BMW X5 Complaints (2002)

102 consumer complaints on file.

#10424043September 7, 2011
POWER TRAIN
AFTER VEHICLE IS PARKED FOR A FEW HOURS, WHEN YOU CRANK IT AND PUT THE TRANSMISSION IN REVERSE IT SLIPS AND DOES NOT WANT TO ENGAGE. PROBLEM DOES NOT APPEAR WHEN VEHICLE IS IN DRIVE, ONLY REVERSE SO FAR. AS THE VEHICLE WARMS UP THE PROBLEM GOES AWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424119September 7, 2011
EXTERIOR LIGHTING:TAIL LIGHTS
TAIL LAMP FAILURE. WARNING SYSTEM INDICATED LAMP FAILURE. THE FAILURE TURNED OUT TO BE LAMP CIRCUIT ASSEMBLY, AND NOT BULB. REPEATED FAILURES UNTIL I REPAIRED REAR LAMP ASSEMBLY ON MY OWN. BMW WOULD ONLY SUGGEST REPLACING ENTIRE LAMP ASSEMBLY AT SUBSTANTIAL COST. UPDATED 09/15/11 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10423046September 2, 2011
STEERING
TL* THE CONTACT OWNS A 2002 BMW X5. THE CONTACT STATED THAT WHILE EXITING A RESIDENTIAL DRIVEWAY, THE STEERING WHEEL SEIZED. THE CONTACT SHUT OFF AND RESTARTED THE VEHICLE BUT THE FAILURE WAS STILL PRESENT. THE CONTACT HAD THE VEHICLE TOWED TO A DEALER WHERE THE DEALER PERFORMED A DIAGNOSTIC TEST THAT CONCLUDED THAT THERE WAS A JAM IN THE STEERING LOCK. THE DEALER REPLACED THE POWER STEERING SYSTEM. THE FAILURE MILEAGE WAS 132,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405068May 20, 2011
STRUCTURE:BODY, ELECTRICAL SYSTEM
TWO SAFETY CONCERNS: (1) LED ON DASHBOARD FADED OUT. KEY DRIVING INFORMATION IS NOW NOT AVAILABLE IN ORDER TO SAFELY DRIVE THE CAR. (2) REAR TAILGATE WILL NOW UNEXPECTEDLY UN-LATCH AND POP OPEN IN WHICH I HAVE TO PULL OVER, GET OUT OF THE CAR AND CLOSE IT. IT IS CAUSED BY POOR SEALING WHICH DOESN'T KEEP OUT RAIN AND SNOW. ONCE I CLOSE THE TAILGATE, IT WILL EVENTUALLY OPEN AGAIN! BMW KNOWS ABOUT THESE SAFETY PROBLEMS ON THE X5 AND WOULD NOT HELP WITH MATERIAL AND LABOR COST OF $ 1565.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10376988January 17, 2011
ELECTRICAL SYSTEM
HEAT/AC KEPT BLOWING AFTER CAR WAS TURNED OFF CAUSING BATTERY TO DIE SO THE CAR WONT START IN THE MORNING. ORIGINAL PART WAS DEFECTIVE BMW KNEW ABOUT IT AND UPGRADED THE PART. WHICH I BOUGHT ON EBAY THEN THE PROBLEM WAS SOLVED. THE NAME OF THE PART THAT IS DEFECTIVE IS THE FINAL STAGE RESISTOR. BMW WILL NOT ISSUE A RECALL FOR THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372464December 27, 2010
AIR BAGS
BMW X5 2002. CAR SITTING IN DRIVEWAY OVERNIGHT ACTIVATED 5 OF 6 AIRBAGS. WINDSHIELD BROKE AND DASHBOARD SHOW FIRE DAMAGE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10353513September 2, 2010
AIR BAGS
