Cadillac ATS Complaints

388 consumer complaints on file.

#11323352May 5, 2020
UNKNOWN OR OTHER
THIS MODEL CADILLAC HAS BEEN HAVING NUMEROUS COMPLAINS OVER THE YEARS, DUE TO SCREENS CRACK OVERNIGHT, IT HAPPENED TO ME ONCE BUT THE DEALER REPLACED IT, BUT NOW THAT I DON'T HAVE WARRANTY IT HAPPENED ONCE AGAIN AND THEY ARE TRYING TO CHARGE 1500, THIS IS A VERY WELL KNOWN ISSUE AMONG CADILLAC CUE OWNERS, AND IS SOMETHING CADILLAC NEEDS TO TAKE ACCOUNT FOR AND DO A RECALL ON A SCREEN THAT DOESN'T SHATTER INTERNALLY ON IT'S OWN, MAY 3RD CAR WAS NORMAL, MAY 4TH THE SCREEN WAS SHATTERED FROM THE CORNER, LIKE A WEBBING. IT WASN'T IMPACTED BY ANYTHING JUST DUE TO WHATEVER MATERIALS THEY USE TO MAKE THEM THEY RANDOMLY SHATTER OVER NIGHT, CADILLAC NEEDS TO FIX THIS SOLUTION, WE CAN'T BE REPLACING STEREOS EVER 3RD YEAR DUE TO A MANUFACTURER MISTAKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321517April 18, 2020
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
54,189 MILES ON CAR CURRENTLY. SINCE JUNE OF 2019 MY CAR/ENGINE WILL COMPLETELY SHUT OFF AT A RED LIGHT, OR A COMING TO A STOP SIGN (BASICALLY COMPLETELY STOPPED OR COMING TO A STOP). ITS EVEN SHUT OFF WHILE IN REVERSE. WHEN THIS HAPPENS, THE GEAR IS STILL IN DRIVE. SO I THEN HAVE TO PUT THE CAR IN PARK,PRESS THE BRAKE AND START IT AGAIN. IT SPUTTERS TO START AGAIN, BUT IT STARTS. ITS GETTING MORE FREQUENT, WITH IT STOPPING UP TO 3 TIMES AT ONE STOP LIGHT, AND THEN HAVING TO RESTART IT AGAIN. THERE ARE NO CODES ON THE DASH. IVE BROUGHT MY CAR INTO CREST CADILLAC MULTIPLE TIMES TO TRY AND DIAGNOSE THIS ISSUE. THEY CANNOT FIND THE ROOT CAUSE, AND IT STILL HAPPENING MOST RECENTLY TODAY! THERE IS A NEW BATTERY, ALTERNATOR TESTING IN GOOD CONDITION. THEY HAVE TESTED THE BATTERY CABLES/LINES. THIS IS INCREDIBLY FRUSTRATING. MY CAR HAS STOPPED ON ME WHEN TRYING TO ACCELERATE AND TURN INTO A LANE AND I WAS ALMOST HIT BC MY ENGINE COMPLETELY SHUT OFF. I ALSO CALLED GM AND WAS TOLD WITHOUT A DIAGNOSIS THEY CANT HELP. IVE SPENT SO MUCH MONEY ON DIAGNOSTIC TESTS WITH NO ANSWERS. I NEED HELP PLEASE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317835March 13, 2020
SERVICE BRAKES, VEHICLE SPEED CONTROL, WHEELS
WHEN OPERATING MY VEHICLE INTO DRIVE MANY TIMES WHEN TURNING THE FRONT WHEELS THE CAR LOOSE IT POWER AND STALLS. THIS CAN BE VERY DANGEROUS WHEN TURNING VEHICLE INTO OTHER CROSS SECTIONS OR SMIPLY TURNING. PLEASE LOOK INTO THIS BEFORE SOMETHING SERIOUS HAPPENHIS. THIS INCIDENT OCCURS WHEN STATIONARY OR MOVING FORWARD SLOWLY. I WAS MOVING FORWARD OUT OF MY DRIVEWAY AND INTO ON GOING TRAFFIC. LUCKLY I WAS ABLE TO BAGBACK INTO DRIVEWAY .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310948February 23, 2020
POWER TRAIN
BUSHING FOR THE SHIFTER LINKAGE ATTACHED TO THE TRANSMISSION FAILED RENDERING THE CAR NOT TO BE ABLE TO CHANGE GEARS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310482February 21, 2020
