Cadillac SRX Complaints (2012)

417 consumer complaints on file.

#11377919December 4, 2020
EXTERIOR LIGHTING
MY DIM HEADLIGHTS ON MY 2012 CADILLAC SRX ARE DIMMER THAN A FLASHLIGHT. I HAVE REPLACED THE BULBS BUT IT DOESN'T HELP. I HAVE RAN OFF THE ROAD SEVERAL TIMES AND WAS ABLE TO RECOVER. THIS COULD HAVE BEEN TRAUMATIC. I DON'T HAVE $1600 LAYING AROUND FOR THE SAME HEADLIGHTS REPLACEMENT. PLEASE HELP BEFORE I LOSE MY LIFE OR CAUSE THE DEATH OF SOME INNOCENT PERSON. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377717December 3, 2020
EXTERIOR LIGHTING
HEADLIGHTS ARE SO DIM, I AM EITHER FORCED TO DRIVE WITH MY HIGH BEAMS ON CONSTANTLY OR NOT DRIVE AT NIGHT. WE LIVE IN THE COUNTRY, SO ROADS ARE DARK, BUT MY DIM LIGHTS ARE SO HORRIBLE I CAN'T SEE 2 FEET IN FRONT OF THE CAR. WE HAVE HAD SEVERAL NEAR MISSES WITH CARS BECAUSE I AM UNABLE TO SEE THE LANES ON THE ROAD. THIS IS HORRIBLE! SHE BOUGHT A LUXURY CAR AND WOULD BE BETTER OFF HANGING OUT OF THE WINDOW WITH A FLASHLIGHT TO SEE THAN USING MY DIM LIGHTS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377426December 2, 2020
EXTERIOR LIGHTING
WHEN I PURCHASE THIS VEHICLE USED I NOTICED I COULD NOT SEE AT NIGHT BECAUSE THE HEADLIGHTS WERE TOO DIM. I HAD THEM REPLACED AT A COST OF $1300. SEVERAL YEARS LATER I RECEIVED A LETTER SAYING I WOULD REIMBURSED BECAUSE OF YOUR LAWSUIT ABOUT THESE HEADLIGHTS. I FILED AND DID RECEIVE REIMBURSEMENT. HOWEVER, SEVERAL YEARS LATER ONE OF THE HEADLIGHTS FAILED AGAIN. A GOOGLE SEARCH REVEALED THAT THIS IS HAPPENING TOO MANY OF THESE VEHICLES AND PEOPLE ARE NOT GETTING REIMBURSED. THERE NEEDS TO BE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377564December 2, 2020
EXTERIOR LIGHTING
THE HEADLIGHTS HAD BECOME VERY DIM DUE APPARENTLY TO A FAULTY SEAL ENABLING MOISTURE TO GET IN. IT MADE IT VERY DIFFICULT TO SEE AT NIGHT, PARTICULARLY WHEN IT IS RAINING. CADILLAC SENT A LETTER ADMITTING THE ISSUE AND OFFERING REIMBURSEMENT, BUT REQUIRES CUSTOMERS TO REPLACE THE HEADLIGHTS ON THEIR OWN THEN SUBMIT TO CADILLAC FOR REIMBURSEMENT. THE FIX AND REIMBURSEMENT PROCESS TOOK ALMOST 9 MONTHS, BUT I WAS IN FACT REIMBURSED. THE ADDED PROBLEM AS I UNDERSTAND IT IS THE REPLACEMENT LIGHTS ARE THE SAME AS THE ORIGINAL LIGHTS, AND ARE EXPECTED TO HAVE THE SAME PROBLEM AGAIN IN THE FUTURE. I BELIEVE THIS SHOULD BE HANDLED AS A RECALL DUE TO SAFETY AND DIFFERENT MORE RELIABLE HEADLAMPS USED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376401November 25, 2020
SERVICE BRAKES, EXTERIOR LIGHTING