TL*THE CONTACT OWNS A 2002 BMW X5. THE CONTACT STATED THAT THE AIR BAG LIGHTS ILLUMINATED REPEATEDLY AND THE DEALER COULD NOT REPAIR IT. THE DEALER MADE SEVERAL ATTEMPTS TO REPAIR THE VEHICLE; HOWEVER, THEY WERE UNABLE TO DO SO. THE MANUFACTURER WAS CONTACTED AND THEY INFORMED HER TO TAKE THE VEHICLE BACK TO THE DEALER TO BE REPAIRED. THE MANUFACTURER CONTACTED THE DEALER WHERE THEY REPAIRED THE VEHICLE UNDER WARRANTY FOR THE PARTS. SHE HAD TO PAY A $500 DEDUCTIBLE FOR THE LABOR. THE FAILURE MILEAGE WAS 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351183August 22, 2010
ENGINE AND ENGINE COOLING:ENGINE
IN A 2002 BMW X5 WHILE MAKING A LEFT HAND TURN, THE VEHICLE STALLS. IT HAPPENS NUMEROUS TIMES PER DAY. MY RESEARCH INDICATES THIS PROBLEM EXISTS IN MANY BMW VEHICLES AND IT OBVIOUSLY PRESENTS A SERIOUS SAFETY ISSUE FOR DRIVERS OF THE 2002 BMW X5. I HOPE A SAFETY RECALL IS ORDERED FOR THESE VEHICLES IMMEDIATELY. IF YOU ARE TO GOOGLE THIS ISSUE WITH BMW VEHICLES (1999-PRESENT) THERE IS A LAUNDRY LIST OF COMPLAINTS. RELATED TO THIS SUBMISSION, PLEASE SEE: HTTP://WWW.BIMMERFEST.COM/FORUMS/ARCHIVE/INDEX.PHP/T-74517.HTML [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349296August 13, 2010
STEERING
I WAS DRIVING ON A HIGHWAY GOING ABOUT 65MPH, ALL THE SUDDEN I HAVE NO CONTROL OF MY STEERING, IT WAS VERY HARD TO STEER, I'VE ALMOST CRASHED IN TO THE OTHER VEHICLE WITH MY TWO INFANTS IN THE CAR. CONTACTED THE DEALER THEY SAYS NOTHING WRONG WITH THE POWER STEERING PROBLEMS, THEY RESET THE COMPUTER AND SAID IM GOOD TO GO...MY CAR IS 2002 BMW X5 3.0I. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341879July 7, 2010
ENGINE AND ENGINE COOLING
MY SON WAS DRIVING MY 2002 BMW X5 SUV FOR APPROXIMATELY 30 MINUTES (MOSTLY HIGHWAY) WHEN THE "FAIL SAFE" LIGHT CAME ON. HE BEGAN TO PULL INTO THE BREAKDOWN LANE WHEN THE CAR STALLED AND "SYSTEM FAILURE" LIGHT CAME ON. WHEN HE GOT OUT OF THE CAR, THERE WERE FLAMES SHOOTING OUT FROM BENEATH THE ENGINE ON THE PASSENGER SIDE. HE AND HIS FIANCE QUICKLY RAN DOWN THE ROAD AND THE CAR WAS FULLY ENGULFED IN FLAMES WITH BLACK SMOKE FILLING THE SKY WITHIN MOMENTS. THE CAR IS TOTALED WITH ALL WINDOWS MELTED AS WELL AS THE ENTIRE ENGINE COMPARTMENT. BOTH FRONT TIRES EXPLODED. I HAVE GONE ONLINE AND THERE ARE MANY X5'S THAT HAVE SPONTANEOUSLY CAUGHT ON FIRE FOR NO APPARENT REASON. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10339618June 23, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
2002 BMW X5 WINDOW REGULATOR. CAR HAS 41K MILES AND ALREADY GOING ON 5TH WINDOW REGULATOR ISSUE. ALL FOUR WINDOW REGULATORS HAVE BEEN REPLACED AND THE ISSUE OCCURRED TWICE ON THE DRIVER'S SIDE WINDOW. I HAVE BEEN TOLD MULTIPLE EXPLANATIONS FROM THE DEALER INCLUDING LACK OR USE OR TOO MUCH USE BUT THIS ISSUE OCCURS ON ALL BMW MAKES AND MODELS. BMW STILL HAS NO SOLUTION THAT FIXES THIS ISSUE PERMANENTLY AND CHARGES $300 TO $600 FOR EACH WINDOW DEPENDING ON FRONT OR REAR. TOO MUCH TO PAY FOR A BAD DESIGN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324316April 7, 2010
