Cadillac ATS Complaints

388 consumer complaints on file.

#10631488September 8, 2014
SEAT BELTS
THERE IS A RECALL LISTED ON THE WEBSITE FOR SEAT-BELTS, AND IT HAS BEEN THERE FOR OVER 35 DAYS. THE NHTSA RECALL # IS 14V488. WHEN I SEARCH THIS, NOTHING SHOWS UP ON THE NHTSA WEBSITE AND THERE ARE NO DETAILS FROM GM. CAN YOU PLEASE SEND ME INFORMATION THIS RECALL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621090August 9, 2014
ENGINE
WHILE ABOUT TO TURN LEFT, AFTER PULLING OUT THE CAR ENGINE STALLED, AND SHUT DOWN LEAVING ME IN THE MIDDLE OF THE ROADWAY WHILE BEING APPROACHED BY ONCOMING CARS. THE CAR IMMEDIATELY STARTED UP AGAIN AFTERWARDS. ADDITIONALLY, WHILE DECELERATING THE CAR FROM 70 MPH TO A COMPLETE STOP. JUST PRIOR TO MAKING A COMPLETE STOP, THE CAR BEGAN TO STALL, AND AGAIN TURNED OFF. THIS TIME JUST AFTER MAKING A STOP. I TOOK THE CAR TO THE CADILLAC DEALER. THEY ARE CURRENTLY CHECKING INTO THE ISSUE AND ALLEGE THIS IS NOT A COMMON OCCURRENCE. THIS IS A HUGE SAFETY ISSUE. I HOPE THEY FIND THE PROBLEM. HISTORICALLY THE DEALER HAS REPROGRAMMED THE ECM. THE CAR HAS RECEIVED ALL OF ITS PREVENTATIVE MAINTENANCE AT THE SAME DEALERSHIP NAMED WILLIAMSON CADILLAC IN SOUTH, FLORIDA. THE CAR HAS HAD ROUGH IDLE SINCE IT WAS PURCHASED, AND I WAS TOLD THIS WAS NORMAL, AND NOTHING TO WORRY ABOUT EACH TIME THIS ISSUE HAS BEEN BROUGHT UP TO THE DEALERSHIPS SERVICE DEPARTMENT. MOREOVER, I HAVE BEEN TOLD THE MOTOR MOUNTS ARE LIQUID MOTOR MOUNTS, AND THAT THE SHAKING IS AS A RESULT OF THE VIBRATION THAT OCCURS JUST AFTER STARTING THE CAR, BUT THIS IS NOT TRUE. THE ROUGH IDLE OCCURS ALL THE TIME, AND NOW IT HAS PROGRESSED TO COMPLETE ENGINE STALLING WHILE TURNING OR DECELERATION. THE CAR IN QUESTION HAS AN AUTOMATIC TRANSMISSION, ALSO IT ALSO JERKED AFTER IT WAS PLACED INTO GEAR DURING THE MOST RECENT SITUATION / COMPLAINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618283August 1, 2014
WHEELS, TIRES, SUSPENSION
I HAVE 2014 ATS CADILLAC 4.0 T ( WITH RUN FLAT TIRES)..WHEN IT RAINS WHILE I'M DRIVING AT SPEED OVER 35 MPH OR HIGHER MY VEHICLE WILL HYDROPLANE BUT WILL JUMP RIGHT BACK BECAUSE OF THE STABILITRAK STABILITY CONTROL SYSTEM. THIS WAS THE MOST TERRIFYING THING TO EXPERIENCE. I HAD TO PULL OVER AND GET MYSELF TOGETHER. I CALLED MY HUSBAND TO INFORM HIM OF THE ISSUE, WHICH HE LATER EXPERIENCED THE SAME FREIGHTING ORDEAL. NO MATTER WHAT DRIVING MODE THE CAR PERFORMS WORSE IN THE RAIN. I LIKE IN MICHIGAN AND IF MY CAR ACTS LIKE IN THE RAIN I'M TERRIFIED AND WILL NOT DRIVE MY CAR IN THE SNOW TOO. I REFUSE TO DRIVE IN THE RAIN....I AM TRULY SCARED FOR MY LIFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615657July 23, 2014
ENGINE