THE HEADLIGHTS ARE TOO DIM. I CAN'T SEE AT NIGHT AND ESPECIALLY IF IT IS RAINING. I HAVE AVOIDED GOING OFF THE ROAD MORE THAN ONCE. I HIT A FOX ON A BUSY ROAD BECAUSE I NEVER SAW IT DURING A RAINY NIGHT. MY BRAKES HAVE PRESSED TO THE FLOOR MANY TIMES. I BROUGHT IT BACK TO THE DEALER AND THEY SAID THEY COULDN'T SEE IT. IT IS INTERMITTENT. YOU NEVER KNOW WHEN YOU WILL HAVE NO BRAKES. IT SEEMS TO HAPPEN IF I MAKE A SHARP TURN, HARD STOP OR GO OVER A ROUGH SURFACE. THIS IS LIFE & DEATH.AND SCARY. SOMEONE WILL GET HURT OR DIE.I PURCHASED THE CAR IN 2019 AND IT HAPPENS TO THIS DAY,NOVEMBER 2020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376202November 24, 2020
EXTERIOR LIGHTING
VEHICLE HEAD LAMP (LOW BEAN LIGHTING) IS TOO DIM TO SEE WHILE DRIVING AT NIGHT. THIS HAPPENED OVER TIME, WATER IS LEAKING INTO THE HEAD LAMP CAPSULES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375947November 23, 2020
EXTERIOR LIGHTING
HEADLIGHTS ARE DIM WITH MOISTURE INSIDE THE HEADLIGHT ASSEMBLY. HAD REPLACE ONCE AND PROBLEM STILL EXISTS. UNABLE TO DRIVE IN LOW LIGHT OR DARKNESS DUE TO THE LACK OF ILLUMINATION. CLASS ACTION LAWSUITS PREVIOUSLY FILED NOTED THAT THE HEADLIGHT ASSEMBLIES FAIL DUE TO FAULTY GASKETS ALLOWING MOISTURE TO DAMAGE THE LAMPS TO FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374259November 12, 2020
SERVICE BRAKES
AFTER GOING OVER A POTHOLE THE BRAKES SEEMED TO GIVE OUT. THE CAR WAS GOING AT A SPEED OF 20 MILES PER HOUR AND WAS APPROACHING A STOP SIGN. THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR AND THE CAR DID NOT COME TO A COMPLETE STOP. I HAVE SEEN THIS ISSUE REPORTED BY OTHER CADILLAC SRX OWNERS BUT THERE IS NOTHING ON THE CADILLAC WEBSITE REGARDING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374284November 12, 2020
SUSPENSION
WHILE DRIVING DOWN THE ROAD THE ABS & TRACTION CONTROL LIGHTS CAME ON. TOOK IN TO MECHANIC..NEEDED LEFT WHEEL SPEED SENSOR, REAR SHOCK, WHEEL BEARING AND HUB ASSEMBLY. ALL THIS WITH ACTUAL MILEAGE ON VEHICLE AT 79259 MILES. FEEL THIS SHOULD NOT HAVE HAPPENED ON THIS CAR AT THAT MILEAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366361October 26, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH SMOKE BEGAN TO SUDDENLY FILL THE CABIN OF THE VEHICLE. THE CONTACT INDICATED THAT THE SMOKE WAS PRESENT COMING FROM THE CEILING OF THE VEHICLE. AFTER STOPPING AND SHUTTING OFF THE ENGINE THE SMOKE SEIZED. THE VEHICLE WAS THEN DRIVEN TO A NEARBY FIRE DEPARTMENT WHO EXAMINED THE VEHICLE AND DETERMINED THE BURNING WAS DUE TO AN ELECTRICAL FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. NO FIRE REPORT WAS TAKEN. THE LOCAL DEALER AND MANUFACTURER WERE NOT YET NOTIFIED. THE FAILURE MILEAGE WAS 73,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11364503October 15, 2020
EXTERIOR LIGHTING
