Cadillac SRX Complaints (2011)

447 consumer complaints on file.

#10992398May 31, 2017
SUSPENSION, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT HEARD A THUMPING NOISE COMING FROM THE REAR OF THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO JBA CHEVROLET DEALER WHERE IT WAS DIAGNOSED THAT THE SUSPENSION FAILED AND THE HEAD LAMPS WERE LEAKING. THE SUSPENSION AND HEAD LAMPS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED CASE NUMBER: 8/29942455009. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991560May 24, 2017
EXTERIOR LIGHTING
I OWN A 2011 CADILLAC SRX 66,000 MILES, IT HAS BEEN IN OUR FAMILY SINCE IT WAS PURCHASED NEW AT CAMARGO CADILLAC. I TOOK IT IN TODAY FOR SIMPLE OIL CHANGE AND TIRE ROTATION. I WAS INFORMED BY PHONE THAT MY HEADLIGHT WAS OUT ON THE DRIVER SIDE, NEWS TO ME. THIS CAR HAS A CATASTROPHIC DEFECT IN THE HEADLAMPS AND I AM NOT THE ONLY ONE TO EXPERIENCE IT. THERE ARE NUMEROUSREPORTS OF THIS ISSUE ONLINE, WHERE CONDENSATION BUILDS IN HEADLAMP AND CAUSES FAILURE. AM I NOT SUPPOSE TO DRIVE MY LUXURY VEHICLE IN THE RAIN OR TAKE IT TO THE CAR WASH? I FIRST EXPERIENCED THIS ON MY PASSENGER SIDE LIGHT IN LATE 2015, LIGHT FAILED WHILE DRIVING AND THE WHOLE HEADLAMP HAD TO BE REPLACED. NOW A YEAR LATER WE ARE GOING THROUGH THE SAME ISSUE WITH THE DRIVER SIDE. I ASSUME THIS WILL FALL ON DEAF EARS AS NO ONE WANTS TO DO ANYTHING TO ASSIST WITH THIS ISSUE FROM DEALERS TO GM CUSTOMER SERVICE. 1300.00 FORA NEW HEADLIGHT ASSEMBLY FOR SECOND TIME ON A CAR 6 YEARS OLD, UNHEARD OF ! I HAVE OWNED SEVERAL VEHICLES AT THE AGE OF 46, AND HAVE NEVER HAD TO HAVE 1 LET ALONE 2 HEADLIGHT ASSEMBLY'S REPLACED. GM HAS AN ISSUE AND SHOULD OWN UP TO IT ! .WHAT WAS EVEN MORE AGGRAVATING WAS THE NON-CHALANT ATTITUDE AT THEJEFF WYLER CADILLAC DEALERSHIP AND WITH GMCUSTOMER SERVICE, AS IF THIS WAS NORMAL AND I WAS CRAZY. HONESTLY TAKE A POLE OF GM EMPLOYEES HOW MANY OF THEM /OR THEIR FAMILY MEMBERS HAVE HAD / AND WOULD BE OKAY WITHPAYING FOR 2 HEADLIGHT ASSEMBLY'S REPLACEMENTS ON THEIR 6 YEAR OLD LUXURY VEHICLE ?????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985128May 12, 2017
UNKNOWN OR OTHER
DRAINAGE TUBES IN CARS WITH SUNROOFS ARE CLOGGING AND SHORTING OUT THE LIFT GATE MODULE WHICH COULD CAUSE OTHER ELECTRICAL PROBLEMS OR POSSIBLE A MELTDOWN OR FIRE.. I BOUGHT ONE MODULE AND THE DEALERSHIP BOUGHT THE SECOND ONE THIS WEEK. SINCE THIS OCCURRED WITHIN THE FIRST 30 DAYS I OWNED THE CAR, LUCKILY THE DEALERSHIP COVERED IT. CADILLAC REFUSES TO ADMIT THE DESIGN IS POOR AND WILL NOT HELP CONSUMERS WITH THE COSTS ASSOCIATED WITH REPAIRS (PER THE CONVERSATION I HAD WITH THEM TODAY) IF YOU LOOK ON YOUTUBE OR OTHER SITES FOR CADILLAC OWNERS, YOU WILL SEE HOW MANY SRX'S IT INVOLVES. IT'S WELL OVER $500 TO HAVE THIS REPAIRED DEPENDING UPON THE DEALERSHIP/PRICE OF MODULE/LABOR COSTS. PLEASE CONSIDER A RECALL. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984286May 8, 2017
POWER TRAIN
I HAVE BEEN HAVING ISSUES WITH THE ACCELERATION OF MY SRX, THIS PROBLEM MOSTLY OCCURS WHEN I AM ALMOST AT A COMPLETE STOP THEN I ACCELERATE AND NOTHING, IT ALMOST MAKES ME THINK THE VEHICLE HAS DIED. I CAN ALSO FEEL A MILD CLUNK WHEN LETTING MY FOOT OFF THE ACCELERATOR. I HAVE HAD THE CAR IN THE SHOP AND WAS TOLD I NEEDED TO HAVE THE TCM REPROGRAMMED, SO I AGREED TO THE REPAIR. I CAN HONESTLY SAY THAT REPAIR DID NOTHING TO HELP THE ISSUE. I BOUGHT THE CAR PREOWNED AND DIDNT NOTICE THE ISSUE FOR ABOUT A MONTH OR SO AFTER THE PURCHASE. THE ISSUE SEEMS INTERMITTENT, BUT WHEN IT DOES HAPPEN IT IS SCARY. ESPECIALLY WHEN PULLING OUT INTO TRAFFIC AND THE CAR DOESN'T ACCELERATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983438May 4, 2017
