Cadillac SRX Complaints (2012)

417 consumer complaints on file.

#11343181August 4, 2020
UNKNOWN OR OTHER
A LETTER WAS SENT TO ME BY CADILLAC RELATED TO HEADLIGHTS THAT GOT MOISTURE IN THEM AND BECAME CLOUDY. IT SAID THEY WOULD PAY TO HAVE THIS FIXED FOR 1 OR BOTH HEADLIGHTS WHETHER THE PROBLEM HAD HAPPENED OR NOT YET. I HAD JUST PAID $1,600.00 TO HAVE 1 HEADLIGHT REPLACED DUE TO THIS VERY PROBLEM. THE LETTER SAID I WOULD BE REIMBURSED IF I HAD ALREADY PAID TO FIX PROBLEM. I BROUGHT CAR AND LETTER TO MY CADILLAC DEALERSHIP GARLAND CADILLAC AT 972-840-4100. I SHOWED THEM EVERYTHING AND THEY SAID THEY DID NOT USE THE PARTS TO FIX MY CAR THAT WERE LISTED ON THE LETTER TO ME. I ASKED FOR A COPY OF MY BILL WITH THE PARTS THEY USED ON IT SO I COULD CALL CADILLAC AND GOT THAT. WHEN I LATER LOOKED IN MY PAPERWORK THE LETTER CADILLAC SENT ME WAS MISSING, PRESUMABLY KEPT BY THE DEALERSHIP WHEN I WAS THERE. I KNOW DUE TO COVID EVERYTHING WAS EXTENDED AS FAR AS TIME FRAMES. I NEED HELP WITH HAVING ANOTHER COPY OF THE LETTER SENT TO ME, HAVING THE THE DEALERSHIP REIMBURSE ME FOR THE REPAIR OF THE 1 HEADLIGHT, AND IN CASE THE 2ND HEADLIGHT DEVELOPS AN ISSUE BEING ABLE TO GO BACK TO THE DEALERSHIP TO HAVE IT FIXED. IF THEY DID NOT USE THE APPROPRIATE PARTS TO FIX MY INITIAL HEADLIGHT REPAIR I AM NOT SURE WHAT TO DO WITH THAT. THE REPAIR HAS BEEN FINE, DONE MARCH OF 2018. NO ACCIDENT HAS HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342134July 29, 2020
STEERING, WHEELS
REF: NHTSA CAMPAIGN #: 14V571000 - MY VIN DOES NOT COME UP AS AFFECTED BY THIS RECALL. HOWEVER, ON 2/10/2020, DRIVING 35 MPH ON TOWN STREETS, THE CAR WAS A LITTLE DIFFERENT TO CONTROL (ALMOST 'LIGHTER'). AFTER MY STOP, I RESTARTED THE CAR, TURNED A CORNER AND FOUND IT NEARLY IMPOSSIBLE TO STAY IN MY OWN LANE. EVEN AFTER SLOWING TO 20 MPH AND FIGHTING TO CONTROL THE CAR, IT FELT LIKE THE REAR OF MY CAR WAS DRAGGING ME IN TO THE RIGHT LANE AFTER PARKING, I NOTICED MY REAR PASSENGER SIDE TIRE WAS AT AN ANGLE OF ABOUT 30-45 DEGREES FROM THE REST OF THE CAR. I HAD THE CAR TOWED TO MY REPAIR GARAGE. THEY SHOWED US THE TOE NUT (JAM NUT?) UNDER THE REAR SUSPENSION , HAD APPROXIMATELY 1/2" BEFORE IT COULD CAME OFF COMPLETELY. BEFORE AGREEING TO THE REPAIRS WE CALLED THE LOCAL CADILLAC DEALERSHIP. THEY DID NOT ASK FOR A VIN, BUT INFORMED US THAT THE "RECALL HAD BEEN CLOSED" FOR THIS ITEM SO WE WERE ON OUR OWN FOR REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341550July 26, 2020
EXTERIOR LIGHTING