MY HEADLIGHTS ARE VERY DIM AND UNABLE TO SEE CLEARLY AT NIGHT. IT APPEARS THAT MOISTURE HAS GOTTEN INTO THE HEADLIGHTS AND MAKING THE HEAD LAMPS NON VISABLE. I BELIEVE THIS WAS A CLASS ACTION LAWSUIT ABOUT THE DAMAGED HEADLAMPS. I CAN NOT DRIVE AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362544October 3, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
AFTER A HEAVY STORM, I ATTEMPTED TO START MY CAR THAT WAS PARKED IN THE DRIVEWAY, BUT NOTHING IN THE CAR WOULD RESPOND TO THE KEY FOB OR PUSH TO START. AFTER JUMPING THE BATTERY, WE WERE ABLE TO START THE VEHICLE, HOWEVER, THE ELECTRICAL SYSTEMS WERE ERRATICALLY SHUTTING OFF AND RESTARTING. THE GAUGES AND SYSTEM LIGHTS KEPT BLINKING AND TURNING OFF. THE ENGINE BEGAN TO SMOKE, SO I TURNED THE VEHICLE OFF. THERE WAS A MUSTY SMELL WHICH PROVOKED ME TO SEARCH FOR WATER INTRUSION. THE FRONT FLOORBOARDS WERE SOAKING WET. I COULDN'T GET THE LIFTGATE OPEN, SO I CLIMBED INTO THE REAR AREA AND FOUND COMPARTMENTS THAT HAD STANDING WATER. THE REAR CARPETS WERE ALSO WET. I HAD THE VEHICLE TOWED TO THE DEALERSHIP, AND THEY INFORMED ME THAT THE STORM CAUSED DEBRI TO CLOG THE SUNROOF DRAINS CAUSING THE OVERFLOW PANS TO POUR INTO THE VEHICLE. THIS CAUSED THE LIFTGATE MODULE TO INITIATE A PERPETUAL SIGNAL TO THE BATTERY CAUSING IT TO DIE. I ALSO HAD WATER AND FOGGING BUILT UP IN THE HEADLIGHT COVERS REDUCING THE LAMP OUTPUT. AFTER RESEARCHING THIS ISSUE, I FOUND THAT IT IS A VERY COMMON DESIGN FLAW THAT GM REFUSES TO ADMIT OR EVEN COVER REPAIRS BEYOND THE INITIAL MANUFACTURER'S WARRANTY. THIS IS VERY DISCONCERTING BECAUSE I'M SURE THE ISSUE WILL HAPPEN AGAIN WHEN THERE'S A RAIN DOWNPOUR, AND IT'S ONLY A MATTER OF TIME BEFORE THE WATER CORRODES THE LIFTGATE MODULE OR OTHER ELECTRONIC COMPONENTS. WATER AVOIDANCE IS NOT AN OPTION. I FEEL THAT GM SHOULD OWN THIS PROBLEM THEY CREATED AND PROVIDE A PERMANENT SOLUTION TO THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361776September 29, 2020
EXTERIOR LIGHTING
HEADLIGHTS GOT VERY DIM OVER TIME. REACHED THE POINT THAT I HAD TO DRIVE WITH THE UPPER BEAMS ON AT NIGHT. ALSO HAD MOISTURE IN ONE HEADLAMP ASSEMBLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360993September 24, 2020
UNKNOWN OR OTHER
LOW VISION HEAD LIGHTS ARE NOT BRIGHT ENOUGH FOR NIGHT DRIVING HAVE TO USE HIGH BEAMS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11359841September 18, 2020
EXTERIOR LIGHTING
HEADLIGHTS ON NORMAL USE SETTING (NOT HI-BEAM) ARE ON BUT SO LOW BRIGHTNESS WISE IT IS IMPOSSIBLE TO DRIVE AT NIGHT USING THEM. YOU HAVE TO USE HI-BEAM ALL THE TIME WHICH IS A LARGER HAZARD FOR US AND OTHERS ON THE ROAD. IN LOOKING CLOSELY AT THE HEADLIGHTS, THE SILVER PART TO MAKE THE REFLECTION WORK, IS ALL BLACK. REPLACING THE BULBS DOES NOTHING TO IMPROVE THE QUALITY OF VISION WHEN USING THE LIGHTS ON THE NORMAL SETTING. A LETTER WAS SENT TO REIMBURSE FOR REPLACEMENTS, HOWEVER, IT HAD TO BE USED IN A SHORT TIME FRAME AND WE WOULD HAVE HAD TO COME UP WITH MORE MONEY THAN WAS GOING TO BE REIMBURSED ACCORDING TO THE DEALER. THIS SHOULD BE A FULL BLOWN RECALL WITH ZERO OUT OF POCKET. IT IS DANGEROUS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355652September 17, 2020
