Cadillac SRX Complaints (2014)

390 consumer complaints on file.

#11325856May 25, 2020
EXTERIOR LIGHTING
LIKE SO MANY OTHERS MY EXTERIOR HEADLIGHTS ARE SO DIM I FEEL IT A DANGER TO DRIVE AR NIGHT OR JUST DARK PLACES. I AM REPORTING THIS TO MY STATE AND IF THE MANUFACTURER DOES NOT PAY TO FIX THIS PROBLEM I AM WITH THE GROUP WHO WANTS A CLASS ACTION SUIT. I WARN EVERY ONE I KNOW NOT TO PURCHASE A CADILLAC BECAUSE THEY DON'T STAND BEHIND THEIR PRODUCT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323677May 7, 2020
EXTERIOR LIGHTING
BOTH HID HEADLAMPS ARE TOO DIM TO SAFELY DRIVE THE VEHICLE AT NIGHT. REPLACED AND WAS NO IMPROVEMENT. CADILLAC WILL NOT REIMBURSE FOR ENTIRE COST. $800 DOES NOT COVER HID LAMP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322843April 30, 2020
SEATS
MY DRIVERS SIDE SEAT BACK HAS A BURN WHOLE CAUSED BY SEAT HEATER WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321953April 22, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT WHEN THE VEHICLE WAS PURCHASED, THE CONTACT BECAME AWARE OF A FRACTURE TO THE ELECTRONIC CONTROL PANEL. RAMEY PRINCETON CHEVROLET (135 FAIRMONT DR, PRINCETON, WV 24740, (304) 425-2134) WAS CONTACTED BY PHONE AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE FRACTURE WAS NORMAL WEAR AND TEAR. THE CONTACT WAS REFERRED TO THE MANUFACTURER FOR ASSISTANCE. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE MANUFACTURER OFFERED TO PROVIDE A MINIMAL FINANCIAL ASSISTANCE TO REPAIR THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE APPROXIMATE FAILURE MILEAGE WAS 51,248.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321833April 21, 2020
EXTERIOR LIGHTING
LIGHT RECALL DOESN'T COVER ENTIRE ORIGINAL LIGHT AND I NEED TO GET IT REPLACED (OUT OF POCKET EXPENSE TO BE $1204.64). . THE CAR DID NOT HAVE OVER 100,000 MILES ON IT WHEN IT SHOWED ISSUES. HISTORY REPLACEMENTS PROVE THE WHOLE LIGHT MUST BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317188March 10, 2020
EXTERIOR LIGHTING
HEADLIGHT SO DIM COULD NOT DRIVE AT NIGHT. HAVE TRIED REPLACING BULBS BUT NOT REALLY HELPING. I FEEL THIS IS A DEFECT IN THE HEADLIGHT AND CADILLAC SHOULD PUT OUT A RECALL. DOING RESEARCH I HAVE FOUND MANY MANY COMPLAINS ABOUT THE SAME THING AND EVEN A CLASS ACTION SUIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316678March 6, 2020
UNKNOWN OR OTHER
