Buick Lucerne Complaints (2007)

164 consumer complaints on file.

#10260849March 5, 2009
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2007 BUICK LUCERNE. WHILE DRIVING APPROXIMATELY 60 MPH ON NORMAL ROAD CONDITIONS, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AND THE VEHICLE OVER ACCELERATED. THE FAILURE OCCURRED WITHOUT WARNING WHENEVER THE VEHICLE WAS BEING DRIVEN. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING AND THEY STATED THAT THE THROTTLE BODY ASSEMBLY FAILED. THE VEHICLE WAS REPAIRED UNDER WARRANTY. THE FAILURE MILEAGE WAS 20,600 AND CURRENT MILEAGE WAS 20,668. UPDATED 03/23/09. *LJ THE THROTTLE BODY ASSEMBLY WAS REPLACED ON MARCH 4, 2009 UPDATED 03/23/09. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244250October 2, 2008
INTERIOR LIGHTING, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
THE XM RADIO GPS PANEL CAN NOT BE DIMMED AT NIGHT THIS IS A SERIOUS SAFETY PROBLEM AND CAN'T BELIEVE IT CANT BE FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243835September 29, 2008
ELECTRICAL SYSTEM
UNABLE TO READ INFORMATION ON THE INSTRUMENT PANEL CLUSTER DURING THE DAY LIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243733September 26, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, INTERIOR LIGHTING
2007 BUICK LUCERNE LIGHTING SYSTEM ON THE DASHBOARD BECOMES INVISIBLE AT DIFFERENT TIMES. *NJ THE CONSUMER STATED THE DASHBOARD CLUSTER WAS MODIFIED, BUT IT DID NOT HELP. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242835September 18, 2008
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2007 BUICK LUCERNE. THE CONTACT RECEIVED A SAFETY RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 08V441000 (ELECTRICAL SYSTEM) AND CALLED THE DEALER. SHE WAS INFORMED TO WAIT UNTIL SHE GETS ANOTHER SAFETY RECALL NOTICE. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 20,296.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240409August 27, 2008
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
2007 BUICK LUCERNE ENGINE WILL SHUT DOWN WITHOUT ANY NOTICE. CONSUMER STATES THAT THE ENGINE PROBLEMS HAVE BEEN ON-GOING FOR SOME TIME NOW AND WOULD LIKE TO HAVE THE VEHICLE REPLACED BY THE DEALERSHIP. *NJ THE CONSUMER STATED THE ENGINE CRANKED, BUT WOULD NOT START. THE DEALERSHIP CLAIMED THE PROBLEM WAS A DEFECTIVE IGNITION CONTROL MODULE AND VARIOUS ELECTRICAL CONNECTIONS WERE LOOSE AND CORRODED. THE VEHICLE SHUT DOWN ON 7 DIFFERENT OCCASIONS. THE LEFT REAR WINDOW WOULD NOT CLOSE. THE PROBLEM WAS DIAGNOSED AS A TWISTED REGULATOR CABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238765August 18, 2008
ELECTRICAL SYSTEM
I PARKED MY 2007 LUCERNE FOR 17 DAYS WHILE ON VACATION. WHEN I RETURNED, THE BATTERY WAS DEAD. THERE WAS NOTHING PLUGGED INTO THE CAR LIKE A PHONE CHARGER OR ANYTHING ELSE. AFTER CHARGING THE BATTERY, I TOOK IT TO LOCAL DEALER WHO KEPT IT FOR OVER TWO WEEKS, PERFORMED A PARASITIC DRAW TEST, AND BASICALLY FOUND NOTHING EXCEPT A 201MA CURRENT DRAW OVER 7 DAYS. THE BATTERY AND CHARGING SYSTEMS CHECKED OK. THEY COULDN'T TELL ME WHEN OR FOR HOW LONG THAT 201MA DRAW LASTED OR WHAT CAUSED