BMW X5 Complaints (2024)

144 consumer complaints on file.

#11545185September 18, 2023
ELECTRICAL SYSTEM:ADAS:PARKING ASSIST:SOFTWARE
The contact owns a 2024 BMW X5. The contact purchased a separate safety package through BMW known as the parking assistance package. The parking assist feature would show the driver the vehicle's intended reverse path on the display screen, the feature then puts the vehicle into the best starting position and steers automatically into the space. The contact stated that while using the feature, the vehicle failed to stop as needed and the vehicle crashed into the back wall of her garage without warning. The air bags did not deploy upon impact. The contact was not injured and a police report was not filed. Both the dealer and the manufacturer were notified of the failure; the vehicle was taken to the dealer and remained in the dealer's possession. The vehicle had yet to be diagnosed or repaired. The failure mileage was approximately 1,300.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11543164September 7, 2023
ENGINE
Drivetrain malfunction after less than 200 miles on the odometer. This malfunction required the car to be towed. This happened suddenly with no warning lamps (etc) as the car had been working just fine. It went from working 100% fine to a major alert, disabling the transmission (to go in drive or reverse mode) to prevent any use of the engine. Also, within my bmw account, this car with this VIN has since been listed to have an open recall. I did not receive any other explicit communication from the manufacturer about it and I only noticed it today. I do not believe that the notice was posted in their portal prior to this engine incident. In fact, the recall does not show on nhtsa. The car now requires a back-ordered component to be changed. The dealer is told me yesterday that it would take 7 to 10 business days to get that piece as it has to be shipped from Germany.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543045September 6, 2023
POWER TRAIN, FUEL/PROPULSION SYSTEM
We are 900 miles from home driving on the interstate, and received an error message saying that there was a drive train malfunction and we had to stop the car immediately. We were in the middle of nowhere, but able to pull over and turn the car off, and contacted roadside assistance. We were unable to start the car again. We were told there was a major malfunction of the drive train power supply and we could not operate the vehicle until it had been inspected at a service center 2 hours away. This vehicle is brand new with less than 2000 miles on it, and this is the second issue we have encountered with it. We had another sensor error pop up 3 days after purchase, and had to take this car into the dealership for 10 days. We have actually been driving this car for less than 2 weeks. This is completely unacceptable and dangerous. The car is unsafe to drive and we have no way of getting back to our home state. Roadside assistance has been unable to locate a tow truck to take us to the nearest town, and we are still sitting on the side of a dark road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531876July 12, 2023
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
BMW of North America is hiding problems with brand new vehicles. Their German website returns at least 2 recall codes for my car and the US website states there are none, yet my car has been in the service department just days after taking delivery until now which is a month later with no repair or solution in sight.. German Website: https://www.bmw.at/de/footer/quick-link/technische-aktionen.html USA Website: https://my.bmwusa.com/safety-and-emission-recalls
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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