Cadillac XTS Complaints (2013)

103 consumer complaints on file.

#11735040May 1, 2026
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Cadillac XTS. The contact stated that several codes will intermittently illuminate on the vehicle, such as code 813, which refers to a transmission communication failure; a malfunction with the Instrument or Cluster (IPC); and code 62, which refers to the Body Control Module (recalls 13 and 158). The Power Steering, Drive Carefully, and Suspension warning lights would illuminate. The instrument panel would suddenly black out, or certain monitoring systems, such as the speedometer, would fail. All failures would occur intermittently. The vehicle was taken to a certified mechanic, who informed them that water intrusion into a bulk cluster behind the bumper of the front passenger's wheel, where several wires for different systems of the vehicle are interconnected. The vehicle was drained, dried, and sealed with silicone. The failures persisted. The contact completed some research and learned of NHTSA Campaign Number: 14v116000 (Service Brakes, Hydraulic) online, which they believed could be related to their failure. The dealer was contacted, and it was confirmed that the VIN was not included in any open recalls at the time. The vehicle was not repaired again. The manufacturer was not informed of the failure. The failure mileage was approximately 156,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11716757February 9, 2026
SUSPENSION:FRONT:STABILIZER BAR
The contact owns a 2013 Cadillac XTS. The contact stated that while driving at an undisclosed speed, the rear suspension was bouncing, and the vehicle became difficult to maneuver. The message to "Check Leveling System" was displayed on the instrument panel. The contact researched and became aware of a recall; however, the VIN was not under recall. The vehicle was taken to the residence and the vehicle was self-diagnosed and it was determined that the stabilizer bar had detached. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report a failure. The failure mileage was approximately 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11703855December 8, 2025
EXTERIOR LIGHTING
Automatic Headlamp Leveling System malfunction causing safety issues with nighttime driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656856April 25, 2025
UNKNOWN OR OTHER
My VIN is not associated with the recall, identified as NHTSA ID 12V525. It affected 12,626 2013 Cadillac XTS vehicles manufactured between October 12, 2011, and August 30, 2012. However, the rear seat headrests in this 2013 Cadillac XTS will not stay in the upright position. SAFETY CONCERN: This could lead to the headrest collapsing during a crash, potentially increasing the risk of injury to rear seat occupant I called my local dealer Red Nolan Cadillac and they informed me that since the VIN is not associated with the recall, they cannot help me with a replacement unless I pay $497 for labor and parts to replace the headrests in the rear of my vehicle. HELP!!! I believe this is a safety issue when someone is in the back seat. It has already been identified as a safety issue. The rear seat headrest mechanism may not engage properly, causing the headrest to not lock in the upright position after being folded forward. REMEDY:The recall involved replacing the affected headrest mechanisms with a revised design.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645576February 28, 2025
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
As I’m driving with cruise set my brake lamps intermittently flashing without breaking and the cruise control potentially disengage. A software glitch in the body controls module. Plus, my passenger light says the dim light it out when it’s not. I’v had a mechanic replace the light multiple times and he says it something in the wiring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642498February 13, 2025
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
I have replaced my low beam 4 times and it’s still showing the light is out and it is. My cruise control disengaged when I’m driving above 65 with the cruise set and there’s no cars in front of me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623432November 4, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Cadillac XTS. The contact stated while driving 25 MPH and attempting to stop, the brake pedal was depressed; however, the vehicle failed to respond as needed with the brake pedal going down to the floorboard. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the brake booster had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585990April 29, 2024
UNKNOWN OR OTHER
The gear is stuck between P and R. I am unable to move the vehicle when this occurred, I have too call AAA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566130January 17, 2024
ELECTRICAL SYSTEM
Cadillac Cue Radio spider web cracked. After doing further research I have found that GM has been aware of the issues and has still yet to do a recall or work with people on replacing them at no cost as the radio screen is something out of the consumer hands. The whole touch screen will go out as I’ve read and not be able to use any radio function or control anything else the radio screen does.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550616October 18, 2023
SEATS
