BMW X5 Complaints (2008)

235 consumer complaints on file.

#11099967June 5, 2018
AIR BAGS, AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
TL* THE CONTACT OWNS A 2008 BMW X5. AFTER RETRIEVING THE VEHICLE FROM THE INDEPENDENT MECHANIC, THE DRIVER'S SIDE AIR BAG WARNING INDICATOR ILLUMINATED; HOWEVER, THE PASSENGER SIDE AIR BAG WAS OFF. THE VEHICLE WAS TAKEN TO BMW CONCORD (1967 MARKET ST, CONCORD, CA 94520, (925) 682-3577) WHERE IT WAS DIAGNOSED THAT THERE WAS A CRACKED SENSOR IN THE PASSENGER SEAT THAT NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091971May 4, 2018
ENGINE
TL* THE CONTACT OWNS A 2008 BMW X5. WHILE STATIONARY, THE VEHICLE CAUGHT FIRE. THE CONTACT NOTICED SMOKE COMING FROM THE AREA OF THE WINDSHIELD WIPERS AND FROM UNDER THE HOOD. UPON OPENING THE HOOD OF THE VEHICLE, FLAMES SURROUNDED THE ENGINE. A POLICE REPORT WAS FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES SUSTAINED. CREVIER BMW IN SANTA ANA, CALIFORNIA WAS MADE AWARE OF THE FAILURE. PRIOR TO THE FIRE, THE DEALER REPLACED THE PCV VALVE PER NHTSA CAMPAIGN NUMBER: 17V683000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 87,000. *TT
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11079766March 16, 2018
ENGINE
TL* THE CONTACT OWNS A 2008 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V683000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (THOMPSON BMW, 450 N BROAD ST, DOYLESTOWN, PA 18901) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075828March 2, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2008 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V071000 (AIR BAGS) AND 17V020000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BMW OF MANHATTAN (555 W 57TH ST, NEW YORK, NY 10019) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075200February 27, 2018
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2008 BMW X5. WHILE DRIVING AT AN UNKNOWN SPEED, SMOKE FUMES APPEARED FROM THE PCV VALVE HEATER, WHICH CAUSED SOME COMPONENTS TO MELT AND THE ENGINE TO FAIL. THE VEHICLE WAS TOWED TO BMW OF PEABODY (221 ANDOVER ST, PEABODY, MA 01960, (877) 530-0807), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 17V683000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS 124,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11073269February 16, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 BMW X5. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBERS: 16V071000 (AIR BAGS) AND 16V364000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER (BMW OF SPRINGFIELD, 391 U.S 22, SPRINGFIELD TOWNSHIP, NJ 07081) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE CONTACT ALSO CONTACTED BMW OF BLOOMFIELD (425 BLOOMFIELD AVE, BLOOMFIELD, NJ 07003) WHERE IT WAS CONFIRMED THAT PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021992February 6, 2018
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
2008 BMW X5. CONSUMER WRITES IN REGARDS TO IN-TANK FUEL PUMP REMEDY UNAVAILABLE RECALL ISSUES. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066810February 3, 2018
AIR BAGS, ENGINE, FUEL/PROPULSION SYSTEM
WHILE DRIVING MY VEHICLE IN MOTION, A WARNING SENSOR CAME ON STATING THAT MY VEHICLE ENGINE WAS OVERHEATING. THEN, MY VEHICLE CAME TO A COMPLETE STOP, MAKING IT UNABLE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066122January 31, 2018