I OWN A 2013 CADILLAC ATS 2.0T WITH MANUAL TRANSMISSION (6MT). MY VEHICLE HAS STALLED UNEXPECTEDLY MULTIPLE TIMES WHILE IT IS BEING DRIVEN. LAST TIME WAS AT ABOUT 30MPH WHILE I WAS COMING UP TO A LIGHT AND IT IS SCARY, ESPECIALLY WHEN PEOPLE AROUND YOU START BEEPING AND YELLING. WHEN IT HAPPENS, THE VEHICLE HAS TO BE TURNED OFF THEN ON AGAIN, SO IT ISN'T A QUICK THING. I TOOK IT TO THE DEALERSHIP AND THEY TOLD ME THERE IS NOTHING WRONG. I WENT ONLINE AND THERE ARE MULTIPLE VIDEOS AND COMPLAINTS OF THE VERY ISSUE. GM KNOWS THIS IS HAPPENING AND THEY ARE NOT DOING ANYTHING ABOUT IT. THIS IS JUST AS BAD AS THE IGNITION SWITCH ISSUE, AND SOMEONE IS GOING TO GET HURT (I ALMOST DID A FEW TIMES). I HAVE A CASE OPEN WITH GM AND I WANT MY MONEY BACK FOR THIS CAR. IT HAS BEEN IN THE SHOP AT LEAST 6 TIMES IN THE YEAR THAT I'VE HAD IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608090July 3, 2014
STEERING
VEHICLE WANDERS AT HIGHWAY SPEEDS ON LEVEL ROADS, CAN'T KEEP IT IN A STRAIGHT LINE. DEALER REFUSES TO RECTIFY, SAYS THAT IT IS NORMAL, SINCE THEIR OTHER MODELS ARE THE SAME. IT IS A DANGEROUS SITUATION SINCE YOU ARE AFRAID TO BLINK AND MAY END UP IN ANOTHER LANE OF TRAFFIC. JUST USING IT FOR CITY TRAFFIC NOW. CURRENT ODOMETER READING 1,600 KM SINCE NEW IN FEBRUARY 2014. HOW SAFE IS THE ELECTRIC STEERING? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598828June 17, 2014
ENGINE, ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
THE SERVICE ENGINE SOON, STABILITRAK, AND TRACTION CONTROL LIGHTS CONTINUOUSLY ILLUMINATE MY DASHBOARD. IT HAS HAPPENED APPROXIMATELY 6 TIMES. EACH TIME THE DEALER HAS FOUND BASICALLY NOTHING WRONG, JUST REPLACED A SPARK PLUG EACH TIME, CHANGED THE OIL, AND CLEARED THE CODES. THE CAR HAS STALLED ON MULTIPLE OCCASIONS. I WAS ALMOST REAR ENDED BY SOMEONE BECAUSE A LIGHT TURNED GREEN AND MY CAR WAS STALLED. PRIOR TO IT STALLING IT VIOLENTLY SHAKES, WHICH IS JUST A LITTLE BIT MORE ROUGH THAN THE CONSTANT SHAKING IT ALWAYS DOES. ALSO RECENTLY IT HAS BEEN HAVING TROUBLE STARTING. EVERYTHING SEEMS TO BE RELATED AND IS GETTING WORSE. THE DEALER EXTENDED MY WARRANTY TO ALMOST 90,000 MILES BUT I FEEL UNSAFE IN THIS CAR BECAUSE OF ALL THE PROBLEMS THAT IT HAS AND ALL THE NEW PROBLEMS THAT KEEP COMING UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598875June 17, 2014
STEERING, SERVICE BRAKES, ELECTRICAL SYSTEM
TURNED CAR OFF. STARTED 5 MINS LATER MOVED JUST A COUPLE MILES AND HOUR AND POWER STEERING AND POWER BRAKES WENT OUT. TURNED CAR OFF AND WORKED AFTER THAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594034May 26, 2014
STEERING
I TURNED THE CAR OFF IN MY DRIVEWAY. WHEN I STARTED IT THE POWER STEERING DIDN'T WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593331May 22, 2014
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2013 CADILLAC ATS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH AND ATTEMPTING TO ACCELERATE, THE VEHICLE EXPERIENCED A THREE TO FOUR SECOND LAG. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 325 AND THE CURRENT MILEAGE WAS 8,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593365May 22, 2014
