Buick Lucerne Complaints (2008)

218 consumer complaints on file.

#10489157December 18, 2012
STRUCTURE:BODY
INSIDE CENTER PILLAR (COLUMN BETWEEN FRONT AND REAR) TRIMS HAD GAPS WHERE TRIMS DIDN'T COVER THE OPENING. TOOK CAR TO A GM REPAIR FACILITY (DEALER) 4 TIMES. THEY INSTALLED CLIPS BUT STILL THERE IS A GAP ON ONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489159December 18, 2012
EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
WHILE DRIVING HOME AFTER PURCHASING THE CAR, THE ONSTAR SYSTEM KEPT STATING THAT WE WERE OFF COURSE (IT DIDN'T RECOGNIZE WHERE THE CAR WAS). ONSTAR ATTEMPTED TO REPAIR IT REMOTELY, WHICH DIDN'T WORK. TOOK CAR TO A GM REPAIR FACILITY (DEALER) WHO ATTEMPTED A REPAIR. AFTER THAT, ONSTAR WOULD OCCASIONALLY DIAL A NUMBER BY ITSELF USING THE BUILT IN CELL PHONE WITHOUT MY INITIATING THE CALL, AND ALSO WOULD HANG UP BY ITSELF WHILE I WAS TALKING TO AN ONSTAR REPRESENTATIVE. THE GM REPAIR FACILITY (DEALER) SAID THERE WAS NO PROBLEM, BUT ONSTAR VERIFIED THAT THEY CALLED THE DEALER AND ADVISED THEM THAT THERE WAS A PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489169December 18, 2012
ELECTRICAL SYSTEM
THREE DOOR LOCKS CEASED WORKING AT VARIOUS TIMES REGARDLESS OF USING A KEY FOB OR THE SWITCH ON THE INSIDE OF THE DOOR. TWO WERE REPAIRED AT A GM REPAIR FACILITY (DEALER). THAT GM REPAIR FACILITY ATTEMPTED TO FIX THE 3RD ONE, BUT WAS UNSUCCESSFUL. IT IS AGGRAVATING TO HAVE TO LOOK AT ALL 4 DOORS EACH TIME THE CAR IS UNLOCKED OR LOCKED TO CHECK THE POSITION OF THE LOCK KNOB. HAZARD: IF THE DOOR WOULD NOT LOCK WHEN THE CAR IS LEFT PARKED, IT MIGHT BE EASILY BROKEN INTO, OR IF THE DOOR DIDN'T UNLOCK IN AN EMERGENCY, IT MIGHT TRAP SOMEONE INSIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489155December 18, 2012
STRUCTURE:BODY
OUTSIDE DRIVER'S CHROME DOOR HANDLE PULLS OFF WHEN OPENING THE DOOR. TOOK IT TO A GM REPAIR FACILITY (DEALER) WHO REPLACED IT, BUT SAME PROBLEM RETURNED WITH THE NEW HANDLE. WAS TOLD BY AN EMPLOYEE AT A GM DEALER THAT THEY ARE AWARE OF THE PROBLEM WITH THE CHROME DOOR HANDLE. HAZARD: IF A THIEF PULLS ON THE HANDLE WHILE CAR IS IN A PARKING LOT, OR WHEN CAR IS STOPPED AT A TRAFFIC LIGHT, THE HANDLE WOULD COME OFF AND EXPOSE THE INNER WORKINGS OF THE LOCK, POSSIBLY ALLOWING THE DOOR TO BE OPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467588July 24, 2012
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
PURCHASED VEHICLE 4/2/12. 6/30/12 CAR WOULD NOT START. FULL POWER AND CRANK BUT WOULD NOT ENGAGE. CAR TOWED AND DIAGNOSED AS FUEL PUMP/RELAY. THE RELAY WAS MELTED. REPAIRED WITHOUT INCIDENT. JULY 23,2012 CAR REPEATED. NO START. CAR TOWED AGAIN AND RELAY IS MELTED AGAIN. RESEARCHING IT SEEMS TO BE A COMMON EVENT OCCURRING IN 2008 V8. MECHANIC HAS DETERMINED IT TO BE AN ELECTRICAL PROBLEM STEMMING FROM FUSE AND AMPS BEING DELIVERED TO RELAY. *TR THE CONSUMER STATED THE MANUFACTURER EXCEEDED AND A REASONABLE AMOUNT OF TIME ADDRESSING THE FAILURE.*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464173July 4, 2012
ELECTRONIC STABILITY CONTROL (ESC)
WHILE DRIVING A HIGHWAY SPEED,MY 2008 BUICK LUCERNE SHOWED A SERVICE STABILITRAK LIGHT.THIS CAUSED A LOSS OF TRACTION AND I HAD TO SLOWLY BRING THE VEHICLE UNDER CONTROL MANUALLY. THIS CONDITION LASTED A FEW SECONDS AND THEN RETURNED TO NORMAL. THIS HAS HAPPENED SEVERAL TIMES AT HIGHWAY SPEED UP TO THE PRESENT DATE. I TOOK THE VEHICLE TO MY DEALER(KARP BUICK). THEY WERE UNABLE TO REPLICATE THE PROBLEM.THE CONDITION STILL EXISTS. IT ALSO SOMETIMES SHOWS A STABILITRAK NOT READY LIGHT AND CAUSES THE SAME LOSS OF CONTROL.I UNDERSTAND THE BUICK LACROSSE,THE GMC ACADIA AND THE GMC SIERRA HAD SIMILAR PROBLEMS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451226March 12, 2012
