Cadillac SRX Complaints (2011)

447 consumer complaints on file.

#11218125June 5, 2019
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE USING THE REMOTE KEY FOB, THE HATCH FAILED TO OPERATE. THE HATCH HAD TO BE OPENED MANUALLY AND WOULD CLOSE INDEPENDENTLY. ON ONE OCCASION, THE HATCH CLOSED ON THE CONTACT'S HEAD, BUT THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE LIFTGATE PUMP NEEDED TO BE REPLACED AND THE HYDRAULIC ARMS WERE LEAKING ON THE DRIVER'S SIDE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED AN UNKNOWN CADILLAC DEALER AND NOTIFIED THEM OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208927May 21, 2019
EXTERIOR LIGHTING
HEADLIGHT FAILURE - REPLACED ONE SIDE FOR 1400.00 NOW HAVE TO REPLACE OTHER SIDE CONTACTED CADILAC AND WAS TOLD IT WAS NOT COVERED. I OWN A 2010 SRX BOUGHT IN FLORIDA AND IT IS COVERED. THIS IS A SAFETY ISSUE THAT GM SHOULD BE ACCOUNTABLE BEFORE INNOCENT LIVES ARS LOST DUE TO FAILURE OF HEADLAMPS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207913May 15, 2019
EXTERIOR LIGHTING
HEADLIGHTS ON 2011 CADILLAC SRX ARE CONSTANTLY FILLING UP WITH CONDENSATION. THIS CAUSES UNEVEN HEADLIGHTS AND REDUCES VISIBILITY PUT DRIVER AND PASSENGER AT RISK OF UNDUE INJURY INCLUDING DEATH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206768May 10, 2019
UNKNOWN OR OTHER
HEAD LIGHTS GET MOISTER IN HOUSING AND FILL BALAST UP WITH WATER SORTS OUT HEAD LIGHT SAFTY HAZARD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203598April 24, 2019
AIR BAGS
ON 03-01-2019 I WAS TRAVELING SOUTH ON DIXIELAND ROAD IN ROGERS, ARKANSAS. AS I APPROACHED THE INTERSECTION OF PERSIMMON ST. I SAW THAT I WAS ABOUT TO RUN A RED LIGHT. I HIT THE BRAKES HARD AND SWERVED LEFT TO TRY AND AVOID HITTING AN SUV. I WAS UNABLE TO AVOID THE VEHICLE AND THE FRONT AND RIGHT SIDE OF THE 2011 CADILLAC SRX I WAS DRIVING HIT THE SUV. I WAS THROWN INTO THE PASSENGER FLOORBOARD AND NONE OF THE TAKATA INFLATOR EQUIPPED AIR BAGS DEPLOYED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11202859April 22, 2019
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT WATER LEAKED INTO THE SUN ROOF. AN UNKNOWN DEALER PERFORMED A DIAGNOSTIC TEST, BUT WAS UNABLE TO DIAGNOSE OR REPAIR THE SUN ROOF SEAL TUBES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194932April 9, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE THE VEHICLE WAS ENGAGED IN PARK, IT ROLLED BACKWARDS ON ITS OWN AND STRUCK ANOTHER VEHICLE. THE CONTACT WAS SEATED IN THE FRONT PASSENGER SEAT AT THE TIME OF THE FAILURE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THE CONTACT SUSTAINED INJURIES TO THE SHOULDER THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO DOUG RICHERT CADILLAC (1900 SW TOPEKA BLVD, TOPEKA, KS 66612, (785) 233-1361) FOR REPAIRS. THE CONTACT WAS NOT PROVIDED ANY SPECIFICS REGARDING THE DIAGNOSTIC OR REPAIRS. THE CONTACT WAS NOT SURE IF THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11195242April 9, 2019
EXTERIOR LIGHTING
HID HEADLIGHTS KEEP FILLING WITH CONDENSATION AND BURNING OUT. DEALER WANTS OVER $1800 TO FIX...FOR HEADLIGHTS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194734April 8, 2019
EXTERIOR LIGHTING
DRIVERS SIDE HEADLIGHT CONTAINS MOISTURE WHICH SHORTS OUT THE BALLAST AND IGNITOR AND BLOWS THE HID HEADLIGHT. THERE IS NOT A PROPER SEAL ON HEADLIGHT AND CADILLAC KNOWS THIS.THEY HAVE BEEN RECALLED IN FLORIDA, CALIFORNIA! IN WISCONSIN THE SAME ISSUE WITH MOISTURE. I HAVE REPLACED BOTH SIDES 7 TIMES. THE CAR DEALER REFUSED TO FIX. THE CADILLAC DEALER ALSO WILL NOT ACKNOWLEDGE THE PROBLEM EITHER. AT ANY MOMENT THEY JUST STOP WORKING WHEN DRIVING ON HIGHWAY AT NIGHT. THIS CAN CAUSE AN ACCIDENT BECAUSE ONCOMING TRAFFIC CAN'T SEE YOU. A SAFETY ISSUE. LET ALONE RAIN, FOG AND SNOW DRIVING ARE ISSUES IF THEY JUST CAN GO OUT BECAUSE THEY ARE FAULTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194103April 5, 2019