FUEL/PROPULSION SYSTEM
WE HAD A DEFECTIVE IN-TANK FUEL PUMP REPLACE IN SEPTEMBER 2016 BY AN INDEPENDENT MECHANIC. WE THEN RECEIVED A RECALL FROM BMW USA IN DECEMBER 2016. WE'VE SINCE HAD BMW SAN DIEGO REVIEW THE INSTALLATION AND THEY DETERMINED THAT THE PART INSTALLED WAS NOT A BMW PART SO BMW USA DENIED REIMBURSEMENT UNDER THE TREAD ACT. WE THEN CONFIRMED WITH OUR MECHANIC THAT BMW PARTS WERE USED AND FORWARDED THIS INFO TO BMW BUT THEY STILL REFUSE TO REIMBURSE. WE REPLACE A DEFECTIVE PART AND SHOULD BE COMPENSATED . REFERENCE; BMW CORRESPONDENCE [1-8113168403] . I ASKED FOR PHOTOS AND THEIR DENIAL IN WRITING AND THEY REFUSED TO PROVIDE EITHER. I SAW THE PART INITIALLY REMOVED AND IT WAS BURNED UP INSIDE THE GAS TANK!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064617January 24, 2018
ENGINE
TL* THE CONTACT OWNS A 2008 BMW X5. WHILE DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE STALLED WHILE GOING UP A STEEP HILL WITHOUT WARNING. THE VEHICLE WAS TAKEN TO RUSNAK BMW (3645 AUTO MALL DR, THOUSAND OAKS, CA 91362, (805) 433-9576) WHERE IT WAS DIAGNOSED WITH A FAILED VALVE IN THE ENGINE. THE CONTACT WAS INFORMED BY THE DEALER THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO COST. THE MANUFACTURER WAS NOTIFIED AND A CASE WAS OPENED. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 111,778. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064412January 23, 2018
AIR BAGS
"TAKATA RECALL' I THINK THE DEALERS ARE NOT DOING THE RIGHT JOB FOR THIS RECAL LI HAD THE DRIVER-SIDE AIRBAG RECALL DONE AT BMW SOUTH ALBANY NY AND THE PASSENGER SIDE AT KEELER BMW NY AND I STILL HAVE THE AIRBAG WARNING LIGHT ON......... ATTACHED PHOTO I DONT FEEL SAFE DRIVING THIS CAR PLEASE HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062799January 15, 2018
ENGINE
WATER PUMP PROBLEM OF THE 2008 BMW X5 ENGINE OVERHEATED WARNING MESSAGE ILLUMINATED WHEN DRIVING ON HIGH WAY WITH 65MPH WITH A REDUCED POWER. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE WATER PUMP WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE FAILURE MILEAGE WAS 53K.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062451January 12, 2018
AIR BAGS
VEHICLE HAS 0 RECALLS -- PASSENGER AIRBAG INFLATOR WAS RECALLED 12 MONTHS AGO --- CONTACT CALLED HER LOCAL DEALERSHIP THEY ARE REFUSING TO FIX VEHICLE STATED THERE ARE NO RECALLS ---- CONTACT WAS GIVEN BMW NUMBER -- CALLED BMW NORTH AMERICA -- STATED VEHICLE WAS USED IN MILITARY OVERSEAS THAT THERE IS A PASSENGER SIDE AIRBAG RECALL--- HAS NOT BEEN REPLACED-- DEALERSHIP STATED NO PROBLEM WITH AIRBAG DOES NOT HAVE A RECALL. -- CONTACT HAD RECEIVED A RECALL LETTER FROM BMW IN SEPTEMBER OF 2017.0RECALLS ASSOCIATED WITH THIS VIN-- CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060742January 5, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2008 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V020000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED BMW OF MANHATTAN AT 212-586-2269 AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057278December 29, 2017