SEATS, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE HEADLIGHTS WERE DIM. THE CONTACT TOOK THE VEHICLE TO PENSKE CADILLAC OF SOUTH BAY SERVICE (18600 HAWTHORNE BLVD SUITE #101, TORRANCE, CA 90504) WHERE SHE WAS INFORMED THAT MOISTURE ENTERED THE HEADLIGHTS WHICH HAD CAUSED THEM TO DIM. THE CONTACT THEN RECEIVED A NOTICE FROM CADILLAC IN REGARDS TO THE HEADLIGHTS, THAT STATED THAT THE MANUFACTURER WAS AWARE OF THE ISSUE WITH THE HEADLIGHTS. THE LETTER GAVE THE CONTACT INSTRUCTIONS ON HOW TO RECEIVE A REIMBURSEMENT FOR THE HEADLIGHTS IF THE VEHICLE WAS REPAIRED OUT OF POCKET. THE CONTACT THEN TOOK THE VEHICLE BACK TO THE DEALER WHERE SHE HAD THE HEADLIGHTS REPAIRED. THE CONTACT ALSO HAD THE DRIVER'S SEAT REPAIRED OUT OF POCKET DUE TO THE SEAT MOVING BACK IN FORTH WHILE THE VEHICLE WAS IN MOTION. THE MANUFACTURER WAS THEN NOTIFIED OF THE REPAIR THAT WAS MADE TO HER HEADLIGHTS. THE MANUFACTURER THEN INFORMED HER THAT HER VEHICLE WAS NOT UNDER RECALL AND THAT SHE WAS NOT ENTITLED TO A REIMBURSEMENT. UPON INVESTIGATION, THE CONTACT ALSO DISCOVERED NHTSA CAMPAIGN NUMBER: 14V447000 (SEATS) WHICH SHE LINKED TO THE SEAT FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 66,878.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354567September 12, 2020
EXTERIOR LIGHTING
I WENT HELP A FAMILY MEMBER AT THEIR HOUSE. I GOT LATER IN THE DAY AND BY THE TIME I WAS READY TO LEAVE IT HAD BECOME DARK. BACKING OUT OF THE DRIVEWAY I NOTICED THE THE VISIBILITY WAS POOR DUE TO THE BACK WINDOW BEING MUCH HIGHER THAN I WAS USED TO. I ONLY HAD THE VEHICLE A WEEK SO I USED THE MIRRORS MOSTLY AND FIGURED I WASN'T USE TO IT YET. WHEN I NOTICED THE HEADLIGHTS WERE VERY DIM, I THOUGHT I DID SOMETHING WRONG AND DIDN'T TURN THEM ON AND MAYBE THEY WERE IN "DAYLIGHT" DRIVING MODE. NOT BEING FAMILIAR WITH THE DASH BOARDS BUTTONS I WAS SCRAMBLING PUSH THE RIGHT HEADLIGHT SETTING, IT WAS ALSO RAINING PRETTY HARD NOTHING SEEMED TO HELP SO I JUST DROVE HOME VERY SLOWLY AND NERVOUS WONDERING WHY A 55 THOUSAND DOLLAR SUV HAD SUCH CRAPPY HEADLIGHTS, I READ A LOT COMPLAINTS ABOUT THEM RECENTLY AND REALIZED THAT IT WASN'T ME. THE FRONT LIGHTS WERE A MAJOR ISSUE OF COMPLAINT. I LIVE IN FLORIDA AND IT RAINS VERY HARD AND FAST HERE AND I RARELY GO ANYWHERE AT NIGHT. BUT I CAN'T GO THE REST OF MY LIFE ONLY DRIVING DURING DAYLIGHT HOURS ONLY, HAD