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11208258May 17, 2019
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING 70 MPH, THE VEHICLE UNINTENTIONALLY DECELERATED. WHEN THE FAILURE OCCURRED, THE VEHICLE TOOK TIME TO ACCELERATE AND THE CHECK ENGINE INDICATOR ILLUMINATED. ALSO, WHILE THE VEHICLE WAS AT A STOP LIGHT, IT VIOLENTLY VIBRATED AND STALLED, BUT WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO FELDMAN CHEVROLET OF LANSING (2801 E MICHIGAN AVE, LANSING, MI 48912, (517) 507-4948) WHERE THE CONTACT WAS INFORMED THAT THE TURBO IN THE ENGINE NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT THE PART WAS PREVIOUSLY REPAIRED. THE VEHICLE WAS NOT REPAIRED AGAIN. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208311May 17, 2019
ELECTRONIC STABILITY CONTROL (ESC)
WHILE DRIVING THE MUSIC WILL SHUT OFF AND THE DASHBOARD WHICH PROJECTS THE SPEED FLASHES ON AND OFF. MY HEADLIGHTS AND TURN SIGNALS ARE ALSO EFFECTED BY THE ISSUE AS WELL; AT ONE POINT WHILE DRIVING IT OCCURRED AND MY STEERING WHEEL LOCKED UP WHILE TRYIN G TO MAKE A TURN ON A CITY STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207998May 16, 2019
UNKNOWN OR OTHER
AIR BAGS FAILED TO DEPLOY FOLLOWING TOTAL FRONT END BEING CRUSHED, AFTER HITTING ANOTHER VEHICLE IN THE REAR.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11208122May 16, 2019
AIR BAGS
HIT A SMALL ANIMAL AND A ROCK AND DIRT WITH FRONT END ALL AIR BAGS IN FRONT AND SIDE INFLATED EVEN THE PASSENGER SIDE THOUGH NO ONE SITTING IN THAT SEAT NEED TO KNOW IF THERE IS A RECALL MECHANIC SAID HE HAD NEVER SEEN THIS BEFORE
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11207684May 15, 2019
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I STARTED HAVING ISSUE LAST YEAR WITH THE ENGINE. I CALLED CHEVY AND WAS ADVISED MY WARRANTY EXPIRED 12 DAY'S BEFORE MY COMPLAINT. AFTER DOING SOME RESEARCH I LEARNED THAT MULTIPLE CONSUMER'S ACROSS THE COUNTRY ARE HAVING THE SAME ISSUES WITH THE HEATING SYSTEM AND ENGINE. I FEEL MY CAR SHOULD HAVE BEEN RECALLED. THE VEHICLE WILL JUST SHUT OFF MID TRAFFIC WITHOUT WARNING. I HAVE INVESTED MORE THAN 1000 DOLLARS AND IT'S STILL HAVING ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207846May 15, 2019
ELECTRONIC STABILITY CONTROL (ESC)
I TOOK MY 2014 CHEVY CRUZE LTZ TO THE CHEVROLET DEALERS IN 2 DIFFERENT OCCASIONS ABOUT 2 YEARS APART. THE SAME ISSUE PERSISTS. I GET ALL THE ELECTRIC SYSTEMS TO START BLINKING AND TURNING OFF AND ON FOR A MINUTE AND A MESSAGE APPEARS SAYING "SERVICE STABILITY CONTROL". THE POWER STEERING GOES OFF, AND THE BREAKS AND THE CAR KEEPS RUNNING SO IT IS DANGEROUS TO DRIVE. IT CAUSED THE CAR BATTERY TO BE DAMAGED BECAUSE THE SULFURIC ACID EVAPORATED AND MADE THE CAR STINK SO MUCH LIKE ROTTEN EGGS. I TOOK IT IT UNDER WARRANTY THEY COULDN'T FIGURE IT OUT (I TESTED THE BATTERY INDEPENDENTLY AND IT WAS PERFECT-SO IT WAS THE ALTERNATOR), I TOOK IT AGAIN AFTER WARRANTY EXPIRED AND STILL THEY JUST REPLACED THE (REPLACEMENT) BATTERY AGAIN BUT I MIGHT BE RISKING MY LIFE BY DRIVING THIS CAR WHICH HAS THE "STABILITY" ERROR AT RANDOM TIMES FOR A MINUTE AND THEN IT DISAPPEARS BUT AT THE DEALERS THEY SAY THAT THEY CANNOT TEST IT UNLESS IT HAPPENS IN FRONT OF THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207553May 14, 2019
ENGINE
