Cadillac Escalade Complaints

1,865 consumer complaints on file.

#11634988January 8, 2025
UNKNOWN OR OTHER
My starter caught on fire trying to start my car
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11634474January 6, 2025
SEATS
Vehicle sold with inoperable passenger seat on November 22, 2024. Seat stays in recline position. Issue is unresolved with the dealership to date.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632273December 24, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
While driving down the road under any condition the brakes start to apply themselves ultimately leading the vehicle to not being able to pull itself. The more throttle you give it the more the brakes apply. I believe this is the same as the 2002-2004 chevy hydro boost recall. Also around the same time the resistor for the blower motor caught fire while driving down the road.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11631346December 18, 2024
POWER TRAIN, VEHICLE SPEED CONTROL, ENGINE
The contact owns a 2017 Cadillac Escalade. The contact stated while driving at an undisclosed speed, there was an abnormally loud clunking sound coming from the vehicle and the vehicle then decelerated to 30 MPH. The check engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was replaced, but the failure recurred. The vehicle was taken back to the local dealer, who recommended replacing the valve body. The part was on backorder, and the vehicle was not repaired. The manufacturer was contacted and opened a case. The approximate failure mileage was 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631413December 18, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Driving on a clear sunny day with the cruise control set at 65 mph. With no cars either in front of me or either side my Escalade suddenly did a total panic stop almost causing a crash. While this was happening there was no throttle response and I was unable to gain control of the car My Escalade is in perfect condition, kept immaculately and has only 17,000 miles on it. Taking it to the dealer resulted in no issues found. If I was on an interstate with a tractor Trailer behind me this could have a caused a major accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631090December 16, 2024
POWER TRAIN
Radical shifting shuttring unknown what gear to select into
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628238December 2, 2024
ENGINE
As i was driving on the highway in the left lane at approximately 85mph, without any warning lights from the vehicle, the car completely shut off. I had to cross over three lanes of traffic on a busy highway with the car completely stalled out to get to the breakdown lane. The vehicle was towed to my local Cadillac dealership where I was later informed that the engine had completely seized. The service department at the dealership indicated that this is a known issue with the engine in the model year 21-24 Escalades. He indicated that there are faulty bearings that send metal particles through the engine causing it to seize.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626970November 23, 2024
UNKNOWN OR OTHER
Oil pump car shuts off while idling
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625671November 16, 2024
SERVICE BRAKES
The problem is in the anti-lock braking system. When the vehicle slows to under 15 mph. and you apply the brakes the brake pedal" kick back" occurs with loss of braking . Making the vehicle a hazard to drive. Now with repeated depression of the brake pedal the vehicle does stop. But, if you are approaching a stopped car or some other stationary object a collision could occur. Thankfully this has not happened to me or my wife, as we are aware of this condition and prepare for it while stopping the car. The reason why this happens is because GM no longer produces the part that would alleviate this condition. The part is known as a Brake Pressure Warning Switch, part # 88983914. It is part of the ABS system. I have spent countless hours on the internet trying to obtain this part, but to no avail. When you look up the part web sights will show you a picture of the part, but when you click on it you always get the same message, "part not available." I believe that this is a safety issue that GM could alleviate by producing it again. Last week I had my Escalade in for an oil change at Anschuetz Chevrolet, (where I bought this vehicle), while there I spoke with the service manager who told me "this is not an isolated problem." We can't get some parts for vehicles that are only 10 years old. This is terrible that a corporation manufactures a product then does not continue to make replacement parts for that product making it obsolete. Or in my case causing an issue with SAFETY! Please, would you look into this growing problem to help make my vehicle whole and safe. In essence what GM is doing is telling all of us: "Well if you can't get the part you want to fix your car simply buy a new one. I await your answer, please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624591November 11, 2024
WHEELS
