Cadillac Escalade Complaints

1,865 consumer complaints on file.

#11686358September 10, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2021 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). Prior to the letter being received, the message "Engine Oil Low" was displayed on the instrument panel. The contact took the vehicle to the dealer, where it was diagnosed that the issue was with the engine. However, the part to do the repair was not available. The dealer topped off the engine oil. The contact stated that the messages remained displayed. The vehicle was taken back to the dealer, where the engine was tested. The engine passed inspection, and a higher viscosity oil was added, and 6 oil fill caps were installed. The contact stated that the messages persisted, and the vehicle was consuming an excessive amount of fuel. The contact received a 2nd recall letter regarding the engine. The vehicle was taken back to the dealer. The contact was informed that the vehicle could not be repaired and that the only fix available was to keep adding oil to the vehicle. The manufacturer was not made aware of the failure. The failure mileage was approximately 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11686046September 9, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM
So I bought this Cadillac Escalade V 2023 with about 26k miles on it and I only had the vehicle for about 13 days and I got a light on my dash board and I had a mechanic check this for me and he told me that the whole entire break system was failing and needed to be replaced so I then took it back to the dealership I bought it from and they told me they had no idea since it was a certified pre owned and we where all confused about this situation and I was very unhappy that I paid 128k $ for a car and the dealer told me they could fix the issue or take the offer of 105k$ he offered me and of course because I did not want to have this problem I got rid of this vehicle as quick as possible I did not notice anything wrong with the car physically but I had that check engine light on with 13 days of owning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685898September 9, 2025
ENGINE, FUEL/PROPULSION SYSTEM
My engine all of a sudden went dead in the middle of an intersection. I was unable to put the vehicle in neutral and move it so it was stuck in the middle of an intersection until the tow truck arrived. In addition, it had to be dragged due to this issue - which I’m sure isn’t good for it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685658September 8, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2021 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The contact stated that the dealer was contacted; however, the contact was informed that the parts for the recall repair were unavailable. The vehicle was not repaired. The manufacturer was contacted about parts availability. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685508September 6, 2025
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
Vehicle Make: Cadillac Vehicle Model: Escalade Model Year: 2022 Component(s) Affected: Engine, Fuel System, Powertrain, Vehicle Stability Control Incident Date: [Insert Date of Incident] Mileage at Time of Incident: [Insert Approximate Mileage] Summary of Complaint: While driving my 2022 Cadillac Escalade at approximately 70 mph on the highway, the vehicle suddenly lost all power and stability. This was due to an injector breaking off inside the engine, sending metal fragments into the camshaft, which subsequently locked the motor. This created an extremely dangerous situation as the vehicle became unresponsive and unstable at high speed. Just two days prior to this incident, the vehicle had been serviced by Quantrell Cadillac in Lexington, KY, where a recall repair involving the engine was performed. Despite that service, a catastrophic failure occurred almost immediately afterward. After the breakdown, Quantrell Cadillac attempted repairs over the course of three weeks. These repairs included replacing the injectors, camshaft, and other components, before eventually replacing the entire long block. However, upon picking up the vehicle, it is exhibiting the exact same failure symptoms again—making a popping noise, stalling the engine, and becoming unsafe to operate. This vehicle is clearly not safe to drive and poses a serious risk to myself, my passengers, and others on the road. There have already been multiple recalls related to this issue, indicating a broader systemic problem. We are requesting the NHTSA’s immediate assistance to investigate this safety issue and help us obtain a replacement vehicle that meets all applicable federal safety standards. This level of repeated engine failure & instability is completely unacceptable for any vehicle—especially one with such recent manufacturer service and recall repairs. When this stall occurs, the entire computer system & all safety features are shut down and collision avoidance is also disabled. Have viideo
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685306September 5, 2025
ENGINE, ELECTRICAL SYSTEM
The contact owns a 2023 Cadillac Escalade. The contact stated that the vehicle lost motive power and stalled. The contact stated that there were several unknown codes and unknown electrical issues displayed. The vehicle was taken to an unknown local dealer approximately eight or nine times. The vehicle was not diagnosed or repaired. The dealer informed the contact that the vehicle was a Lemon. The manufacturer was contacted regarding a buyback, but no assistance was provided. The failure mileage was approximately 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685221September 5, 2025
ENGINE
The vehicle died while driving with no warning and had 6,800 miles on it at the time. I received a message to "Push ignition to start" but it did nothing. Had it towed to Cadillac dealership. The engine was replaced. The paperwork that I received says "Large amounts of metal debris in oil. Drained engine oil and found oil to appear silver not brown/black. Suspect major internal failure not allowing engine rotation. Engine requires replacement due to extent of oil contamination with metal debris. I now need to use 0W20 oil. I feel like this isn't solving the problem and I don't feel safe driving this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684853September 3, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2022 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684237September 1, 2025
ELECTRICAL SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: WARNINGS
UNKNOWN. Weather related - rain water incoming on floor board under steering column. Effecting electronics and vehicle driving safety. Vehicle has propulsion control issues as a cause.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683654August 28, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2021 Cadillac Escalade. The contact stated that a customer was operating the vehicle through the Turo App when the vehicle lost motive power while driving at an undisclosed speed. The contact was unaware whether any warning lights were illuminated. The vehicle was towed to the dealer, where it was diagnosed that the engine had failed and needed to be replaced. The vehicle was repaired. The contact then received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The dealer was contacted. The dealer informed the contact that parts were not yet available for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683544August 27, 2025
