Cadillac SRX Complaints (2005)

122 consumer complaints on file.

#10390088March 14, 2011
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
TL* THE CONTACT OWNS A 2005 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT HEARD A LOUD KNOCKING NOISE FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY STATED THAT THE FAILURE WAS RELATED TO THE REAR DIFFERENTIAL. THE VEHICLE WAS REPAIRED YET THE FAILURE RECURRED TWO YEARS LATER. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBERS: 06V125000 (SUSPENSION:REAR) AND 07V589000 (POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL) BUT THE CONTACTS VIN WAS NOT INCLUDED IN EITHER RECALL AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 33,000. UPDATED 05/04/11 *BF UPDATED 05/09/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384140February 23, 2011
ELECTRONIC STABILITY CONTROL (ESC), STEERING
I OWN A 2005 CADILLAC SRX AND IN THE PAST 3 MONTHS I HAVE EXPERIENCED SEVERAL FLAWS IN THIS VEHICLE (PURCHASED USED IN OCTOBER 2010). THE MOST IMPORTANT PROBLEM I AM EXPERIENCING WITH THIS VEHICLE IS THE "STABILITY SERVICE ENGAGING" AS I AM DRIVING AND AFTER I HAVE MADE A SHARP TURN. THE VEHICLE LOCKS THE BRAKES AND STEERING WHEEL. I HAVE HAD THIS HAPPEN TO ME THREE SEPARATE TIMES WHILE I WAS IN TRAFFIC AND BY THE GRACE OF GOD, NO ONE WAS BEHIND ME SO AN ACCIDENT DID NOT OCCUR. I HAVE READ SEVERAL BLOGS ON EDMUND.COM (13 PAGES)AND ALSO ON THIS WEBSITES COMPLAINTS ABOUT THE SAME PROBLEM. I DO NOT FEEL SAFE DRIVING MY SRX AND AFTER PAYING A NICE AMOUNT FOR THIS SUV, I FIND THIS TO BE IRRESPONSIBLE OF CADILLAC AND I DO SEE SOME FAULT ON THE NHTSA PART FOR NOT RECALLING OR DEMANDING CADILLAC TO RECALL THESE VEHICLES FOR THIS PROBLEM. AS OTHERS HAVE STATED THE DEALERSHIPS DO NOT SEEM TO KNOW THE PROBLEM, WHICH I ALSO THINK IS RIDICULOUS, BECAUSE THIS IS WHAT THEY ARE SUPPOSE TO BE CERTIFIED TO DO. I HAVE ALSO SEEN WHERE SOME HAVE HAD THE "STEERING WHEEL SENSOR" REPLACE AND THIS HAS SEEMED TO FIX THE PROBLEM. IF THAT IS THE CASE THEN CADILLAC SHOULD HAVE A RECALL TO REPLACE THE "STEERING WHEEL SENSOR" SEEING THAT ITS HAPPENING TO QUITE A FEW PEOPLE. I WILL NEVER PURCHASE ANOTHER CADILLAC AND WILL ADVISE OTHERS THE SAME, IF THIS ISN'T TAKEN CARE OF ASAP, MY NEXT STEP WILL BE A CLASS ACTION SUIT!! I, AS WELL AS OTHERS, WORK HARD FOR OUR INCOME AND WHEN PURCHASING AND TRUSTING IN A PRODUCT WE EXPECT TO RECEIVE A QUALITY PRODUCT AND IF FOR SOME REASON THERE IS A PROBLEM, I PERSONALLY EXPECT THE MANUFACTURER TO TAKE CARE OF IT, JUST LIKE I TAKE CARE OF MY CAR PAYMENT EACH MONTH! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372050December 22, 2010
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2005 CADILLAC SRX. WHILE THE CONTACT WAS DRIVING AT VARIOUS SPEEDS THE ENGINE BEGAN TO BUCK AND HESITATE WITHOUT WARNING. THE ENGINE LEAKED A SUBSTANTIAL AMOUNT OF OIL. THE VEHICLE WAS NOT EQUIPPED WITH A LOW OIL WARNING INDICATOR TO ALERT OF THE ENGINE'S LOW CONSUMPTION OF OIL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY INFORMED THAT THE PROBLEM WAS CONTRIBUTED TO A MANUFACTURER'S DESIGN FLAW WITHIN THE ENGINE. THE FAILURE MILEAGE WAS APPROXIMATELY 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369704December 8, 2010
