Cadillac SRX Complaints (2011)

447 consumer complaints on file.

#11098036May 25, 2018
SERVICE BRAKES
ONCE YOU BRAKE IT STAYS APPLIED , BRAKE LIGHT STAYS ON, THE BRAKE PEDAL DOES NOT RAISE ONCE YOU BRAKE BUT IT STAYS APPLIED, THAT WAY CAR DOES NOT GET APPROPRIATE SPEED BUT IT BRAKES ITSELF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097786May 24, 2018
EXTERIOR LIGHTING
HEADLIGHTS ARE SO BAD DRIVE CAN NOT SEE UNLESS HIGH BEAMS ARE ON. ONCOMING DRIVERS CAN NOT SEE THE AUTO AT NIGHT. THIS IS AN ACCIDENT WAITING TO HAPPEN. WAS TOLD BY CADILLAC IT WOULD BE $200 OR MORE TO REPLACE THE LOW BEAM LIGHTS. ALMOST COLLIDED HEAD ON INTO ANOTHER CAR ON THE TACONIC PARKWAY COULD NOT SEE WHERE THE ROAD WAS AT NIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11094104May 16, 2018
EXTERIOR LIGHTING
VISIBILITY AT NIGHT IS VERY DANGEROUS MY LEFT HEADLIGHT HAD CONDENSATION /MOISTURE WATER IN IT AND IT CREATES A DANGEROUS DRIVING CONDITIONS. I HAVE TO REFRAIN FROM DRIVING AT NIGHT BECAUSE THE LIGHT IS SO DIM. I TRIED TO HAVE THE DEALERSHIP REPLACE AND THEY STATED THAT ALTHOUGH THERE HAVE BEEN MANY COMPLAINTS IT HAS NOT BEEN RECALLED THEREFORE THEY WILL NOT REPLACE AT NO COST. THE COST TO REPLACE ONE HEADLIGHT IS $800.00
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084421April 10, 2018
ELECTRICAL SYSTEM
DRIVER'S SIDE HEADLIGHT FAILED. DETERMINED IGNITER FAILURE DUE TO MOISTURE INTRUSION INTO HEADLIGHT ASSEMBLY. REPAIR COST $1900. THIS IS A KNOWN DEFECT BY CADILLAC. THOUGH REPLACEMENT ASSEMBLY WAS GM OEM, THE ILLUMINATION PATTERN ON THE DRIVER'S SIDE IS 24"-36" SHORTER THAN PASSENGER SIDE THAT HAS ORIGINAL ASSEMBLY FROM NOVEMBER, 2010 BUILD DATE. MANUAL AND COMPUTER ADJUSTMENT DID NOT CORRECT THE PROBLEM AND NO PROBLEMS REPORTED WHEN DIAGNOSTICS RUN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083984April 9, 2018
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING AT AN UNKNOWN SPEED, THE HEADLIGHTS FAILED TO ILLUMINATE. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE OR DURING THE FAILURE. THE DEALER WAS NOT CONTACTED ABOUT THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083476April 5, 2018
SERVICE BRAKES
"TAKATA RECALL" I WAS GOING HOME WHEN OVER A BUMP IN ROAD AND WENT TO STOP AND BRAKES WENT ALMOST TO FLOOR BOARD BEFORE I COULD GET THE CAR TO STOP. I ALMOST HIT ANOTHER CAR. THIS IS THE 2ND TIME THIS HAS HAPPENED. BOTH TIMES I HAD GONE OVER A BUMP IN THE ROAD. THE BRAKES FELT LIKE THEY WERE NOT GOING TO WORK AT ALL AND WENT TO THE FLOOR BOARD BEFORE I COULD GET THE CAR TO STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081195March 26, 2018
EXTERIOR LIGHTING
HEADLITES DON'T LIGHT UP ROAD AT NIGHT NEED TO USE HIGH BEAMS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080246March 19, 2018
EXTERIOR LIGHTING
MOISTURE CONTINUES TO ENTER THE HEADLIGHTS CAUSING THE BULB TO SHORT OUT AND CREATING DANGEROUS DRIVING CONDIDTIONS. DEALERS WANT $1000 TO REPLACE THE HEADLAMP ASSEMBLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079921March 17, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MOSTURE/CONDENSATION IN PASSENGER HEADLAMP ASSEMBLY, CAUSED REDUCED ILLUMINATION AND FAILURE OF THE LAMP AND SUPPORTING ELECTRICAL ASSEMBLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079645March 15, 2018
ELECTRONIC STABILITY CONTROL (ESC)
SUN ROOF DRAIN HOSE IS NOT PROBABLY SET UP. WHICH CASED LIFT GET MODULES TO SHORT OUT SO I CAN ALONG OR USE THE LIFT GATE AND WATER TO RUN IN TO THE VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076826March 8, 2018
EXTERIOR LIGHTING
I PURCHASED MY 2011 CADILLAC SRX ON FEB. 3, 2018 AND SINCE HAVE HAD TO REPLACED THE ENTIRE HEADLAMPS ASSEMBLY 3 YES 3 TIMES WITHIN ONE MONTH OF HAVING THIS CAR. ALSO HAD TO REPLACE BACK DRIVERS SIDE HUB BECAUSE THE STABILITY LIGHT CAME ON AFTER HAVING IT ONLY 2 WEEKS. CAN NOT SEEING DRIVING AT NIGHT AND GM NEEDS TO DO A RECALL ON THESE LIGHTS BEFORE SOMEONE GETS KILLED BECAUSE OF IT!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074309February 22, 2018
