Cadillac SRX Complaints (2014)

390 consumer complaints on file.

#11042872November 3, 2017
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING 50 MPH, THE SUN ROOF EXPLODED WITHOUT WARNING. THE FAILURE OCCURRED INDEPENDENTLY. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SUN ROOF NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 43,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035643October 23, 2017
ENGINE
WHEN I'M PARKING I GET MESSAGE TELLING ME IT IS NOT IN PARK, ALTHOUGH I PUT IT IN PARK. I HAVE TO DO IT TWO OR THREE TIMES FOR IT TO GET RIGHT. I PUT IT IN PARK AND IT TELLS ME ITS NOT IN PARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033196October 13, 2017
VISIBILITY/WIPER, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE LIGHTS WERE TOO DIM ESPECIALLY AT NIGHT. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (LAFFEN AUTOMOTIVE, 995 W. COLUMBIA AVENUE, BATTLE CREEK, MI 49015) AND ADVISED THE CONTACT NOT TO MAKE ANY CHANGES TO THE VEHICLE DUE TO THE WARRANTY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000. *BF CONSUMER STATED CADILLAC AUTHORIZED SUNSET CADILLAC DEALERSHIP TO REPLACE THE HEADLIGHTS AT NO CHARGE. THERE IS A SIGNICANT IMPROVEMENT IN THE HEADLIGHTS. UPDATED 7/27/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000298June 20, 2017
EXTERIOR LIGHTING
BAD GASKETS ON THE HEADLIGHTS AND OVER TIME THEY LEAK AND THE HEADLIGHTS BECOME DULL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000325June 20, 2017
VISIBILITY/WIPER, UNKNOWN OR OTHER
IT WAS A 93 DEGREE TEMPERATURE DAY AND THE CUE SYSTEM INTERNALLY CRACKED WHILE PARKED OUTSIDE MY WORK OFFICE AND DELAMINATED CAUSING ME TO BE UNABLE TO USE TEMPERATURE CONTROLS OR DEFROST TEMPERATURES AT TIMES. IT ONLY OCCASIONALLY WORKS BUT VERY RARELY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994487June 12, 2017
POWER TRAIN
TL* THE CONTACT LEASED A 2014 CADILLAC SRX. THE CONTACT WAS CONCERNED THAT THERE WAS A DESIGN FLAW IN THE SHIFTING LINKAGE OF THE VEHICLE, WHICH COULD CAUSE THE VEHICLE TO IDLE BETWEEN THE PARK AND REVERSE GEARS. THE CONTACT STATED THAT THE VEHICLE COULD ALSO INADVERTENTLY SHIFT BETWEEN PARK AND REVERSE, WHICH CAUSED THE VEHICLE TO LUNGE FORWARD UNINTENTIONALLY. WHILE ATTEMPTING TO PLACE THE VEHICLE IN REVERSE, THE VEHICLE FAILED TO SELECT THE CORRECT GEAR. THE CONTACT DEPRESSED THE ACCELERATOR PEDAL IN ATTEMPT TO MOVE THE VEHICLE WHEN THE REVERSE GEAR ENGAGED. THE VEHICLE CRASHED INTO THE NEIGHBOR'S FENCE. THE CONTACT WAS NOT INJURED AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO HOEHN CADILLAC (LOCATED AT: 5334 PASEO DEL NORTE, CARLSBAD, CA 92008) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER STATED THAT THE VEHICLE OPERATED AS INTENDED AND THERE WAS NO DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10984340May 8, 2017
POWER TRAIN
CAR JERKS EXCESSIVELY WHILE IN DRIVE AT LOW SPEEDS. TRANSMISSION CUTS OUT OR DECELERATE, FOLLOWED BY A RAPID ACCELERATION, LEADING TO JERKING AND BUCKING. CREATES THE RISK OF NOT BEING ABLE TO ACCELERATE WHEN PULLING OUT INTO TRAFFIC, A CRASH HAZARD. THE 2013 SRX HAD PROBLEMS THAT SOUND LIKE THIS AND 50,000+ VEHICLES WERE RECALLED SO THE TRANSMISSION MODULE COULD BE REPROGRAMMED. WONDERING IF THE RECALL NEEDS TO BE EXTENDED TO 2014 AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958336March 3, 2017
