Buick LaCrosse Complaints

2,125 consumer complaints on file.

#10725502June 16, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING AT A LOW SPEED, THE LOW BEAM HEAD LAMPS FAILED TO ILLUMINATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000. MA 08/13/15
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725507June 16, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 55 MPH, THE LOW BEAM HEADLIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724712June 11, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING AT APPROXIMATELY 25 MPH, THE LOW BEAM HEADLIGHTS FAILED TO ILLUMINATE. THE FAILURE RECURRED WHILE DRIVING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V755000 (EXTERIOR LIGHTING) AND 14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 138,500. UPDATED 8/27/15*CN THE CONSUMER STATED THE LOW BEAMS LIGHTS WENT OUT WHILE DRIVING. UPDATED 09/10/15*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724485June 10, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 55 MPH, THE DRIVER SIDE LOW BEAM HEADLIGHT FAILED WITHOUT WARNING. THE BULB WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE FAILURE ALSO RECURRED ON THE PASSENGER SIDE LOW BEAM HEADLIGHT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724603June 10, 2015
EQUIPMENT ADAPTIVE/MOBILITY
WHEN I COME CLOSE TO A CAR AHEAD AT ANY DISTANCE I HAVE IT SET AT IT WILL NOT WORN ME AND FLASH RED ON THE DASH LIKE IT IS PROGRAMED TO DO, ONLY IF A CAR IS TURNING TO THE RIGHT OR LEFT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724456June 9, 2015
ENGINE
MY CAR CURRENTLY IS PARKED IN MY GARAGE AND THERE IS A FAN BLOWING. IT HAS BEEN BLOWING THE PAST HOUR. I READ ON THE INTERNET THAT OTHER CARS ARE HAVING A SIMILAR ISSUES. THEY STATE THE CAUSE IS THE WATER PUMP. I PLAN ON TAKING MY CAR TO THE SHOP TOMORROW FOR A EVALUATION. I HOPE THAT I DON'T WAKE UP TOMORROW AND THE ENGINE FAN IS STILL RUNNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723831June 7, 2015
EXTERIOR LIGHTING
MY HUSBAND HAD HAD A BLOOD TRANSFUSION AT THE HOSPITAL AND IT WAS AFTER WHEN WE STARTED TO LEAVE, I WENT TO THE PARKING LOT AND GOT THE CAR TO PICK HIM UP. IT WAS AFTER DARK AND MY LIGHTS WOULD NOT COME ON WHEN I TRIED TO TURN THEM AS I USUALLY DID AFTER DARK. I DROVE TO THE ER DISCHARGE DOOR WITH NO LIGHTS. WHILE BEING ASSISTED BY A YOUNG MAN ALSO THERE, WE FOUND WE COULD NOT USE ANYTHING BUT HIGH BEAMS. TO ME, THIS IS DANGEROUS, BUT WE DO NOT USE THE CAR MUCH AT NIGHT, WE HAVE DEALT WITH IT SO FAR, BUT HATE USING IT THIS WAY. I HAVE SEEN THAT OTHER PEOPLE, ONLINE, HAVE THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723984June 5, 2015
STRUCTURE:BODY, AIR BAGS
TRAPPED INSIDE OF 2006 LACROSSE WITH A DOOR LOCK THAT WOULD NOT OPEN. DEALER COULD NOT REPLICATE THE PROBLEM NOR FIX IT. GM EXECUTIVE OFFICES CLAIM THE DOOR LOCK IS A WEAR ITEM. IT IS UNACCEPTABLE FOR A DOOR LOCK TO TRAP A PERSON INSIDE A CAR THAT HAS 83,000 MILES AND 9 YEARS OLD. ENOUGH SUCH OCCURRENCES ARE DISCUSSED ON VARIOUS SITES ON THE INTERNET. THIS COMBINED WITH A FAULTY PASSENGER SEAT AIRBAG SENSOR AND EXECUTIVE MANAGAMENT'S LACK OF CONCERN IS ENOUGH TO STAY AWAY FROM ALL GM PRODUCTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723172June 3, 2015