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
Purchased 2016 Cadillac Escalade in April 2022 - VIN [XXX] . License plate [XXX] . Car has had electrical shortage issues in the navigation screen ever since purchasing. The navigation screen flickers, switches between apps simultaneously and isn’t responsive to finger touch as advertised. I have taken the car to the dealership 4 times within the 90 day dealership warranty. Those dates were April 25, 2022; May 26, 2022; September 3, 2022; and September 24, 2022. However, the problem hasn’t been resolved. This has also caused the car ignition start up to start slowly. The battery has been checked and is fully charged and working properly. The ignition, alternator and transmission are all working properly in good condition. I believe the dealership sold me a “Lemon” vehicle. The initial CarFax report didn’t disclose any mechanical or electrical issues. I paid a $6000 downpayment and have paid $15,999.98 so far. My monthly car payment is $999.98. This car isn’t safe to drive and I am seeking a financial settlement of $20,000 and for the dealership to take back the car without a negative ding on my credit report and no voluntary repossession listed on my credit report. [XXX] my car completely shut down and no longer would start. I had a brand new battery installed a few days prior. Called AAA 4x’s and they couldn’t jump start my car. They tested the alternator, starter, and transmission and there were no failed sensors. I didn’t have any warning lights. I had my car towed to my mechanic and he verified nothing was wrong with transmission, starter and alternator. I noticed there was a strong burn smell and something popped underneath the car causing the car to no longer start or turn on. I ended having to voluntary surrender the car back to Capital One Auto Finance (Account [XXX] ) on Monday [XXX] because the car no longer is operable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683306August 26, 2025
UNKNOWN OR OTHER
My 2021 Cadillac Escalade has an open recall with no remedy available. It has been over 3 months with no repair solution from Cadillac. This has left me unable to use the vehicle for its intended purpose, including loss of rental income through Turo. Cadillac has not provided alternate transportation or compensation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683030August 25, 2025
ENGINE
Sometime during the month of May, 2015, I received a letter in accordance with the National Traffic and Motor Vehicle Safety Act in reference to a recall for the 6.2L V8 gas engine (RPO L87) that applies to my vehicle. I have reached out to Randy Marion Cadillac, 4700 Southside Blvd.m Jacksonville, Fl., 32216, on several occasions, but to no avail. I spoke with service department personnel who, could not provide any information concerning the recall and informed me that they would have the service manager to call me. However, after 3 months, I have yet to receive a response from the service manager or any other service personnel. On Monday, 08-26-25, I logged into my Cadillac app and searched under Recalls and Warranties and noticed a message indicating there were no incomplete recalls. Prior to my last log-in, there was informed acknowledgeing the recall and that my vehicle would be inspected as a result. I am confused and have major concerns about my recall status and the lack of communication from the Cadillac dealership. Can someone shed some light as to why there are no recalls that are displayed on my Cadillac app and what other steps that I need to take in order to remedy this matter. Thank you! [XXX] -Ph# [XXX] GM safety recall N252494000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682992August 25, 2025
ENGINE
Waiting months on inspection had an appointment called and verified that was the appointment was for inspection . Took care of in and was told not opened. That was in July. The value of car has dropped because of this issue and can’t trade in or loss a ton
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682650August 24, 2025
ENGINE
I was on the highway with my family going about 60 mph and my vehicle shut completely off on the interstate. We were almost rearend by a tractor trailer. It did not crank back up either. My 2019 Cadillac Escalade has the same current issues as the 2021 - 2024 6.2 engines that are being recalled right now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682359August 22, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2023 Cadillac Escalade. The contact was notified of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682316August 22, 2025
ENGINE AND ENGINE COOLING
See attached document for complaint. Text from attached document: Last week [ went to get the oil changed at my local Jiffy Lube and was told, "We can' t service Lhis vehicle any longer because it has been re-called." I asked, "what I am supposed to do? They said Cadiliac is supposed to Lake care of it. After calling Mark Christopher Cadillac in Ontario, Cali fornia they said they can't help me until they get parts and have no idea when that will be.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681017August 15, 2025
ENGINE
A major recall has been issued due to possible engine failure. It sounds like a ticking time bomb and the dealer and GM currently refuse to do anything about it because “remedy not available yet.” I’m stuck driving a vehicle where the engine could fail randomly at any minute putting my family in danger and there’s no fix being offered right now despite the massive recall. Replace my engine!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680600August 14, 2025
ENGINE, SEAT BELTS:FRONT:WARNING LIGHT/DEVICES
The contact owns a 2021 Cadillac Escalade. The contact stated that while driving at 35 mph on the highway, a knocking noise emanated from the engine compartment, and the vehicle suddenly stopped and stalled. The contact head struck the steering wheel, and he sustained a head injury. The vehicle failed to restart. The safety restraint light was illuminated. The contact was going in and out of the vehicle to direct traffic around his disabled vehicle. A 2018 Ford Escape crashed into his vehicle, which was stranded on the side of the highway. The contact sustained a broken leg, and medical attention was provided at the hospital. There was no reported fire or airbag deployment. A police report was filed. The vehicle was towed to the body shop. The vehicle was towed to the local dealer, who determined there was no recall coverage. The vehicle was not diagnosed or repaired. The manufacturer was contacted, who suspected the dealer was being misleading but no further assistance was provided. The failure mileage was approximately 82,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11680135August 12, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2023 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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