Buick LaCrosse Complaints

2,125 consumer complaints on file.

#11242175August 7, 2019
POWER TRAIN
JUST RECENTLY GOT MY CAR FULLY SERVICE AND WITHIN 2 WEEKS LATER I WAS DRIVING MY VEHICLE AND IT STARTED DECELERATING AND SHIFTING ABNORMAL. ALL MY FLUIDS WAS VISIBLE IN MY CAR AND ITS NOT SHIFTING PROPERLY, WONT LET ME CATCH SPEED PAST 33MPH, WONT GO IN REVERSE AND ALSO SOMETIMES IT STALL TO GO FORWARD. I BELIEVE THIS VEHICLE SHOULD BE ON RECALL DUE TO SAFETY DRIVING ISSUES. I HAVE 2 FAMILY MEMBERS THAT OWN THE SAME KIND OF VEHICLE LIKE ME AND THEY ARE EXPERIENCING THE SAME ISSUES WITH THEY CAR. GOT IT TOWED TO DEALERSHIP AND I WAS TOLD THAT MY TRANSMISSION WOULD NEED REPAIR OR GET A NEW ONE. HAVENT HEARD ANYTHING BACK TO WHY SO MANY PEOPLE HAVING THE SAME ISSUES SO FIGURE I WOULD GIVE THIS A SHOT SO THESE VEHICLES CAN GET INSPECTED. DURING THE TIME OF MY ISSUES, MY VEHICLE WAS IN MOTION ON A BUSY STREET AND IT SEEM LIKE AS I MAKE A TURN IT WOULDNT GET NO BETTER. WONT LET ME CATCH SPEED ONCE IT DECELERATE AND WONT REVERSE AT ALL(I CAN PUT IT IN REVERSE GEAR BUT ITS NOT BACKING UP AT ALL).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241977August 6, 2019
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. WHILE DRIVING 55 MPH, THE CONTACT WAS UNABLE TO DEFROST THE WINDOWS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT HAD TO PLACE THE DEFROSTER ON THE HOT SETTING IN ORDER FOR THE WINDOWS TO CLEAR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE AIR COMPRESSOR PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE DEALER WAS NOT CONTACTED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 11V149000 (VISIBILITY), BUT THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO CALL NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 117,350.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241511August 1, 2019
AIR BAGS
TAKATA RECALL? : THE FRONT PASSENGER AIRBAG ON OUR 2010 BUICK LACROSSE EXPLODED ABOUT 9PM ON SATURDAY JULY 20TH, 2019. THE CAR WAS UN-STARTED (NOT RUNNING) AND UNOCCUPIED AT THE TIME. THE PASSENGER SIDE AIRBAGEXPLODED WHEN I OPENED THE DRIVER SIDE CAR DOOR. THIS CAR WAS SITTING IN THE DRIVEWAY ALL WEEKEND. DURING THIS WEEKEND, WE WERE EXPERIENCING A HEAT WAVE WITH EXTREME HIGH TEMPERATURE AND HUMIDITY. LOCATION: [XXX]. ON MONDAY JULY 22ND, 2019, I DROVE THE CAR TO JOYCE BUICK (AVON, OHIO). THE SERVICE MANAGER TOLD ME THAT THE DEALERSHIP WOULD CONTACT A GM INVESTIGATOR AND KEPT THE CAR AT THE DEALERSHIP, WHERE IS STAYS TO THIS DATE. GENERAL MOTORS PRODUCT ASSISTANCE CLAIMS (PAC) HAS CONTACTED ME AND HAS STARTED THE PROCESS OF INVESTIGATE THIS CLAIM. PAC CONTACT 866-446-6963, EXTENSION #[XXX]. THEY HAVE ASSIGNED A CASE NUMBER: [XXX]. BUICK LACROSSE 2010 VIN: [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240696July 30, 2019
POWER TRAIN
