Buick Park Avenue Complaints

1,366 consumer complaints on file.

#10105300January 23, 2005
WHEELS:HUB, SERVICE BRAKES, HYDRAULIC
THE COMPLAINT WAS RECEIVED VIA E-MAIL. I WENT TO GOODYEAR TO HAVE MY BRAKES CHECKED WHEN THEY REMOVED THE WHEEL CAP, AND THE PLASTIC SNAPS THAT HOLD THE WHEEL CAPS IN PLACE FELL OFF. THE MECHANIC CALLED ME OVER AND REFUSED TO TAKE ANY MORE CAPS OFF. IT WAS DETERMINED THAT I NEEDED FRONT BRAKES, AND I GAVE HIM PERMISSION TO TAKE THE SECOND CAP OFF. ONE MORE SNAP BROKE OFF. MY CAR IS A 1999 BUICK PARK AVENUE ULTRA OF 42,000 MILES. APPROXIMATELY A YEAR AGO I HAD TO REPLACE A CAP THAT WAS MISSING AT A COST OF $54.00. THESE CAPS ARE POORLY MADE AND CANNOT WITHSTAND THE PROCESS OF HAVING TIRES ROTATED, REPLACED OR WHATEVER CONDITION REQUIRES THAT THE TIRES BE REMOVED. REPLACING THESE CAPS HAS BECOME AN EXPENSIVE PROBLEM NOT ONLY THAT, BUT DANGEROUS AS WELL. THIS IS A FAULTY PRODUCT, AND SHOULD BE LOOKED AT. I HAVE CALLED THE BUICK PEOPLE, AND THEY REFUSED TO REPLACE THESE CAPS. ALSO, WILL NOT ACKNOWLEDGE THE PROBLEM. *AK *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108624January 21, 2005
ENGINE AND ENGINE COOLING:ENGINE
AFTER STARTING THE VEHICLE, THE VEHICLE BACK FIRE AND THEN CAUGHT FIRE IN THE ENGINE COMPARTMENT. THE LOCAL FIRE DEPARTMENT ARRIVED AND EXTINGUISHED THE FIRE. THE CAUSE OF THE FIRE HAS NOT BEEN DETERMINED. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10128037January 18, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
1998 BUICK PARK AVENUE PCM NEEDED TO BE REPLACED.***NO ANSWER REQUIRED***. *MR *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107137January 10, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
WHILE DRIVING CONSUMER APPLIED THE BRAKES,AND THE PEDAL WENT TO THE FLOOR. CONSUMER WAS ABLE TO STOP THE VEHICLE BY APPLYING THE EMERGENCY BRAKE, AND DROVE IT TO THE DEALER. THE MECHANIC REPLACED THE MASTER CYLINDER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103131January 5, 2005
STEERING:RACK AND PINION
THE BOLTS THAT HOLD THE RACK AND PINION BROKE WHILE THE VEHICLE WAS BEING DRIVEN. CONSUMER COULD NOT STEER THE VEHICLE. THE VEHICLE WAS TOWED. *AK THE CONSUMER STATED THAT THE BOLTS HELD THE RACK AND PINION TO THE FRAME. STEERING WAS IMPAIRED ALMOST CAUSING AN ACCIDENT. *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105688January 3, 2005
STEERING:RACK AND PINION