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE VEHICLE WAS ASSOCIATED WITH THE RECALL AS OF JULY 14, 2014. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT WHERE WAS A LARGE CRACK OVER THE PASSENGER SIDE DASHBOARD AIR BAG COVER; HOWEVER, THE VEHICLE WAS NOT INSPECTED TO SEE IF THE FAILURE WAS AIR BAG RELATED. THE FAILURE MILEAGE WAS 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723201June 3, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED ON MULTIPLE OCCASIONS. THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 06V417000 (AIR BAGS). THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG SENSOR AND AIR BAGS NEEDED TO BE REPLACED. THE CONTACT BELIEVED THIS WAS A SERIOUS SAFETY ISSUE; HOWEVER, THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722835June 2, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 35 MPH, THE KEY PARTIALLY DISENGAGED FROM THE IGNITION SWITCH AND THE VEHICLE STALLED. THE VEHICLE ROLLED TO THE BOTTOM OF THE INCLINE AND THEN RESTARTED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722744June 1, 2015
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE INSTRUMENT PANEL REMAINED DIM. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHERE IT WAS DIAGNOSED THAT THE INSTRUMENT PANEL WAS WORKING FINE. THE NEXT DAY, THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722762June 1, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DRIVING HOME AT 11PM IN THE DARK AND LOST HEADLIGHTS COMPLETELY FIRST TIME IN SEPT 2014 THEN AGAIN IN OCTOBER 2014 AND MOST RECENTLY 3 TIMES IN MAY 2015 ALL 3 TIMES I WAS DRIVING 55 MPH IN THE DARK AND LAST ONE WAS IN POURING RAIN.. LUCKILY THERE WERE STREET LIGHTS EACH TIME ..I PULLED OVER QUICKLY ,BLINDLY AS THE DASH LIGHTS WENT OUT, TOO, SO I COULDN'T SEE WHERE THE 4 WAY FLASHERS WERE TO TURN THEM ON ..I GOT OUT AND LOOKED GOT BACK IN SHUT CAR OFF STARTED IT BACK UP AND THE HEADLIGHTS CAME BACK ON ..THE MOST RECENT TIME AND THE FIRST TIME I HAD NO HIGH BEAMS EITHER ..LITERALLY NO LIGHTS FOR 30 SECONDS TO 3 MINUTES .. HAD THERE BEEN TRAFFIC I MAY HAVE BEEN IN AN ACCIDENT OR IF NOT FOR STREETLIGHT IN POURING RAIN I WOULD HAVE ENDED UP IN A DITCH OR WORSE .. THERE IS A RECALL ON LOWBEAMS BUT DEALER WOULDN'T FIX IT BECAUSE GM IS DRAGGING THEIR FEET ABOUT THE PROBLEM..SO I TOOK IT ON MY OWN TO ORDER A RELAY REPLACEMENT PART ONLINE HEADLIGHT MODULE TODAY TO SEE IF THAT FIXES THE PROBLEM UNTIL GM DECIDES TO ISSUE THE RECALL GUIDELINES TO THE DEALERS ... ..I DON'T UNDERSTAND WHAT THEY ARE WAITING FOR .. THIS IS A VERY SCARY SITUATION I DON'T DRIVE AFTER DARK AND WE CANT AFFORD TO BUY ANOTHER VEHICLE AS MY HUSBAND IS RETIRED AND DISABLED . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722134May 29, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 8 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN REPLACED THE FAULTY POWER SENSOR; HOWEVER, THREE WEEKS AFTER THE REPAIR, THE FAILURE RECURRED. THE DEALER WAS UNABLE TO LOCATE THE ISSUE. IN ADDITION, THERE WAS EXCESSIVE HESITATION WHENEVER DRIVING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722323May 29, 2015
SUSPENSION
I STARTED MY CAR AND THE ALERT CAME UP SERVICE SUSPENSION. I CARRIED IT TO THE DEALER AND OF COURSE THE LIGHT HAD GONE OUT BY THEN. I TRIED RESTARTING TO SEE WHAT WOULD HAPPEN. THE SERVICE GUY SAID HE HAD NOT HEARD OF THAT HAPPENING. ABOUT 2 WEEKS LATER IT HAPPENS AGAIN, WENT BACK TO THE DEALER SAME SITUATION. THE ALERT STILL COMES ON FROM TIME TO TIME. IT HAS NOT CAUSED ANY ACCIDENTS OR ANY DAMAGE AS FAR AS I KNOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722031May 28, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE THE VEHICLE WAS PARKED, THE LOW BEAM HEAD LAMPS WERE ACTIVATED BUT FAILED TO ILLUMINATE. UPON INSPECTION OF THE FUSE BOX, THE CONTACT NOTICED THAT THE RELAY WAS HOT AND HAD MELTED. THE CONTACT ALSO NOTICED SMOKE AND A BURNING ODOR. THE VEHICLE WAS REPAIRED. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING). THE DEALER REPLACED THE HEAD LAMP MODULE AS A TEMPORARY REMEDY DUE TO THE PART NOT BEING AVAILABLE TO REPAIR THE VEHICLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 16,000. UPDATED 8/19/15*CN UPDATED 9/30/2015 *JS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10722073May 28, 2015