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2002 BMW X5. WHILE DRIVING APPROXIMATELY 25 MPH APPROACHING A TRAFFIC SIGNAL, THE BRAKE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE ENGINE STALLED WITHIN SEVEN TO TEN MINUTES AFTER THE BRAKE WARNING ILLUMINATED. THE FAILURE DIDN'T PREVENT THE CONTACT FROM OPENING THE DOOR REMOTELY. THE DEFECTIVE BATTERY WAS REPLACED WITH A NEW BATTERY. THE VEHICLE WAS DRIVEN FOR TWENTY MINUTES WITH THE NEW BATTERY WHICH FUNCTIONED NORMALLY. THE FOLLOWING MORNING THE BATTERY WAS INOPERABLE. THE ORIGINAL BATTERY WAS RECHARGED AND INSTALLED IN THE VEHICLE. THE VEHICLE WAS IN OPERATION FOR APPROXIMATELY 45 MINUTES AND THE ENGINE STALLED WITHOUT WARNING. THE DEALER WAS NOTIFIED FOR SERVICE REPAIRS. THE CURRENT MILEAGE WAS 87,525. THE FAILURE MILEAGE WAS 87,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10304372February 3, 2010
ENGINE AND ENGINE COOLING:ENGINE
TL* THE CONTACT OWNS A 2002 BMW X5. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH WHEN SLOWING DOWN HE NOTICED THAT THERE WAS SMOKE COMING FROM UNDERNEATH THE HOOD. HE THEN TURNED OFF THE ENGINE AND HE RAISED THE HOOD AND THERE WAS OIL ALL OVER THE ENGINE AND THE VALVE COVER GASKET WAS BLOWN. THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY DIAGNOSED IT. THEY STATED THAT IT WAS THE OIL PUMP , CYCLONE SEPARATOR THAT HAD FAILED. THE VEHICLE WAS CURRENTLY BEING REPAIRED AT THE TIME OF THE COMPLAINT AT THE OWNERS EXPENSE. THE FAILURE AND CURRENT MILEAGE WAS 40000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299880January 15, 2010
ENGINE AND ENGINE COOLING:ENGINE
2002 BMW X5;4.6IS SAV. CHECK ENGINE LIGHT APPEARED. WENT TO AUTHORIZED DEALER, WHO SAID THAT THE CODE INSPIRED RA FAULT IN THE VANOS, SYSTEM, AND RESET OBDII COMPUTER. IN TWO DAYS, THE ENTIRE ENGINE BROKE DOWN. UPON INSPECTION, WE WERE TOLD THAT THE TIMING CHAIN AND CAM ADJUSTERS IMPLODED POSSIBLY DUE TO THE FORMATION OF ENGINE SLUDGE. ESTIMATED COST OF REPAIR IS $8000. THE X5 WAS PROPERLY MAINTAINED ACCORDING TO THE MAINTENANCE SCHEDULE WITH BMW APPROVED OIL. THE FORMATION OF SLUDGE MIGHT HAVE BEEN CAUSED BY A FAILURE OF THE CRANKCASE VENTILATION SYSTEM. REPAIR INCLUDES THE INSTALLATION OF NEW CAM SENSORS, ACTUATORS AND NEW CAMSHAFTS. ALSO THE REMOVAL OF METAL PARTICLES IN THE LUBRICATION SYSTEM. THIS EXPENSIVE REPAIR MAY HAVE BEEN AVOIDED IF BMW HAD RECALLED THE OIL SEPARATOR THEY DETERMINED WAS DEFECTIVE YEARS AGO. THERE IS NO MENTIONING OF A MAINTENANCE SCHEDULE FOR THE TIMING CHAIN, AND ASSOCIATED PARTS. WE HAVE ALREADY ENDURED THE EXPENSE OF TRANSMISSION REPLACEMENT. CAN YOU INSPIRE A RE-IMBURSEMENT OF DAMAGES INCURRED?? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10295030December 9, 2009
LATCHES/LOCKS/LINKAGES