I PURCHASED MY VEHICLE IN JUNE OF 2018. THE CAR DROVE BEAUTIFULLY FOR ABOUT 14000 MILES. THEN I STARTED NOTICING HARSH SHIFTS AT LOWER SPEEDS, SHIFTED FINE ON THE HIGHWAY. THIS CONTINUED ON AND I JUST THOUGHT IT WAS NORMAL WEAR. THEN ABOUT 2 MONTHS AFTER THE HARSH SHIFTING STARTED I WAS GETTING ON THE HIGHWAY AND ACCELERATING UP TO SPEED. I THEN LET OFF MY GAS PEDAL AND THE CAR STUCK IN GEAR. I TRIED SLOWING DOWN AND SPEEDING UP AND THE CAR WOULD NOT SHIFT. I HAD TO PULL OVER SHUT THE CAR OFF AND TURN IT BACK ON DURING RUSH HOUR. THIS HAPPENED AGAIN ABOUT A MONTH LATER, SO I CALLED TO MAKE AN APPOINTMENT AT THE DEALER. TOOK MY CAR IN AND THE SERVICE TECH ASKED ME TO RIDE WITH AND SHOW HIM WHAT IT IS DOING. SO I DROVE THE TECH AROUND ABOUT A HALF HOUR. ON THE WAY BACK IN TRAFFIC AT ABOUT 35 MPH THE CAR STUCK IN GEAR AGAIN WITH THE TECH IN THE CAR. THEY HAD THE CAR A WEEK AND CUD NOT REPLICATE THE ISSUE AGAIN. THEY TALKED ABOUT REPROGRAMMING MY ANS BUT SINCE NO REPORTED PROBLEMS THEY COULD NOT DO IT. I HAVE HAD THE CAR BACK A MONTH AND IT HAS HAPPENED TWICE AGAIN. SO I WILL YET AGAIN MAKE ANOTHER APPOINTMENT. THIS IS VERY UNSAFE WHEN THE TRANSMISSION WILL NOT SHIFT TO HAVE TO TRY AND PULL OFF ON BUSY HIGHWAYS WHERE THERE ARE NOT ALWAYS SAFE PLACES TO DO SO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235284July 27, 2019
SERVICE BRAKES
BRAKE PEDAL DOES NOT RAISE AFTER APPLY, REMAINS APPLIED AND BRAKE LIGHTS REMAIN ON UNWANTED WHEN CAR IS IN MOTION AND STATIONARY ON STREETS, HIGHWAYS AND WHILE TURNING. GM ISSUED AN INTERNAL BULLETIN ON 05/11/2018 (SEE PIC5692D) RECOGNIZING THAT THIS PROBLEM EXISTS AMONG 5 OF ITS MODELS (BUICK LACROSSE, BUICK REGAL, CADILLAC SRX, CADILLAC XTS AND CHEVROLET MALIBU) WITH THE LACROSSE PROBLEM BEGINNING 2010 THROUGH 2015. BRUSTOLON, A GM DEALER IN MYSTIC, CT CHARGED ME $70.63 TO REPLACE THE PEDAL AND RETAINER CLIPS. GIVEN HOW WIDESPREAD THIS PROBLEM HAS BEEN AMONG SEVERAL GM MODELS FOR UP TO 6 YEARS, THIS REPAIR SHOULD BE THE RESPONSIBILITY OF GM AS A RECALL AT NO COST TO THE VEHICLE OWNER.THIS SITUATION IS A SIGNIFICANT SAFETY ISSUE BECAUSE THE BRAKE PEDAL WHEN DEPRESSED REMAINS APPLIED WEARING THE BRAKES OUT PREMATURELY. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234962July 26, 2019
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
CAMSHAFT SENSOR FAILS REPEATEDLY, AFTER WARRANTY REPLACEMENT. THIS IS CAUSING THE MOTOR TO DIE AT DIFFERENT SPEED'S AND LOSS OF VEHICLE CONTROL. THE VEHICLE IS UNRELIABLE AND UNSTABLE. IT IS A LIABILITY TO OPERATE KNOWING ANY MINUTE THE CSPS CAN FAIL AND RENDER THE VEHICLE USELESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234782July 25, 2019
ELECTRONIC STABILITY CONTROL (ESC)
JULY 23, 2019 -I WAS ON THE HWY FOR APPROX. FOUR HOURS WITH MY NIECE WHEN SUDDENLY MY CAR CREATED A LOUD SOUND AND I LOST POWER AND CONTROL OF MY CAR INCLUDING MY BRAKES. I WAS TRAVELING AT 70 MILE PER HOUR. LUCKILY, TWO CARS HAD JUST PASSED ME WHEN THIS OCCURRED OTHERWISE I COULD HAVE HAD A VERY SERIOUS ACCIDENT. I WAS ON THE LEFT LANE AND WAS ABLE TO COAST TO THE SHOULDER. THE HWY. WAS FLAT AND I WAS ABLE TO COAST TO A STOP. THE ENGINE WOULDN'T START, BUT AFTER APPROX. FIVE MINUTES IT STARTED BUT I WASN'T ABLE TO MOVE. THE CAR IDLED EXTREMELY ROUGH. THE ELECTRONIC STABILITY CONTROL (ESC) LIGHT AND THE CHECK ENGINE LIGHTS WERE ON. I WAITED FOR A TOW TRUCK IN 96 DEGREE WEATHER FOR TWO HOURS BEFORE I WAS ABLE TO GET A TOW TO A GARAGE 40 MILES AWAY. THIS HAPPEND ON TUESDAY. I LEFT MY CAR AT THE BUICK DEALER AND LEFT THE KEY IN THE DROP BOX. I WAS TOLD WEDNESDAY MORNING THAT THEY WOULDN'T BE ABLE TO LOOK AT IT UNTIL TODAY (THURSDAY), SO I HAVE NO IDEA AS YET WHAT DAMAGE HAS OCCURRED TO THE ENGINE. I HAVE ONLY 53,000 MILES ON THE VEHICLE AND IT IS A 2011 MODEL. HOW COULD SOMETHING LIKE THIS HAPPEN?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234439July 24, 2019