IT. THEY CLAIMED THAT SINCE THEY COULD NOT DUPLICATE THE PROBLEM, THEY CAN'T FIX IT SINCE IT'S "WITHIN SPECS" AT THIS TIME. I BROUGHT CAR HOME AND LET IT SIT UNTOUCHED/UNDRIVEN FOR 3 MORE WEEKS TO TRY TO DUPLICATE IT BEING PARKED ON MY VACATION, AND THERE WAS NO BATTERY DISCHARGE PROBLEM. HOWEVER, I FEEL I CAN'T TRUST THE CAR TO BE PARKED, UNUSED, FOR ANY LENGTH OF TIME (MORE THAN 2 WEEKS) FOR FEAR THE BATTERY WILL DISCHARGE AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232212June 24, 2008
SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL, AIR BAGS:FRONTAL
TL*THE CONTACT LEASED A 2007 GM BUICK LUCERNE. WHILE DRIVING APPROXIMATELY 25 MPH AND APPLYING PRESSURE TO THE BRAKE PEDAL THE ENGINE STARTED RACING. THE DRIVER WAS UNABLE TO SLOW DOWN. THE CONTACT SWAYED TO THE RIGHT TO AVOID CRASHING INTO THE VEHICLE IN FRONT OF HIM. HE CRASHED INTO A TELEPHONE POLE AND THE FRONT AIR BAGS DID NOT DEPLOY. THERE WERE NO PRIOR WARNINGS. THE FIRE DEPARTMENT AND AMBULANCE ARRIVED AND THE CONTACT WAS TAKEN TO THE HOSPITAL. A POLICE REPORT WAS FILED AT THE HOSPITAL. THE INSURANCE COMPANY HAS NOT DETERMINED IF THE VEHICLE WAS DESTROYED. THE VEHICLE HAS NOT BEEN REPAIRED AT THIS TIME. THE FAILURE MILEAGE AND CURRENT MILEAGES WERE 7,100. UPDATED 08/12/08 *BF THE CONSUMER STATED THE ESTIMATED DAMAGE WAS $7800. UPDATED 08/12/08
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10223445April 5, 2008
TIRES
MY 2007 BUICK LUCERNE, CXS WITH BRIDGESTONE TURANZA EL400-02 245/50/18 99H TIRES EQUIPPED, VIBRATES ON THE ROAD AT HIGHWAY SPEEDS. IT IS REALLY DANGEROUS CORNERING AND OUTRIGHT UNSTABLE DRIVING. I HAD MY TIRES BALANCED AT DISCOUNT TIRE AT, NO IMPROVEMENT. I WENT TO ARNIE BAUER DEALER WHO ROAD FORCED BALANCED THEM AND FOUND 2 BAD TIRES. THEY REPLACED THESE 2 BAD TIRES, SLIGHT IMPROVEMENT BUT STILL VIBRATIONS. THEY STATED "NO MORE THEY COULD DO FOR MY CAR" AND "THIS IS JUST HOW THESE CARS RIDE." I OPENED GM SERVICE TICKET 71-609196985. AMADA BORG,GM CUSTOMER SERVICE, WORKED WITH A GM AREA REP. FOR IL. I WAS DENIED TO SPEAK DIRECTLY WITH THE REP. GM HAD TO GO ALONG WITH ARNIE BAUER'S EVALUATION, AND THE REP STATED THEY COULD NOT GET ME NEW TIRES. I THEN DID SOME SEARCHING ON THE INTERNET AND FOUND A FORUM ON EDMUNDS.COM(HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F0F60B1/0). THERE ARE 18 OR MORE PAGES DETAILING FOLKS NIGHTMARE WITH THE SAME ISSUE I AM HAVING. IT APPEARS MANY FOLKS ARE HAVING VIBRATION ISSUES WITH THE LUCERNE. SOME FOLKS HAD THE ISSUE RESOLVED WITH TIRE CHANGES TO MICHELIN HX MXM4 TIRES. I SENT THIS INFORMATION TO GM AND HAD IT ADDED TO MY SERVICE REQUEST FILE. NEXT I WENT TO BILL KAY TO SEE IF THEY COULD HELP ME. THEY DID A TIRE BALANCE AND I STILL HAVE A VIBRATION. THEY STATED THEY COULD NOT GET ME THE MICHELIN TIRES. THIS ISSUE WILL LEAD TO SOME CATASTROPHIC EVENT IF NOT ADDRESSED. ALL I REALLY WANTED WAS THE DEALER TO REPLACE THE TIRES WITH MICHELINS AS IT SEEMS TO SOLVE MANY OTHERS' PROBLEMS. I THINK GM OR BRIDGESTONE NEEDS TO BE INVESTIGATED ON THIS. ALSO, I WENT TO 2 DEALERSHIPS AND TEST DROVE 4 BRAND NEW 2008 LUCERNES AND THEY ALL VIBRATE EVEN WORSE THAN MY CAR. THEY ALL HAVE THE SAME TIRES. I SPENT TOO MUCH MONEY FOR A CAR TO RIDE SO POORLY AND THEN BE TOLD THIS IS HOW IT WAS DESIGNED. MORE IMPORTANTLY, I THINK THIS NEEDS TO BE ADDRESSED BEFORE SOMEONE LOOSES CONTROL AND HAS A SERIOUS ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222810March 25, 2008