I HAVE A 2012 CADILLAC SRX LUXERY THE VEHICLE HAS A MAJOR PROBLEM WITH THE LOW BEAM HEADLIGHTS , WHEN THEY ARE ON YOU CAN NOT SEE 30 FT I FRONT OF YOU. IWENT AS FAR TO CHANGE THE BULBS TO HALOGEN,S BUT THE ISSUE STILL REMAINS. I ABSOULUTELY REFUSE TO DRIVE IT AT NIGHT. AFTER LOOKING INTO THE PROBLEM I WAS ABLE TO DETERMIN THIS IS A PROBLEM WITH SRX,S FROM2012 TO 2015 . WITH NO SAFETY RECALLS ON THE VEHICLE,S IN QUESTION I DON,T UNDERSTAND WHY THIS HAS NOT BEEN A RECALL WHEN RECENTLY A CLASS ACTION SUIT WAS SETTLED IN CALIFORNIA AND FLORIDA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340477July 20, 2020
POWER TRAIN
DRIVING SOUTH ON A CITY STREET. WHEN THE VEHICLE SHUT OFF. PULLED OVER TO THE SIDE AND RESTARTED THE VEHICLE. MADE IT ANOTHER BLOCK AND THE VEHICLE SHUT OFF AGAIN. PULLED OVER AGAIN, AND THIS TIME VEHICLE WOULDN'T START. HAD TO GET IT TOWED TO MY MECHANIC. HAD A DIAGNOSIS DONE BECAUSE THE VEHICLE WAS IDLING ROUGH,CUTTING OFF, AND POOR EXCELLERATION. FOUND OUT THAT IT WAS CAMSHAFT SENSORS THAT WERE BAD. LOOKED ON YOUTUBE AND FOUND OUT MANY PEOPLE HAVE BEEN EXPERIENCING THE SAME PROBLEM WITH THE SAME VEHICLE AND ENGINE.(3.6) CADILLAC REFUSES TO DO A RECALL ON A VERY DANGEROUS PROBLEM. THEY NEED TO RECALL ALL OF THESE VEHICLES WITH THIS ENGINE AND FIX THIS PROBLEM. 2010 THRU 2016 CADILLAC SRX WITH THE 3.6 LITER V6. THIS IS A VERY DANGEROUS THING TO HAPPEN WHILE YOU DRIVING. COULD CAUSE ACCIDENT AND INJURY. SHAME ON YOU CADILLAC FOR NOT OWNING UP TO THIS DESIGN FLAW IN YOUR VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338498July 9, 2020
UNKNOWN OR OTHER
I WAS TAKING THINGS OUT OF MY REACH HATCH, AND IT SUDDENLY FELL ON ME WITHOUT WARNING, HURTING MY BACK AND ALMOST TRAPPING ME, IF MY WIFE WAS NOT PRESENT, I COULD NOT HAVE LIFTED THE HATCH . MY CHEST AND BACK HURT AND I COULD HAVE SUFFOCATED.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11331714June 30, 2020
UNKNOWN OR OTHER
SEAL ON THE BACK-UP CAMERA IS BROKEN ALLOWING MOISTURE AND FOG TO GREATLY BLUR IMAGE. THE DEALER SAID IT WILL COST $502 TO REPAIR. THIS IS CERTAINLY A SAFETY ISSUE. DO NOT KNOW WHY THIS HAPPENED AS THE IMAGE JUST KEEP GETTING WORSE WHILE DRIVING ON CITY STREETS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329279June 16, 2020
STRUCTURE:BODY
SUNROOF FLOODING IN FRONT PASSENGER FLOOR, WATER SATURATION ON FRONT PASSENGER CARPET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327111June 3, 2020
ELECTRICAL SYSTEM