AIR BAGS
TAKATA RECALL: THE FRONT PASSENGER AIRBAG ON OUR 2010 BUICK LACROSSE EXPLODED ABOUT 9PM ON SATURDAY JULY 20TH, 2019. THE CAR WAS UN-STARTED (NOT RUNNING) AND UNOCCUPIED AT THE TIME. THE AIRBAG EXPLODED WHEN I OPENED THE DRIVER'S CAR DOOR. THIS CAR WAS SITTING IN THE DRIVEWAY ALL WEEKEND. DURING THIS WEEKEND, WE WERE EXPERIENCING A HEAT WAVE WITH EXTREME HIGH TEMPERATURE AND HUMIDITY. LOCATION: 37870 CENTURY LANE, AVON, OH 44011. ON MONDAY JULY 22ND, 2019, I DROVE THE CAR TO JOYCE BUICK (AVON, OHIO). THE SERVICE MANAGER TOLD ME THAT THE DEALERSHIP WOULD CONTACT A GM INVESTIGATOR AND KEPT THE CAR AT THE DEALERSHIP, WHERE IS STAYS TO THIS DATE. GENERAL MOTORS PRODUCT ASSISTANCE CLAIMS (PAC) HAS CONTACTED ME AND HAS STARTED THE PROCESS OF INVESTIGATE THIS CLAIM. PAC CONTACT 866-446-6963, EXTENSION #5921578. THEY HAVE ASSIGNED A CASE NUMBER: [XXX]. BUICK LACROSSE 2010 VIN: 1G4GD5EG6AF[XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234535July 24, 2019
STEERING
STEERING PROBLEMS,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233925July 22, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 BUICK LACROSSE. WHEN THE VEHICLE WAS STOPPED, IT DID NOT RESTART. THE CONTACT REPLACED THE BATTERY, BUT THE FAILURE RECURRED. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233569July 20, 2019
ELECTRICAL SYSTEM
EVERY TIME I WILL DRIVE FOR SO LONG I'D LOSE ALL POWER RADIO DASH LIGHTS HEADLIGHTS EVERYTHING AND START BLINKING AND GOING OUT AND FINALLY THE CAR WAS JUST DIE. COME TO FIND OUT IT IS ELECTRICAL ISSUES AND IT'S COSTING ME MORE THAN THE CAR IS WORTH TO EVEN GET IT BACK FROM THE SHOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232266July 16, 2019
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2014 BUICK LACROSSE. WHILE DRIVING 65 MPH, THE FRONT PASSENGER SIDE FENDER GUARD WAS LOOSE. A SCREW ATTACHED TO THE GUARD FELL OFF AND CAUSED THE REAR PASSENGER SIDE TIRE TO FLATTEN. THE TIRE WAS REPLACED. THE CONTACT TOOK THE VEHICLE TO CORNING CHEVROLET BUICK (2087 SOLANO ST, CORNING, CA 96021, (530) 838-4371) WHERE THEY RE-SCREWED THE FENDER GUARD. SINCE THE REPAIR, THE FAILURE RECURRED AND CAUSED THE ENTIRE PASSENGER SIDE FENDER GUARD TO DETACH. THE CONTACT STATED THAT THE DRIVER'S SIDE FENDER GUARD RECENTLY BEGAN TO LOOSEN AND WAS HANGING OFF THE VEHICLE. THE CONTACT CUT THE PART OFF OF THE VEHICLE TO PREVENT POTENTIAL DAMAGE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232221July 16, 2019
ENGINE
AC SYSTEM WENT OUT, COMPRESSOR AND CLUTCH STOPPED WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231982July 15, 2019
FUEL/PROPULSION SYSTEM