POWER TRAIN
AT SPEEDS BETWEEN 25 AND 35 MPH THE TRANSMISSION SHUDDERS TO SUCH AN EXTENT THAT THE ENTIRE CAR IS VIBRATING. ENGINE RPM IS BETWEEN 1000 AND 1500. RESPONSE IS UNPREDICTABLE. THE CAR MAY SPEED UP OR ATTEMPT TO STALL. VERY DANGEROUS ENTERING HIGH SPEED TRAFFIC SITUATIONS OR ACCELERATING IN LOCAL TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310130February 19, 2020
WHEELS
WE BOUGHT A USED 2016 ATS WITH 14,000 MILES. WITHIN 2 YEARS, WE HAVE HAD 4 CRACKED CADILLAC WHEELS. WE ALSO HAVE RUN FLAT TIRES, FACTORY INSTALLED. DRIVING UNDER NORMAL CONDITIONS, POT HOLES AND SEAMS IN ASPHALT SEEM TO BE WHAT CAUSED OF CRACKED RIMS. I SUSPECTED A DEFECTIVE ISSUE AFTER 2ND CRACKED WHEEL. I ASKED AT LOCAL DEALERSHIP ABOUT A RECALL AND THEY SAID THEY DIDN'T SEE ONE. I SEE A NUMBER OF COMPLAINTS ONLINE AND FINALLY FOUND A COMPLAINT THROUGH CARCOMPLAINTS.COM THAT WAS NOTED ON NHTSA. THIS IS A KNOWN ISSUE, FACTORY DEFECT AT CANNON CADILLAC IN LAKELAND, FL. IF DRIVEN ON RUN FLATS APPROX 15 MILES TO REPAIR FACILITY, TIRES CAN ALSO BE DAMAGED AND HAVE TO BE REPLACED WHICH WAS MY SITUATION. MY LAST WHEEL PURCHASED LASTED ME 1 YR, 3 WEEKS AND CRACKED BECAUSE OF SEAM IN ASPHALT ON THE FREEWAY. THIS NEEDS TO BE A RECALL. I NOW HAVE 35K MILES AND I'M LOOKING AT THE EXPENSE OF REPLACING ALL 4 WHEELS DUE TO CADILLAC STANDING BEHIND THIS DEFECTIVE WHEEL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308616February 11, 2020
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
CAR WON'T DRIVE PAST 40MPH WITHOUT SERIOUS SHAKING AND VIBRATIONS. HAVE HAD THE CAR TOWED MULTIPLE TIMES AND HAD MULTIPLE THINGS FIXED WITH THE VEHICLE BUT STILL HAVE MAJOR CAN'T DRIVE THE CAR PAST 40MPH. LAST ESTIMATE DEALER SAID IT WAS THE TRANSMISSION. 4-5K TO REPAIR. CADILLAC TOLD ME IT WAS THE COIL RODS WHICH THEY REPLACED. BROUGHT IT BACK AND I WAS TOLD IT WAS A PIPE THAT WAS CRACKED GOING TO THE ENGINE. STILL HAVE SAME PROBLEM. HAD THE TIRES AND ALIGNMENT CHECKED. THEY SAID IT WAS TRANSMISSION. BROUGHT TO ANOTHER PLACE THEY THOUGHT IT MIGHT BE THE ENGINE. ISSUE ARE ON THE HIGHWAY WITH SPEEDS OVER 40MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306140January 30, 2020
AIR BAGS
AIR BAG LIGHT IS ON,AND CONTINUES TO REMAIN AS SUCH.VEHICLE SERVICE LIGHT TEST WAS COMPLETED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301083January 22, 2020
POWER TRAIN
I NOTICED A ROARING NOISE WHILE DRIVING THE VEHICLE SEVERAL MONTHS BEFORE TAKING IT IN TO THE DEALER I WENT TO BARKLEY CADILLAC GMC IN TUSCALOOSA ALABAMA AND WAS TOLD THAT THE REAR END HAD A PROBLEM AND NEEDED TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300420January 20, 2020
POWER TRAIN