I HAD PURCHASED THE VEHICLE ON OR ABOUT JULY 2018 WITH THE MILEAGE BEING 91053. I DID NOT DRIVE AT NIGHT UNTIL ABOUT NOVEMBER 2018. I COULD NOT SEE WHERE I WAS GOING BECAUSE THE DRIVER SIDE LIGHT WAS SO DIM. I BOUGHT AND REPLACED BOTH FRONT LOW BEAM BULBS TO NO CHANGE IN SIGHT. FINALLY I RECEIVED A LETTER FROM CADILLAC ON APRIL 05, 2019 ABOUT REPLACING THE WHOLE UNIT SO I DID. THIS WAS ON APRIL 10 2019. EVERYTHING WAS WORKING FINE. ON 09\18\19 I HAD TO GET THE OIL CHANGED. I WENT TO JIFFY LUBE TO HAVE IT DONE. THE VEHICLE WAS WORKING FINE, SINCE I ONLY DROVE MAYBE ONCE OR TWICE A WEEK. THE LAST DAY I DROVE IT WAS 03\08\20. I WENT OUT TO RUN TO THE STORE THE NEXT DAY AND BOOM THE VEHICLE WOULD NOT START. THERE WAS NO JUICE IN THE BATTERY AT ALL. I BOUGHT A NEW BATTERY AND HAD IT INSTALLED ($200). AFTER JUST A COUPLE OF DAYS I HAD TO GET ANOTHER JUMP TO START IT. ON 03\12\20 I TOOK IT UP TO FIRESTONE AND THEY SAID IT WAS THE ALTERNATOR, SO I HAD THEM REPLACE IT AT $499.81. THIS DID NOT FIX THE PROBLEM. THE BATTERY WAS STILL BEING DRAINED. I TOOK THE VEHICLE UP TO CHURCHVILLE SERVICE CENTER (RECOMMENDED BY MY SON IN LAW) AND THEY REPLACED AN ACCESSORY SYSTEM RELAY. THIS ALSO DIDN'T FIX THE PROBLEM ($296.74) I TOOK IT BACK TO CHURCHVILLE AND HE REPLACED THE BODY CONTROL MODULE AND HAD IT REPROGRAMMED ($725.02) AND REPLACED THE BATTERY FOR POSSIBLE DEFECTED ($296.74). SO AFTER SPENDING $1818.31 THE VEHICLE IS STILL HAVING THE BATTERY LOSE POWER OVER ABOUT TWO DAYS. THERE IS A VERY BAD DEFECT IN ONE OF THE FOUR ELECTRICAL SYSTEMS AND IT CAN NOT BE FOUND. I NOW ONLY HAVE ABOUT 95,600 MILES. SO IN 2 YEARS I ONLY DROVE 4,547 MILES AND HAVING THIS MUCH ELECTRICAL PROBLEMS. YES THE CHURCHVILLE MECHANIC PULLED EVERY FUSE TO LOOK FOR ANY DRAW ON THE BATTERY WHEN HE REPLACED THE RELAY SWITCH. I LIVE IN A CONDO SO THE VEHICLE WAS PARKED IN OUR CONDO LOT AND THE VEHICLE WAS STATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326915June 2, 2020
EXTERIOR LIGHTING
SINCE PURCHASING CAR AS CERTIFIED USED FROM DEALERSHIP IN JANUARY 2020, THE OVERLY DIM LOW BEAMS HAVE BEEN AN ISSUE. CAN HARDLY SEE AT NIGHT, ESPECIALLY IN INCLEMENT WEATHER. I IMMEDIATELY FLAGGED THE PROBLEM, AND DEALERSHIP CHANGED OUT BULBS WHILE UNDER WARRANTY. THE PROBLEM CONTINUED. WELL, THE LOW VISIBILITY ULTIMATELY PARTICIPATED IN A RECENT RUN IN WITH A BEAR. CLEAR NIGHT, DRY ROADS, JUST DIMINISHED VISION. I JUST COULD NOT SEE THE MASSIVE, BLACK BODY OF THE ANIMAL CROSSING THE DARK ROAD. IT RESULTED IN $9000 PLUS IN DAMAGES. MIRACULOUSLY, I WAS NOT SERIOUSLY INJURED IN THE CRASH, AND INSURANCE COVERED THE CLAIM. NOW THAT IT HAS BEEN REPAIRED AND I AM BACK BEHIND THE WHEEL, I AM PETRIFIED TO