ENGINE, VEHICLE SPEED CONTROL
THERE HAS BEEN 2 OCCASIONS MY BRAND NEW CAR HAS STALLED AND LOST POWER. BOTH TIMES THE CAR HAS SAT FOR OVER AN HOUR. WHEN I GET INTO VEHICLE IT STARTS UP AND I TAKE OFF. WITHIN A MINUTE THE VEHICLE IS STALLING AND FAILS TO ACCELERATE. EACH TIME I HAVE TAKEN IT INTO CADILLAC AND THEY CAN'T FIND A PROBLEM BECAUSE IT DID NOT REGISTER IN THE COMPUTER SYSTEM NOR DOES A TEST DRIVE DISCOVER PROBLEM. THE REAL CONCERN IS IF I'M CROSSING AN INTERSECTION AND THE VEHICLE STALLS AND I'M IN AN ACCIDENT. I DON'T WANT TO BE A STATISTIC WAITING FOR GM TO FIND THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593499May 22, 2014
EQUIPMENT ADAPTIVE/MOBILITY, SERVICE BRAKES, VEHICLE SPEED CONTROL
THE COLLISION AVOIDANCE SYSTEM ACTIVATED WHILE AT FREEWAY SPEED, HOWEVER THERE WERE NO CARS OR OBSTRUCTIONS AHEAD OF MY CAR. THE BRAKES WERE AUTOMATICALLY APPLIED, THE COLLISION WARNING APPEARED ON THE HUD, AND THE CAR RAPIDLY DECELERATED. HAD THERE BEEN A VEHICLE BEHIND ME, THERE WOULD CERTAINLY HAVE BEEN A SERIOUS COLLISION. I HAD JUST PASSED A SEMI-TRUCK AND THOUGHT MAYBE A REFLECTION FROM THE TRUCK MAY HAVE ACTIVATED THE SYSTEM, BUT I HAD COMPLETED THE PASSING MANEUVER BEFORE THE CAR BRAKING ACTIVATED. TOOK THE CAR TO THE DEALER ON 4/4 BUT THEY REPORTED NO PROBLEMS WITH THE SYSTEM. THIS SEEMS A SERIOUS SAFETY ISSUE THAT NEEDS TO BE ADDRESSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583389April 17, 2014
ENGINE
THE "CHECK ENGINE" INDICATOR CAME ON, SOON THEREAFTER, "STABILITRAK" AND "ENGINE POWER IS REDUCED" INDICATORS CAME ON. TEN MINUTES LATER, THE CAR SHUT DOWN IN THE MIDDLE OF THE HIGHWAY. AFTER 10-15 MINUTES, THE CAR STARTED UP AGAIN WITH THE "CHECK ENGINE" LIGHT STILL ON. CAR WAS REPAIRED AT A CADILLAC DEALERSHIP. SERVICE REPRESENTATIVE ADVISED THAT IT WAS NECESSARY TO SOLDER SOME WIRES/TERMINALS BEHIND THE RIGHT REAR WHEEL WELL FENDER LINER. A SERVICE BULLETIN (PIE0291B) IDENTIFIED THIS PROBLEM. THIS SAME EXACT PROBLEM AROSE IN MID-FEBRUARY. THE REMEDY AT THAT TIME WAS TO REPLACE THE THROTTLE BODY. HOPEFULLY, THIS NEW REMEDY WILL WORK NOW THAT THERE IS A SERVICE BULLETIN TO ASSIST WITH THE DIAGNOSIS. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578497April 9, 2014
STEERING, ELECTRICAL SYSTEM, ENGINE
THE VEHICLE STALLED WHILE SITTING IN NEUTRAL, WAITING AT A RED LIGHT. THE AIR CONDITIONING WAS RUNNING. THE ENGINE RUNS SO QUIETLY THAT FROM INSIDE THE VEHICLE I WOULD NOT HAVE BEEN ABLE TO TELL THE ENGINE HAD SHUT OFF IF THE A/C HAD NOT STOPPED BLOWING. I RESTARTED THE VEHICLE AND AN ALERT CAME ON THE DASH SCREEN STATING: SERVICE POWER STEERING, DRIVE WITH CARE. I WAS APPROXIMATELY 3/4 OF A MILE FROM MY HOME COMING DOWNHILL ON A QUIET NEIGHBORHOOD STREET SO I CAREFULLY DROVE THE VEHICLE HOME AND PARKED IN THE GARAGE WHILE I CALLED THE SERVICE DEPARTMENT AT MY LOCAL CADILLAC DEALERSHIP. HE TOLD ME THE POWER STEERING IS CONTROLLED