ELECTRONIC STABILITY CONTROL (ESC)
I HAVE A 2005 CADDY SRX THAT THE STABILITY AND ABS ALARMS, LIGHTS COME ON. THE ALARM PANEL RESETS BUT THE LIGHTS STAY ON AND NEITHER SYSTEM WORKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368561December 1, 2010
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2005 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE WAS CONSUMING AN EXCESSIVE AMOUNT OF OIL WHICH COULD CAUSE THE ENGINE TO LOCK WHILE DRIVING. THE DEALER WAS AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE MANUFACTURER WAS NOTIFIED, BUT ALSO OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS APPROXIMATELY 70,100. THE FAILURE MILEAGE WAS APPROXIMATELY 63,000. UPDATED 02/08/11*LJ UPDATED 04/21/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367454November 18, 2010
ELECTRICAL SYSTEM
FOR MORE THAN 2.5 YEARS MY SRX (PURCHASED NEW IN 2005) HAS EXPERIENCED RE-OCCURRING/INTERMITTENT TURN SIGNAL FAILURE OF BOTH THE LEFT AND RIGHT TURN SIGNALS. AFTER THE TURN SIGNAL FAILS, IT WILL SOMETIMES WORK AGAIN AFTER A SECOND OR THIRD ATTEMPT. MOST OFTEN, HOWEVER, I MUST RESORT TO SWITCHING ON MY HAZARD LIGHTS TO ACTIVATE THE TURN SIGNAL. THE VEHICLE HAS UNDERGONE TEN UNSUCCESSFUL REPAIR ATTEMPTS SINCE FEBRUARY OF 2008 THROUGH THE DEALER'S SERVICE DEPARTMENT. THE DEALERSHIP'S SERVICE DIRECTOR AND MECHANICS APPEAR TO BE AT A LOSS ON HOW TO RECTIFY THIS ONGOING SAFETY ISSUE. THANK YOU FOR YOUR TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362290October 25, 2010
VISIBILITY
ONE DAY AFTER AROUND 2 WEEKS OF BUYING MY CAR, I STARTED TO HEAR STRANGE NOISES INSIDE THE REAR CAR DOOR PANELS EVERYTIME I LOWER OR RAISE THE WINDOWS. ONE DAY I WAS AT WORK ABOUT TO GO TO LUNCH, SO I GOT IN MY CAR' TURNED IT ON THEN STARTED TO DRIVE AWAY AT THE SAME TIME LOWERING MY WINDOWS TO AIR OUT THE HOT AIR BUILD UP, THEN AFTER A MINUTE OR SO AS I WAS DRIVING I STARTED TO ROLL UP THE WINDOWS' SUDDENLY I HEARD A LOUD NOISE AND SEEN THAT MY REAR DRIVER SIDE WINDOW NOT THERE.... I WENT TO A SERVICES STATION WHERE HAD ONE OF THE WORKERS CHECK IT OUT AND ADVISED ME THAT THE WINDOW HAD JUST FALLEN INTO THE DOOR... I HAD THEM TEMPORARILY CLOSED THE WINDOW AND LOCK IT IN PLACE UNTIL I COULD GET IT REPAIRED.... A FEW WEEKS AFTER THAT' MY REAR PASSENGER WINDOW DID THE EXACT SAME THING... AFTER IT WAS GETTING ROLLED UP DRIVING DOWN THE HIGHWAY, I HAD TO PULL OVER ON THE EMERGENCY LANE TO PULL THE WINDOW UP AND LOCK IT IN-PLACE THE SAME WAY I HAD THE OTHER ONE DONE.. I HAD IT CHECK OUT AND AN ESTIMATE WAS GIVEN BUT I WAS ADVISED THAT THIS WAS CAUSED BY AN MANUFACTURE DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342785July 12, 2010
ENGINE AND ENGINE COOLING:ENGINE
I GOT A OIL CHANGE ON SUNDAY AND MONDAY MY CAR BROKE DOWN. THE DEALER SAID MY ENGINE DIDN'T HAVE ANY OIL IN IT. AFTER READING OTHER REPORTS THIS HAS HAPPEN TO OTHERS. THE OIL DIDN'T LEAK ON THE GROUND OR THEIR WAS NO SIGN OF THE OIL LEAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335816June 11, 2010