POWER TRAIN
THE SERVICE REAR AXLE COMES UP ON THE DISPLAY AFTER DRIVING 5-6 MILES. I TOOK IT INTO THE DEALER TO LOOK AT AND THEY SAID THERE WERE LEAKS OF THE AXLE FLUID AND A PUMP IN THE REAR AXLE NEEDED TO BE REPLACED. TOTAL BILL IS $2100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066816February 3, 2018
EXTERIOR LIGHTING
HEADLIGHT ON LOW BEAMS ARE ALMOST WORTHLESS. BOTH HEADLIGHTS HAVE FILLED WITH MOISTURE OVER THE LAST YEAR COMPOUNDING THE PROBLEM. THIS IS A "PREMIUM" AUTOMOBILE THEN THEY SHOULD TREAT THEM AS SUCH AND REPAIR THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064778January 25, 2018
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
THIS WINTER IT WAS FREEZING, MY 2011 SRX CADILLAC DISPLAYED A "REDUCED ENGINE POWER" MESSAGE, AND I COULDN'T GO OVER ABOUT 5 MILES PER HOUR. I HAD TO PULL OVER AND STOP THE CAR. AFTER A SHORT TIME, I RESTARTED THE ENGINE AND HAD POWER BACK. I TOOK THE CAR TO THE CADILLAC DEALERSHIP WITH THE CHECK ENGINE LIGHT ON. THEY SAID IT WAS MY THROTTLE BODY SENSOR. THE COST CAME TO $603. I WAS THE SECOND CAR OUT OF FOUR WITHIN A ONE WEEK TIME FRAME THAT HAD TO GET THIS PROBLEM FIXED. CADILLAC DID A RECALL FOR THIS SAME PROBLEM ON ITS OTHER VEHICLES BUT NOT THE SRX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063926January 20, 2018
EXTERIOR LIGHTING
LOW BEAMS HAVE BEEN NOTICEABLY DIMMER OVER TIME. HIGH BEAMS A BRIGHT. LOW BEAMS SEEM DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063467January 18, 2018
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 65 MPH, BOTH FRONT HEADLIGHTS WERE DIMLY LIT, WHICH MADE IT DIFFICULT TO SEE THE ROAD AND TRAFFIC AHEAD. THE VEHICLE WAS TAKEN TO CHEVROLET OF TURNERSVILLE (3400 NJ-42, TURNERSVILLE, NJ 08012, (856) 516-6100) WHERE IT WAS DIAGNOSED THAT THE PARTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061026January 7, 2018
EXTERIOR LIGHTING
MY 2011 SRX NEEDS TO HAVE THE FRONT PASSENGER HEADLIGHTS REPLACED DUE TO WATER IN IT COMPLETELY OUT AND NOW THE DRIVER SIDE AS WELL IS HAVING CONDENSATION AND WATER LEAKING. SO I NOW HAVE TO HAVE TWO HEADLIGHTS REPLACED. HEADLIGHT OUTAGE WAS NOTICED DRIVING HOME ON HIGHWAY AND NOTICED CAR IS NOT LIGHTING UP THE HIGHWAY PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056384December 26, 2017
EXTERIOR LIGHTING
HEADLAMPS HAVE BECOME SO DIM THEY ARE VERY DANGEROUS AND THE ONLY WAY TO DRIVE AT NIGHT IS WITH HIGH BEAMS WHICH IS ALSO NOT SAFE FOR OTHER MOTORIST. I DO NOT SEE ANY MOISTURE IN EITHER HEADLAMP AS OTHERS HAVE STATED. IN READING THE OTHER NUMEROUS COMPLAINTS THIS IS A SITUATION THAT NEEDS TO BE ADDRESSED AND REPAIRED BY THE MANUFACTURER FOR A FAULTY AND DANGEROUS PRODUCT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055567December 19, 2017
EXTERIOR LIGHTING
THE HEADLIGHTS ON THIS VEHICLE PROVIDES NO ILLUMINATION WHEN SET ON DIM. WE HAVE TO DRIVE WITH OUR BRIGHTS ALL THE TIME. ABSOLUTELY CAN NOT SEE WHEN USING THE DIM SETTING. IT IS FRIGHTENING.. IT DOES NOT MATTER IF VEHICLE IS MOVING OR SITTING STILL...USING THE DIM HEADLIGHTS PROVIDE THE SAME ILLUMINATION AS NOT USING ANY LIGHTS AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055368December 18, 2017
VEHICLE SPEED CONTROL
ON HIGHWAY GOING 75MPH SUDDENLY REDUCED POWER MODE & SERVICE STABILLITRAK MESSAGES. CAR IMMEDIATELY DOWNSHIFTED TO 45MPH WHICH COULD'VE CAUSED A MAJOR ACCIDENT. TSB 14582A ' THROTTLE BODY ' REDUCED POWER MODE WHICH STATES 'THIS SPECIAL COVERAGE COVERS THE CONDITION DESCRIBED ABOVE FOR A PERIOD OF 10 YEARS OR 120,000 MILES (193,000 KM), WHICHEVER OCCURS FIRST, FROM THE DATE THE VEHICLE WAS ORIGINALLY PLACED IN SERVICE, REGARDLESS OF OWNERSHIP' EXISTS, YET MY DEALER WILL NOT HONOR THE EXTENSION ON THE WARRANTY BECAUSE MY VIN IS NOT PART OF THE TSB.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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