STRUCTURE:BODY, VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THERE WAS EXCESSIVE WATER ENTERING THE CABIN OF THE VEHICLE FROM THE SUN ROOF DRAINAGE LINES. DUE TO THE MOISTURE FROM THE WATER IN THE VEHICLE, THE DEFROSTER BECAME INOPERABLE. THE CONTACT ALSO STATED THAT THE TRUNK RELEASE BUTTON BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT STATED THAT THE SUN ROOF DRAIN LINES WERE CLEANED AND REPLACED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979343April 19, 2017
EXTERIOR LIGHTING
WATER INTRUSION INTO HEADLAMP CAUSED BALLAST AND BULB TO SHORT OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967691March 22, 2017
ENGINE, POWER TRAIN
THIS PROBLEM HAS BEEN HAPPENING SINCE I BOUGHT CAR WITH 9000 MILES ON IT THE DEALER CLAIMS IT IS THE TRANSMISSION LEARNING YOUR DRIVING HABITS, I DO NOT AGREE. WHAT HAPPENS IS AT ANY GIVEN TIME WHEN THE ACCELERATOR IS PUSHED THE ENGINE/TRANSMISSION WILL HESITATE. THIS IS HAPPENING WITH MORE FREQUENCY AND MORE LAG TIME. IT DOES NOT MATTER IF YOU ARE MERGING AT 50 MPH OR TURNING RIGHT ON RED. THE DEALER ALSO CLAIMS THIS IS A COMMON COMPLAINT. AS A ASE CERTIFIED MASTER ADVANCE LEVEL TECHNICIAN WITH 35 YEARS EXPERIENCE I BELIEVE THIS IS A SOFTWARE OR PROGRAMING PROBLEM AND CAN ONLY BE REPAIRED BY GM ,BUT DOUBT THAT WILL HAPPEN TILL PEOPLE DIE. THESE CARS ARE LOSING A LOT OF RESALE VALUE AS THIS PROBLEM CONTINUES TO GROW AND IS MORE WELL KNOWN, THIS I LEARNED FIRST HAND WHEN I TRIED TO TRADE-IN FOR NEW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910336March 8, 2017
SUSPENSION
2011 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO FRONT & REAR WHEEL BEARING FAILURE AND SEEKS REIMBURSEMENT REPAIRS. *SMD THE CONSUMER STATED AT 45,000 MILES THE FRONT WHEEL BEARING WAS REPLACED. TWO MONTHS LATER, THE REAR WHEEL BEARING WAS REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958439March 3, 2017
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO PROJECT ENOUGH DISTANCE LIGHT. A CERTIFIED MECHANIC REPLACED THE BULBS; HOWEVER, THE FAILURE OCCURRED. THE CERTIFIED MECHANIC WAS UNABLE TO REMEDY THE FAILURE. THE CONTACT CALLED THE DEALER WHO INFORMED THE CONTACT THAT THE ENTIRE HEADLIGHT ASSEMBLY, INCLUDING THE HIGH BEAMS, NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946643January 20, 2017
ENGINE
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD A LOUD NOISE AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT DROVE THE VEHICLE TO THE DEALER, BUT IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 129,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945756January 17, 2017
EXTERIOR LIGHTING
RIGHT HEADLIGHT FOGGING AND CONDENSATION WITHIN SEALED BEAM IN FOG, RAIN AND SNOW CONDITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944220January 10, 2017
WHEELS
MY SRX HAS WHINING NOISE IN THE FRONT DRIVERS SIDE FRONT WHEEL WHEN DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10943720January 8, 2017
EXTERIOR LIGHTING
THE PASSENGER SIDE HEADLIGHT HAS A LOT OF CONDENSATION IN IT AND RESTRICTS THE AMOUNT OF LIGHT BEING PUT OUT. THE DRIVER SIDE ALSO HAS MOISTURE BUT NOT AS MUCH AS THE PASSENGER. THE PASSENGER TAIL LIGHT DOES NOT WORK WHEN THE LIGHTS ARE ON. NO ACCIDENTS THAT I AM AWARE OF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938651December 29, 2016