VIN, [XXX] BUICK 2001 PARK AVENUE DEALER: PERFORMANCE BUICK - PONTIAC 4033 PORTSMOUTH BLVD CHESAPEAKE, VA 23321-9249 PH: (757) 488-3500 E-MAIL: WWW.PERFORMANCEBUICK.COM CUSTOMER NO: [XXX] INVOICE NO.: [XXX] REPAIR: REPLACED POWER STEERING RACK, POWER STEERING PRESSURE HOSE AND ALIGN. COMPLAINT: THE AUTOMOBILE, A 2001 PARK AVENUE, WITH A MILEAGE OF 66,469 MILES STEERING SYSTEM HAD TO HAVE THE REPAIR AS LISTED ABOVE. AS A BUICK OWNER SINCE 1987, I HAVE NEVER HAD TO HAVE THIS TYPE OF REPAIRS ON ANY OF THE PREVIOUS FAMILY LUXURY CARS (ELECTRA & PARK AVENUES) WITHOUT BEEN COVER UNDER FACTORY WARRANT. WITH A TOTAL REPAIR PRICE OF $1235.23 FOR LABOR ($276.00) AND PARTS ($959.23), I NEED A VERY CLEAR EXPLANATION AND/OR A REFUND FOR SUCH REPAIRS FOR A BUICK PARK AVENUE WITH LOW MILEAGE. QUESTION: IN THE FUTURE, WILL MY FAMILY AND I BE SUBJECTED WITH THIS STEERING PROBLEM AND REPAIRS EVERY 66,000 MILES OR LESS? IF SO, PLEASE INFORM ME OF ANY OTHER PROBLEMS THAT MIGHT DEVELOPE FROM YOUR MAGNETIC STEERING SYSTEM. PLEASE REPLY AS SOON AS POSSIBLE. *AK UPDATED 07/24/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104083December 19, 2004
ELECTRICAL SYSTEM
MY BUICK PARK AVENUE HAS 13K MILES. WHILE DRIVING THE INSTRUMENT GAUGES (TACH, SPEEDOMETER) STARTED TO PULSATE BACK AND FORTH FOR 0 TO THEIR MAX. THEY EVENTUALLY WENT TO 0 AND THE OTHER GAUGES STOPPED WORKING AS WELL. THIS HAS HAPPENED 4 TIMES. THE DEALER DOES NOT KNOW WHAT THE PROBLEM IS AND CURRENTLY HAS THE VEHICLE IN THE SHOP. HE SUGGESTED THAT THE ENTIRE INSTRUMENT PANEL WILL NEED TO BE REPLACED AND IT WILL NOT BE COVERED UNDER WARRANTY (BECAUSE THE CAR IS MORE THAN 3 YEARS OLD.) I NOTICED THAT THIS PROBLEM IS IDENTICAL TO THE PROBLEM STATED IN ANOTHER COMPLAINT (REFERENCE # 8011746) I WISH I KNEW WHAT THEY DID TO CORRECT THAT PROBLEM. I FIND IT HARD TO BELIEVE THAT THE ENTIRE INSTRUMENT PANEL HAS TO BE REPLACED AND NOT BE COVERED UNDER WARRANTY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101141December 15, 2004
SEAT BELTS
CONSUMER'S VEHICLE WAS HAVING THE VERY SAME PROBLEM AS MENTIONED IN RECALL 00V117000. HE CONTACTED THE DEALER AND THE MANUFACTURER, AND WAS TOLD THAT THERE WAS NO RECALL. *AK THE TWO FRONT SEAT BELTS FREQUENTLY BEGAN JAMMED IN THE SHOULDER BELT RETRACTOR. THIS NOT ONLY HAPPEN WHILE INITIALLY BUCKLING THE BELT BUT ALSO OCCURRED WHILE DRIVING LEAVING SLACK IN THE BELT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102917December 14, 2004
STEERING:HYDRAULIC POWER ASSIST SYSTEM
STEERING EXHIBITS A HORRIBLE NOISE AND SHUTTER ON STATIC TURNS AND THIS CONTINUES N THE FORM OF A "STICK SLIP" FEEL UP TO 60 MPH. THE PROBLEM SHOULD BE LOOKED INTO TO SEE IF THERE IS A SAFETY ISSUE AND WILL THIS LEAD TO EARLY FATIGUE. THE DEALERSHIP SAYS THERE IS NO KNOWN FIX. THIS IS A CONTINUAL PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103611December 13, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
THE INTAKE MANIFOLD COVER IS MADE OUT OF PLASTIC, AND HAS BECOME DEFECTIVE FOR A SECOND TIME. THE ANTIFREEZE IS GOING INTO THE ENGINE.*AK..........*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106623December 6, 2004