HAVE A RE-OCCURRENCE. GM SHOULD RECALL PERTAINING VEHICLES AND SUCK UP THE COST TO INSTALL HID/LED HOUSING AND BULBS. IT IS UNCONSCIONABLE THAT, AFTER ALL THE COMPLAINTS AND CONCERNS ABOUT THIS KNOWN ISSUE, GM IS NOT APPROACHING THIS AS A VERY SERIOUS RISK TO SAFETY AND THAT LIVES MAY HAVE TO BE LOST BEFORE ACTION IS TAKEN. I WAS LUCKY, THE NEXT PERSON MAY NOT BE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11325188May 19, 2020
EXTERIOR LIGHTING
THE PROBLEM IS THAT 2010-2015 CADILLAC SRX HEADLIGHTS CAN EVENTUALLY DIM OR BURN OUT WHEN MOISTURE BECOMES TRAPPED IN THEM DUE TO FAULTY SEALS. THIS SEVERELY LIMITS VISIBLE DISTANCE AT NIGHT AND IS VERY DANGEROUS ON TYPICAL TEXAS WINDY ROADS ESPECIALLY IF THEY LACK STREET LIGHTS. SEVERAL STATES, INCLUDING CALIFORNIA AND FLORIDA, HAVE CLASS ACTION LAWSUITS AGAINST CADILLAC FOR THIS PROBLEM. CADILLAC RECOGNIZES THE PROBLEM, BUT WILL NOT ISSUE A RECALL. INSTEAD, AS A 2012 CADILLAC SRX CUSTOMER, I RECEIVED A LETTER IN FEBRUARY NOTIFYING ME THAT THE EXPENSE OF REPLACING THE HEADLIGHTS WOULD BE REIMBURSED IF I GOT THE WORK DONE AND RETURNED THE CLAIM FORM WITH SUPPORTING DOCUMENTATION BY 5/28/2020. I HAD THE WORK DONE ON 5/15 AT A COST OF $1,261.15 AND MAILED MY PAPERWORK FOR REIMBURSEMENT. I HAVE SEVERAL CONCERNS. FIRST, DIM HEADLIGHTS ARE A VERY DANGEROUS SITUATION IN MANY CIRCUMSTANCES.FREQUENTLY, I USED MY BRIGHTS TO SEE A SHORT DISTANCE. THIS COULD BLIND ONCOMING DRIVERS AND CAUSE INJURY TO THEM AS WELL AS CADILLAC CUSTOMERS. SHOCKED THE CAR PASSES STATE INSPECTION, IT IS THAT BAD. RECENTLY I STAYED OVERNIGHT IN A HOTEL IN MISSOURI RATHER THAN DRIVE AT NIGHT THROUGH OKLAHOMA ON DARK, WINDY HIGHWAY 69 BACK HOME TO COLLIN COUNTY. SECOND, CADILLAC NEVER ISSUED A RECALL. A RECALL WOULD NOT REQUIRE AN UPFRONT CUSTOMER CASH OUTLAY. FINALLY, I HAVE READ THAT THE HEADLIGHTS ARE BEING REPLACED WITH PARTS THAT HAVE THE SAME MOISTURE SUSCEPTIBILITY, SO THE DIM HEADLIGHTS PROBLEM CAN EVENTUALLY RETURN. I THINK THIS ISSUE SHOULD BE RESOLVED WITH AN IMMEDIATE RECALL, WITH DEFECT FREE PARTS AND WITH NO CUSTOMER CASH OUTLAY, JUST LIKE ANY OTHER CAR SAFETY RECALL. IN THE EVENT THE PARTS CANNOT BE SOURCED, CADILLAC SHOULD PROVIDE A COMPARABLE REPLACEMENT LOANER VEHICLE AT NO COST TO THE CUSTOMER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322180April 24, 2020
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, EXTERIOR LIGHTING
