Buick LaCrosse Complaints

2,125 consumer complaints on file.

#10461254June 11, 2012
ELECTRICAL SYSTEM, SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
WHILE DRIVING VEHICLE, VEHICLE ELECTRONICS WENT INOPT WHILE CRUISING DOWN HIGHWAY AT 60 MPH. SPEEDOMETER, INSTRUMENT CLUSTER, TURN SIGNALS, NAVIGATION AND RADIO WERE ALL INOPT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460879June 7, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE THE VEHICLE WAS PARKED AND UNOCCUPIED, THE EMERGENCY HORN SOUNDED UNINTENDEDLY AND BLACK SMOKE EMITTED FROM UNDERNEATH THE VEHICLE. WHEN THE CONTACT APPROACHED THE VEHICLE, HE BEGAN TO INSPECT UNDERNEATH THE HOOD AREA AND NOTICED THE FUSE BOX AND WIRES WERE BURNT SEVERELY. THERE WERE NO FLAMES PRESENT. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER, WHO STATED THE ELECTRICAL HARNESS WOULD NEED TO BE REPLACED. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10460390June 3, 2012
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I AM AN OWNER OF A 2006 BUICK LACROSSE CX, WITH APPROX. 47,000 MILES. AS I ENTERED THE UNDERGROUND PARKING GARAGE, AT WORK, TUESDAY MORNING, I DISCOVERED I HAD NO LOW BEAMS. THE HIGH BEAMS AND PARKING LIGHTS BOTH WORKED. I TOOK THE CAR TO A VERY REPUTABLE DEALER TO DIAGNOSE. I WAS TOLD THAT IT WAS A GOOD THING I GOT THE CAR THERE WHEN I DID. (I COULD'VE HAD A FIRE UNDER THE HOOD)...THE TECHNICIAN SAID THAT THE FUSE BOX, AGAINST THE FIREWALL, UNDER THE HOOD, HAD MELTED. THIS COULD HAVE BEEN A VERY DANGEROUS SITUATION, A.E., DRIVING AT 65 MPH AT NIGHT, A FIRE, ETC... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459734May 26, 2012
STEERING
POWER STEERING UNIT SPRUNG A LEAK FROM THE CASING WHERE A HOLE WAS OBSERVED. WE HAD TO REPLACE THE ENTIRE POWER STEERING UNIT JUST 3,000 MILES OUT OF WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459447May 25, 2012
ENGINE
2012 BUICK LACROSSE. CONSUMER STATES MECHANICAL BREAKDOWN *TGW THE CONSUMER STATED WHILE DRIVING, HE COULD SMELL A BURNING ODOR AND A VERY LOW KNOCKING SOUND COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSIS. THE CONSUMER WAS INFORMED THERE WAS NO OIL ON THE DIP STICK, THE REAR MAIN SEAL WAS LEAKING AND THERE WAS OIL LEAKING BETWEEN THE ENGINE AND TRANSMISSION. THE CONSUMER ALSO STATED A WARNING LIGHT NEVER APPEARED ON THE DASHBOARD TO WARN HIM OF A PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459454May 24, 2012
ENGINE AND ENGINE COOLING
2010 BUICK LACROSSE. CONSUMER STATES VEHICLE STALLS WHILE DRIVING *TGW THE CONSUMER STATED WHILE DRIVING, THE VEHICLE WOULD LOOSE ALL POWER. ALL THE LIGHTS ON THE DASHBOARD WOULD ILLUMINATE AND HE WOULD HAVE TO LET THE VEHICLE SIT FOR 5-15 MINUTES BEFORE STARTING IT AGAIN. WHEN HE DID RESTART THE VEHICLE, THE CHECK ENGINE LIGHT STAYED ON. THE CONSUMER STATED THE VEHICLE WAS TAKEN TO THE DEALER THREE TIMES. THE LAST TIME, THE DEALER RECOMMENDED REPLACING THE ECM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458649May 16, 2012
STEERING, SUSPENSION