The tires that were delivered on my new auto were deflective and dangerous as reported by the dealer on 10/1/24. The tires were wearing abnormally. One of the tires was worn so badly that I was warned that it could have blown at any moment. The tires had less than 16,000 miles. The car was maintained at the dealer every 5,000 miles. I was not notified about the defect until a worker at my home noticed the severe wearing of the edge of the right rear tire. (photo attached). As a result of the warning from the dealership I had to replace all 4 tires as I was warned that all of the tires will end up with abnormal wear within a 5,000 mile period. The problem was inspected and confirmed by the dealer. There were no warning signs, alarms or other signs other than at the time the rotation of the tires at 16,248 miles. The cause in my opinion was defective tires from the manufacturer (Bridgestone ALENZA) TPC spec356ms 275/50R22 111HM+S. The dealer stated that the auto might have been out of alignment but did not find any malalignment. I was informed by the dealer that I was lucky not to have been in an accident. I have photos of the defective tires.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621174October 22, 2024
ELECTRICAL SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
1) The car suddenly brakes as to avoid a collision when there are no cars in the proximity of the vehicle (think about driving on an open road on a sunny day and the vehicle suddenly brakes without warning). 2) We have received notice of low oil shortly after oil changes which have been performed at the dealership. It has been communicated to us by the dealership that it is common for these vehicles to burn approximately four (4) quarts of oil over the course of 2,500 – 3,000 miles leaving approximately two (2) quarts of oil remaining. Required tow to the dealership. 3) We have received rear axle warning messages and heard beeping noises alerting of such on at least thirty (30) occasions. The dealer has not been able to diagnose what the issue is and says that the computer is not storing any codes. They have not attempted any repair after being taken in for service on three (3) separate occasions. 4) In the past few days, the vehicle has thrown many error codes on the dashboard display including the rear axle service, service transmission unable to shift, service driver assist system. 5) On Tuesday, October 15th, 2024 the vehicle again began throwing error codes. The engine failed to start and was towed to the dealer via GM Roadside. Required tow to the dealership. 6) A fuel pump part required replacement as fuel was not properly being delivered to the engine. Required tow to the dealership. Safey is at risk. We have three (3) children who regularly ride in the vehicle with us along with the safety of others on the road (especially sudden braking).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620606October 18, 2024
AIR BAGS, STRUCTURE:BODY, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On [XXX], my wife and I were stopped in traffic in Baton Rouge, Louisiana at approximately 7:35pm. Another vehicle failed to stop due to being distracted on his phone and rear ended my 2022 Cadillac Escalade. My wife and I were both injured. None of our airbags deployed and the On-Star system never came on and never detected the crash. By the airbags never deploying, this caused my wife to hit her head on the dashboard as well as on the speakers on the passenger seat. It happened in front of a fire station so they heard the crash and immediately ran out the fire station to help us. The vehicle just arrived at the collision center on 10/17/2024 and they will begin inspection for repairs. None of my emergency warning lamps or any other lights or messages came on in the vehicle. The vehicle just appeared normal like nothing happened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11618026October 4, 2024
UNKNOWN OR OTHER
Dear NHTSA, I am writing to formally address the serious issues surrounding my 2021 Cadillac Escalade, VIN [XXX] [XXX] , which have been exacerbated by misleading communications and inaction from Lindsay Cadillac in Alexandria, VA. This situation has led to significant inconvenience and financial strain. On September 4, 2024, the vehicle was delivered to your dealership due to water leakage causing mold damage between the “B” and “C” pillars. Upon arrival, we were erroneously informed that the warranty had expired. It was not until September 15, 2024, after correcting this with Service Consultant Donna Wozniak, that it was acknowledged the warranty is valid through 2025. Despite clear signs of warranty-covered issues, the explanations provided by staff, suggesting the damage could be from towing or previous beach trips, are not only implausible but appear to be intentional diversions. The vehicle has never been used to tow nor has it been submerged in water, making these justifications unacceptable. The lack of immediate remediation upon the vehicle’s drop-off led to severe mold growth, a situation Mr. Sergio Desdunes has used to unjustly refuse warranty coverage, instead advising me to seek unwarranted insurance claims. Moreover, a recent disclosure by my insurance company highlighted a NHTSA service bulletin [XXX] ), initially recognized by Ms. Wozniak but subsequently dismissed by Mr. Desdunes. This deceptive handling suggests an attempt to avoid responsibility for the known defect. This culmination of neglect by Lindsay Cadillac in Alexandria dealership, notably the misuse of the mold condition as a reason to deny warranty obligations, underscores a grave lapse in service integrity and accountability. This conduct is unacceptable and compels me to seek further actions to resolve these issues effectively. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616313September 25, 2024