Rear seat head restraint does not lock in upright position. I drive with read head restraint folded down for visibility. When I try to lock in upright position for passengers, brighter head restraint locks upright.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550621October 18, 2023
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, ENGINE
Message”stalbility track needs service” while driving, speedometer and rpm hands become unstable with lights for traction coming on. Then car shuts down with no acceleration. Have brought to GM service several times and they can’t find the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537848August 11, 2023
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
The contact owns a 2013 Cadillac XTS. The contact stated while driving at an undisclosed speed, the hazard lights independently activated, and the CUE touch screen became inoperable. The electrical system failure warning light was illuminated. The contact was able to safely drive the vehicle. The contact stated that the vehicle then lost motive power and was towed to a nearby Pep Boys, where the contact was informed that the vehicle needed to be taken to the dealer for service. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500963January 10, 2023
SUSPENSION
Front right passenger side suspension slams hard on the ground while driving at times. It has occurred multiple times and this can be dangerous while driving. It has been checked out and repaired by replacing them but front right side suspension still slams while driving after a few months. This is an expensive problem as well as dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499363December 29, 2022
ENGINE, ELECTRICAL SYSTEM
The contact owned a 2013 Cadillac XTS. The contact stated that they parked their vehicle and approximately 5-10 minutes afterward the vehicle caught fire. The fire department arrived on the scene and extinguished the fire. A police report was filed. There were two vehicles and a bicycle nearby that caught on fire as a result of the contact's vehicle fire spreading. There were no injuries and medical attention was required. The vehicle was towed and deemed totaled. The manufacturer was made aware of the failure and opened a case regarding the failure. The approximate failure mileage was 120,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11429696August 19, 2021
ENGINE, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
The car shut off while I was driving mid speed. This has happened multiple times luckily I wasnt on the highway. But this has happened many times so glad no other cars hit me, or I didnt crash with my kids in the car. This is so scary and I need Cadillac to look into this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428139August 7, 2021
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
DIC(Digital information cluster) fails to come on when I start the car. This is an electronic dashboard and also affects all the steering wheel Controls including cruise control, turning signals and heads up display.Without the system you are essentially driving blind. I notified Cadillac customer service A few months ago and they said they would replace the part but I would have to pay for the labor but they have not done so thus far. This instrument failure apparently happens often and through 2015 they had a service call to replace the part but I was not notified and it did not happen in my car until recently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420425June 10, 2021
ENGINE, ELECTRICAL SYSTEM
The contact owns a 2013 Cadillac XTS. The contact stated while driving 15 mph, the vehicle stalled. The contact stated no warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed with nothing needing to be replaced. The vehicle was not repaired. The contact then stated 3 months later, the vehicle stalled again. The vehicle was then taken back to the dealer where it was diagnosed with the radio module needing to be replaced. The vehicle was repaired however, the failure recurred a month later. The contact then took the vehicle back to the dealer where it was diagnosed with the battery needing to be replaced. The vehicle was repaired however, the failure recurred four months later. The contact then took the vehicle back to dealer where it was diagnosed with the radio needing to be replaced. The vehicle was repaired however, the failure persisted. The vehicle was then taken back to the dealer for the fourth time where it was diagnosed with an unknown fuse needing to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer had not been informed of the failure. The failure mileage was approximately 72,435.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418712May 27, 2021
UNKNOWN OR OTHER
Inside Spider Crack on left side of the screen cue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405360March 29, 2021
ELECTRICAL SYSTEM
LEFT BRAKE LIGHT REPAIRED NUMEROUS TIMES- UNDER AND AFTER WARRANTY, STILL NOT WORKING. CUE SYSTEM CRACKED POST WARRANTY NOT USABLE, NAVAGATION HAZZARD, BACKUP HAZZARD DOES NOT ALLOW FOR HANDS FREE DRIVING. THIS IS A COMMON ISSUE, SHOULD BE A RECALL AS REPLACEMENT IS VERY COSTLY AND THE PROBLEM REPEATS WITH THE REPLACEMENT ITEM CUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404978March 26, 2021
UNKNOWN OR OTHER
CADILLAC CUE SYSTEM IS NOT WORKING. CUE HAS BEEN REPLACED TWICE NOW AND THE SAME ISSUE KEEPS HAPPENING, FIRST IT CRACKS AND THEN YOU LOOSE TOUCH SCREEN THEN IT GOES BLACK. NO GPS AVAILABLE MAKING MY COMMUTES DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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