I HAVE BEEN HAVING PROBLEMS WITH MY HEADLIGHTS FOR ABOUT 3 YEARS.MY HEADLIGHTS ARE SO DIM I HAVE REPLACED THE LOW BEAM BULBS 4TIMES. IT'S COST ME 100.00 EVERY TIME. I TOOK IT TO THE DEALERSHIP MORE THAN ONCE AND THEY SAID IT NEEDS NEW HEADLIGHTS, THE WHOLE ASSEMBLY. I CAN'T AFFORD IT. IT'S BECAUSE OF MOISTURE INSIDE THE HEADLIGHT GLASS. WELL AFTER COMPLAINING FOR 3 YEARS I FINALLY GOT A LETTER IN THE MAIL SAYING IT'S NOT A RECALL BUT DUE TO MOISTURE INSIDE THE HEADLIGHTS THEY NEED TO BE REPLACED AND THEY WILL REIMBURSE ME UP TO 800.00 FOR GETTING THEM FIXED. AND IT'S FOR 2010-2015 CADILLAC SRX. I'M ON DISABILITY AND I CAN'T AFFORD TO PAY FOR THEM AND WORRY ABOUT GETTING MY MONEY BACK. I CAN'T GO ANYWHERE AT NIGHT BECAUSE I ONLY HAVE BRIGHT LIGHTS AND I'VE HAD A FENDER BENDER 1TIME AND ALMOST HAD SEVERAL WRECKS BECAUSE THE OTHER CAR COULDN'T SEE ME. I'M IN DANGER EVERY TIME I HAVE TO GO SOMEWHERE AT NIGHT. WHY IS IT NOT A RECALL?AND HOW CAN I GET THEM FIXED.? I CAN'T GET ANYBODY TO HELP ME. THEY WOULDN'T FIX THEM EVEN WHEN IT WAS UNDER WARRANTY . I NEED HELP VERY BAD.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11317754March 12, 2020
UNKNOWN OR OTHER
THE POWER LIFTGATE ON MY 2012 CADILLAC SRX DROPPED (CLOSED) ALL BY ITSELF WITH NO WARNING WHILE I WAS PUTTING GROCERIES IN TO THE CARGO STORAGE AREA. IT CAME DOWN VERY HARD HITTING MY NECK AND SHOULDER AND KNOCKED ME TO THE GROUND. I HAD USED THE POWER BUTTON ON THE KEY FOB WHILE STANDING IN THE PARKING LOT NEAR THE BACK OF THE CAR. THE GATE WENT UP NORMALLY BUT JUST AS I BENT OVER TO PUT THINGS IN, THE GATE CAME BACK DOWN ON ME. I MADE AN APPOINTMENT WITH A DEALER TODAY TO HAVE IT LOOKED AT BUT WANTED TO REPORT THIS IN HOPES OF SPARING SOMEONE ELSE FROM MORE SERIOUS INJURY IN THE FUTURE. I DON'T HAVE ANY DOCUMENTATION TO SUBMIT TODAY BUT MAY HAVE AFTER MY DEALER APPOINTMENT WHICH IS 3-17-20.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11317064March 9, 2020
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLAMPS LOW BEAM FAILED TO PROVIDE ADEQUATE LIGHTING FOR SAFE DRIVING. THE CONTACT STATED THAT IT WAS DIFFICULT TO SEE IN FRONT OF THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316740March 7, 2020
EXTERIOR LIGHTING
NOTHING HAS HAPPENED YET TO ME. I AM REQUESTING AN INVESTIGATION FOR A RECALL ON THE CADILLAC SRX 2010-2015 FOR FAULTY HEADLIGHTS. MY HALOGEN HEADLIGHTS HAVE MOISTURE ACCUMULATIONS WHICH DIM MY LIGHTS IN THE DARK. ANOTHER CONCERN IS WHAT IF THE LIGHTS SHORT OUT DUE TO THE MOISTER WITHIN THE HEADLIGHTS WHILE SOMEONE IS DRIVING. THIS IS A CLEAR DANGER THAT GM HAS ALREADY ADMITTED TO WITH THE CADILLAC SRX YEARS 2010-2015. I JUST RECEIVED A LETTER FROM GM