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2008 BMW X5. THE CONTACT STATED THAT A WARNING LIGHT ON THE INSTRUMENT PANEL INDICATED THE REAR DRIVERS SIDE BRAKE LIGHT HAD MALFUNCTIONED. AFTER REMOVING THE BRAKE LIGHT ASSEMBLY IT WAS DISCOVERED THAT THE BULB HOUSING HAD MELTED AND WAS DAMAGED. THE VEHICLE WAS TAKEN TO THE LOCAL BMW DEALER BMW OF HENDERSON, 261 AUTO MALL DR. HENDERSON, NV. WHO DIAGNOSED THAT THE ENTIRE BRAKE LIGHT ASSEMBLY WOULD NEED TO BE REPLACED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE CONTACT WAS ALSO INFORMED THAT THE REAR PASSENGER SIDE BRAKE LIGHT THAT ALSO EXPERIENCED THE SAME FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 98,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11057339December 29, 2017
ELECTRICAL SYSTEM, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
TL* THE CONTACT OWNS A 2008 BMW X5. THE CONTACT STATED THAT THE AIR CONDITIONER FAILED TO FUNCTION WHILE ATTEMPTING TO BE USED. ALSO, WHILE DRIVING APPROXIMATELY 55 MPH, SMOKE APPEARED UNDER THE HOOD OF THE VEHICLE. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO BIMMER CAR CARE (2017 WABASH AVE, CHICAGO, IL 60616) WHERE IT WAS DIAGNOSED THAT THE BLOWER FAN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11052196December 4, 2017
AIR BAGS, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
MY CAR WAS APART OF THE RECALL TAKATA . PART WAS REPAIRED BY BLOOMFIELD DEALERSHIP, TOOK A WEEK . PICK UP CAR ON THURSDAY , BY FRIDAY MORNING THE COOLANT LIGHT TURNED ON . I CALLED THE OFFICE FRIDAY , NO RESPONSE LEFT MESSAGE , SATURDAY CALLED TWICE NO RESPONSE OR CALL BACK . I CALLED TODAY MONDAY 12/4 LEFT A MESSAGE WITH THE RECEPTIONIST AS THE SERVICE MANAGER WAS UNAVAILABLE. WAS TOLD I'D RECEIVE A CALL BACK , I HAVE YET TO HEAR BACK . . DUE TO THEIR FAULTY REPAIR MY CAR IS UNSAFE TO DRIVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048823November 27, 2017
SERVICE BRAKES
I DROVE FROM LOS ANGELES, CA TO HIDDEN VALLEY LAKE, CA OVER THE HOLIDAYS. THE PROBLEM STARTED TO OCCUR WHEN I WAS WITHIN 100 MILES OF MY DESTINATION TRAVELING AT FREEWAY SPEED. OVER THE WEEKND, MY BRAKES BECAME EXTREMELY HARD TO PRESS. AS IF I HAVE NO MORE POWER ASSIST. I DID SOME RESEARCH AND SEEN MY YEAR/MAKE/MODEL WAS AFFECTED. HOWEVER, BMW CLAIMS THAT MY VIN IS "UNAFFECTED " EVEN THOUGH I'M EXPERIENCING THE SAME ISSUES AS LISTED IN THE UNDER NHTSA CAMPAIGN # 13V045000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044739November 8, 2017
AIR BAGS
TAKATA RECALL I CALLED BMW OF NORTH AMERICA LAST YEAR TO COMPLAIN ABOUT NOT RECEIVING A REPLACEMENT AIRBAG FOR MY 2008 BMW X5 3.0 SI. THEY TOLD ME IT WILL BE AVAILABLE TOWARDS THE END OF SUMMER 2016. I HAVE NOT RECEIVED ANY NOTIFICATION OF ITS AVAILABILITY UP TO NOW (LATE FALL 2017). I THINK THEY COMPLETELY IGNORED MY COMPLAINT. THE CATASTROPHIC RISK STILL EXISTS WITH MY CAR. I NEED NHTSA'S ASSISTANCE FOR BMW TO ACT ON THIS PROBLEM. I HAVE WAITED FOR OVER A YEAR NOW AND STILL NO ACTION FROM BMW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043780November 6, 2017
AIR BAGS, ENGINE
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V364000 (AIR BAGS) AND 17V683000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER WAS CONTACTED AT: DEER AUTOMOTIVE GROUP LOCATED IN RANDALLSTOWN, MD, PHONE NUMBER: 410-922-0327, AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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