FUEL SYSTEM, GASOLINE:DELIVERY
FUEL REGULATOR HAD A BIG LEAK THAT ALMOST CAUSED A FIRE, REPLACED FUEL PRESSURE REGULATOR. *BF THE PART WAS REPLACED TWICE. *SC THE CONSUMER STATED THE VEHICLE WAS RECALLED FOR THE SAME PROBLEM ON FEB 2, 2004. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101658November 26, 2004
FUEL SYSTEM, OTHER
CONSUMER RECEIVEDRECALL 04V090000 CONCERNING FUEL PRESSURE REGULATOR. AFTER HAVING RECALL REPAIRS DONE VEHICLE EXPERIENCED A STARTING PROBLEM. DEALER WAS NOTIFIED, AND DEALER INFORMED THE CONSUMER THAT NOTHING ELSE WOULD BE DONE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10094264November 17, 2004
STRUCTURE:FRAME AND MEMBERS, STEERING:HYDRAULIC POWER ASSIST SYSTEM
WHILE DRIVING 10 MPH CRADLE BOLTS RUSTED. AS A RESULT BOLTS BROKE, AND THE STEERING FAILED. NO IMPACT REPORTED. *AK ALL FOUR BACK BOLTS FAILED AND CRADLE DROPPED AND STEERING FAILED. *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101575November 15, 2004
STRUCTURE
METAL DOOR PROTUDES INTO THE PASSENGER COMPARTMENT WHICH CONSUMER BELIEVE IS A SAFETY HAZARD. *BF THE ASH TRAY WOULD NOT STAY CLOSED. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098631November 10, 2004
ENGINE AND ENGINE COOLING, ENGINE AND ENGINE COOLING:ENGINE
I AM SUBMITTING THIS FOR MY FATHER-IN-LAW WHO IS 85 YEARS OLD. THERE IS A DEFECT IN GM 3800 ENGINES (VIN K-RPO L36) AT LEAST FROM 1995 TO 2003. GM IS AWARE OF THE PROBLEM AND REFUSES TO DO ANYTHING ABOUT THIS DEFECT WHICH MAY HAVE THE POTENTIAL FOR CAUSING CATASTROPHIC ACCIDENTS. MY FATHER-IN-LAW WAS PASSING ANOTHER CAR AT ABOUT 70 MPH ON A TWO LANE COUNTRY ROAD WHEN THE ENGINE IN HIS 1998 BUICK PARK AVENUE LOCKED-UP. THE DAMAGE TO THE ENGINE WAS SEVERE ENOUGH TO REQUIRE THAT THE ENGINE BE REPLACED. THE LOCAL BUICK DEALER STATED THAT GM IS AWARE OF THE PROBLEM WITH THESE ENGINES (IN FACT, IT'S RATHER WELL KNOWN AMONG AUTO MECHANICS), BUT HAS A POLICY OF NOT ASSISTING WITH REPAIRS AND HAS NOT RECALLED THE ENGINES. FORTUNATELY THERE WAS NO ACCIDENT IN THIS CASE, HOWEVER, THERE IS THE POTENTIAL FOR AN ACCIDENT TO OCCUR ANYTIME AN ENGINE LOCKS UP AT SPEED. I FEEL THAT THESE ENGINES SHOULD BE RECALLED AND MODIFIED/REPAIRED AT GM'S EXPENSE (THERE IS AN AFTER-MARKET KIT AVAILABLE WHICH IS AN INDICATOR OF THE EXTENT OF THE PROBLEM). THE PROBLEM IS THAT THE ENGINES CAN DEVELOP A LEAK NEAR OR UNDER THE THROTTLE BODY AREA OF THE UPPER (PLASTIC) INTAKE MANIFOLD. THE EGR PASSAGE MELTS THE UPPER INTAKE PLENUM WHICH RESULTS IN AN EXTERNAL (IF YOU ARE LUCKY) OR AN INTERNAL WATER LEAK. IF THE LEAK IS INTERNAL, THE ENGINE CAN ALMOST INSTANTLY LOCK-UP CAUSING DAMAGE TO THE ENGINE AND POTENTIALLY CAUSING A CATASTROPHIC ACCIDENT. MY FATHER-IN-LAW'S CONNECTING RODS WERE BENT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101031November 5, 2004