ENGINE AND ENGINE COOLING, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
I UNDERSTAND THERE IS A RECALL TO DISABLE AND REMOVE THE HEATED WINDSHIELD SOLUTION FROM THE CAR. THIS IS A FEATURE THAT COST EXTRA WHEN BUYING THE CAR AND I FEEL YOU SHOULD REPAIR IT, NOT JUST REMOVE THE FEATURE. IS THERE ANY REPAIR INSTEAD OF REMOVAL? IF NOT HOW DO YOU COMPENSATE OWNERS FOR THE LOSS OF FUNCTIONALITY OF THE HEATED WINDSHIELD SYSTEM. I LIVE IN THE NORTHEAST AND USE IT OCCASIONALLY IN THE WINTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449162February 24, 2012
AIR BAGS
DAMAGE WAS EXTENSIVE ENOUGH TO TOTAL OUT THE CAR, BUT AIR BAGS NEVER DEPLOYED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10437753November 29, 2011
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC
WHILE DRIVING AT 55 M.P.H. GOING DOWNHILL AT A 6% GRADE VEHICLE'S FRONT END AND STEERING COLUMN STARTED VIBRATING VIOLENTLY. PULLED OVER AND LET CAR SIT FOR 30-45 MINUTES, THEN TRAVELED ON. TOOK CAR TO BUICK DEALER AND FOUND ROTORS SEVERELY WARPED. ROTORS WERE TURNED(MACHINED) AND CAR BRAKES WERE OK FOR NEXT 2-3000 MILES. DRIVING AT 55M.P.H. NOTICED PULSATION/VIBRATION WHEN APPLYING BRAKES. TOOK CAR TO LOCAL DEALER AND THEY DID NOT SEEM IT WAS ANYTHING TO WORRY ABOUT. DROVE CAR AT 55 M.P.H. ON HIGHWAY AND VIBRATION AND PULSATION BECAME WORSE. TOOK CAR TO A NATIONAL RETAILER AND HAD TO HAVE ROTORS REPLACED WITH HEAT DISSIPATING ROTORS. CAR SHOULD HAVE HAD THESE TYPE ROTORS TO BEGIN WITH DUE TO SIZE AND WEIGHT. THIS PROBLEM COULD CAUSE A FIRE OR THE INABILITY TO STOP WHEN NEEDED, CAUSING POSSIBLE SERIOUS ACCIDENTS. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433549October 29, 2011
STRUCTURE:BODY:DOOR
I WAS GETTING BACK INTO MY CAR AND WENT TO OPEN THE DRIVER'S SIDE DOOR, WHEN THE DOOR HANDLE MECHANISM PULLED OUT OF THE DOOR. I WAS SHOCKED....NEVER EXPERIENCE THIS IN 41YEARS OF DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10415052July 25, 2011
STEERING
CLUNK IN STEERING WHEN TURNING STEERING WHEEL WHEN PARKED OR MOVING. CAN ALSO HEAR THE CLUNK NOISE WHEN DRIVING ON ROUGH ROADS. THIS IS A PROBLEM THAT DOES NOT GO AWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396009April 15, 2011
AIR BAGS
TL* THE CONTACT OWNED A 2008 BUICK LUCERNE. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE WAS INVOLVED IN A CRASH IN WHICH THE AIR BAGS DID NOT DEPLOY. THE CONTACT WAS TRANSPORTED TO THE HOSPITAL VIA AMBULANCE TO TREAT SERIOUS INJURIES. A POLICE REPORT WAS FILED AND THE CONTACT WAS THE ONLY PERSON REPORTED INJURED. THE VEHICLE WAS DESTROYED AND TOWED TO AN INSURANCE LOT. THE FAILURE WAS NEVER DIAGNOSED. THE FAILURE AND CURRENT MILEAGE WAS 28,248. UPDATED 5/24/11 *CN UPDATED 06/03/11
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10390050March 14, 2011
STRUCTURE:BODY:DOOR
WITH ONLY 85 MILES LEFT ON MY WARRANTY FOR MY 2008 BUICK LUCERNE THE DRIVER'S SIDE DOOR HANDLE FELL OFF. MY HUSBAND WAS ABLE TO TEMPORARILY PUSH IT BACK ON. WE IMMEDIATELY DROVE TO THE DEALERSHIP. THEY REPLACED THE DOOR HANDLE UNDER THE WARRANTY. THE BILL WOULD HAVE BEEN $94 OTHERWISE. NO WAY SHOULD A DOOR HANDLE FALL OFF A VEHICLE WHICH IS STILL BARELY NEW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383217February 18, 2011
LATCHES/LOCKS/LINKAGES