WHENEVER WE FUEL OUR 2011 BUICK LACROSSE CXS IT WOULD NOT FULLY START AND AFTER SEVERAL ATTEMPTS, IT WOULD RUN THE BATTERY DOWN. AFTER THE SECOND INCIDENT, IT WAS OBSERVED THAT IF WE RAPIDLY PUMP THE ACCELERATOR WHILE THE VEHICLE WAS TRYING TO START IT WOULD PICK UP AND FULLY START. THIS IS WHAT WE HAVE BEEN DOING AND IS STILL DOING, REGARDLESS OF THE FUEL STATION (EXXON-MOBILE, SHELL, MURPHY/WALMART, CITGO, CHEVON, VALERO, FUEL DEPOT, ECT.). HERE IS A LIST OF THINGS WE HAVE ATTEMPTED: 1) WITH THE GAS TANK AT ABOUT HALF, OPEN THE GAS TANK PUT THE GAS PUMP INTO THE TANK, DON'T PUMP ANY GAS, CLOSE THE TANK, START THE VEHICLE (MAYBE OPENING THE TANK WAS THE CULPRIT): ALL IS FINE. 2) WITH THE TANK AT ABOUT HALF, FULL THE TANK (DIFFERENT STATION), START THE VEHICLE: ALL IS BAD. 3) WITH THE TANK AT ABOUT EMPTY, FULL THE TANK (DIFFERENT STATION), START THE VEHICLE: ALL IS BAD. 4) WITH THE TANK AT ABOUT QUARTER, FULL TO HALF TANK (DIFFERENT STATION), START THE VEHICLE: ALL IS BAD. MY CONCLUSION IS THAT THE VEHICLE IS CREATING THE PROBLEM AND NEEDS TO BE CORRECTED. BEFORE REACHING THIS POINT, I HAD TO CALL FOR ROAD SERVICE TWICE. IN THE FIRST CASE THE VEHICLE WAS TOWED TO A DEALERSHIP AND THEY FOUND NOTHING AND THE SECOND WE JUMPED THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230271July 9, 2019
INTERIOR LIGHTING
2015 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO PROBLEMS WITH THE INTERIOR LIGHTS. *LD THE CONSUER STATED THE ALL THE INTERIOR LIGHTS WOULD TURN OFF AND ON INDEPENDENTLY. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229202July 3, 2019
ENGINE
IN 3500 MILES MY CAR CONSUMED 4 QTS OF OIL. IN RETURNED THAT CAUSED STALLING VEHICLE SHUT OFF WHILE IN TRAFFIC ON A HIGHWAY AND ENGINE DAMAGE. GM KNOWS THAT IT'S A PROBLEM BUT WILL ONLY FIX THE PROBLEM IF YOU ARE UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228949July 2, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED THAT BOTH HEADLIGHTS FAILED TO OPERATE WITHOUT WARNING AND THE CONTACT COULD NOT SEE THE ROAD. THE FAILURE OCCURRED AT NIGHT MORE THAN A FEW TIMES AND WAS A DANGER TO THE CONTACT. ALSO, THE "LIGHTS OR ILLUMINATION REQUIRED" MESSAGE APPEARED ON THE INSTRUMENT PANEL. THE VEHICLE WAS DRIVEN TO QUIRK BUICK (1250 S WILLOW ST, MANCHESTER, NH 03103, (603) 263-4900) WHO STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL; THEREFORE, THE CONTACT WOULD HAVE TO PAY FOR THE REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228857July 1, 2019
AIR BAGS
2005 BUICK LACROSSE AIRBAG LIGHT TENTATIVELY TURNS ON. THIS MODEL HAS AIRBAG RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222982June 27, 2019
UNKNOWN OR OTHER
THE SUNROOF OF MY 2010 BUICK LACROSS EXPLODED WHILE DRIVING ON THE INTERSTATE .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221998June 23, 2019
POWER TRAIN
LOUD CLUNK NOISE DURING ANY GEAR CHANGE. CAR DOES NOT HAVE TO BE MOVING. I EXPERIMENTED THIS PROBLEM WHILE SHIFTING FROM PARK TO DRIVE, DRIVE TO REVERSE, REVERSE TO PARK. THIS PROBLEM ALSO EXISTS SHIFTING UP AND DOWN GEARS. TOOK IT TO THE DEALER TO GET SERVICED. THEY FLUSHED THE TRANSMISSION, REPROGRAMMED THE TRANSMISSION CONTROL TO NO AVAIL. THE PROBLEM OCCURS WHEN THE ENGINE IS COLD AND HOT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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