STATING THEY WOULD COVER $800.00 PER HEADLIGHT; I MUST PAY THE MONEY UP FRONT AND GET REIMBURSED FROM GM. THE CADILLAC DEALERSHIP QUOTED A REPLACEMENT COST OF $3,393.50 THIS MORNING 3/7/2020. THE DEADLINE DATE FOR REPAIRS IS 5/28/2020. I AM ASSUMING THIS IS FROM A CLASS ACTION LAWSUIT, WHICH FAVORS GM AND LEAVES THE CONSUMERS AND DRIVERS WITH ALL THE RISK. THIS IS A SAFETY ISSUE FOR ANYONE DRIVING IN POOR CONDITIONS OR IN THE DARK. I DO NOT HAVE CAR CRASH STATISTIC; HOWEVER, THIS IS A FAULTY DESIGN THAT SHOULD BE COVERED 100% BY A GM RECALL. NOT EVERYONE CAN PAY FOR THIS UP FRONT AND/OR COVER THE ADDITIONAL UNCOVERED COST. HOW MANY PEOPLE WILL BE PLACED IN DANGER AND/OR LOSS OF LIFE IN A CRASH CAUSED BY THE FAULTY HEADLIGHTS. IS THERE ANYTHING THAT CAN BE DONE FOR GM TO COVER THE COST 100% AND HELD ACCOUNTABLE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316796March 7, 2020
EXTERIOR LIGHTING
HEAD LIGHTS STOP WORKING VERY DIM WHILE DRIVING AND PARKEDU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316584March 6, 2020
EXTERIOR LIGHTING
HEADLIGHTS ARE DIM DUE TO KNOWN DEFECT. THE LIGHTS ALLOW MOISTURE TO ENTER AND CORRODE THE COMPONENTS AND FOG AND/OR DISCOLOR THE LENS WHICH CAUSE THE HEADLIGHTS TO BE DIM AND DANGEROUS. IN MY CAR SPECIFICALLY, THE FRONT ASSEMBLY PROJECTOR LENS IS DISCOLORED CAUSING THE HEADLIGHTS TO BE DIM WHICH MAKE IT DIFFICULT TO SEE AT NIGHT. THIS IS A CONSTANT ISSUE WHEN USING THE LIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316390March 5, 2020
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT THE FRONT HEADLIGHTS WERE DIM DUE TO MOISTURE BUILD UP IN THE HEADLIGHT ASSEMBLY. THERE WERE NO WARNING LIGHTS. THE CONTACT TOOK THE VEHICLE TO JOSEPH CADILLAC 7600 INDUSTRIAL RD, FLORENCE, KY 41042, WHERE THE CONTACT WAS INFORMED THAT HE WOULD HAVE TO PAY OUT OF POCKET FOR THE REPAIR. THE CONTACT STATED THAT A LETTER WAS RECEIVED IN REGARD TO THE ISSUE AND THE VEHICLE WAS INSPECTED BY AN UNKNOWN DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315539March 2, 2020
SERVICE BRAKES, EXTERIOR LIGHTING
WHILE DRIVING AND WITHOUT WARNING, I HAVE MINIMUM BRAKING POWER. I MUST SMASH THE PETAL TO FLOOR IN ORDER TO STOP AT A LIGHT OR STOP SIGN. USUALLY, I'M NOT GOING MORE THAN 35 MPH. THIS HAPPENS AT LEAST 2-3 TIMES PER MONTH. I FEAR I WILL HAVE AN ACCIDENT. TWO DIFFERENT REPAIR SHOPS COULD NOT ID THE PROBLEM. THE OTHER ISSUE IS WHEN DRIVING, THE DASH LIGHTS AND THE HEAD LIGHTS WILL SUDDENLY DIM, WHERE I AM BARELY ABLE TO READ ANYTHING OR SEE. THESE PROBLEMS ARE TRULY A HAZARD AND SOMETHING NEEDS TO BE DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312053February 28, 2020