I TOOK MY CAR IN FOR SERVICE ON JANUARY 8, 2020 TO SOUTHTOWNE GMC IN NEWNAN,GA . I WAS HAVING PROBLEMS WITH WHAT APPEARED TO BE THE TRANSMISSION. I TOLD THE SERVICE PERSON MY CAR WAS TAKING A LITTLE TIME ONCE I PUT IT IN DRIVE MODE. THE SERVICE GENTLEMAN TOOK A HAN HELD DEVICE AND PLACED IT UNDER THE DASHBOARD OF THE VEHICLE AND TOLD ME IT WAS NOT DETECTING A PROBLEM. HE CHECKED THE DASHBOARD AND NOTICED THE CHECK ENGINE LIGHT WAS NOT ON. I TOLD HIM I WANTED A DIAGNOSTIC TEST DONE, HE SAID SINCE IT WAS NOT DETECTING A PROBLEM IT DOES NO GOOD TO DO A DIAGNOSTIC. HE NEVER INFORMED ME ABOUT PROBLEMS WITH TRANSMISSION WITH THIS MODEL VEHICLE. HE TOLD ME THERE WAS NOTHING HE COULD DO, THAT HE WAS SWAMPED WITH REPAIRS AND THAT IF I WANTED HIM TO CHECK MY TRANSMISSION I WOULD HAVE TO COME BACK IN MARCH. I WAS ABLE TO DRIVE THE CAR AWAY. ONE WEEK LATER THE CAR BARELY MOVES. BARELY GOES INTO GEAR. I HAVE NOT DRIVEN THE CAR SINCE JANUARY 15, 2020. CAN I GET SOME HELP PLEASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299983January 16, 2020
FUEL/PROPULSION SYSTEM
DRIVING ON HIGHWAY APPROXIMATELY 70MPH. VEHICLE SUDDENLY BUCKED TWICE, A FEW SECONDS LATER A CHECK ENGINE LIGHT APPEARED AND REDUCED POWER APPEARED IN THE MESSAGE CENTER. THE VEHICLE STARTED TO SLOW ITS SPEED. I HAD THREE MILES UNTIL NEXT OFF RAMP. VEHICLE CONTINUED TO SLOW AS I GOT IT OFF HE HIGHWAY. ONCE OFF THE HIGHWAY I PULLED OVER AND THE VEHICLE STALLED. I NOTICED FUEL GAUGE WAS READING EMPTY, BEFORE PROBLEM WAS APPROX. 1/4 TANK. VEHICLE KNOW HAD A HEAVY FUEL SMELL. I HAD VEHICLE TOWED HOME. THE FOLLOWING DAY I INVESTIGATED THE PROBLEM. ( I AM A PROFESSIONAL MECHANIC WITH OVER 30 YEARS OF EXPERIENCE. ) THE FUEL GAUGE READ EMPTY AND VEHICLE WOULD NOT START. I ADDED APPROX. 1 GALLON OF FUEL AND TRIED TO START THE VEHICLE. GASOLINE IMMEDIATELY POURED FROM A FUEL LINE AT THE REAR OF THE ENGINE. I REMOVED THE ENGINE COVER AND NOTICED THE HIGH PRESSURE FUEL PUMP WAS LOOSE FROM THE ENGINE. I CHECKED THE SUPPLY FUEL LINE AND IT WAS VERY LOOSE OR BROKEN. REALIZING DAMAGE WAS COMPREHENSIVE AND SHOULD BE COVERED UNDER WARRANTY I TOWED CAR TO DEALERSHIP FOR REPAIR. THE DEALERSHIP WAS VERY UNCOOPERATIVE AND CHARGED ME FOR THE REPLACEMENT OF A BROKEN FUEL LINE. I ASKED THE DEALERSHIP TO INVESTIGATE WHY THE PUMP CAME LOOSE FROM THE CYLINDER HEAD. THEY SAID IT JUST HAPPENS AND IT WAS RETORQUED TO FACTORY SPECS. THAT VEHICLE WAS NOT TEST DRIVEN AFTER REPAIRS WERE MADE, I WAS TOLD IT WAS BUT IT HAD NO GAS REGISTERING ON THE GAUGE AND THE MILEAGE HAD NOT CHANGED FROM TIME OF DROP OFF. I PICKED UP VEHICLE FROM DEALERSHIP, PUT A HALF A TANK OF FUEL IN VEHICLE AT THE CLOSEST FUEL STATION AND DROVE IT HOME CAUTIOUSLY. I WILL NOT BE DRIVING VEHICLE AGAIN UNTIL I GET MORE ANSWERS. I BELIEVE A SERIOUS FIRE IS POSSIBLE IF THE FUEL LINE BREAKS AGAIN VERY LUCKY IT DID NOT HAPPEN THE FIRST TIME BECAUSE OF THE FUEL PUMP COMING LOOSE FROM THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288691December 12, 2019
STEERING