MY HEADLIGHTS DO NOT PROVIDE ENOUGH LIGHT TO BE SAFE. I CANNOT SEE WHEN THEY ARE ON THE LOW BEAM, AND OTHERS FLASH THEIR LIGHTS AT ME AS IF TO SAY THEY CAN'T SEE ME EITHER. I CAN SEE WELL WHEN THE HIGH BEAMS ARE ON, THEN ONCOMING TRAFFIC FLASHES THEY ARE TOO BRIGHT AND BLINDING THEM. I HAVE SEEN NUMEROUS REPORTS OF THIS ISSUE FOR THIS VEHICLE ON THE INTERNET. I REPORTED IT TO THE CADILLAC DEALER, AND THEY DIDN'T EVEN RETURN MY CALL AS THEY SAID THEY WOULD. DON'T IGNORE THE PROBLEM. SOMEONE COULD GET KILLED. THIS IS NOT AN ISOLATED INCIDENT. I CANNOT PROVIDE ANY DATE BECAUSE IT IS ALWAYS LIKE THIS. I LIVE IN A RURAL AREA, AND NEED GOOD HEADLIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316503March 6, 2020
EXTERIOR LIGHTING
THE SRX HEADLAMPS ARE SO DIM WHEN DRIVING AT NIGHT THAT IT IS DANGEROUS. WHEN DRIVING IT DOES NOT EMIT ENOUGH LIGHT TO SEE THE ROAD AND WHEN CARS ARE COMING TOWARDS YOU BECAUSE THERE ARE NO LIGHTS EMITTING G FROM MY VEHICLE OR BLINDS YOU FROM SEEING THE ROAD. THIS IS A KNOWN PROBLEM AND GM REFUSES TO ACCEPT OWNERSHIP. THEY FINALLY SENT LETTERS TO OWNERS ON FLORIDA THAT THE KNOW THE HAVE AN ISSUE BUT NOW WANTS THE CONSUMER TO PAY OUT OF POCKET AND SUBMIT A CLAIM. THIS IS UNFAIR AND DANGEROUS MANY PEOPLE DO NOT HAVE AN EXTRA 1600 DOLLARS LAYING AROUND. GM SHOULD BE MADE TO ISSUE A RECALL AND PAY FOR THEIR POOR PART ISSUES WITH THEIR PRODUCT NOT THE OTHER WAY AROUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316010March 4, 2020
EXTERIOR LIGHTING
THE HEADLIGHTS IN MY 2014 CADILLAC SRX ARE SO DIM IT HAS BECOME VERY DANGEROUS TO DRIVE AT NIGHT. I AM NOT ABLE TO SEE SOMETHING OR SOMEONE ON THE SIDE OF THE CAR NOR 2 MAYBE 3 FEET PASS THE FRONT BUMPER OF THE CAR AT NIGHT ON THE HIGHWAY OR STREETS. I'M DRIVING TRULY ON SOMEONE ELSE'S CAR LIGHTS AGAINST THE ROAD. CADILLAC HAVE PROVIDED A LETTER TO CUSTOMERS TO SUBMIT A CLAIM TO REPLACE THE HEADLIGHTS STATING A SMALL NUMBER OF SRX MODELS...YEA RIGHT DANGEROUS IS DANGEROUS... CAN REPLACE LIGHTS DUE TO MOISTURE..ETC..ETC.. HOWEVER, THEY ARE ONLY PROVIDING A CAP ($800 PER HEADLIGHT) OF WHAT THEY WOULD PAY. AFTER TAKING IT TO A CADILLAC DEALER THEY ARE CHARGING CUSTOMERS WAY OVER THE CAP AND WE HAVE TO PAY FOR SOMETHING THAT SHOULD HAVE BEEN RECALL STATUS IN THE FIRST PLACE. MY CAR IS A 2014 WITH ABOUT 59500 MILES NOW AT THE TIME OF THIS COMPLAINT. AFTER TAKING IT TO THE DEALER TODAY 3 MAR 2020, I WAS TOLD THAT THE SAME MODEL HEADLIGHT WOULD BE INSTALL BACK INTO MY VEHICLE MEANING IN ABOUT 2 YEARS OR LESS I WOULD BE PLACE WITH THE SAME PROBLEM AND HAVE TO PAY OUT OF POCKET AGAIN. I AM NOT SURE WHAT VEHICLES YOU ALL ARE TESTING AND SAW THAT THESE SRXS HEADLIGHT ARE MEETING HEADLIGHT SAFETY STANDARD. I RECOMMEND YOU REEVALUATE THIS SITUATION AND CHARGE GM CADILLAC TO PUT A RECALL ON ALL THE VEHICLES THEY STATED WOULD HAVE AN ISSUE WITH OUR HEADLIGHTS. P.S. THE MORE I DRIVE MY CAR AT NIGHT THE WORST THE HEADLIGHTS HAVE BECOME. THIS IS THE FIRST I HAVE SUBMITTED A COMPLAINT OF A VEHICLE BEFORE BUT THIS IS NOT GOOD. THANK YOU IN ADVANCE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311981February 27, 2020