NOISE LIKE RUBBING SOUND COMING FROM STEERING COLUMN AREA. STEERING GEAR WAS REPLACED ONCE, PROBABLY TWO YEARS AGO AND NOW MAKING SAME SOUND AS BEFORE. THE TIRES HAVE BEEN REPLACED REPEATEDLY ON THIS VEHICLE AND IT STILL FEELS LIKE IT IS HOPPING OR WALKING INSTEAD OF ROLLING. THIS OCCURS MOST PROMINENTLY IN THE MORNING AT STARTUP AND WILL CONTINUE UP TO 50 MPH AND BEYOND. THE MECHANICS WILL NOT RECOGNIZE THE PROBLEM AND HAVE NOT BEEN ABLE TO GET AUTHORIZATION FROM GM REGIONAL TO DO ANYTHING OTHER THAN CHARGE A FEE FOR FURTHER DIAGNOSIS. THIS PROBLEM EXISTED FROM THE TIME THE VEHICLE WAS PURCHASED AND THE DEALERSHIPS SHARE INFORMATION AND WILL NOT INDEPENDENTLY DIAGNOSE THE PROBLEM. I HAVE REQUESTED GM AND BUICK TO PROVIDE A MECHANIC THAT IS FAMILIAR WITH THIS PROBLEM AND CAN RESOLVE IT, BUT THEY REFUSE TO ACT. I AM NOT AT ALL HAPPY WITH THE PERFORMANCE OF THE VEHICLE AND WAS UNDER THE BELIEF THAT THE DEALERSHIP AND BUICK OR GM WOULD MAKE IT RIGHT. I WILL NOT RECOMMEND EITHER THE DEALERSHIP OR GM OR BUICK TO ANYONE. I DO NOT OWN ANOTHER CAR SO I HAVE SPENT MANY DAYS WITHOUT A VEHICLE DURING DIAGNOSIS AND REPAIRS AND CANNOT TOLERATE SITTING FOR 4-6 HOURS IN THE DEALERSHIP OR GOING WITHOUT TRANSPORTATION WILL THIS IS ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456692April 27, 2012
STEERING
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE CXS. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THERE WAS A ROUGHNESS IN THE STEERING SHAFT. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE STEERING SHAFT WAS LOOSE AND WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 27,367. UPDATED 6/4/12 *CN THE CONSUMER STATED THE INTERMEDIATE STEERING SHAFT WAS REPLACED ON 03/2/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455480April 17, 2012
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS 2012 BUICK LACROSSE. THE CONTACT WAS DRIVING 25 MPH WHEN THE VEHICLE SUDDENLY STALLED WITHOUT WARNING. THE CONTACT SHIFTED INTO NEUTRAL AND WAS ABLE TO RESTART THE VEHICLE. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO ATTEMPTED TO INSPECT THE FAILURE FOR OVER TEN DAYS, AS WELL AS PERFORM SEVERAL TEST DRIVES BUT WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED WHO ADVISED THE CONTACT THAT THEY WOULD SEND A REPRESENTATIVE TO FURTHER INSPECT THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 1,300 THE CONSUMER SOLD THE VEHICLE BACK TO THE DEALER, BECAUSE THEY WERE UNABLE TO DETERMINE THE PROBLEM. UPDATED 06/01/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453000March 26, 2012
EXTERIOR LIGHTING
THIS HAS HAPPENED NUMEROUS TIMES. OUR HEADLIGHTS WILL GO OUT AT NIGHT OR ANYTIME. WE WERE ALMOST IN AN ACCIDENT ON MARCH 24,2012 WITH MYSELF AND MY 2 CHILDREN BECAUSE OF THIS THERE WAS ONCOMING TRAFFIC AND I DIMMED MY LIGHT AND THEN EVERYTHING WENT BLACK I COULDN'T SEE THE ROAD AND THE OTHER CAR JUST MISSED FROM HITTING MY VEHICLE. PLEASE HELP IT IS VERY SCARY. THERE HAS BEEN A TIME THAT THIS HAPPENED AND THEN FOR 3 DAYS AFTERWARDS I STILL DIDN'T HAVE ANY LIGHTS DIM OR BRIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452438March 20, 2012
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
LOW BEAMS INTERMITTENTLY FAIL AT NIGHT, THEN SELF-RESTORE WITHIN A FEW MINUTES. HIGH BEAMS WORK. ALREADY CHANGED THE SIGNAL ARM SWITCH, THE HEADLAMP IN-DASH SWITCH, THE RELAY IN THE FUSEBOX, BOTH HEADLAMP ASSEMBLIES. HOMESTEAD CHEVROLET/CADILLAC DEALER AND VARIOUS "SMART" MECHANIC SHOPS SEEM TO BE OUTWITTED BY THIS ONE. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451069March 10, 2012
STEERING
