Cadillac SRX Complaints (2012)

417 consumer complaints on file.

#10682471February 10, 2015
AIR BAGS
MVA WITH TWO IMPACTS; FRONT DRIVER SIDE (SIGNIFICANT IMPACT) AND FRONT OF VEHICLE NO AIRBAGS DEPLOYED. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10672695January 15, 2015
POWER TRAIN, SERVICE BRAKES
VEHICLE WAS PARKED IN A DRIVEWAY WITH A SLIGHT SLANT. REAR HATCH WAS OPENED AND WE WERE UNLOADING VEHICLE. VEHICLE WAS IN PARK AND TURNED OFF. APPROXIMATELY 5-10 MINUTES AFTER EXITING THE VEHICLE, WE WENT BACK OUTSIDE TO REMOVE ITEMS FROM THE REAR. THE VEHICLE STARTED ROLLING AWAY (TIRES TURNING, NOT A SLIDE). A PERSON IN THE GROUP WAS ABLE TO CATCH IT AND JUMPED IN THE DRIVER'S DOOR AND APPLIED THE BRAKE. SERVICE DEPT REPORTS THEY CAN FIND NOTHING WRONG. I'M GRATEFUL WE WERE ABLE TO CATCH IT OTHERWISE, SOMEONE COULD HAVE BEEN INJURED WHILE UNLOADING THE REAR OR IT COULD HAVE ROLLED AWAY AND CRASHED WHILE WE WERE IN THE HOUSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671980January 12, 2015
ENGINE, VEHICLE SPEED CONTROL
I WAS ENTERING THE FREEWAY DURING RUSH HOUR TRAFFIC, AND NEEDED TO CROSS 4 LANES OF TRAFFIC. I GOT TO THE SECOND LANE AND STARTED TO MOVE INTO THE THIRD LANE. WHEN I PRESSED ON THE ACCELERATOR, IT WAS AS IF I SLAMMED ON THE BRAKES. THE CAR HAD NO POWER AND WOULD NOT ACCELERATE FOR A FEW SECONDS. THE CAR BEHIND ME NEARLY REAR-ENDED ME BECAUSE THERE WAS NO WARNING, NO BRAKE LIGHTS, SINCE I WAS PRESSING ON THE ACCELERATOR, YET THE CAR BEHAVED AS IF I HAD HIT THE BRAKES. THIS IS THE 3RD NEAR MISS DUE TO THIS HAPPENING. I HAVE EXPERIENCED THIS OCCASIONALLY FOR THE PAST YEAR AND A HALF, BUT IT IS HAPPENING MORE FREQUENTLY NOW AND I FEAR AN ACCIDENT IS INEVITABLE. I HAVE TAKEN IT TO THE DEALER BUT, SINCE I COULDN'T MAKE IT HAPPEN ON DEMAND, THEY TOOK NO ACTION. THEY SAID THERE WERE NO DIAGNOSTIC CODES APPEARING. IN THAT CASE, I DON'T SEE WHAT DIFFERENCE IT MAKES IF I CAN REPRODUCE IT FOR A TECH OR NOT. IF THERE ARE NO CODES APPEARING THEN MY THOROUGH DESCRIPTION OF THE PROBLEM SHOULD BE SUFFICIENT BECAUSE THE TECH IS NOT GOING TO GET ANY FURTHER INFORMATION OTHER THAN EXPERIENCING THE LOSS OF ACCELERATION PROBLEM. THERE ARE OTHERS REPORTING THIS BEHAVIOR ON CADILLACFORUMS.COM, AND THERE WAS EVEN A RECALL FOR THE 2013 SRX FOR THIS BEHAVIOR. I FEAR FOR MY SAFETY SINCE I NEVER KNOW WHEN THIS IS GOING TO HAPPEN AS I TRY TO ACCELERATE, ESPECIALLY WHEN ENTERING ANOTHER LANE. SOMETIMES THE CAR BUCKS AND JERKS BACK AND FORTH A FEW TIMES, OTHER TIMES IT JUST ACTS LIKE I HIT THE BRAKES AND SLOWS DOWN, BUT EVENTUALLY IT ACCELERATES AND RETURNS TO NORMAL BEHAVIOR. VERY DISCONCERTING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667743December 22, 2014
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE LOW BEAM HEADLIGHTS FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 2/9/15*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661959December 3, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 CADILLAC SRX THE CONTACT STATED THAT WHILE REVERSING, THE WARNING SENSOR TURNED OFF AND THE VEHICLE CRASHED INTO A UTILITY POLE. THERE WERE NO INJURIES. THE VEHICLE WAS DRIVEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE REVERSE SENSOR SWITCH WAS ACCIDENTLY TURNED OFF AND THAT THERE WERE NO DEFECTS FOUND IN THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 23,000.THE VIN WAS NOT AVAILABLE. MAILED OUT 01/13/15*LJ UPDATED 1/21/2016*JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10658530November 17, 2014
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE EXTREMELY DIM AND IMPEDED THE CONTACT'S VISIBILITY. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE AND NO REPAIRS WERE MADE TO THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632072September 10, 2014