ENGINE AND ENGINE COOLING
TIMING CHAINS STRETCHED OUT WITH VERY LOW MILES. FRONT ENGINE NOISE TO TOTAL IDLE ISSUES AND ACCELERATION ISSUES. REPAIRED AT CADILLAC DEALER FOR $$$$$ REPLACED BOTH CHAINS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10333887May 30, 2010
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE BACK UP LIGHTS DO NOT COME ON. APPARENTLY, THERE IS A MANUFACTURERS' DEFECT IN THE DESIGN. WE ARE ON OUR THIRD FAILURE. A WIRE THAT IS INTEGRATED INTO THE TAILGATE BECOMES WARN . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10333833May 29, 2010
TRACTION CONTROL SYSTEM
MY 2005 CAD SRX STABILITY SYSTEM LIGHT IS COMING ON RECURRING. MECHANICS CAN'T FIGURE OUT THE PROBLEM AND JUST KEEP RESETTING THE SENSORS. THE CAR LURCHES AND BRAKES ITSELF ON THE HIGHWAY AND I'M AFRAID OF AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331401May 20, 2010
TRACTION CONTROL SYSTEM, VEHICLE SPEED CONTROL
CADILLAC SRX STABILITY SYSTEM/TRAFFIC CONTROL ENGAGES UNPREDICTABLY AND APPEARS TO ENGAGE ANTI-LOCK BRAKES CAUSING THE SUV TO SEIZE UP AND FIGHT AGAINST THE ACCELERATOR. THIS HAS OCCURRED 1/2 DOZEN TIMES IN VERY DANGEROUS TRAFFIC AREAS AND DEALERSHIP DOES NOT KNOW HOW TO FIX IT (AND ARE CHARGING ME FOR THEIR TROUBLESHOOTING LABOR). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328987May 5, 2010
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL
TL*THE CONTACT OWNS A 2005 CADILLAC SRX. WHILE DRIVING AT 35 MPH, THE CONTACT NOTICED A GRINDING SOUND AND OIL LEAKING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO REPLACED THE REAR AXLE AND PINION SEAL. THE CONTACT CALLED AN AUTHORIZED DEALERSHIP WHERE HE WAS INFORMED THAT RECALL 07V589000 (POWER TRAIN: AXLE ASSEMBLY: AXLE SHAFT: SEAL) DID NOT INCLUDE HIS VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 62,000. UPDATED 09/22/10. *LJ UPDATED 09/23/10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10295609December 14, 2009
EXTERIOR LIGHTING
LIGHT BULBS FOR TURN SIGNALS,TAIL LIGHTS ,STOP LIGHTS SLIP OUT OF SOCKETS. DESIGN OF SOCKETS HAS BEEN IMPROVED TO SECURE BULBS BUT GM HAS NOT ADVISED OWNERS TO REPLACE THE SOCKETS. THIS RESULTS IN NUMEROUS VEHICLES BEING OPERATED WITH ESSENTIAL LIGHTS OUT OF SERVICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273077June 8, 2009
STEERING, ELECTRONIC STABILITY CONTROL (ESC)
TL*THE CONTACT OWNS A 2005 CADILLAC SRX. THE CONTACT STATED THAT THE ELECTRONIC STABILITY CONTROL SYSTEM SPORADICALLY ENGAGES WITHOUT WARNING. THE FAILURE CAUSES THE FRONT WHEELS TO LOCK. HE IS IN THE PROCESS OF HAVING THE VEHICLE INSPECTED TO DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT FILED A COMPLAINT WITH THE MANUFACTURER. THE FAILURE AND CURRENT MILEAGES WERE 46,000. UPDATED 7/1/09 *CN THE DEALER REPLACED A FAULTY WHEEL POSITION SENSOR. UPDATED 07/07/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265076April 13, 2009
