Cadillac SRX Complaints (2014)

390 consumer complaints on file.

#10726387June 20, 2015
AIR BAGS
I WAS IN A SEVERE CRASH AND SUFFERED A SEVERE CONCUSSION. MY RIBBON FLEW OFF MY HEAD WHEN I CAME TO, I DID LOSE CONSCIOUSNESS AND WOKE UP TO ON STAR TELLING ME MY VEHICLE WAS IN A CRASH. I HAVE SEVERE PAIN IN MY NECK SHOULDER, ABRASIONS TO THE LEFT SIDE OF MY BODY AND BRUISING. THE VEHICLE IS TOTALED BUT THE AIRBAG NEVER DEPLOYED AND IT SHOULD HAVE WITHOUT A DOUBT. THERE WAS SEVERE DAMAGE TO THE ENTIRE VEHICLE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10704179April 7, 2015
VISIBILITY/WIPER
REAR WIPER SPUN 360 DEGREES AND WONT RESET TO PROPER ALIGNMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702426March 29, 2015
SEATS
WHILE MAKING A 3 HOUR NON STOP DRIVE WITH THE DRIVER SEAT HEATER ON HIGH I RECEIVED SEVERE BURNS ON MY RIGHT THIGH. IT BLISTERED IN 2 OF THE 4 PLACES THAT THE SKIN WAS BURNED. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10692001March 4, 2015
ENGINE, ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT LESS THAN 5 MPH AND ATTEMPTING TO PARK, THERE WAS SMOKE AND MASSIVE FLAMES ERUPTING FROM UNDERNEATH THE PASSENGER'S SIDE HOOD. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE CONTACT DID NOT DISCLOSE IF A POLICE REPORT WAS FILED OR NOT. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,200. UPDATED 4/13/15*CN
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10683788February 17, 2015
VISIBILITY/WIPER
DRIVING IN LIGHT SNOW/ICE AND EXTREME COLD (APPROXIMATELY 15 DEG F) CONDITIONS, WIPERS CONTINUALLY CLOGGED WITH ICE. WHILE THIS MAY APPEAR TO BE AN EXPECTED RESULT, THE DESIGN OF THE WIPER LOCATION BELOW THE POINT ON THE WINDSHIELD WHERE THE FRONT WINDOW DEFROSTER HITS THE WINDOW MAY HAVE EXACERBATED THE PROBLEM. SNOW AND ICE FROM THE WINDSHIELD MELTED, RAN DOWN WINDSHIELD TO THE WIPER LOCATION AND IMMEDIATELY REFROZE - RENDERING THE WIPERS INEFFECTIVE. CONTINUAL USE OF THE WIPERS (NOT INTERMITTENT) APPEARED TO SOMEWHAT AMELIORATE THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663765December 12, 2014
AIR BAGS, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY AND WITHOUT WARNING. AS A RESULT, THE CONTACT CRASHED THE VEHICLE INTO A CEMENT POST AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT AND THE FRONT PASSENGER BOTH SUSTAINED CHEST INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,999.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10639828September 29, 2014
SERVICE BRAKES
HAVING PROBLEMS BRAKING. PADDLE SOFT HAVING PROBLEMS STOPPING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596348June 5, 2014
EXTERIOR LIGHTING