EXTERIOR LIGHTING
THIS VEHICLE LIKE ALL OTHER CADILLAC SRX MODELS ON THE ROAD HAS THE SAME LOW BEAM LIGHTING ISSUES THAT HAVE BEEN COMPLAINED ABOUT BEFORE. THIS HAS BEEN AN ISSUE FOR YEARS AND GM KNOWS ABOUT THE ISSUE. WHEN DRIVING THE VEHICLE AT NIGHT YOUR LUCKY TO BE ABLE TO SEE MORE THAN 3 FEET OUT. THIS IS A SAFETY CONCERN NOT ONLY FOR THE DRIVER AND PASSENGERS BUT FOR ALL OTHER VEHICLES AND PEDESTRIANS ON THE ROADWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311753February 26, 2020
SERVICE BRAKES
FOR ABOUT 2 YEARS, MY BRAKE PEDAL HAD GONE TO FLOOR AT RANDOM TIMES WHILE DRIVING UNTIL IT WAS FINALLY DIAGNOSED AND REPAIRED RECENTLY. WHEN IT WOULD HAPPEN, ABOUT THE LAST 10% OF PEDAL TRAVEL WOULD HAVE SOME LIMITED BRAKING POWER. AFTER THIS ISSUE WOULD OCCUR, IT SOMETIMES TOOK UP TO DAY OR LONGER FOR IT THE PEDAL TRAVEL TO RETURN TO NORMAL. SOME COMBINATION OF REPEATEDLY PUMPING THE PEDAL, STOPPING/STARTING THE ENGINE, AND QUICKLY PRESSING THE PEDAL WHILE STOPPED WOULD EVENTUALLY RESTORE THE BRAKE PEDAL TO NORMAL. AFTER EXPERIENCING THIS SEVERAL TIMES OVER 2 YEARS, I REALIZED IT WAS TRIGGERED AFTER THE ABS SYSTEM WAS ACTIVATED ' DURING A HARD/PANIC STOP, SLIDING ON SNOW/ICE, OR BY SOME OTHER DRIVING EVENT THAT BRIEFLY TRIGGERS ABS. FOR EXAMPLE, HAVING MY FOOT ON THE BRAKE WHILE MAKING A LEFT TURN AND HEADING DOWN A HILL AT ABOUT 15 MPH TRIGGERED THE ABS (I COULD HEAR THE PUMP AND FEEL THE PEDAL PULSATING) AT THE SAME SPOT ON MY WAY TO WORK EACH MORNING. I LEARNED TO NOT USE MY BRAKE WHILE MAKING THAT TURN ON THAT ROAD EACH MORNING. SOME SRX OWNERS IN FORUMS REPORT PEDAL TO THE FLOOR AFTER A SPEED BUMP ' WHICH I SUSPECT IS ALSO TRIGGERING THE ABS SYSTEM DURING THE 'HOP' OVER THE SPEED BUMP. MY CADILLAC DEALER WAS UNABLE TO REPRODUCE THE PROBLEM ' AND SAID THEY WOULD JUST BE GUESSING AT THE PROBLEM SINCE THERE ARE 'NO CODES' OR ERROR MESSAGES ON THE DASH. MY LOCAL MECHANIC SUSPECTED THAT THE ABS CONTROL MODULE HAD AN INTERNAL VALVE/SEAL LEAK/FAILURE. THE THEORY IS THAT ONCE THE ABS ACTIVATES AND DIVERTS FLUID TO THE WHEELS THAT HAVE TRACTION (STILL SPINNING), THE ABS VALVES/CHAMBERS WOULD 'STICK' OPEN. THE TWO AC DELCO PARTS COST ABOUT $450 ON AMAZON PLUS ABOUT $300 LABOR. REPLACING THESE PARTS FIXED MY PROBLEM AFTER 2 YEARS OF EXPERIENCING THIS ISSUE CONSISTENTLY IMMEDIATELY AFTER ABS HAD ACTUATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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