Cadillac SRX Complaints (2015)

443 consumer complaints on file.

#11141774October 22, 2018
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE DRIVING AFTER DUSK, THE HEADLAMPS FAILED TO ADEQUATELY ILLUMINATE THE ROADWAY. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH AN AUTO DIMMING FEATURE. THE VEHICLE WAS TAKEN TO BOYD CHEVROLET CADILLAC BUICK (LOCATED AT 1875 SPARTANBURG HWY, HENDERSONVILLE, NC 28792, (828) 693-3461) AND THE CONTACT WAS ADVISED TO ADJUST THE HEADLAMPS UPWARDS TO REMEDY THE FAILURE. THE CONTACT STATED THAT THE ADJUSTMENT FAILED TO REMEDY THE FAILURE AND POTENTIALLY MADE IT WORSE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141537October 20, 2018
UNKNOWN OR OTHER
SECTION OF TOUCH SCREEN NO LONGER WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141275October 18, 2018
EXTERIOR LIGHTING
THE HEADLIGHTS ON MY SRX BECAME VERY DIM VERY QUICKLY. AFTER DOING SOME RESEARCH OF MY OWN, IT APPEARS THIS IS A MANUFACTURERS DEFECT. I TOOK IT TO MY LOCAL CADILLAC DEALERSHIP ON 10/1. THEY STATED THEY DIDN'T KNOW EXACTLY WHAT THE PROBLEM WAS, BUT SOMEHOW THE LENS WAS BAD. WAS GOING TO COST $1600+ TO REPAIR. I HAD TO WAIT TO DO THAT, BUT IN THE MEANTIME, STARTED DOING MY OWN RESEARCH. I FOUND A FEW CLASS ACTION LAWSUITS HAVE BEEN FILED FOR THIS VERY PROBLEM. I HAVE CONTACTED MY DEALERSHIP AGAIN. MY WARRANTY FOR THAT RAN OUT AT 50,275 MILES. THE PROBLEM WAS THERE PRIOR TO THAT MILEAGE. I HONESTLY THOUGHT MY EYES WERE STARTING TO GO BAD AT NIGHT, BUT MY FAMILY NOTICED IT TOO WHEN WE WERE ALL DRIVING TOGETHER ONE EVENING, SO I MADE AN APPOINTMENT TO HAVE IT CHECKED OUT. I AM VERY UPSET THAT CADILLAC ISN'T DOING SOMETHING ABOUT THIS. THE CAR IS UNSAFE TO DRIVE AT NIGHT. AT THIS POINT, IF I GET IT FIXED, THEY WILL REPLACE IT WITH THE SAME HEADLIGHTS, AS THEY HAVEN'T MADE ANY CHANGES TO THE DESIGN OF THE PIECE FROM WHAT I CAN TELL. SO, THE PROBLEM WILL OCCUR AGAIN. THIS IS A MAJOR SAFETY ISSUE. CADILLAC/GM REALLY NEEDS TO STEP UP AND TAKE CARE OF THIS.THE CAR CAN NOT BE DRIVEN AT NIGHT UNDER THESE CONDITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140018October 12, 2018
EXTERIOR LIGHTING
FRONT HEADLIGHTS ARE SO DIM THEY APPEAR TO BE TURNED OFF. THE CAR IS NOT DRIVABLE AT NIGHT. THE CAR IS IN COVERED PARKING WITH 43,000 MILES. THIS WAS DISCOVERED WHILE NIGHT DRIVING AND THE ONLY WAY TO SEE WAS TO USE BRIGHT BEAMS. INDEPENDENT MECHANIC SAYS THIS IS DEFECT. GM NOT ACKNOWLEDGING VIA RECALL BUT SEE ALL ON INTERNET ACROSS COUNTRY WITH SAME PROBLEM ON THIS CAR YEARS 2010-2015. THIS SHOULD BE RECALLED BEFORE SOMEONE IS KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133061October 3, 2018
EXTERIOR LIGHTING
HEADLIGHTS ARE EXTREMELY DIM, IT IS IMPOSSIBLE TO DRIVE WHEN IT IS DARK. I ATTEMPTED TO THIS MORNING AS I NEEDED TO COME IN TO WORK EARLY AND NEARLY WRECKED. I HAD TO PULL OVER OFF THE FREEWAY AND WAIT FOR DAYLIGHT. I KNEW THEY WERE DIM AND BECAUSE OF THAT TRY TO NEVER DRIVE AT NIGHT BUT IT IS RIDICULOUS THAT I OWN A VEHICLE I AM UNABLE TO DRIVE AT DARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128339September 9, 2018
VISIBILITY/WIPER, EXTERIOR LIGHTING