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS ARE USELESS. THEY ONLY LIGHT UP ONE CAR LENGTH. I SEE OTHERS HAVE COMPLAINED ALSO. WE HAVE THE "LUXURY" MODEL WITH THE HALOGEN LIGHTS. I SEE THIS AS A SAFETY FACTOR. THERE WAS NO ACCIDENT, I JUST DON'T FEEL COMFORTABLE DRIVING THIS CAR AT NIGHT DUE THE POOR LIGHTING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937936December 28, 2016
WHEELS, TIRES:TREAD/BELT
TL* THE CONTACT OWNS A 2011 CADILLAC SRX EQUIPPED WITH MICHELIN LATITUDE TOUR TIRES, SIZE: 235/6518 (NA). WHILE THE TIRES WERE BEING ROTATED, THE TECHNICIAN SUGGESTED HAVING THEM INSPECTED BY A QUALIFIED MICHELIN TECHNICIAN. THE VEHICLE WAS TAKEN TO A MICHELIN DEALER WHERE IT WAS DIAGNOSED THAT ALL FOUR TIRES SHOWED SIGNS OF ROTTING AND CRACKING IN THE TREADS. THE TIRES WERE NOT REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 21,814. THE DOT NUMBER WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937386December 25, 2016
STRUCTURE:BODY, ELECTRICAL SYSTEM
ON SEVERAL OCCASIONS, THE HATCHBACK LIFTGATE OPENED BY ITSELF. THEN IT WOULD NOT OPEN AT ALL WHICH DOESN'T ALLOW ANY ACCESS TO THE REAR CARGO AREA WHERE FLAT TIRE REPAIR GEAR IS LOCATED. I THEN DETERMINED THAT THE EXPENSIVE ELECTRICAL LIFTGATE MECHANISM BECAME SUBMERGED IN WATER FROM SUNROOF DRAIN TUBES THAT FAIL TO DRAIN RAIN TO THE GROUND. A FURTHER LOOK REVEALED THAT THE FRONT SEAT AND REAR SEAT FLOOR MATS WERE SATURATED WHERE ELECTRICAL CABLES ARE ROUTED. CAN YOU PROVIDE ME WITH A COPY OF NHTSA REFERENCE # 10078604 OR TSB REFERENCE # PIC-5260-A OR ANY OTHER INFORMATION WHY GENERAL MOTORS HASN'T RECALLED CADILLACS WITH THIS UNSAFE CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935236December 14, 2016
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE HEADLIGHTS DIMMED AND FAILED TO ILLUMINATE. IN ADDITION, THE HEADLIGHT ASSEMBLY RETAINED WATER. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENTIRE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10933780December 7, 2016
ELECTRICAL SYSTEM
THIS IS THE 2ND TIME FOR THIS REPAIR... THE BACK HATCH WON'T LIFT, THE SUNROOF WON'T OPEN, THE BACKUP CAMERA IS FOGGY, AND THE DOOR LOCKS WON'T ENGAGE WHEN THE VEHICLE IS PUT IN GEAR. ONCE AGAIN, THE "MOTOR" THAT RUNS ALL OF THESE THINGS HAS GOTTEN WATER IN IT AND HAS BURNT UP. FIRST TIME REPAIR....$2300. THIS TIME, I DON'T HAVE THE FINAL TOTAL YET, BUT I THINK THEY SAW ME COMING. CONSIDERING THAT MY CAR IS ALWAYS PARKED UNDER COVER, MY OPINION IS THAT THIS IS A FLAW WITH THE WAY THE CAR IS MADE. IF YOU PAY THIS MUCH MONEY FOR A NICE VEHICLE, YOU EXPECT IT TO DELIVER ON ALL FRONTS--NOT LEAK AND FRY WHEN IT RAINS. AGAIN, SAME REPAIR WITHIN 2 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928519November 29, 2016
EXTERIOR LIGHTING
THE HEADLIGHT SEAL IS LEAKING ALLOWING WATER TO ENTER. I'VE REPLACED 1 AND NOW THE OTHER 1 IS LEAKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927701November 23, 2016
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS ARE VERY INADEQUATE FOR NIGHT TIME DRIVING. IT APPEARS THAT THE INTENSITY OF THE LOW BEAMS ARE THE SAME AS WHEN THEY ARE USED FOR DAYTIME DRIVING LIGHTS. THE HIGH BEAMS FUNCTION NORMALLY. I HAVE TRIED TO USE THE LOW BEAMS IN BOTH THE AUTOMATIC AND MANUAL MODE, STILL VERY LOW LIGHT. REPLACED BOTH LOW BEAM BULBS TO NO AVAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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