EXTERIOR LIGHTING
BOUGHT THE 2011 SRX IN 2018. IMMEDIATELY HAD TO HAVE THE ENTIRE PASSENGER SIDE HEADLIGHT ASSEMBLY REPLACED BECAUSE OF MOISTURE INTRUSION. NOW 6 MONTHS LATER THE SAME PROBLEM HAS APPEARED IN THE DRIVERS SIDE HEADLIGHT. VISIBILITY AT NIGHT IS BADLY COMPROMISED. REPAIR IS VERY COSTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192907April 1, 2019
UNKNOWN OR OTHER
THE HATCH BACK DOOR WILL OPEN WHEN YOU EXIT OR ENTER THE VECHILE ON ITS ON, SITTING STILL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192908April 1, 2019
AIR BAGS, UNKNOWN OR OTHER
I WAS INVOLVED IN AN ACCIDENT, I RAN INTO A VEHICLE THE DAMAGE WAS TO THE FRONT OF THE CAR . THE AIRBAGS DIDNT DEPLOY OR THE SENSORS OF THE FRONT OF MY CAR DID NOT GO OFF EITHER.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11192005March 27, 2019
EXTERIOR LIGHTING
TAKATA RECALL THE HIGH AND LOW BEAM HEADLIGHTS ARE SO DIM AT NIGHT DRIVING. IT'S VERY DANGEROUS BECAUSE YOU CAN HARDLY TO HALF CAR LENGTH IN FROM OF YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191400March 25, 2019
EXTERIOR LIGHTING
LOW BEAM DOES NOT PRODUCE ENOUGH LIGHT TO SAFELY DRIVE AT NIGHT. HIGH BEAMS ARE FINE. HAVE REPLACED BULB BUT DOES NOT WORK. VERY DANGEROUS DRIVING AT NIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190341March 20, 2019
EXTERIOR LIGHTING
HEADLIGHTS WILL TURN OFF SPORADICALLY WHILE DRIVING. IF MANUALLY TURNING LIGHTS OFF THEN BACK ON, HEADLIGHT WILL WORK AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11187478March 18, 2019
ENGINE
I HAVE HAD AN ISSUE WITH THE TIMING CHAIN TWICE ON THIS VEHICLE. THE FIRST INSTANCE WAS IN SEPT. 2017 WHEN THE VEHICLE HAD 84K MILES. GM ASSISTED WITH THE COST OF THE REPAIR. LESS THAN 20K MILES LATER AND A YEAR LATER, THE SAME PROBLEM HAS OCCURRED. THE DEALERSHIP LET ME KNOW THIS WAS A 'KNOWN FACTORY ISSUE'. GM IS NOT ACCEPTING RESPONSIBILITY. THIS IS ABSURD THE GM AID NOT RECOGNIZING THIS AS AN ISSUE AND ISSUING A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184942March 7, 2019
EXTERIOR LIGHTING
MY HEADLIGHTS ARE DIM AND HAVE MOISTURE IN THEM. THE VEHICLE IS UNSAFE TO DRIVE AT NIGHT I CANNOT SEE AT ALL USING MY VEHICLE WHEN IT'S DARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184327March 5, 2019
EXTERIOR LIGHTING
MOISTURE IN HEADLIGHT ASSEMBLIES DUE TO SEAL FAILURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183073February 28, 2019
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS ARE TO DIM FOR NIGHT DRIVING. I DON'T FEEL SAFE DRIVING AT NIGHT, IT'S DIFFICULT TO SEE THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182844February 27, 2019
EXTERIOR LIGHTING
THE LOW BEAM LIGHT VISIBILITY HAS PROGRESSIVELY DETERIORATED TO THE POINT WHERE PASSENGERS HAVE COMMENTED THAT I'D FORGOTTEN TO TURN ON MY HEADLIGHTS. THERE IS MOISTURE IN THE LIGHT HOUSING. WE'VE TRIED TO REPLACE THE BULBS WITH LED BULBS BUT VISIBILITY DIDN'T IMPROVE. WE'VE OBSERVED MOISTURE ACCUMULATING OVER SEVERAL YEARS BUT WERE NOT AWARE IT WOULD EFFECT VISIBILITY. I'M ENTERING AN EXACT DATE ONLY BECAUSE IT'S REQUIRED TO PROGRESS BUT I DO NOT HAVE AN EXACT DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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