ELECTRICAL SYSTEM:WIRING
2007 BUICK LUCERNE WITH SAFETY ISSUE CONCERNING THE WIRING. THE WIRING HARNESS IN THE ENGINE COMPARTMENT WAS FOUND TO BE IN CONTACT WITH THE PULLEY ON THE AIR CONDITIONER COMPRESSOR. THE PULLEY PERFORATED THE WIRE CAUSING THE COPPER CONDUCTOR TO HAVE CONTACT WITH THE PULLEY. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221710March 19, 2008
VEHICLE SPEED CONTROL
2007 BUICK LUCERNE WITH UNEXPECTED ACCELERATION. CONSUMER STATES THAT WHEN SHE PUTS THE CAR IN REVERSE AND RELEASES THE BRAKE PEDAL THE VEHICLE WILL ACCELERATE RAPIDLY AND LEAVE THE GARAGE. SHE WOULD LIKE TO KNOW IF THIS IS NORMAL. *KB THE CONSUMER STATED SHE DIDN'T HEAR ANYTHING DIFFERENT IN THE SOUND OF THE ENGINE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220945March 12, 2008
AIR BAGS:FRONTAL
I HAD ENTERED A LEFT TURN LANE AND HAD GOTTEN OVER THE LINE INTO ONCOMING TRAFFIC. ANOTHER VEHICLE STRUCK ME HEAD-ON AT APPROXIMATELY 50 MILES PER HOUR. MY AIR BAGS (SIDE AND FRONT) DID NOT DEPLOY. I STRUCK THE STEERING WHEEL WITH MY RIGHT CHEST (THE SEATBELTS WORKED). IT TOOK OVER 6 WEEKS FOR THE BLOOD ACCUMULATION AND BRUISING TO SUBSIDE. WHEN I CALLED MY BUICK DEALER, THEY TOLD ME THAT IF I HAD NOT HIT THE FRONT BUMPER IN THE CENTER, THAT THE AIRBAG MIGHT NOT DEPLOY. I CONSIDER THAT NONSENSE, SINCE EVEN THE MOTOR MOUNTS WERE BROKEN, RESULTING IN THE VEHICLE BEING TOTALED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10220546March 10, 2008
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ELECTRICAL SYSTEM:WIRING: REAR COMPARTMENT/TRUNK
BATTERY LOCATED IN PASSENGER COMPARTMENT UNDER SEAT, INFANTS OR WHOEVER RIDES IN REAR ARE AT RISK, A BATTERY CAN LET OUT SULFURIC ACID FUMES AND DAMAGE SAFETY BELT SYSTEM. BATTERY PRODUCES CHEMICAL THAT CAUSE CANCER,AND ACID & GAS THAT CAN EXPLODE IF A MATCH IS LIGHT. PROTECTION IS MINIMAL TO PASSENGERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218839February 22, 2008
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TL*THE CONTACT OWNS A 2007 BUICK LUCERNE. WHILE DRIVING DOWNHILL AT 10 MPH, THE CONTACT FIRMLY DEPRESSED THE BRAKE PEDAL AND THE BRAKES LOCKED. THE CONTACT SKIDDED INTO A SNOW BANK. THE ROAD CONDITIONS WERE SLIPPERY. THE VEHICLE WAS PUSHED OUT OF THE SNOW BANK AND DRIVEN HOME. THE VEHICLE WAS NOT INSPECTED BY A DEALER. THE OWNER'S MANUAL STATED TO FIRMLY APPLY THE BRAKES AND THE ABS WOULD WORK. THE CURRENT AND FAILURE MILEAGES WERE 8,000. UPDATED 03-07-08 *BF
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10218814February 21, 2008