STEERING, VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2005 CADILLAC SRX. THE CONTACT STATED THAT SHE EXPERIENCES DIFFICULTY WHEN TURNING THE STEERING COLUMN. IN ADDITION, SHE HEARS A SCREECHING NOISE. SHE TOOK THE VEHICLE TO THE DEALER ON NUMEROUS OCCASIONS, BUT THEY COULD NOT PROVIDE A REMEDY FOR THE FAILURE. ON ONE OCCASION, WHILE DRIVING APPROXIMATELY 25 MPH, THE CONTACT EXPERIENCED SPONTANEOUS ACCELERATION UNTIL SHE REACHED 60 MPH. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE TIE ROD FRACTURED. SHE IS IN THE PROCESS OF HAVING THE VEHICLE REPAIRED AT HER EXPENSE BECAUSE THE VEHICLE EXCEEDS ITS WARRANTY. THE FAILURE MILEAGE WAS 9,000 AND CURRENT MILEAGE WAS 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262222March 18, 2009
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2005 CADILLAC SRX. WHILE DRIVING 20 MPH, THE VEHICLE BEGAN TO HESITATE WITH A STOP AND GO MOTION. THE CHECK ENGINE INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT DID NOT NOTICE ANY WARNINGS PRIOR TO THE FAILURES. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE TIMING CHAIN, TWO VALVES, AND A CAM ACTUATOR FAILED. THE VEHICLE WAS REPAIRED, BUT THE FAILURES CONTINUED. THE VEHICLE IS CURRENTLY AT THE DEALER BEING INSPECTED BY A CADILLAC ENGINEER. MULTIPLE PARTS HAVE BEEN REPLACED, BUT THE FAILURES ARE STILL OCCURRING. THE CONTACT CALLED THE MANUFACTURER AND WAS ADVISED TO TAKE THE VEHICLE TO THE DEALER FOR INSPECTION. THE FAILURE AND CURRENT MILEAGES WERE 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261298March 9, 2009
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2005 CADILLAC SRX. WHILE DRIVING BETWEEN 25-50 MPH ON NORMAL ROAD CONDITIONS, THE ENGINE BEGAN TO REV EXCESSIVELY HIGH. THE VEHICLE ACCELERATED UNEXPECTEDLY AND THE CONTACT DEPRESSED THE BRAKE PEDAL WITH GREATER FORCE IN ORDER TO STOP THE VEHICLE. IN ADDITION, THE STOPPING DISTANCE WAS INCREASED. THE FAILURE OCCURRED WITHOUT WARNING AND INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AUTHORIZED DEALERS FOR DIAGNOSTIC TESTING ON SIX OCCASIONS. THE FAILURE COULD NOT BE DUPLICATED; HOWEVER, REPAIRS WERE PERFORMED UNDER THE EXTENDED WARRANTY. THE TECHNICIAN STATED THAT THERE WERE ACCELERATION ISSUES. THE FAILURES OCCURRED APPROXIMATELY 40-50 TIMES. THE VEHICLE HAS NOT BEEN REPAIRED AT THIS TIME. THE FAILURE MILEAGE WAS 45,000 AND CURRENT MILEAGE WAS 75,000. UPDATED 05/15/09 *BF UPDATED 05/18/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260625March 3, 2009
EXTERIOR LIGHTING
RIGHT FRONT PARKING LIGHT AND TURN SIGNAL LIGHT REPEATEDLY BURNS OUT, ABOUT EVERY TWO TO THREE MONTHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253749January 4, 2009
FUEL SYSTEM, GASOLINE:DELIVERY
STOPPED AT GAS STATION SHUT CAR OFF SAT IN CAR FOR A FEW MINUTES TALKING ON CELL WHEN SUDDENLY A LOUD EXPLOSION I LOOKED AROUND TO SEE WHAT HAPPENED I GOT OUT TO GAS CAR UP STILL WONDERING WHAT THE EXPLOSION WAS AS I OPENED DOOR I HEARD A CRINKLE SOUND FROM ROOF AREA I NOTICED ROOF SINKING INTO CAR GLASS ROOF WAS THE EXPLODING SOUND I HEARD I WAS PARKED UNDER A GAS STATION CANOPY GOT MANAGER FROM STATION TO SHOW WHAT HAPPENED NOTHING FELL FROM CANOPY THIS GLASS BLEW FROM SOME DEFECT ON ITSELF CADILLAC NEEDS TO BE AWARE THERE IS A DEFECT PROBLEM HERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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