I AM ONLY GUESSING THE YEAR BECAUSE IT IS NOT MY VEHICLE. I WANT TO ALERT THE NHTSB TO WHAT I CONSIDER A SAFETY DEFECT IN THIS VEHICLE. THE REAR BRAKE LIGHTS ARE EXCESSIVELY BRIGHT TO THE POINT OF AFFECTING THE VISION OF SOMEONE FOLLOWING THIS VEHICLE. LAST NIGHT I WAS FOLLOWING ONE OF THESE IN A LINE OF CARS AND THE BRAKE LIGHTS WERE SO BRIGHT IT AFFECTED MY ABILITY TO SEE THE ROAD. SINCE THIS IS AN SUV OF SORTS, IT WAS MADE WORSE BY THE HIGH MOUNTING OF NOT ONLY THE NORMAL LIGHTS BUT THE CENTER BRAKE LIGHT. I CAN UNDERSTAND THE NEED TO HAVE BRAKE LIGHTS VISIBLE AND CERTAINLY ON A FOGGY NIGHT THEY WOULD BE USEFUL, BUT FOR NORMAL CLEAR DRIVING LIKE LAST NIGHT THEY ARE TOO BRIGHT AND CAN LEAD TO AN ACCIDENT AS THE BRIGHTNESS AFFECTS THE VISION OF THE PERSON FOLLOWING THE VEHICLE. AS I MENTIONED, I DO NOT KNOW THE YEAR AND DIDN'T THINK TO GET THE LICENSE NUMBER BUT THE 2 MARKINGS WERE "SRX" AND EITHER "315" OR MORE LIKELY "3.5". EVEN WITH MY HIGH BEAM HEADLIGHTS WHICH WERE NEEDED TO COUNTERACT THE EFFECT OF THE HIGH BRIGHTNESS BRAKE LIGHTS IT WAS DIFFICULT TO MAKE OUT THE 3.5. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595552June 2, 2014
EXTERIOR LIGHTING:HEADLIGHTS, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT WITH THE LOW BEAM HEADLIGHTS ACTIVATED, THE LIGHTS WERE VERY DIM MAKING AND CAUSING THE CONTACT DIFFICULTY IN SEEING PAST 50 FEET IN FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER HOWEVER, THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592269May 18, 2014
SERVICE BRAKES, POWER TRAIN
INCIDENT OCCURRED WHILE CONTACT (C) WAS BACKING SRX DOWN THE APPROX 40 DEGREE UPSLOPE 100' LONG DRIVEWAY CURVED AT BOTTOM. SURFACES WERE DRY & IT WAS SUNNY. C PURCHASED SRX NEW (NAVIGATION, DRIVER AWARENESS & DRIVER ASSIST) IN LATE 12/13. C &/OR SPOUSE HAVE BACKED SRX DOWN DRIVEWAY WITHOUT INCIDENT 100 PLUS TIMES. C & SPOUSE ENTERED SRX, ADJUSTED SEATS & MIRROR, & BUCKLED SEAT BELTS. C DEPRESSED BRAKE PEDAL & PUSHED START BUTTON. WHILE RETAINING PRESSURE ON BRAKE, C SHIFTED TRANSMISSION SELECTOR INTO R, 'REVERSE.' THE BACK-UP CAMERA DISPLAY APPEARED. IMMEDIATELY, SRX BEGAN TO ROLL DOWN DRIVEWAY. ROLLING CONTINUED DESPITE INCREASING BRAKE PEDAL PRESSURE EXERTED. C WAS STANDING ON BRAKE PEDAL TO GET SRX TO RESPOND TO FULL STOP. VIEWING THE BACK-UP CAMERA DISPLAY, C ATTEMPTED TO STEER SRX SO AS TO AVOID ENTERING STREET. SRX WAS STOPPED BY IMPACTING RETAINING WALL ON LEFT SIDE OF DRIVEWAY. ONCE SRX HAD STOPPED, C (WITH BRAKE PEDAL STILL DEPRESSED) WAS ABLE TO SHIFT GEARS & MOVE SRX FROM DRIVEWAY. C TESTED SRX BY DRIVING FORWARDS & BRAKING & NOTED NO ISSUES. SRX WAS DEALER INSPECTED. DEALER INDICATED THAT IT: "COULD NOT DUPLICATE CONCERN. CHECKED FOR BULLETINS, NO RELATED BULLETINS. INSPECTED BRAKE FLUID FOR LEAKS, NO LEAKS. NO STORED DTC'S." RE: SRX'S HILL START ASSIST FEATURE, WHICH HOLDS SRX FOR MAXIMUM OF TWO SECS SO DRIVER MAY MOVE FROM BRAKE TO ACCELERATOR WITHOUT RISK OF ROLLING - FEATURE DOES NOT FUNCTION. DEALER VERBALLY STATED THAT ON STEEP HILLS, SRX SHOULD BE DRIVEN WITH TWO FEET, ONE ON BRAKE & ONE ON ACCELERATOR. FOR THIS REPORT, C NEVER USED ACCELERATOR & NEVER REMOVED FOOT FROM BRAKE PEDAL. C BELIEVES SRX SHOULD NOT HAVE BEEN AT RISK OF ROLLING & BRAKES & TRANSMISSION FAILED & SHOULD BE INVESTIGATED. CRASH RESULTED IN DAMAGE TO LEFT MIRROR, LEFT CHROME VENT & LEFT REAR WHEEL WELL. REPAIR COST ESTIMATED AT $980. *JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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