EXTERIOR LIGHTING
THE DIM HEADLIGHTS ON THE CAR ARE AWFUL YOU CAN HARDLY SEE ANYTHING AT NIGHT, YOU CAN FORGET ABOUT DRIVING AT NIGHT WHEN IT IS RAINING YOU CANNOT SEE ANYTHING AT ALL. WHEN YOU DIM YOUR HEADLIGHTS IT IS LIKE YOU TURNED OFF THE LIGHTS. WHAT IS REALLY BAD IS WHEN YOU HAVE PAID ALOT FOR THIS CAR AND YOU DON'T EVEN FEEL SAFE DRIVING THIS CAR AT ALL. MY HUSBAND AND I HAVE TOLD OUR CHILDREN IF SOMETHING EVER HAPPENS TO US IN THIS CAR AT NIGHT FOR THEM TO BE SURE TO SUE CADILLAC BECAUSE THEY WILL BE RESPONSIBLE FOR WHAT EVER HAPPENS TO US. THANK YOU!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309486February 16, 2020
EXTERIOR LIGHTING
MOISTURE GETS IN LIGHTS CAUSING LIGHT TO NOT WORK PROPERLY. LIGHT DIMNESS CAUSING LOW VISIBILITY AND CAUSE ME TO WRECK MY CAR.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11309428February 15, 2020
EXTERIOR LIGHTING
BOTH HEADLIGHTS ARE VERY DIMINISHING MAKING IT HARD TO SEE AT NIGHT TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308664February 12, 2020
EXTERIOR LIGHTING
CONDENSATION AND WATER WERE LEAKING INTO THE HEADLAMP ASSEMBLY. I BROUGHT MY VEHICLE TO A CADILLAC SERVICE CENTER FOR EVALUATION. THEY RETURNED THE VEHICLE WITH A QUOTE FOR $2500 TO REPLACE THE HEADLAMP ENCLOSURES. HOWEVER, IF I CANNOT AFFORD REPAIRS AND I CHOOSE TO FORGO REPLACEMENT, THE HEADLIGHTS WILL EVENTUALLY SHORT OUT. THIS ISSUE IS MORE THAN A COSMETIC ISSUE. THE SEALS ON THE HEADLAMP ENCLOSURE ARE DEFECTIVE AND ALLOW WATER TO ENTER THE HEADLIGHTS. THE CONDENSATION DIMS THE HEADLIGHT QUALITY AT NIGHT, MAKING NIGHT-DRIVING VERY DANGEROUS. CADILLAC SAID THE $2500 WOULD ONLY COVER REPLACEMENT WITH THE SAME DEFECTIVE PART, SO I MAY NEED TO HAVE MY CAR REPAIRED AGAIN IN THE FUTURE. THE HEADLIGHTS SHOULD HAVE BEEN RECALLED LONG AGO. NIGHTTIME DRIVING IS HAZARDOUS WITHOUT FULLY FUNCTIONAL HEADLIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308415February 11, 2020
EXTERIOR LIGHTING
THE LOW BEAMS ARE HORRIBLE. AT AROUND 60,000 MILES THE LOW BEAMS STARTED TO FADE DOWN. CAN'T SEE AT NIGHT UNLESS MY HIGH BEAMS ARE ON. DEALERSHIP WANTS 1800$ TO FIX. I TRIED REPLACING BULBS LOOKED LIKE IT WOULD WORK AT LEAST TEMPORARILY UNTIL THEY BOTH BLEW OUT COMPLETELY WITHIN 10 MIN OF DRIVING. CADILLAC SHOULD FIX THIS IMMEDIATELY THIS IS A DANGER TO EVERYONE ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307758February 7, 2020