ELECTRICAL SYSTEM
CADILLAC CUE NOT RESPONDING TO TOUCH AND ALSO GOING BLACK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957782March 1, 2017
POWER TRAIN
THIS CAR HAS A HUGE LAG IN ACCELERATION WHEN ENTERING TRAFFIC AND ALSO WHEN THE TRANSMISSION ENGINE BRAKING EFFECT RELEASES WHEN SLOWING IN TRAFFIC. WHEN I SLOW DOWN BETWEEN 9-14 MPH, IT'S AS THOUGH I HAVE HIT A SPEED BUMP. THE CAR JERKS BACK AND THEN FORWARD, LIKE ITS BUCKING. IT'S SO SCARY. WHILE DRIVING 70 MPH ON I95 IT DID IT AND LEFT ME SHAKING. I LOOKED IN MY REAR VIEW MIRROR LIKE I HAD HIT SOMETHING, BUT IN FACT, ITS THE JERKING, BUCKING THING. THIS HAS BEEN HAPPENING FOR A COUPLE OF WEEKS WITH THE JERKING BUT THE LAG IN ACCELERATION HAS BEEN HAPPENING SINCE I GOT THE CAR. WHEN I PULL OUT INTO TRAFFIC, IT'S ALMOST LIKE THE ENGINE REV'S BUT THE CAR GOES NO WHERE AND OTHER CARS ARE COMING AND IT'S DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956267February 22, 2017
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS ARE SO DIM THAT THEY ARE AN ACCIDENT IN WAITING. THEY DO NOT PROJECT FAR ENOUGH TO AVOID "OVER DRIVING" THEM. DEALER SAYS THEY ARE ADJUSTED TO SPEC. PEDESTRIANS ARE AT RISK AS IS THE RISK OF HITTING WILDLIFE. IN AMBIENT LIGHT, CANNOT TELL THE LIGHTS ARE EVEN ON! HAVE INSTALLED BRIGHTER BULBS TO NO AVAIL. THIS PROBLEM IS INHERENT IN THE CADILLAC AND NEEDS TO BE ADDRESSED AT THE NHTSA. PROBLEM NOTED ALL OVER THE WEB.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10950114February 7, 2017
EXTERIOR LIGHTING
THE LOW BEAMS ON OUR SRX ARE UNSAFE. WENT TO OUR DEALER AND WAS ADVISED THERE IS NO GM FIX AVAILABLE TO OUR CAR EXCEPT TO BUY BULBS FROM AFTER MARKET SOURCE AND THEY DID NOT RECOMMEND THAT SOLUTION. THE HEAD LIGHTS ON OUR CAR ARE UNSAFE. NOT ENOUGH LIGHT ON ROAD TO DRIVE SAFELY. THIS IS PARTICULARLY TRUE FOR US OLDER DRIVERS. SEEMS GM WOULD PUT GOOD HEADLIGHTS HIGH ON THEIR ENGINEERING REQUIREMENT LIST. THEY DID NOT DO SO WITH THE SRX. THIS MUST BE CORRECTED BEFORE SOMEONE IS HURTS OR KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935862December 16, 2016
UNKNOWN OR OTHER
INFORMATION CENTER CADILLAC CUE DOES NOT OPERATE. BROUGHT TO DEALER ON 11/17/2016 AND WAS TOLD 30 DAYS TO SEVERAL MONTHS ON BACK ORDER. TODAY IS 12/16/2016 CALLED DEALER NO ESTIMATED COMPLETION TIME. CALLED CADILLAC SAME ANSWER. THE CADILLAC CUE CONTROLS A/C, HEAT, RADIO AND ALL THE ACCESSORIES. DOES THIS FALL UNDER THE LEMON LAW? I HAVE BREATHING PROBLEMS AND CAN'T SAFELY DRIVE THIS VEHICLE. TEMPERATURES THIS WEEKEND WILL BE -12 DEGREES FAHRENHEIT. PLEASE ADVISE WHAT ACTIONS I CAN TAKE TO RESOLVE THIS ISSUE ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928546November 29, 2016
POWER TRAIN, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE JERKED EXCESSIVELY WHEN APPROACHING A STOP OR WHILE BEING PARKED. THE VEHICLE ALSO JERKED WHEN ACCELERATING. THE VEHICLE WAS TAKEN TO TWO SEPARATE DEALERS, BUT THE FAILURE WAS UNABLE TO BE DIAGNOSED OR REPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928148November 27, 2016