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THE OWNER MANUAL STATES: USING ABS. DO NOT PUMP THE BRAKES. JUST HOLD THE BRAKE PEDAL DOWN FIRMY AND LET ANTI-LOCK WORK FOR YOU. YOU MIGHT HEAR THE ANTI-LOCK PUMP OR MOTOR OPERATE, AND FEEL THE BRAKE PEDAL PULSATE, BUT THIS IS NORMAL. AT SLOW SPEED, GOING DOWN HILL ON SLIPPER SURFACE, IF THE ABOVE INSTRUCTIONS ARE FOLLOWED, ONE CAN END UP IN THE DITCH OR WORSE. THERE IS NO MENTION IN THE INSTRUCTIONS AS TO SPEED BEFORE BRAKES ACTIVATE WHICH COULD RESULT IN INJURY OR WORSE. OWNERS' MANUAL INFORMATION IS INACCURATE. ARE ANTI-LOCK BRAKES BEING OVER EMPHASIZED. ARE THEY AS GOOD AS ADVERTISED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218313February 11, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
2007 BUICK LUCERNE INSTRUMENT PANEL NOT VISIBLE IN DAYLIGHT. CONSUMER STATES THAT THE SPEEDOMETER CANNOT BE SEEN AT ALL BECAUSE OF BAD ILLUMINATION. CONSUMER STATES HE HAS TO LOOK AWAY FROM THE ROAD FOR 4 TO 6 SECONDS TO GUESS THE SPEED. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216142January 26, 2008
TIRES:TREAD/BELT, TIRES:BEAD
PURCHASED CAR ON 1/17/2008 AS DEMO 2007 W/6314 MI ON WAY HOME CAR WAS PULLING TO RIGHT WAS FOUND TO HAVE A SHIFTED STEEL BELT ON DRIVERSIDE FRONT TIRE. TIRE WAS REPLACED. WE WANTED ALL THE TIRES REPLACED BECAUSE VISUALLY THE DEFECT MAY NOT BE DETECTED. THE DEALERSHIP REFUSED BECAUSE GMAC POLICIES ARE THAT IT HAS TO BE PROVEN THERE IS A DEFECT. IF WE HAD A BLOWOUT AT HIGHWAY SPEEDS AND WERE INJURED OR KILLED I GUESS THEY WOULD REPLACE THEM. WE WERE TOLD THAT SOMETIMES A BLEB IS SEEN BUT NOT ALWAYS. WE REPLACED ALL THE TIRES W/COOPERS AT OUR EXPENSE. MAJOR RECALLS ON FORD EXPLORERS TOOK PLACE IN 2000,2003, 2004. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215014January 11, 2008
VISIBILITY:WINDSHIELD WIPER/WASHER
2007 BUICK LUCERNE WINDSHIELD WIPER FAILURE. CONSUMER STATES THAT THE WINDSHIELD WIPERS MADE A SHARP NOISE THEN STOPPED COMPLETELY. CONSUMER COULD NOT SEE THE VEHICLE LEFT THE ROAD AND HIT A HEDGE IN SOMEONE'S YARD. *KB THE CONSUMER WAS INFORMED THE FAILURE OF THE WINDSHIELD WIPER WAS DUE TO A PLASTIC CLIP THAT SUDDENLY DISENGAGED. THE CLIP LINKED THE WIPER MOTOR WITH THE WIPER BLADES. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10209389November 19, 2007
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
MY CAR HAS BEEN IN THE REPAIR SHOP AT LEAST SIX TIMES FOR THE SAME PROBLEM AND THE LIGHT STILL COMES ON FOR THE TIRE SYSTEM SENSOR. DOES BUICK KNOW HOW TO FIX THIS? THEY HAVE SUPPOSEDLY REPLACE THE MODULE THAT INCLUDES THE DOOR LOCKS AND A SENSOR. JUST GOT IT BACK AND IT DID IT AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209155November 16, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2007 BUICK LUCERNE. WHEN THE VEHICLE IS IN A DARK AREA, THE INSTRUMENT PANEL ILLUMINATES. WHEN THE VEHICLE IS IN A WELL LIT AREA, THE SPEEDOMETER, ODOMETER, AND GEAR SHIFT GAUGES ARE DISPLAYED. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT IT WAS A MANUFACTURER DEFECT. THE MANUFACTURER INFORMED THE DEALER TO REPLACE THE ENTIRE CLUSTER. THE DEALER PERFORMED THE REPAIR, BUT THE FAILURE STILL EXISTS. A POLICE REPORT WAS FILED. THE CURRENT MILEAGE WAS 1,200 AND FAILURE MILEAGE WAS 232.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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