I HAVE NOTICED FOR THE PAST 3 MONTHS OF THE 3 YEARS I HAVE OWNED THE 2015 CADILLAC SRX THAT THE LOW BEAM HEAD LAMPS ARE TO DIM TO DRIVE AT NIGHT. THIS IS A SERVE SAFETY ISSUE. THE HEADLAMPS THROW NOW RECOGNIZABLE LIGHT ON THE ROAD. THE LIGHTS ARE ON AND HAVE NO DIRECTIONAL ISSUES. CALLS TO MULTIPLE GM DEALERSHIPS AND THE GM CUSTOMER SERVICE WERE MET WITH THE RESPONSE OF NO KNOWLEDGE OF ANY ISSUES OR LIKE COMPLAINTS. MY VEHICLE SHOWED NOW EVIDENCE OF PLASTIC LENS DEGRADATION, NOR YELLOWING, NOR CONDENSATION. MULTIPLE FORUMS REPORT THE PROBLEM WITH NO SOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128019September 7, 2018
EXTERIOR LIGHTING
LOW BEAM LIGHTS ARE NOT FUNCTIONING AT APPROPRIATE LEVELS TO SEE SAFELY. TOOK THE CAR TO SCRANTON GMC/CHEVY IN VERNON, CT AND SERVICE DEPARTMENT HAD IT FOR A DAY, AND RETURNED IT SAYING THEY FOUND NOTHING WRONG WITH THE HEADLIGHTS BUT HAD NO PAPERWORK FOR ME TO SIGN OR HAVE. THEY ALSO TOLD ME THAT THEY HAD CALLED GM IN REGARDS TO THIS. KNOWING THERE ARE ALREADY CLASS ACTION SUITS OUT THERE AND THEM NOT EVEN WRITING THIS UP LEADS ME TO BELIEVE THEY ARE ATTEMPTING TO SUPPRESS THE REPORTING OF THIS ISSUE. I HAVE TROUBLE SEEING WITH MY LOW BEAMS, AND IT IS DEFINITELY NOT SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124753September 6, 2018
EXTERIOR LIGHTING
MY HEADLIGHTS ARE VERY DIM , SO DIM I THOUGHT THE LEFT ONE WAS OUT COMPLETELY. MY HEADLIGHTS ARE DISCOLORED WITH CONDENSATION. I WAS UNABLE TO DRIVE MY VEHICLE AT NIGHT COMING HOME FROM WORK AT NIGHT WITHOUT USING MY HIGH BEAM LIGHTS. I TOOK MY CAR TO PLAZA CADILLAC IN LEESBURG, FL. THEY REPLACED BOTH HEADLIGHTS WITH NEW ONES. I AM PLEASED THAT THEY ACKNOWLEDGED THE HEADLIGHT DEFECT AND FAILURE BUT AM REPORTING IT BECAUSE IT NEEDS TO BE A RECALL. I HAVE READ OF OTHERS THAT ARE BEING GIVEN THE RUN AROUND AND BEING CHARGED FOR A FLAW THAT IS DANGEROUS AND GM SHOULD OWN UP TO AND REPLACE FAULTY HEADLIGHTS. I AM THE ORIGINAL OWNER OF MY CADILLAC, PURCHASED NEW FROM DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124757September 6, 2018
ELECTRICAL SYSTEM
THE CADILLAC CUE SCREEN IS FAULTY AND NEEDS TO BE RECALLED. I PURCHASED MY CADILLAC NEW FROM THE DEALERSHIP AND BEFORE IT HIT 9,000 MILES THE CUE SCREEN STARTED FREEZING AND SWITCHING RADIO STATIONS AND THE TOUCH SCREEN WOULD NOT WORK. I TOOK IT TO THE CADILLAC DEALERSHIP IN LEESBURG, FL AND THEY REPLACED IT. THERE WAS A BACK ORDER ON THE CUE AND IT TOOK 3 MONTHS TO GET REPLACED AND I HAD TO ESCALATE IT THRU GM TO FINALLY GET IT REPLACED AT 3 MONTHS. THAT WAS JUNE 2016. AT 46,000 MILES THE CUE STARTED DOING THE SAME THING IT HAD DONE BEFORE. I TOOK IT TO THE DEALERSHIP IN LEESBURG, FL AND ONCE AGAIN HAD TO HAVE THE CUE REPLACED. MY CO-WORKER ALSO HAS A 2015 SRX AND AT 15,000 MILES SHE ALSO HAD TO HAVE THE CUE REPLACED (SAME DEALERSHIP). NEEDS TO BE A RECALL , FOR PEOPLE OUT OF WARRANTY THIS CAN BE AN EXPENSIVE FIX AND IT'S OBVIOUS THE CUE HAS A DEFECT. WHEN IT WAS FIRST REPLACED IN 2016 I WAS TOLD BY SERVICE THAT THE REASON FOR THE 3 MONTH DELAY WAS DUE TO A BACKORDER BECAUSE SO MANY HAD TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124306September 4, 2018