EXTERIOR LIGHTING
EXTREMELY DIM LOW BEAM HEADLIGHTS. TOOK VEHICLE TO DEALER, THEY CONSULTED WITH GM. GM REPORTED THEY RECOMMENDED CHANGING THE LOW BEAMS, BUT IT MIGHT NOT CORRECT THE PROGRAM. HEADLIGHTS WERE REPLACE, DID NOT IMPROVE SITUATION. ATTEMPTED REPAIR AMOUNTED TO $255.00
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882585July 5, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING 20 MPH, THE VEHICLE ACCELERATED AND DECELERATED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V212000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 19,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871604May 31, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING 65 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE AND IT VEERED OFF THE ROAD IN BOTH DIRECTIONS AND CRASHED. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT DID NOT SUSTAIN INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE REAR DRIVER SIDE CONTROL ARM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V571000 (SUSPENSION). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10865347May 17, 2016
VEHICLE SPEED CONTROL, ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING 75 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE CONTROL MODULE FAILED AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE THROTTLE BODY ASSEMBLY WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 28,000. UPDATED 08/05/16*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809469December 10, 2015
ELECTRONIC STABILITY CONTROL (ESC)
STABILITY SYSTEM ENGAGED IS HAPPENING INTERMITTENTLY AND MORE FREQUENTLY EVEN IN SITUATIONS WHERE IT IS CLEARLY UNNEEDED - DRY, STRAIGHT ROAD WITH NO ACCELERATION OR DECELERATION. DEALER COULD NOT DIAGNOSIS EVEN WITH ROAD TEST. GM HOTLINE SENT ME BACK TO THE DEALER. SYSTEM ENGAGES RANDOMLY FOR A FEW SECOND AND THEN RELEASES. CAR JERKS TO ONE SIDE. VERY DISCONCERTING. WIFE WILL NO LONGER DRIVE CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781947October 14, 2015
SERVICE BRAKES, POWER TRAIN
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE TRAVELING AT VARIOUS SPEEDS AND ATTEMPTING TO COME TO A STOP, THE BRAKES WERE APPLIED BUT THE VEHICLE FAILED TO COME TO A COMPLETE STOP. THE CONTACT FELT A SLIGHT JERKING MOTION. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS UNABLE TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781300October 11, 2015
POWER TRAIN
SOMETIMES WHILE ACCELERATING OUR 2014 CADILLAC SRX WILL FEEL TO STUDDER OR SKIP IN ECO MODE OR NOT. SOMETIMES WHILE AT A SLOW SPEED, 10 MPH, THE VEHICLE WILL HARD SHIFT WHILE ACCELERATING OR DECELERATING IN ECO AND NOT. SOMETIMES WHILE SLOWING THROUGH ABOUT 25 MPH THE VEHICLE WILL SURGE FORWARD VERY SLIGHTLY IN ECO AND NOT. AFTER SOME RESEARCH, IT APPEARS THAT 2013 MODELS OF THE SRX HAD SIMILIAR TRANSMISSION ISSUES. REFERENCING RECALL NUMBERS 14V212000 AND 13V097000 WITH DATES OF 04/25/2014 AND 03/15/2013, THESE RECALLS APPEAR TO DUPLICATE THE SAME PROBLEMS THAT WE'RE HAVING IN OUR 2014 SRX, LAG IN ACCELERATION AND TRANSMISSION RELATED ENGINE BRAKING EFFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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