ENGINE, VEHICLE SPEED CONTROL
I WAS ATTEMPTING TO GAIN SPEED WHEN ALL OF A SUDDEN MY VEHICLE LOST ACCELERATION AND THE ENGINE RPMS INCREASED AS IF MY VEHICLE WAS ACCELERATING. I TOOK IT TO THE DEALER AND MY TRANSFER CASE MODULE NEEDS TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609996July 11, 2014
SERVICE BRAKES, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
WHEN BREAKING HAVE A VERY UNUSUAL SMELL COMING FROM THE BREAK. VEHICLE HAS A 2 TO 4 SECOND DELAY WHEN APPLYING THE GAS. THE HATCH BACK WILL OPEN BY ITS SELF AND SOMETIMES CLOSE BY IT SELF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607507July 1, 2014
ENGINE, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT ONCE THE ACCELERATOR PEDAL WAS DEPRESSED THE VEHICLE HESITATED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 21,000. THE VIN WAS NOT AVAILABLE. UPDATED 8/11/14*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606809June 29, 2014
ENGINE
LOSS OF POWER. TWO MONTHS AFTER WE HAD PURCHASED THIS NEW SRX, MY WIFE AND I WERE DRIVING SOUTH ON INTERSTATE 77 IN NORTH CAROLINA AT 65 MPH WHEN SUDDENLY THE CAR HAD NO POWER. I WAS IN THE LEFT OF TWO LANES AND WAS ABLE TO STEER AND BRAKE INTO THE MEDIAN WHICH WAS DIVIDED BY A CONCRETE BARRIER FROM THE NORTH BOUND TRAFFIC. I PUT THE CAR IN PARK, THEN PUSHED HARDER AND HARDER ON THE ACCELERATOR, BUT THERE WAS NO SOUND, NO POWER. GM OFFERED TO TOW US TO THE NEAREST DEALER, BUT NO ONE WAS OPEN BECAUSE IT WAS SUNDAY. SO WE DECIDED TO TRY TO RESTART THE CAR. I PUSHED THE BRAKE AND IGNITION AND IT STARTED. I SLOWLY MOVED ONTO THE HIGHWAY AND ACCELERATED. THE CAR WORKED. AFTER ARRIVING AT MY DESTINATION, I TOOK IT TO A CADILLAC DEALER WHO WAS UNABLE TO FIND ANY CODES STORED AND COULD NOT DUPLICATE THE PROBLEM. THEN EARLY IN 2014, THE SAME THING HAPPENED, THIS TIME AS I CAME TO A STOP--NO POWER, CAR RESTARTED, NO CODES, COULD NOT DUPLICATE. BOTH DEALERS SAID THAT GM HAD NOT SENT THEM BULLETINS ABOUT THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597022June 9, 2014
ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH AN AUTO START IGNITION. THE CONTACT WAS CONCERNED BECAUSE WHEN THE ENGINE WAS RUNNING, THE CONTACT COULD EXIT THE VEHICLE WITHOUT A CHIME SOUNDING TO ALERT THAT THE ENGINE WAS STILL OPERATING. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593560May 22, 2014
STRUCTURE:BODY
PUSHED BUTTON TO RAISE THE REAR HATCH AND HATCH RAISED TO THE UPPER LIMIT THEN QUICKLY SWUNG DOWN , UP TO THE FULL OPEN POSITION , SWUNG DOWN AND UP AGAIN WILDLY ON ITS OWN AND FINALLY SLAMMING CLOSED WITH-ENOUGH FORCE THAT IT WAS UNSTOPPABLE.....WOULD HAVE CRUSHED A PET OR CHILD. THERE WAS NO OBSTRUCTION SAFETY STOP WHATSOEVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586097May 2, 2014
VEHICLE SPEED CONTROL, POWER TRAIN
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE WAS EXHIBITING A 3-4 SECOND DELAY IN ACCELERATION. THE VEHICLE WAS NOT TAKEN FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000 AND THE CURRENT MILEAGE WAS 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577461April 4, 2014
STEERING
WE STARTED THE CAR, AND WAS BACKING UP AND THERE WAS A GRINDING IN THE STEERING WHEEL WHEN TURNING IT RIGHT AND LEFT. WE TOOK IT TO THE DEALER AND THE POWER STEERING FLUID WAS LEAKING OUT OF THE POWER STEERING PUMP INTO THE STEERING. THEY CLEANED IT ALL OUT, AND ADDED A THICKER FLUID ON 3/ 25/2014, WE STARTED THE CAR IT HAPPENED AGAIN WE TOOK IT DIRECTLY TO DEALER AND THEY AGREED SOMETHING WASN'T RIGHT. THEY PUT IN A NEW PUMP. WE PICKED IT UP HAD IT TWO DAYS AND IT HAPPENED AGAIN. WE TOOK IT BACK,AND WAS TOLD THE DEALER CALLED GM AND THEY COULDN'T DO ANYTHING ELSE BECAUSE THEY DIDN'T HAVE THE PARTS. WE WERE TOLD IT WASN'T DANGEROUS, BUT I'M THINKING IF THE POWER STEERING FAIL WORKING WHILE DRIVING, WE COULD CRASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577463April 4, 2014