BY THE ELECTRICAL SYSTEM MAY HAVE GLITCHED WHEN I RESTARTED THE VEHICLE AND NOT BEEN ACTIVATED. HE SAID I COULD RESTART THE VEHICLE AFTER 30 SECONDS AND THE POWER STEERING SHOULD FUNCTION PROPERLY AGAIN. HE TOLD ME IF THERE IS AN ISSUE I CAN HAVE GM TOW THE VEHICLE IN, OR IF THE POWER STEERING BEGINS TO FUNCTION AGAIN I CAN DRIVE IT IN TO HAVE IT SERVICED. ONCE I RESTARTED THE VEHICLE THE POWER STEERING WAS FUNCTIONING PROPERLY. I WILL BE HAVING CADILLAC LOOK AT THE VEHICLE THIS AFTERNOON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577322April 4, 2014
EQUIPMENT ADAPTIVE/MOBILITY, VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC
ON FEBRUARY 22ND AND 27TH 2014, WHILE TRAVELING AT 75MPH THE ADAPTIVE CRUISE CONTROL SLAMMED THE BRAKES ON THEN RELEASED. I THOUGHT THE SYSTEM HAD MISS-READ THE SHADOW OF AN OVERPASS AS A VEHICLE IN FRONT OF ME BECAUSE THAT WAS THE ONLY THING IN SIGHT WHEN THE BRAKES LOCKED, THERE WERE NO VEHICLES PRESENT. ROADS WERE DRY. IT WAS REPORTED TO CADILLAC VIA THEIR 800 NUMBER AND THEN BROUGHT TO THE DEALERSHIP 4 MARCH 2014,FOR ANALYSIS. THE DEALER IMPLEMENTED AN UPDATE TO THE ACTIVE SAFETY CONTROL MODULE. CADILLAC STATED THEY WOULD SEND AN E-MAIL TO MY DEALER ABOUT THE PROBLEM, BUT DEALER STATED THEY NEVER RECEIVED THE E-MAIL. NO FURTHER PROBLEM NOTED UNTIL 1 APRIL 2014, FOUR WEEKS LATER, DURING A TRIP THE SAME ACTION HAPPENED TWICE WITHIN A MILE OF TRAVEL. BRAKES WERE ABRUPTLY APPLIED, RED SCREEN ON DASH WITH CRASH IMMANENT. AGAIN AT 70MPH AND NO BRIDGES OR OTHER VEHICLES IN PATH. THE ROAD CONDITION WAS WET. THIS IS A LARGE SAFETY CONCERN FOR ME IF THE BREAKS SHOULD LOCK AT 70+ MPH AND NOT RELEASE AND I HAVE TRAFFIC BEHIND ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577025April 3, 2014
ENGINE
2013 CADILLAC ATS 6MT STALLS WHEN DECELERATING WITH AN ENSUING LOSS OF POWER STEERING. CADILLAC HAS COME UP WITH A SOFTWARE FIX FOR THIS ISSUE. SOFTWARE WRITTEN TO PROTECT THE FLYWHEEL WAS MODIFIED TO ELIMINATE THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574967March 26, 2014
ENGINE AND ENGINE COOLING
I BOUGHT THIS CAR NEW ON 1/16/14. ON 2/19/14 THE ENGINE LIGHT CAME ON AND THE ENGINE LOST POWER. I TOOK IT TO THE DEALER AND THEY REPLACED A SENSOR ASSEMBLY. ON 3/18/14 THE SAME THING HAPPENED AND THE CAR LOST POWER. THE MILEAGE WAS ABOUT 1,500.. NOW I AM BEING TOLD THAT THERE IS A PROBLEM THAT THE ENGINEERS AT GM ARE LOOKING INTO BUT NO FIX IS IN SIGHT.. THE FIRST TWO TIMES I LOST POWER I WAS IN TOWN BUT IF THIS HAPPENED ON THE HIGHWAY IT COULD BE A REAL PROBLEM. I FEEL GM HAS A MAJOR PROBLEM AND THEY DO NOT WANT TO BE HONEST. I AM BEING TOLD NOTHING OTHER THEN THEY ARE WORKING ON THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574726March 25, 2014
SERVICE BRAKES, HYDRAULIC