ENGINE, FUEL/PROPULSION SYSTEM
I was driving my vehicle, and it began to sputter, and steering wheel lock up almost causing an accident, plus I started the vehicle at home and within a few minutes I became unconscious from carbon Monoxide fumes and had to be rushed to the hospital and treated for carbon monoxide poisoning, also my family was in harm in which I was instructed to open all the windows and doors at home because the carbon monoxide detectors was going off at home.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616270September 24, 2024
ENGINE
The contact owns a 2015 Cadillac Escalade. The contact stated while driving at an undisclosed speed, the vehicle lost motive power with the check engine warning light illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the lifters and the fuel injectors had failed and needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 201,331.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615733September 21, 2024
SUSPENSION, UNKNOWN OR OTHER
When I am driving the car shutters a lot especially during acceleration. When I stop no shutters but when I begin to go shutters. I have been to the Pepboys where I get my car fixed all the time and they can’t find the problem. I spent lots of money on the suspension system already and still the same shutters. Will Gm find and fix the defect or they can just give me a brand new car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615305September 18, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
1.What component or system failed or malfunctioned, and is it available for inspection upon request? •The primary issue was with the vehicle’s software system, which was incompletely updated on 9/13/24. This has caused the safety features to malfunction. Additionally, the parking emergency brake engaged suddenly while I was driving. The vehicle is currently available for inspection upon request, as I have already reported the issue and requested immediate attention from the dealership. 2.How was your safety or the safety of others put at risk? My safety,, was severely put at risk when the parking emergency brake suddenly engaged while I was driving. This sudden braking caused me to sustain a strained neck and strained back. I was fortunate to avoid a more serious accident, but this malfunction was extremely dangerous. Additionally, the faulty safety features and the repeated and incorrect engagement of the OnStar emergency system have caused further distress and distractions while driving. 3.Has the problem been reproduced or confirmed by a dealer or independent service center? •As of now, the problem has not been reproduced or confirmed by the dealer. I have scheduled an appointment for inspection on 10/2, and I have made the dealership aware of the issues through my communication. 4.Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? •The vehicle or component has not yet been inspected by the manufacturer, police, or insurance representatives. I have only reported the issue to the dealership so far and requested an immediate inspection and resolution. 5.Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? •Yes, there were symptoms prior to the emergency brake incident. After the incomplete software update on 9/13/24 the vehicle’s safety features began malfunctioning.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11614577September 14, 2024
ENGINE, POWER TRAIN
Driving and power started to die and engine warning lights came on. Pulled over immediately and engine stopped. Wouldn’t come back on. Towed by Cadillac and discovered engine blew. Apparently a know issue with many similar in the shop awaiting new engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608803August 15, 2024
SERVICE BRAKES
The contact owns a 2016 Cadillac Escalade. The contact stated while driving at an undisclosed speed, the noticed a failure with the brake pedal. The contact stated that the brake pedal was depressed with no warning light illuminated. The vehicle was able to restart however, the failure recurred. The vehicle was taken to the dealer where the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608464August 14, 2024
UNKNOWN OR OTHER, WHEELS
Driving carefully out of [XXX] here in Walker Minnesota using the newly opened east side of the parking lot exit and 50 feet later as I accelerated the Heavy Full size spare tire fell from under the rear of the truck and my 2002 Cadillac EXT left the ground as the tire bounced back up against the truck!!! If we had been going faster and in a Different area we may have been Killed! It's a terrible design to store a full size and very heavy spare tire. Thanks INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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