STEERING
WE STARTED THE CAR, AND WAS BACKING UP AND THERE WAS A GRINDING IN THE STEERING WHEEL WHEN TURNING IT RIGHT AND LEFT. WE TOOK IT TO THE DEALER AND THE POWER STEERING FLUID WAS LEAKING OUT OF THE POWER STEERING PUMP INTO THE STEERING. THEY CLEANED IT ALL OUT, AND ADDED A THICKER FLUID ON 3/ 25/2014, WE STARTED THE CAR IT HAPPENED AGAIN WE TOOK IT DIRECTLY TO DEALER AND THEY AGREED SOMETHING WASN'T RIGHT. THEY PUT IN A NEW PUMP. WE PICKED IT UP HAD IT TWO DAYS AND IT HAPPENED AGAIN. WE TOOK IT BACK,AND WAS TOLD THE DEALER CALLED GM AND THEY COULDN'T DO ANYTHING ELSE BECAUSE THEY DIDN'T HAVE THE PARTS. WE WERE TOLD IT WASN'T DANGEROUS, BUT I'M THINKING IF THE POWER STEERING FAIL WORKING WHILE DRIVING, WE COULD CRASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576905April 2, 2014
AIR BAGS
VEHICLE DRIVER AIR BAG DID NOT DEPLOY, NOR ANY OTHER AIR BAG, UPON COLLISION TO REAR OF A STOPPED PICK UP TRUCK. SPEED OF OFFENDING VEHICLE WAS APPROXIMATELY 45 MPH. DRIVER SUFFERED CHEST INJURY FROM SEAT BELT. DAMAGE ESTIMATED TO FRONT END EXCEEDS $10,000. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10576031March 31, 2014
AIR BAGS
I FELL ASLEEP WHILE DRIVING, JUMPED A LEVEE, RAN THROUGH A FENCE, AND WRECKED IN A GRASSY WATERY AREA. MY ENGINE WAS SMASHED, THE MOTOR MOUNT BROKE, AND MY TIRES ARE PUSHED BACK. MY AIR BAGS DID NOT DEPLOY. MY FACE HIT THE STEERING WHEEL AND MY NOSE IS BROKEN. I WOULD LIKE TO FIND OUT IF THERE IS ANY RECALLS ON THIS CAR. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10572490March 25, 2014
STRUCTURE
2012 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO IGNITION SWITCH MALFUNCTION. *SMD THE CONSUMER STATED THERE WAS NO FAIL SAFE, CHIME OR TIMED SHUTOFF ONCE HE LEFT THE VEHICLE. ON SEVERAL OCCASIONS, THE CONSUMER RETURNED TO HIS VEHICLE TO FIND THE VEHICLE RUNNING AND THE GARAGE FULL OF FUMES. THE STEERING WHEEL AND WINDSHIELD BLOCKED THE VIEW OF THE ENGINE START/STOP BUTTON. WHICH HAS RESULTED IN THE CONSUMER LEAVING THE ENGINE RUNNING ON NUMEROUS OCCASIONS. THE CONSUMER STATED THE START BUTTON SHOULD BE MOVED TO THE LEFT OR RIGHT OR UP OR DOWN , IN ORDER TO BE VISIBLE FROM THE DRIVER'S SEAT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560584January 19, 2014
FUEL/PROPULSION SYSTEM
LATE IN THE FIRST YEAR AFTER WE PURCHASED THE CAR WE NOTICED FROM THE BACK HOW LOW THE FUEL TANK EXTENDED TOWARD THE GROUND. WE DIDN'T THINK MUCH OF THIS UNTIL THIS YEAR WE NOTICED A DENT ON THE TANK. I CHECKED THE NEW SRXS AT THE DEALER AND FOUND THE NEWER MODELS HAD MUCH MORE GROUND CLEARANCE ON THE TANK. WE THOUGHT THERE MUST HAVE BEEN SOME PROBLEMS AND THEY HAD CHANGED THE TANK CLEARANCE TO CORRECT THIS. I HAVE NOT YET CONTACTED THE DEALER TO SEE IF A CORRECTION CAN BE MADE ON MY CAR. THIS APPEARS TO BE A POSSIBLE CAUSE FOR A FIRE WITH THE TANK IF YOU BACKED OVER A HIGH CURB WITH THE TANK EXTENDING PAST THE BACK WHEELS TOWARD THE REAR BUMPER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557496December 27, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH WHEN THE VEHICLE EXPERIENCED A SUDDEN DECELERATION OF SPEED. THE VEHICLE WAS DIAGNOSED AT THE DEALER BUT THE DEFECT COULD NOT BE DUPLICATED AND NO REPAIRS WERE PERFORMED. THE CONTACT INDICATED SHE EXPERIENCED THE FAILURE RECURRINGLY. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 280.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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