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
RECEIVED RECALL NOTICE FOR 99 BUICK CONCERNING INJECTOR REGULATOR. HAD TO REPLACE ENTIRE ENGINE DUE TO THE PROBLEM. *BF THE RUPTURE OF THE INTAKE MAINFOLD LEAK CAUSED FUEL AND WATER MIXTURE, THE WATER ON THE TOP PISTONS CAUSED THE ENGINE TO LOCK, THEN THE STARTER CEASED AND BURNED OUT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096257October 23, 2004
FUEL SYSTEM, OTHER:FUEL INJECTION SYSTEM, FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
CAR FAILED TO START PROPERLY AND DEALER INDICATED THE "FUEL PRESSURE REGULATOR IS LEAKING". THE FUEL PRESSURE REGULATOR WAS REPLACED AND THE PROBLEM SOLVED, BUT I WAS CHARGED FOR THE SERVICE. A RECALL HAD BEEN PLACED ON THE SAME CAR (BUICK PARK AVENUE) MODEL FOR FACTOR REPLACEMENT OF THE FUEL PRESSURE REGULATOR FOR OTHER CARS BOUGHT THE SAME YEAR (2000). WAS TOLD I MUST FILE A COMPLAINT IF I EXPECTED TO HAVE THE SERVICE PAID BY A RECALL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092906October 20, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
INTAKE MANIFOLD LEAKED COOLANT FLUID ALL OVER THE ENGINE. THIS RESULTED IN THE VEHICLE STALLING WHILE DRIVING . THE MANIFOLD WAS REPLACED, BUT THE PROBLEM RECURRED. THE DEALERSHIP REPLACED THE MANIFOLD WITH A REDESIGNED ONE.*AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097114October 19, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
THE CONSUMER STATED THE INTAKE MANIFOLD DISINTEGRATED. AS A RESULT ANTI- FREEZE LEAKED INTO THE MANIFOLD AND STARTED TO BURN. PLEASE PROVIDE ADDITIONAL INFORMATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095984October 18, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
I NOTICED COOLANT IN RESERVOIR WAS DISAPPEARING WITH NO VISIBLE EXTERIOR LEAKING. I FILLED IT AND WATCHED IT CAREFULLY OVER THE NEXT COUPLE DAYS. WITHIN 20 MILES I HAD USED 2 QUARTS OF COOLANT AND THEN MY SES LIGHT CAME ON. I IMMEDIATELY TOOK MY CAR TO THE LOCAL REPAIR SHOP. THE MECHANIC CHECKED IT OUT AND DETERMINED THAT NO. 6 CYLINDER WAS TAKING IN COOLANT. AFTER REMOVING THE INTAKE PLENIM HE FOUND A HOLE BURNED THROUGH THE COOLANT JACKET BY THE EGR VALVE. HOPEFULLY, MY ENGINE IS O.K. BUT SEEMS TO HAVE LOST SOME MILEAGE. THIS IS OBVIOUSLY A DEFECTIVE PART AND I SHOULD BE REIMBURSED. MY TOTAL BILL CAME TO ONLY $382.00 INCLUDING THE NEW PLENIM AND GASKET. (LABOR IN TOWN IS A BARGAIN). I HAVE THE OLD PART AND WILL PROVIDE IT IF REQUESTED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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