I OWN A 2017 CRUZE AND BOUGHT IT BRAND NEW. HAD ISSUES WITH THE KEY FOB WORKING PROPERLY FROM THE BEGINNING AND MY ENGINE LIGHT COMING ON FOR SEEMINGLY NO REASON. ONE OF THE TIMES I WAS STOPPED AT A RED LIGHT AFTER EXITING THE HIGHWAY, MY AUTO-STOP ENGINE KICKED OFF AND WOULD NOT COME BACK ON WHEN I RELEASED THE BREAK. MY CAR WOULD NOT TURN OFF AT ALL, I WOULD PUSH THE POWER BUTTON, THE CAR WOULD TURN OFF FOR HALF A SECOND AND THEN TURN BACK ON BUT MY ENGINE DIDN'T COME BACK ON WITH IT. I STARTED ROLLING BACKWARDS AND COULD NOT SHIFT GEARS. A SECOND TIME MY ENGINE LIGHT STARTED FLASHING AS I STARTED TO ACCELERATE GETTING ON THE HIGHWAY AND A WARNING CAME UP SAYING STABILIZER. I HAD TO PULL OVER IN THE MIDDLE OF THE HIGHWAY AND TURN MY CAR OFF. MY CAR HAS BEEN TAKEN TO THE DEALER FOR SERVICE EVERY TIME SOMETHING HAPPENS AND EVERY TIME THEY TELL ME THERE ARE NO CODES AND NOTHING THEY CAN DO TO FIX IT. I FILED 2 DIFFERENT COMPLAINTS WITH GM AND WAS TOLD THEY WON'T DO ANYTHING WITHOUT ANY CODES BECAUSE TO THEM MY CAR LOOKS LIKE IT IS FUNCTIONING PROPERLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207160May 13, 2019
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
MY CAR NEEDS 4 FUEL INJECTORS AND GAGE WAS STUCK OPEN A DRIVING HAZARD. OIL HAS NEEN LEAKING AROUND VALVE COVERS AMD REPLACED BUT DO SMELL BURNING TIME TO TIME GOT COOLAMT LEAK FIXED LAST YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207255May 13, 2019
UNKNOWN OR OTHER
HAVE A 2011 CHEVY CRUZE THAT I BOUGHT A FEW YEARS AGO, FROM CARMAX. SINCE I BOUGHT THE CAR A FEW YEARS AGO, MY CAR HAS ALWAYS BEEN VERY WARM ON THE DRIVERS SIDE FOOT AREA, AND WHERE MY LEG RESTS THERE IS A PANEL ON THE RIGHT OF THE GAS PEDDLE THAT IS WHERE THE HEAT COMES FROM. I HAVE BROUGHT MY CAR A FEW TIMES TO THE DEALERSHIP AFTER I NOTICED HOW HOT IT GOT IN THAT AREA. OVER 130F! (I GAVE UP AT THIS TIME,) LAST WEEK, MY WIFE HAD A SMALL REAR END CRASH ON MY CAR. NOTHING MAJOR BUT WE TOOK IT TO THE BODY SHOP TO GET WORK ON. WHEN I BROUGHT THE CAR IN TO THEM, I ASKED THEM IF THEY CAN PUT SOME NEW INSULATION PIPE ON MY CAR HEAT PIPES, BECAUSE THE OLD ONES WERE PROBABLY NEEDING TO BE REPLACED. WHEN THE REPLACED IT AND MY CAR WAS READY FOR PICK UP, THEY TOLD ME THAT THEY PUT THE NEW INSULATION ON IT, BUT THEY SHOWED ME THE OLD ONE. THE OLD ONE WAS BURNT AND THEY SAID COULD HAVE ALMOST CAUGHT FIRE THOSE PIPES. ALONG WITH THE SIDE PANEL WAS WARPING DUE TO THE AMOUNT OF HEAT COMING OUT OF THERE. I TOLD THEM AT THE TIME, THAT ITS A SAFETY ISSUE, BUT THEY SAID BECAUSE MY WARRANTY IS EXPIRED FROM YEARS AGO, THEY HAVE TO CHARGE ME FOR INSPECTING IT, FROM THERE IF THEY FIND A ISSUE THEN WE CAN DISCUSS WITH GM WHAT IS THE BEST WAY TO HANDLE TO REPAIRS AND COSTS. (I TOLD THEM I WOULD GET BACK TO THEM ABOUT THAT.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207132May 12, 2019
AIR BAGS
CHECK AIRBAG INDICATOR ON DASH CAME ON AT 79,000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206908May 10, 2019
ENGINE, FUEL/PROPULSION SYSTEM
MY 2016 CHEVY CRUZE LIMITED STARTED TO LOSE ACCELERATION AND WOULDN'T GO OVER 40 MILES AN HOUR. NO CODE LIGHTS ARE ON AND NONE DETECTED. SO I DROVE HOME AND PARKED THE CAR AND WAITED UNTIL IT WAS COOLED DOWN AND OPENED THE HOOD TO CHECK MY OIL. I UNSCREWED THE OIL CAP WHERE YOU ADD OIL AND IT COMPLETELY SMELLED LIKE GASOLINE. NOW THE ENGINE IS STARTING TO GO CRAZY AND I AM TAKING IT IN BEFORE IT CATCHES FIRE AND PUTS ME AND ANYONE ELSE IN DANGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206567May 9, 2019