WHILE DRIVING ON THE FREEWAY, A CAR WAS MERGING INTO MY LANE. I QUICKLY TURNED INTO THE NEXT AVAILABLE LANE AS IT WAS EMPTY, AND WHEN I TURNED THE STEERING WHEEL SLIGHTLY TO THE LEFT, IT OVERCOMPENSATED AND VIOLENTLY TURNED THE STEERING WHEEL TO THE LEFT, LEADING TO THE CAR SPINNING OUT ON THE FREEWAY. IT WAS DIFFICULT TO STRAIGHTEN THE WHEEL AT THAT POINT, UNTIL IT OVERCOMPENSATED TO THE RIGHT CAUSING ME TO SPIN OUT SOME MORE. THIS LED TO AN ACCIDENT, AND IT WAS A MIRACLE NO ONE WAS KILLED. DURING THE TIME OF THIS ACCIDENT, THE ROAD WAS IN GOOD SHAPE, VISIBILITY WAS GOOD, THE WEATHER WAS GOOD, IT WAS AROUND 60 DEGREES OUTSIDE, I HAD JUST GOT ON TO THE FREEWAY, AND WAS TRAVELLING AROUND 60 MPH WHEN THIS HAPPENED (I.E. NO SPEEDING), AND I WAS DRIVING WITH MY LEFT ARM (IT IS A MANUAL, AND MY RIGHT HAND WAS NOT ON THE STEERING WHEEL AT THE TIME) AND DUE TO THE POSITIONING (MY LEFT ARM RESTING ON THE ARMREST), IT WOULD HAVE BEEN IMPOSSIBLE FOR ME TO HAVE TURNED THE STEERING WHEEL ENOUGH TO HAVE SPUN OUT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11283195December 1, 2019
FUEL/PROPULSION SYSTEM
THE FUEL LINE BROKE DUE TO THE HIGH SIDE FUEL PUMP SEIZING UP AND THE BREAK AWAY BOLT BREAKING CAUSING THE PUMP TO BE UNSTABLE. THUS THE VIBRATION CAUSING THE FUEL LINE TO BRAKE SPEWING GAS ALL OVER. THE FUEL LINE BREAKING THEN PROMPTS THE COMPUTER SOMETHING WITH FUEL IS MALFUNCTIONING AND SHUTS MOTOR TO HALF RUNNING POWER AN THROUGHS SOME MORE FUEL RELATED CODES. RENDERING YOUR VEHICLE INOPERABLE AND NEEDING A TOW TO A SHOP FOR REPAIRS. THE FUEL PUMP DESIGN HELPS SAVE YOUR MOTOR IN THIS EVENT FROM BEING DESTROYED, WHEN IT MALFUNCTIONS LIKE THIS. THE FUEL PUMP DESIGN SEEMS LIKE IT COULD BE HIGHLY DANGEROUS. WITH FUEL BE SPEWED OUT AT HIGH PRESSURE IS UNSAFE. IT SOUNDS LIKE THE FUEL LINE BREAKING BECAUSE OF THIS DESIGN IS A PRETTY COMMON PROBLEM. I BELIEVE THE 2018 CADILLAC HAS A RECALL ON THIS EXACT SAME THING THAT HAPPENED TO MY 2013 BUT THE 2013 HAS NO RECALL ON IT?? WHEN MY VEHICLE FUEL LINE BROKE I WAS DRIVING IN NORMAL CONDITIONS IN MOTION ON CITY STREETS. I'M SURE THERE WAS TURNING AND BRAKING IN THE MIDST OF THE FUEL LINE BREAKING. THE SPECIFIC PART THAT BROKE WAS FUEL LINE PART NUMBER 12627125 AND HIGH SIDE FUEL PUMP PART NUMBER 12658486.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281991November 24, 2019
EXTERIOR LIGHTING
BOTH HID HEADLIGHTS WENT OUT AT THE SAME TIME AFTER LESS THAN 1000 HOURS OF USE. THEY WENT OUT WHILE DRIVING AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281720November 22, 2019
WHEELS