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS WERE VERY DIM AND FAILED TO PROVIDE ADEQUATE LIGHTING. THE FAILURE PREVENTED CLEAR VISIBILITY WHILE DRIVING; THEREFORE, THE HIGH BEAM HEADLIGHTS HAD TO BE ACTIVATED. THE VEHICLE WAS TAKEN TO PIKERTON CHEVROLET (925 NORTH ELECTRIC ROAD, SALEM, VIRGINIA 24153, (800) 813-5960), BUT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER STATED THAT NOTHING COULD BE DONE TO CORRECT THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122828August 27, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT THE INFORMATIONAL TOUCH SCREEN PANEL SEIZED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THERE WAS NO RECALL FOR THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121966August 23, 2018
EXTERIOR LIGHTING
HEADLIGHTS ARE VERY DIM AND YOU CAN HARDLY SEE USING THE DIM LIGHTS. UPON LOOKING ON LINE THERE ARE MANY LAWSUITS FOR THIS PROBLEM. GM WANTS OVER $1,500 TO FIX THIS ISSUE WITH THE LIGHTS GOING VERY DIM WHEN NOT ON BRIGHT. IT APPEARS THE LIGHT ASSEMBLY LETS MOISTURE ACCUMULATE BECAUSE OF POOR SEALS THAT BURNS THE LED BULB OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118488August 8, 2018
ELECTRICAL SYSTEM
THE CUE TOUCHSCREEN DOES NOT WORK HALF THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115773August 4, 2018
EXTERIOR LIGHTING
THE HEADLIGHTS ARE DIM, THE LIGHT BULBS HAVE BEEN CHANGED OUT. THE LIGHTS ARE SO LOW THERE IS LOW VISIBILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111797July 16, 2018
EXTERIOR LIGHTING
PLEASE HELP ME! I CAN'T SEE TO DRIVE MY 2015 CADILLAC SRX AT NIGHT DUE TO THE DANGEROUSLY DIM HEADLIGHTS. I NEARLY GOT KILLED ON JULY 14. I WAS ON THE HIGHWAY AFTER DARK, I LITERALLY COULD NOT SEE ANYTHING, IT WAS LIKE DRIVING WITH THE HEADLIGHTS OFF. SO, I SLOWED THE CAR TO 35MPH JUST SO I COULD SEE TO FIND MY EXIT OFF THE HIGHWAY. I USED MY BRIGHT LIGHTS AS MUCH AS I COULD, BUT I WAS BLINDING THE DRIVERS COMING TOWARDS ME. AFTER PURCHASING THIS 2015 CADILLAC SRX IN DECEMBER 2017, I NOTICED THE DIM HEADLIGHTS. AFTER RETURNING FROM VACATION IN MARCH 2018, I TOOK THE CAR TO MY LOCAL DEALER FOR SERVICE. I WAS TOLD THEY INSTALLED A DIFFERENT HEADLIGHT ASSEMBLY BUT SAW NO IMPROVEMENT, SO THEY PUT THE OLD HEADLIGHTS BACK IN. HOWEVER, THEY THOUGHT THEY WERE BRIGHTER JUST FROM BEING CLEANED. IN JUNE, THE HEADLIGHTS WERE GETTING WORSE, SO I RETURNED TO THE DEALERSHIP. I WAS TOLD A GM REPRESENTATIVE WAS THERE THAT DAY, THEY WOULD SPEAK WITH HIM ABOUT THE PROBLEM, THEN CALL ME BACK TO SCHEDULE ANOTHER APPOINTMENT. TODAY, JULY 16 I HAD NOT RECEIVED A CALL, SO I CALLED THEM. I HAVE ANOTHER APPOINTMENT SCHEDULED FOR MONDAY, JULY 23. I WAS TOLD THIS IS THEIR LAST DITCH EFFORT IN TRYING TO FIX THE HEADLIGHTS. I CANNOT DRIVE THE CAR AFTER DARK PERIOD. I DON'T KNOW WHAT TO DO, PLEASE HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097187May 22, 2018
EXTERIOR LIGHTING