ELECTRICAL SYSTEM
A FEW TIMES THE HEADLIGHTS WENT OUT . DRIVING ON TWO LANE ROAD ONCE WAS CLOSE TO HEAD ON ACCIDENT . I DID EXTENSIVE TESTING TO FIND THAT THE HDM LOW BEAM HEAD LIGHT RELAY MANUFACTURED BY I THINK DELPHI WAS THE PROBLEM . I WENT TO AUTO SUPPLY BOUGHT THE HEAVIEST DUTY RELAY I COULD FIND . I REPLACED IT AN PROBLEM WAS SOLVED . THIS WAS BACK IN MAY OF 2014 . THEN IN JANUARY 2015 I RECEIVED RECALL FOR THIS PROBLEM . I HAVE CONTACTED G.M. SEVERAL TIMES . I READ WHERE THEY STATE IF YOU HAVE PAID FOR THE REPAIR THEY WILL REIMBURSE OWNER FOR THE REPAIR . THIS IS BLACK AND WHITE PLAIN AND SIMPLY . I SUBMITTED FORM , RECEIPTS , ECT . ACCORDING TO THEIR REQUIREMENT ON THE RECALL LETTER . DOES NOT SAY I HAVE TO WAIT FOR SEVERAL MORE LETTERS OR SEVERAL YEARS IT IS ON THEIR RECALL LETTER .EVERYTHING THEY ASKED FOR TO THE STANDARDS . WHILE ON VACATION MESSAGE TO CALL . AFTER MANY CALLS AGAIN I WAS TOLD I HAVE TO WAIT FOR SECOND RECALL LETTER TO GET REIMBURSED . SHE STATED I HAVE TO TAKE IT TO DEALER . WHY SO I CAN HAVE ANOTHER DEFECTIVE RELAY INSTALLED . NOT GOING TO HAPPEN JUST REIMBURSE ME FOR THE CLAIM I SUBMITTED . I CAN'T RETURN A ONE YEAR OLD RELAY THAT IS FAR BETTER THAN THEIR DEFECTIVE RELAY .THEY CAN'T FIGURE A REMEDY OUT YET . IT HAS BEEN A YEAR NOW AND I AM STILL WAITING TO BE REIMBURSED BECAUSE I DID NOT RECEIVE THE SECOND RECALL NOTIFICATION BECAUSE THEY CAN'T FIGURE THIS OUT . DRIVING A CAR AT NIGHT WITHOUT HEADLIGHTS IS NOT SAFE AND NEITHER IS PUTTING ONE OF THEIR DEFECTIVE RELAYS BACK IN IT . THIS RELAY HAS BEEN NOTED TO NOT ONLY FAIL , BUT IT CAN MELT CAUSING WIRE HARNESS TO MELT AT A REPLACEMENT COST TO APPROACH $ 2,000 AND AN POSSIBLY AN ENGINE FIRE AND THAT COST VERY HIGH OR VEHICLE REPLACEMENT . JUST PAY ME THE MONEY OWED ...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721369May 26, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PARTS FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT FELT THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721453May 26, 2015
ELECTRICAL SYSTEM
DASH LIGHTS FADE IN AND OUT WHILE DRIVING. NOTHING SEEMS TO CAUSE IT THEY JUST GO OUT MAKING IT IMPOSSIBLE TO SEE THE SPEED, READ THE ONSTAR DIRECTIONS OR SEE THE MILEAGE. SOMETIMES MILEAGE ONLY WILL SHOW, SOMETIMES MILEAGE ONLY DOES NOT SHOW. BIGGEST PROBLEM IS THAT THE SPEEDOMETER DOES NOT SHOW. THIS IS AN ON GOING PROBLEM. IT IS NOT POSSIBLE TO SAFELY DRIVE THIS CAR AT NIGHT. ON OCCASION THERE ARE NO DISPLAY LIGHTS OF ANY TYPE SHOWING IN THE CAR - THE CAR IS IN TOTAL DARKNESS INSIDE. THE PROBLEM DOES OCCUR DURING THE DAYTIME AS WELL BUT IF THE SUN IS OUT IT IS NOT SUCH A BIG PROBLEM. I HAVE TALKED TO FRIENDS WHO HAVE THE SAME PROBLEM WITH THEIR VEHICLES. THIS IS A SAFETY ISSUE BUT I HAVE BEEN UNABLE TO GET GM OR MY CAR DEALERSHIP TO ACKNOWLEDGE THIS PROBLEM EXISTS. I AM UNABLE TO DRIVE MY CAR AT NIGHT OR WHEN THERE IS A RAINSTORM BECAUSE I PANIC WHEN I HAVE NO INTERNAL LIGHTS OR CAN SEE THE SPEED I AM TRAVELING AT. TURNING ON MY HEADLIGHTS MANUALLY DOES NOT SOLVE THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721473May 26, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT THE HEADLAMPS AND DAYTIME RUNNING LIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE HEADLAMP DRIVER MODULE OVERHEATED AND NEEDED TO BE REPLACED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 53,289. UPDATED 7/21/15*CN UPDATED 10/17/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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