THE AUTOMATIC COLLISION AVOIDANCE BRAKING SYSTEM ACTIVATED AT FREEWAY SPEEDS WITH NOTHING IN FRONT OF THE CAR FOR OVER A MILE AND FULLY SLAMMED THE BRAKES AND FLASHED THE HEADS UP DISPLAY COLLISION WARNING. THIS SYSTEM FAILED MULTIPLE WAYS, ONE IT THOUGHT THERE WAS AN EMINENT COLLISION WHEN THERE WASN'T AND TWO IT ISN'T SUPPOSED TO APPLY BRAKES AT THOSE SPEEDS. THIS HAS HAPPENED MULTIPLE TIMES AND THE MOST RECENT WAS AFTER A "FIX" BY THE DEALER. IF THERE HAD BEEN AN 18 WHEELER BEHIND ME WHEN THE CAR SLAMMED ON THE BRAKES THAT COULDN'T STOP AS FAST AS MY CAR THERE WOULD'VE BEEN AN ACCIDENT WITH POSSIBLE FATALITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10572744March 17, 2014
SERVICE BRAKES, ENGINE, STEERING
HELLO, I HAVE A 2013 CADILLAC ATS 2.0T AWD AND I HAVE BEEN HAVING SERIOUS ISSUES WITH THE CAR STALLING AND IDLING ROUGHLY. IT HAS STALLED ON MY THREE TIMES ALREADY SINCE I GOT THE CAR IN OCTOBER, AND I HAVE TAKEN IT IN FOR SERVICE ON TWO DIFFERENT OCCASIONS FOR THAT SAME ISSUE. EACH TIME THEY KEPT THE CAR FOR THREE DAYS TO TRY AND REPLICATE THE ISSUE WITH NO ANSWERS FOR ME EXCEPT "MAKE SURE YOU BRING IT IN NEXT TIME IT HAPPENS". I NO LONGER FEEL SAFE DRIVING THE CAR ESPECIALLY SINCE THE LAST TIME IT HAPPENED I WAS DRIVING 25MPH IN HEAVY TRAFFIC, AND I NARROWLY AVOIDED GETTING REAR-ENDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10569412March 14, 2014
ENGINE, ELECTRICAL SYSTEM
WHILE DRIVING THE CAR AT ABOUT 15 TO 20 MILES AN HOUR THE CAR CAME TO A COMPLETE STOP. THERE WAS A TOTAL SHUT DOWN OF THE ELECTRICAL SYSTEM. THE EMERGENCY BLINKERS COULD NOT BE ENGAGED, THE CAR COULD NOT BE SHIFTED. THE CAR WAS TOWED INTO THE SHOP, THE DEALER ADVISED ME THE ENGINE FAILED AND A NEW ENGINE WAS PUT INTO THE CAR BY THE DEALER. WE HAVE OWNED THE CAR FOR TWO MONTHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565692February 24, 2014
POWER TRAIN, ENGINE
I HAVE EXPERIENCED AN INTERMITTENT SHUDDER/JERKINESS IN THE PAST MONTH WHILE DRIVING THE VEHICLE AT LOW SPEEDS. TODAY, WHILE SLOWING AND TURNING INTO A PARKING LOT, THE ENGINE SHUT OFF AND I COASTED THE VEHICLE INTO A PARKING SPACE AND STOPPED. I TURNED ON THE IGNITION AND THE CAR STARTED IMMEDIATELY. WHEN I GOT HOME I SEARCHED THE INTERNET FOR ISSUES AND FOUND THIS THREAD ON THE CADILLAC FORUMS OF OTHERS WITH SIMILAR PROBLEMS: HTTP://WWW.CADILLACFORUMS.COM/FORUMS/CADILLAC-ATS-TECHNICAL-DISCUSSION-FORUM/391273-2013-6-SPEED-MANUAL-STALLING-AFFECTED.HTML I CALLED MY LOCAL DEALER AND SPOKE WITH [XXX] IN THE SERVICE DEPARTMENT. HE SAID THAT THEY ARE AWARE OF THE SHUDDER AT LOW SPEEDS AND HAVE A FIX FOR THAT PROBLEM. HE SAID THAT THEY HAVE NOT HEARD OF THE VEHICLE ACTUALLY STALLING. I TOLD HIM THAT HE COULD READ ABOUT IT ON THE FORUM ABOVE. HE ASKED ME TO BRING MY VEHICLE INTO THE DEALERSHIP TO HAVE SOME TRANSMISSION PARTS REPLACED. I AM CONCERNED THAT THIS MIGHT ONLY RESOLVE THE JERKING, BUT NOT THE STALLING, WHICH IS A MAJOR SAFETY ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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