I HAVE READ THOSE COMPLAINTS BEFORE BUYING IT I WOULD HAVE PROBABLY DISMISSED IT AS OVER EXAGGERATED WHINER THAT COMPLAINS ABOUT SILLY THINGS .BUT THIS IS VERY MAJOR SAFETY ISSUE. I HAVE OWNED SEVERAL CADILLACS IN THE PAST AND HAVE ALWAYS HAD NOTHING BUT GOOD THINGS TO SAY ABOUT THEM. BUT THIS IS GOING TO KILL SOME PEOPLE, I'M VERY SURPRISED IT HASN'T ALREADY. ALL THE TALK ABOUT MOISTURE GETTING IN SIDE IS NOT THE CASE WITH MINE. I BOUGHT IT USED AND IT DREW MY ATTENTION BECAUSE THE HEADLIGHT LENSES' WERE SHOWROOM CLEAR AND NOT LIKE A LOT OF THE PLASTIC LENS THAT ARE SUN OF WATER DAMAGED. SO ITS NOT THE LENS ISSUE WITH MINE IT JUST CRAPPY LIGHT BULBS, DESIGN, OR SOMETHING, BUT CADILLAC NEEDS TO FIX IT. I AM SHOCKED THAT IT HAS GONE THIS MANY YEARS WITHOUT MULTIPLE DEATHS. I NEVER COMPLAIN ABOUT ANYTHING BUT WOW! THIS IS BADDDD!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354268September 10, 2020
EXTERIOR LIGHTING
HEADLAMPS ARE TO DIM TO SAFELY DRIVE AT NIGHT. THEY HAVE GOTTEN WORSE AS TIME WENT ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351145August 25, 2020
EXTERIOR LIGHTING
RECEIVED A LETTER FROM CADILLAC/GMC REGARDING THE HEADLAMP CAPSULES AND/OR CAUSE HALOGEN HEADLIGHTS TO BECOME DIM OVER TIME, WELL MINE ARE LIKE NOT HAVING HEADLIGHTS DUE TO BE SO DIM. THEY WANT YOU TO PAY THEN THEY WILL REIMBURSE YOU IF THEY DETERMINE IT WAS DEFECTED. THE COST IS $800 PER HEADLIGHT. SO YOUR NOT GUARANTEED REIMBURSEMENT. THIS IS NOT ACCEPTABLE FOR THEM TO ASK THIS OF AN OWNER. THEY NEED TO PAY FOR THE HEADLIGHT REPLACEMENT, AFTER ALL THEY DID BUILD THE CAR AND YOU PAY FOR THE CAR WHICH THEY TELL YOU HOW GREAT THE CAR IS AND THE WARRANTY. I AM SO UPSET WITH THEM. I CANT PAY THE $800 TOTAL $1600 FOR REPAIRS THAT WAS ON THEIR BEHALF. THEY ARE NOT ARE NOT REPRESENTING THEIR BRAND VERY WELL AT ALL. TO THEM ITS ALL ABOUT THE MONEY! DO THEY NOT REALIZE THE ECONOMY IS NOT GOOD AT THIS TIME FOR SOME PEOPLE WHICH I HAPPEN TO BE ONE OF THOSE. I PAID THEIR PRICE FOR MY SRX SO THEY SHOULD HONOR THEIR MISTAKE WITH THEIR MONEY!! PLEASE HELP ME WITH THIS ISSUE. THE DATE ENTERED BELOW IS WHEN I RECEIVED THE LETTER FROM CADILLAC. LIGHTS HAVE BEEN DIM FOR AWHILE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11349399August 20, 2020
EXTERIOR LIGHTING:HEADLIGHTS
2012 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO HEADLAMPS SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER ADVISED THE CONSUMER MUST FIRST PAY FOR THE SAFETY REPAIR RECALL AND THEN BE REIMBURSED. THAT WAS THE ONLY WAY THE RECALL REPAIR WOULD BE COMPLETED. THE CONSUMER STATED THE MANUFACTURER WOULD NOT FULLY REIMBURSE THE COST OF REPAIRS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Cadillac SRX