VISIBILITY/WIPER
THE WINDSHIELD THAT CHEVROLET PUTS IN THESE CARS IS NOT VERY CLEAR, I WORK IN THE GLASS INDUSTRY AND I NOTICE IT EVERY TIME I DRIVE IT. YOU CAN SEE DISTORTION IN THE FILM OF THE LAMINATED GLASS. THEY REPLACED THE WINDSHIELD ONCE, AND I STILL SEE THE DISTORTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206323May 8, 2019
AIR BAGS
MY BOYFRIEND WAS IN A CAR ACCIDENT. WE ARE BOTH ON THE CAR, AND THE AIRBAGS DIDNT GO OFF
Crash:
Yes
Fire:
Yes
Injuries:
4
Deaths:
0
#11205954May 7, 2019
AIR BAGS
I WAS HIT BY A TRUCK DRIVING AT LEAST 50MPH. HIS AIR BAGS ALL WENT OFF, MINE DID NOT. I WAS AT A ROLLING START TO DRIVE, HE WAS ON THE HIGHWAY. WITH THE AMOUNT OF DAMAGE DONE TO THE CAR AND THE FORCE OF THE ACCIDENT IT IS ABSOLUTELY TERRIFYING THAT THE AIRBAGS DID NOT GO OFF TO SAVE ME FROM HITTING THE STEERING WHEEL SO HARD.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11205987May 7, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. EAST HILLS CHEVROLET OF FREEPORT (42 EAST SUNRISE HIGHWAY, FREEPORT, NY 11520, (888) 739-7889) WAS NOTIFIED OF THE FAILURE AND HAD NOT YET SCHEDULED AN APPOINTMENT. THE DEALER REQUIRED THAT THE CONTACT FOLLOW-UP WITH THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206071May 7, 2019
SERVICE BRAKES
VACUUM ASSIST FOR POWER BRAKES SOMETIMES DOES NOT WORK. YOU MUST PUSH AS HARD AS YOU CAN ON BRAKE PEDAL TO GET THE CAR TO STOP. SOME CHEVY CRUSE WERE RECALLED FOR THIS PROBLEM BUT MINE WAS NOT. THIS IS A VERY DANGEROUS PROBLEM THAT CAN CAUSE A SERIOUS ACCIDENT IN AN EMERGENCY BRAKING SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205754May 6, 2019
SERVICE BRAKES
MY CAR IS BRAND NEW BROUGHT IT AT 9MILES ON DASH. EXACTLY 2 MONTHS LATER OUTTA NOWHERE THERE WAS THIS GRINDING SOUND WHEN I WOULD BRAKE LIKE THE SOUND OF ROOTERS GRINDING AS IF BRAKES WHERE BAD ,,4 OTHER PEOPLE HEARD AND WITNESSED IT,, I PUMPED BRAKE IT FELT LIKE AND SOUND LIKE ONLY AIR BUT LOUD AIR AND GRINDING, TOOK IT BACK TO DEALER NEXT DAY ,,AND THEY DID NOTHING (MARLOW HEIGHTS) HE TOLD ME TO COME BACK MONDAY CAUSE IT FOUND LIKE FAULTY BRAKE ISSUE,, I LOOKED IT UP AND SOME MODELS WHERE RECALLED FOR SAME THING.ASSOCIATE TOLD ME THEY DO SERVICE ON RECALLS MON-FRI,(WHICH I THOUGHT WAS STRANGE CAUSE BRAKES ARE SERIOUS NOBODY COULD CHECK NOTHING?)), CAME BACK MONDAY THEY PUT MY CAR ON ELECTRONIC MACHINE NO FLAGS WHERE ON MY SYSTEM,,FOR SENSORS GOING OFF! BUT I HAD NO BREAK FUNCTION ON THAT SATURDAY,,THIS NEED TO BE LOOKED INTO BY GM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204617May 3, 2019
STEERING
2013 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO POWER STEERING GOING OUT. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205529May 3, 2019
ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
5/1/2019 MY RADIO STARTED GOING ON AND OFF WHILE DRIVING HOME THEN ON 5/2/2019 IT STARTED BLINKING "STALIBITRAK" ON MY GAUGE PANEL ALONG WITH THE RADIO GOING ON AND OFF. IS THIS SOMETHING I NEED TO BE CONCERNED WITH AS MY CAR IS NO LONGER UNDER WARRANTY AND I'M NOT RAKING IN THE DOUGH TO HAVE THIS ON MY PLATE ALONG WITH THE OTHER ISSUES WITH THE CAR. I'VE ONLY HAD THIS CAR FOR A YEAR AND A HALF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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