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT DUSK OR DAWN, THE LOW BEAM HEADLAMP WAS INADEQUATE FOR SAFE VEHICLE OPERATION. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER HUBBARD'S CADILLAC/GMC (901 W. BROADWAY ST. MONTICELLO IN) WHERE IT WAS DIAGNOSED THAT THE HEADLAMP ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306349January 31, 2020
EXTERIOR LIGHTING
MY HEADLIGHTS ARE EXTREMELY DIM. I WENT AND HAD NEW LIGHTS PUT IN WITH LITTLE TO NO IMPROVEMENT. AFTER DOING MY RESEARCH, I NOTICED THAT THIS IS A KNOWN ISSUE FOR CADILLAC SRX 2010-2015. I BROUGHT MY CAR INTO CADILLAC AND THEY SAID IT WAS $2,100 TO FIX IT. IT'S ALMOST AS IF THERE ARE NO LIGHTS ON WITH MY NEW HEADLIGHTS IN THERE. CADILLAC SHOULD BE REPLACING THE ASSEMBLY AS THIS IS A KNOWN ISSUE AND A HUGE SAFETY CONCERN. ONCOMING TRAFFIC IS BLINDING AND I CANNOT SEE THE LINES. MY ONLY OPTION IS TO TURN ON MY BRIGHTS WHICH IS UNSAFE FOR THE ONCOMING TRAFFIC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302977January 30, 2020
EXTERIOR LIGHTING
WHEN THE LIGHTS ARE ON DIM, YOU CANNOT SEE THE ROAD AT ALL. IT'S LIKE YOU ARE NOT DRIVING WITH ANY LIGHTS ON AT ALL. AFTER ONLY HAVING MY CAR 5 DAYS, I HAVE RUN OFF THE ROAD TWICE, HAD TWO PEOPLE PULL OUT IN FRONT OF ME BECAUSE THEY DID NOT SEE ME WITH LIGHTS ON DIM, AND ALMOST BEEN HIT ONCE. THIS IS A SERIOUS SAFETY ISSUES THAT MANY OWNERS ARE FACING. MY CHOICES TO DRIVE MY CAR AT TIME IS TO ONLY USE THE HIGH BEAMS WHICH BLINDS OTHER DRIVERS, RISK NOT BEING ABLE TO SEE, OR HAVE AFTERMARKET HEADLAMPS INSTALLED. CHANGING THE LIGHT BULB DID NOT WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302282January 27, 2020
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THE FRONT PASSENGER SIDE HEADLAMP WAS CORRODED. THE VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC TO HAVE THE HEADLAMP BULB REPLACED. THE FAILURE RECURRED. THE CONTACT CALLED LOCAL DEALER CADILLAC OF SOUTH CHARLOTTE LOCATED AT 10725 PINEVILLE RD, PINEVILLE, NC 28134 AND WERE MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 69,000. *BF*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301440January 23, 2020
EXTERIOR LIGHTING
HEADLIGHTS ARE SO DIM AT NIGHT ON LOW BEAM YOU CANNOT SEE TO DRIVE AND FROM WHAT I HAVE READ THERE ARE MANY MANY OWNERS WITH THE SAME PROBLEM AND IT IS NOT BEING ADDRESSED BY GENERAL MOTORS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301101January 22, 2020
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS HAVE BECOME SO DIM, THAT DRIVING AT NIGHT HAS BECOME A DANGEROUS TASK. HEADLIGHTS ARE SO DIM THAT IF FEELS AS IF ONLY PARKING LIGHTS ARE ON, CAUSING ME TO DRIVE WITH HIGH BEAMS ON ALL THE TIME. HEADLIGHT LENS DOES NOT APPEAR TO BE YELLOWED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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