ON OR ABOUT SEPTEMBER 11, 2017, I ENCOUNTERED A LIFE THREATENING SITUATION DUE TO THE DEFECTIVE HEADLAMPS ON MY 2015 CADILLAC SRX. I HAD TO EVACUATE TO VIRGINIA FROM FLORIDA DUE TO HURRICANE IRMA. AS I WAS DRIVING UP A STEEP MOUNTAINSIDE AT NIGHT TO GET TO MY DESTINATION, I NOTICED I COULD BARELY SEE THE ROAD IN FRONT OF ME. I WAS PUT IN A VERY DANGEROUS SITUATION, AS I COULD NOT USE MY BRIGHT LIGHTS BECAUSE THAT WOULD "BLIND" THE CARS COMING DOWN THE MOUNTAIN IN THE OPPOSITE DIRECTION. THIS WAS A LIFE THREATENING SITUATION AS ONE WRONG MANEUVER COULD SEND YOU OFF THE SIDE OF THE MOUNTAIN OR HEAD-ON INTO ANOTHER VEHICLE OR PEDESTIAN. UPON MY RETURN TO FLORIDA, I IMMEDIATELY TOOK MY CAR INTO THE DEALERSHIP AND THEY ACKNOWLEDGED THE PROBLEM AS FOG AND HAZE COVERING THE LENS DUE TO "WEATHER" AND REPLACED BOTH HEADLAMPS. ON MAY 13, 2018, I NOTICED THE SAME HEAD LAMP DIMNESS WHILE DRIVING AT NIGHT MAKING IT DIFFICULT TO SEE THE ROAD OR PEDESTRIANS OR ANYTHING. I RETURNED TO THE DEALERSHIP AND THEY SAID THE SAME THING HAPPENED AGAIN TO THE DRIVER'S SIDE HEADLAMP AND REPLACED IT. THIS HAS BEEN LESS THAN A YEAR SINCE THE INITIAL REPLACEMENT. CLEARLY THERE IS A DEFECT WITH THE DESIGN AND/OR INTEGRITY OF THESE HEADLAMPS AND A NEWER VERSION MUST BE MANUFACTURED. I LIVE IN FLORIDA AND IF MOISTURE IS CAUSING THIS, THIS WILL BE AN ONGOING PROBLEM. THIS IS VERY COSTLY TO FIX, NOT TO MENTION, LIFE THREATENING AS YOU ARE UNABLE TO SEE THE ROAD OR PEDESTRIANS OR ANYTHING ELSE WHILE DRIVING AT NIGHT WITH BARELY ANY LIGHT ILLUMINATING THE PATH IN FRONT OF YOUR VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093773May 14, 2018
EXTERIOR LIGHTING
THE DIM LIGHTS DO NOT GIVE OFF ENOUGH LIGHT AT NIGHT I HAVE HAD TO PULL OVER SEVERAL TIMES THINKING I WAS GOING OFF THE ROAD. I AVOID DRIVING AT NIGHT AND AVOID HAVING MY GRANDBABY IN THE CAR AT NIGHT FOR FEAR OF A DEADLY CRASH. WHEN I HAVE TO DRIVE AT NIGHT I HAVE TO USE BRIGHTS. THIS IS GOING TO GET ME A TICKET SOMEDAY UNLESS SOMEONE GETS MAD ENOUGH THEY SHOOT ME ON THE HIGHWAY. SOMETHING NEEDS TO BE DONE PLEASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092480May 8, 2018
EXTERIOR LIGHTING
THE PASSENGER SIDE LOW BEAM HEADLIGHT IS EXTREMELY DIM. I AM HAVING TROUBLE SEEING TO DRIVE AT NIGHT UNLESS LIGHTS ARE ON HIGH BEAM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089590April 23, 2018
VISIBILITY/WIPER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE DRIVING 45 MPH, THE SUN ROOF SHATTERED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO DE LA FUENTE CADILLAC (1385 E MAIN ST, EL CAJON, CA 92021, (619) 333-8167) WHERE IT WAS DETERMINED THAT THE SUN ROOF SHATTERED FROM THE INSIDE, PUSHING THE ROOF OF THE VEHICLE UPWARD. THE VEHICLE WAS NOT REPAIRED. THE DEALER NOTIFIED THE MANUFACTURER OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088738April 17, 2018
EXTERIOR LIGHTING
WE JUST BOUGHT THIS CAR WEDNESDAY AT DONAHOO CHEVROLET IN FT PAYNE, ALABAMA. WE WENT OUT TO EAT MONDAY NIGHT AND THE HEADLIGHTS SEEMED TO BE VERY DIM AS IF THEY WERE NOT EVEN ON,, COULD BARELY SEE HOW TO DRIVE. HAD TO DRIVE WITH THE LIGHTS ON BRIGHT. THIS IS VERY DANGEROUS. I CALLED THE DEALER TUESDAY AND HAVE NOT RECEIVED ANY RESPONSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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