HIGH PRESSURE POWER STEERING HOSE BEGAN LEAKING RESULTING IN LOSS OF POWER STEERING FLUID. WHICH COULD RESULT IN LOSS OF POWER STEERING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451015March 9, 2012
ELECTRICAL SYSTEM
I PURCHASED A BUICK LACROSSE IN MAY 2010. I BEGAN HAVING ISSUES WITH THE VEHICLE JUNE 27, 2011. I'VE HAD MULTIPLE MECHANICAL ISSUES WITH THE CAR. THE ELECTRIC HEATER IN THE SEATS HAVE GONE OUT 3 TIMES AND BEEN REPAIRED AND IS NOW NOT WORKING AGAIN. THE LAST REPAIR ON THE HEATER IN THE DRIVER SEAT WAS JANUARY 2012. ON AUGUST 1, 2011 THE CAR WAS TOWED TO THE DEALERSHIP DUE TO THE BATTERY LEAKING ACID ALL OVER THE WIRES AND SEVERAL OTHER PARTS. THE WAS KEPT FOR ALMOST 10 DAYS. THE VISOR FOR THE MOON ROOF STARTED MALFUNCTIONING AND HAD TO BE REPAIRED. THE ENGINE HAD A KNOCKING SOUND AND I WAS TOLD THAT'S HOW HE CARE SOUNDS. THE DOOR HANDLE HAD TO BE REPLACED, THE CAR HAS HAD ONGOING ELECTRICAL ISSUES AND GM HAS NOT WORKED OPENLY AND HONESTLY WITH ME. GM HAS REPEATEDLY TOLD ME THE CARE IS NOT ELIGIBLE TO BE BOUT BACK BUT WILL NOT GIVE A EXPLANATION WHY. I REPEATEDLY REQUESTED TO SPEAK WITH A SUPERVISOR AND WAS DENIED OPPORTUNITY BY A GM REP NAME [XXX] FOR SEVERAL WEEKS. I HAVE REPEATEDLY ASKED FOR SOMETHING IN WRITING AND GM REFUSES TO PUT ANYTHING IN WRITING. "WHEN I EXPLAINED THAT I WANTED THEM TO BUY THE CARE BACK DUE TO THE ONGOING ELECTRICAL ISSUES AND NOT TO JUST EXTEND THE WARRANTY I WAS TOLD BY THE GM REP THAT I WAS TRYING TO PLAY A ALL OR NOTHING GAME AND MAY END UP WALKING AWAY WITH NOTHING." AFTER THAT COMMENT I FELT BULLIED INTO EXCEPTING A OFFER OF TWO CAR PAYMENTS AND A EXTENSION OF THE WARRANTY TO 45,000 ADDITIONAL MILES. I LATER WITHDREW MY ACCEPTANCE OF THE OFFER DUE TO THE SEATS MALFUNCTIONING AGAIN AND FEELING AS THOUGH I WAS FORCED TO TAKE THE OFFER WITH THE GM REP DENYING ME THE ABILITY TO SPEAK WITH A SUPERVISOR FOR WEEKS AND MAKING THE STATEMENT THAT HE MADE DURING A CONFERENCE ON 2/24/12. THIS IS THE SECOND GM VEHICLE THAT I BOUGHT IN THE PAST 4 YRS THAT HAD ELECTRICAL ISSUES. MY 07 SATURN AURA HAD ELECTRICAL ISSUES LOST $9000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449093February 23, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT WHILE EXITING A PARKING SPACE, THE VEHICLE ACCELERATED ABNORMALLY. THE BRAKES WERE APPLIED BUT FAILED TO STOP THE VEHICLE AS THE VEHICLE CONTINUED TO ACCELERATE AND CRASHED INTO SEVERAL OTHER VEHICLES. THERE WERE NO INJURIES AND THE VEHICLE WAS TOWED A COLLISION SHOP. THE DEALER WAS CONTACTED AND STATED TO THE CONTACT THAT THEY WERE GOING TO INSPECT THE EVENT DATA RECORDER BOX THAT WAS LOCATED INTO THE VEHICLE. THE DIAGNOSIS WAS THAT THE VEHICLE WAS TRAVELING 60 MPH. THE VEHICLE WAS REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 23,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10448559February 20, 2012
ENGINE AND ENGINE COOLING