ALL 4 RIMS ARE CRACKING AND CAUSING AIR TO LEAK FROM THE TIRES. CANNON CADILLAC IN LAKELAND FL., HAS STATED THESE RIMS ARE A FACTORY DEFECT, BUT HAVE DENIED THE CLAIM TO REPLACE ALL THE RIMS WITH AN ACTIVE 2 YEAR WARRANTY STILL IN EFFECT. I ONLY NOTICED THIS PROBLEM ONCE I HAD JUST PURCHASED A NEW TIRE AND SEEN THAT THE AIR PRESSURE WAS LOW ON THE TIRE. ONCE I TOOK MY CAR TO THE TIRE SHOP, THE TIRE TECHS INFORMED ME THE RIMS WHERE DEFECTIVE, AT THAT MOMENT I MADE A APPOINTMENT AT CANNON CADILLAC. THE PROBLEM IS STILL NOT RESOLVED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281537November 21, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 CADILLAC ATS. WHEN THE VEHICLE CAME TO A COMPLETE STOP, IT SEIZED WITHOUT WARNING. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE, BUT IT FAILED TO START. THE CONTACT HAD TO WAIT APPROXIMATELY THIRTY MINUTES FOR THE VEHICLE TO RETURN TO NORMAL. THE VEHICLE WAS TAKEN TO OAKES AUTO GROUP (1009 US-82, GREENVILLE, MS 38701, (662) 335-2886), BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TEST DRIVEN, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 66,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268263October 14, 2019
POWER TRAIN
CAR WAS PARKED IN PARKING SPOT/LOT OF HEB. STARTED ENGINE AND GEAR SHIFT LEVER WAS SHIFTING W/OUT PRESSING THE BRAKE WHILE REMAINING IN PARK. THE CAR WOULD NOT MOVE. CALLED TOW TRUCK. TOW TRUCK DRIVER WAS ABLE TO PUT CAR IN DRIVE TO DRIVE IT TO PEP BOYS, A MECHANIC NEARBY. AFTER 5 DAYS, PEP BOYS STATED IT WAS A RECALL, HOWEVER MY VIN NO. IS NOT ASSOCIATED W/ANY RECALL PER CADILLAC. TOWED IT TO CADILLAC AND THEY STATED THAT THE PROBLEM IS THE CABLE THAT IS CONNECTED TO YOUR TRANSMISSION OR SHIFT LEVER GOT DETACHED. FURTHER THEY STATED THAT THIS PARTICULAR PART IS NOT COVERED UNDER MY EXTENDED WARRANTY. IT APPEARS TO BE A SAFETY ISSUE AND IT IS SIMILAR TO THE GM RECALL NO. 14179. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265929October 3, 2019
POWER TRAIN
I PULLED OVER 2 SEE WHAT A NOISE WAS PUT IT IN PARK THANK GOD I DID BECAUSE WHEN I TRY TO PUT IT BACK IN GEAR IT WOULD NOT GO INTO ANY GEARS BUT THE SHIFTER REMOVE IT JUST WASN'T CONNECTED IF I WOULD HAVE BEEN IN GEAR I CAN ONLY IMAGINE WHAT WOULD HAVE HAPPENED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265940October 3, 2019
ENGINE
SEVERAL TIMES WHEN SLOWING DOWN OR COMING TO A COMPLETE STOP AT A RED LIGHT OR STOP SIGN THE VEHICLE SHUDDERS AND SHUT OFF HAVE TO RESTART IT I'VE ALMOST BEEN HIT A FEW TIMES THE MAJOR PROBLEM I'D LIKE TO HAVE A LOW IDLE OR SOMETHING I DON'T UNDERSTAND
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257098September 21, 2019
ELECTRICAL SYSTEM
CUE TOUCHSCREEN FAILS TO RESPOND TO TOUCH. IT STARTED GOING BAD AT THE BOTTOM, BUT THE PROBLEM "SPREADS" UPWARDS MAKING THE ENTIRE SCREEN UNUSABLE. THE HVAC AND RADIO CONTROLS ARE ALL ON THIS TOUCHSCREEN, MAKING IT IMPOSSIBLE TO CONTROL THESE FEATURES WHILE DRIVING. OTHER SETTINGS FOR THE VEHICLE ARE ALSO IN THE CUE SYSTEM, AND ARE NO LONGER AVAILABLE FOR ADJUSTING. NAVIGATION BECOMES UNUSABLE AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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