WHEN OPENING DRIVER'S DOOR THE HANDLE CAME APART IN MY HAND. I HAD MY MECHANIC PUT IT BACK TOGETHER. THIS HAS HAPPENED TWICE SO I AM REALLY AFRAID TO OPEN THIS DOOR. WILL BUICK REPLACE THIS DOOR HANDLE? UPDATED IVOQ 02/24/11 *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373941January 3, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT WAS DRIVING APPROXIMATELY 30 MPH AND APPLYING THE BRAKES WHEN THE VEHICLE EXHIBITED AN ABNORMAL THUMPING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER AND THE DEALER ADVISED THE CONTACT THAT THE REAR ROTORS WOULD NEED REPLACING. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 18,641 AND THE CURRENT MILEAGE WAS 19,512. UPDATED 03/02/11 *BF UPDATED 03/08/11*JB UPDATED 12/14/11 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370928December 16, 2010
VISIBILITY:WINDSHIELD WIPER/WASHER
TL*THE CONTACT OWNS A 2008 BUICK LUCERNE CXL. THE CONTACT NOTICED THAT THE WINDSHIELD WASHER WAS INOPERABLE. THE DEALER WAS INFORMED AND ADVISED THE CONTACT TO LEAVE THE VEHICLE IN HIS GARAGE. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 16,000. UPDATED 03/25/11*LJ UPDATED 05/03/11*LJ THE CONSUMER STATED THE WINDSHIELD WIPER FLUID FREEZES AND THERE IS NO WAY TO PREVENT IT. UPDATED 08/05/11 UPDATED 09/19/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10364005November 4, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2008 BUICK LUCERNE. WHILE DRIVING APPROXIMATELY 2 MPH WITH HER FOOT ON THE BRAKE PEDAL THE VEHICLE SURGED FORWARD, RESULTING IN A CRASH. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP BUT THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 13,800. THE VIN WAS UNAVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10350122August 17, 2010
TRACTION CONTROL SYSTEM, LATCHES/LOCKS/LINKAGES:DOORS:LATCH, FUEL SYSTEM, GASOLINE, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT STATED WHEN REFUELING THE VEHICLE, GASOLINE WOULD SPEW BACK OUT FROM THE FILLER TUBE AND ONTO THE CONTACT. THE DEALER ADVISED THAT THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. IN ADDITION, THE FRONT DRIVER WINDOW WAS ABNORMALLY SLOW IN OPENING AND WOULD SQUEAK. THE DRIVER SEAT HAS NO PADDING AND WHEN EXITING THE VEHICLE, SHE WOULD HAVE TO TILT THE STEERING WHEEL UPWARD IN ORDER TO EXIT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 19,950. UPDATED 12/7/10 *CN THE CONSUMER ALSO STATED THE TRACTION LIGHT ILLUMINATED AND THE DOOR LOCKS HAD TO REPAIRED. UPDATED EVOQ 03/01/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346912August 2, 2010
VISIBILITY:REAR WINDOW WIPER/WASHER, ELECTRICAL SYSTEM
THE HEATED WINDSHIELD WASHER RECALL 10153 IS NOT SUFFICIENT. THEY ARE NOT OFFERING A REPAIR BUT TO DISABLE IT. I AND MANY OTHERS WHO HAVE THIS OPTION ARE NOT GOING TO GET THE RECALL DONE BECAUSE WE WANT THIS FEATURE TO WORK. BECAUSE OF THIS MANY ARE AT RISK. WHAT IF SOMEONE DOES NOT GET IT DONE AND PARKS THEIR VEHICLE UNDER AN APARTMENT COMPLEX GARAGE AND IT IGNITES? EVEN PEOPLE WHO THAT DO NOT HAVE THIS CAR ARE AT RISK. I BOUGHT A MUCH MORE EXPENSIVE CAR THEN I REALLY NEEDED BECAUSE OF THIS FEATURE. GM SHOULD BE FORCED TO FIND A NEW VENDOR TO DESIGN A REPLACEMENT MODULE. IT'S BEING DISABLED BECAUSE IT IS CHEAPER FOR THEM TO GIVE YOU $100 THEN TO REDESIGN AND FIX THE PROBLEM. WHAT WILL BE NEXT, IF THE ABS MODULES START TO BURN AND THE VENDOR GOES OUT OF BUSINESS WILL THEY THEN HAVE A RECALL TO DISABLE THE ABS? I PLEAD WITH YOU TO NOT LET GM GET AWAY WITH THIS. THANK YOU *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10345527July 29, 2010
ELECTRICAL SYSTEM
2008 BUICK LUCERNE. CONSUMER WRITES REGARDING RECALL AND CLASS ACTION SUIT INVOLVING GM *TGW THE CONSUMER STATED THE HEATED WASHER FLUID SYSTEM (HWFS) WAS A MARKETING FEATURE ON THE GM PRODUCT. THE PROPOSED SOLUTION OF PERMANENTLY DISABLING AND REMOVING THE HEATED WASHER FLUID SYSTEM IS NEITHER ACCEPTABLE NOR JUST. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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