A COUPLE MONTHS AGO IT STALLED, WHILE MY 17 YEAR OLD DAUGHTER WAS DRIVING IT. THERE WERE NO ENGINE LIGHTS ON. THIS HAPPENED TO ME A COUPLE TIMES AND TO MY HUSBAND. IT TAKES ABOUT 2-3 MINUTES BEFORE YOU CAN START IT. THE ENGINE LIGHT WILL COME ON WHEN IT STALLS, BUT GOES OFF WHEN STARTED. WITHOUT THE ENGINE LIGHT ON, THERE IS NO THE CODE TO FIND OUT WHAT IS WRONG. ONE TIME IT STALLED AND WHEN STARTED, THE ENGINE LIGHT STAYED ON.. MY HUSBAND TOOK IT TO THE GM DEALER AND WE WERE TOLD IT WAS THE BATTERY. WE BOUGHT BRAND NEW BATTERY AND INSTALLED IT. SAME DAY THE CAR WOULD STALL. I HAVE READ MANY STORIES ABOUT THIS PROBLEM WITH THE 2005 BUICK LACROSSE. PEOPLE SEEM TO HAVE MULTIPLE PROBLEMS IT COULD BE, BUT WHEN REPLACING PARTS DOESN'T FIX THE STALLING PROBLEM. I CALLED GM AND GOT A CASE NUMBER. WE ARE TOLD TO KEEP DRIVING IT UNTIL THE ENGINE LIGHT STAYS ON SO WE CAN GET A DIAGNOSIS. WHEN THE CAR STALLS AT 20 MPH OR 55 MPH, YOU HAVE NO CONTROL OF THE VEHICLE. GM WON'T DO ANYTHING UNTIL THERE IS A DIAGNOSIS. I ASKED GM IF I COULD GET A LOANER CAR UNTIL MY CAR IS FIXED AND THEY JUST SAY THE WARRANTY IS OVER, OR IT IS A SEVEN YEAR OLD CAR, AND OF COURSE WON'T DO ANYTHING UNTIL IT ISDIAGNOSED.?? IT IS VERY DANGEROUS, ESPECIALLY IF NO WARNING LIGHTS COME ON. I DON'T DARE TO DRIVE IT. MY HUSBAND IS THE ONLY ONE WHO DRIVES IT. WE HAVE ANOTHER VEHICLE, WHICH IS GAS HOG THAT I HAVE TO DRIVE. I CAN'T AFFORD A NEW CAR. I ALSO CAN'T AFFORD TO KEEP BUYING PARTS THAT DON'T FIX THE PROBLEM.MY CAR IS PAID OFF. I AM DISABLED AND CAN'T WORK. JUST WAITING NOW FOR DISABILITY BENEFITS. MY CAR HAS LOW MILEAGE AND IS IN PERFECT CONDITION. I AM UNABLE TO DRIVE MY CAR THAT IS REGISTERED AND INSURED AND GM WILL NOT HELP ME. I THINK IT IS DANGEROUS TO TELL US TO DRIVE THE CAR UNTIL A ENGINE LIGHT COMES ON. ANY RESOLUTIONS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447725February 13, 2012
SUSPENSION
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED THAT WHILE EXAMINING THE VEHICLE, HE NOTICED THAT THE SWAY BAR WAS FRACTURED. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445884January 30, 2012
STEERING
THE STEERING IS BECOMING VERY STIFF. CHECKED POWER STEERING FLUID AND IT'S OK. IS THERE A HISTORY OF THIS? HAVE NOT GOTTEN ANY RECALL NOTICE OR SERVICE BULLETINS. STEERING COLUMN SEEMS TO BE TOO LOOSE AND RATTLES. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445311January 24, 2012
AIR BAGS, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
2009 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO A DEFECTIVE AIRBAG *TGW THE CONSUMER STATED WHEN A PERSON WAS SEATED IN THE PASSENGER SEAT, THE WARNING LIGHT WOULD COME ON A TIMES AND SOMETIMES IT WOULDN'T. THE CONSUMER STATED OVER THE YEARS, SEVERAL LIGHTS WOULD ILLUMINATE ON THE INSTRUMENT PANEL, SUCH AS THE ABS, SEAT BELT, TIRE PRESSURE, AND RADIO, ETC. THE DEALER HAD THE VEHICLE FOR EIGHT DAYS. EVERYTHING SEEMED SATISFACTORY, BUT AFTER THREE DAYS, THE AIR BAG WARNING LIGHT AND OTHER INSTRUMENT PANEL LIGHTS ILLUMINATED AGAIN. *JB UPDATED 02/07/12.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442343January 4, 2012
STEERING, SUSPENSION
IT HAS BEEN DETERMINED BY A CERTIFIED MECHANIC THAT THE CARS RACK AND PINION ASSEMBLY ON THE FRONT SUSPENSION, IS FAULTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441323December 27, 2011
AIR BAGS
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE AIR BAG LIGHT ILLUMINATED UPON STARTING THE VEHICLE WITH A PASSENGER SEATED IN THE FRONT SEAT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT A MECHANISM WITHIN THE FRONT PASSENGER SEAT NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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