I OWN THE 2002 BMW X2. I HAVE RUN INTO THE PROBLEM OF THE REAR PASSENGER (RIGHT-SIDE) DOOR UNLOCK. IT CANNOT BE UNLOCKED BOTH FROM THE OUTSIDE AND INSIDE OF THE DOOR. I DID SOME RESEARCH ON THE WEB SITES. THERE IS NOT A WAY TO OPEN THE DOOR. DEALER HAS TO UNBOLT THE WHOLE DOOR IN ORDER TO GET IT OUT. THE SAME PROBLEM CAN OCCUR TO ANY OF THE DOORS (OR ALL) AT THE SAME TIME. MOST PEOPLE (INCLUDING MYSELF) ARE HAVING CONCERN ABOUT THE SAFETY OF THE PASSENGERS/DRIVERS IF THE DOOR CANNOT BE OPENED FROM THE INSIDE IN THE CASE OF EMERGENCY (SUCH AS THE LEXUS' ACCELERATION PROBLEM OR FIRE/SMOKE) ESPECIALLY THE KIDS CANNOT BREAK THE WINDOW'S GLASS. CAN THE NHTSA ASK BMW BE RESPONSIBLE FOR MAKING CORRECTIVE ACTION ASAP? OR BMW WILL WAIT TO TAKE ACTION AFTER ENOUGH PEOPLE DIE FROM THE BAD DESIGN. I HAVE NOT FIXED MY DOOR (SINCE BMW WILL CHARGE THOUSANDS OF DOLLARS). AND I HAVE A 3 1/2 YEARS OLD KID. I THINK THAT BMW NEEDS TO RECALL THIS NEGLECTED PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10289636October 23, 2009
AIR BAGS
I GOT INTO A AUTOMOBILE ACCIDENT ON MONDAY OCT 19, 2009. I WAS DRIVING MY 2002 BMW X5. SOMEONE DRIVING AROUND 50MPH HIT MY X5 REAR IMPACT TO DRIVERS SIDE. THEN I BELIEVE IT DRAGGED ALONG THE DRIVERS SIDE. THE AXLES BROKE, TIRE WENT TO THE HIGHWAY, THE CAR WAS BENT IN A WAY THAT THE ROOF WAS POINTING UPWARDS IN THE MIDDLE. THE IMPACT WAS SO GREAT THAT MY CAR (X5) IS CONSIDERED TOTALED. THE ISSUE I HAVE IS THAT MY CAR SHOULD BE EQUIPPED WITH MANY AIRBAGS. HOWEVER, NON OF THE AIRBAGS OPENED TO PROTECT ME. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10281102August 19, 2009
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TL*THE CONTACT OWNS A 2002 BMW X5. THE COMPUTER IN THE VEHICLE HAS DISPLAYED VARIOUS CODES REGARDING THE ABS BRAKES AFTER BEING DIAGNOSED BY FIVE DEALERS. EACH OF THE DEALERS HAVE STATED THAT THE COMPUTER IS NO LONGER COMMUNICATING WITH THE ABS BRAKE SYSTEM WHICH IS WHY THE DRIVER IS UNABLE TO STOP THE VEHICLE BY ENGAGING THE BRAKE PEDAL FULLY. ONE OF THE DEALERS STATED THAT THE WIRING HARNESS HAD TO BE REPLACED AT HIS EXPENSE FOR $2200. THE FAILURE MILEAGE WAS 69380.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10269011May 18, 2009
ENGINE AND ENGINE COOLING
I WAS SOLD A CERTIFIED PRE-OWNED VEHICLE WITH BAD CONTROL ARM BUSHINGS, AND MAKING NOISE UNDER HOOD IN ENGINE COMPARTMENT. I ALSO PURCHASED AN EXTENDED WARRANTY, THAT WAS NOT HONORED. THE SERVICE ENGINE LIGHT CAME ON THROUGHOUT THE TIME OF OWNERSHIP. I TOOK THE VEHICLE BACK TO DEALER FOR REPAIRS SEVERAL TIMES. THE CAR VIBRATES WHEN BRAKING, AND SOMETIMES HAS NO POWER. NOTHING WAS DONE TO CORRECT THE PROBLEM TO DATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10264958April 10, 2009
LATCHES/LOCKS/LINKAGES
TL*THE CONTACT OWNS A 2002 BMW X5. ON APRIL 9, 2009, AFTER PARKING IN THE DRIVEWAY, THE CONTACT EXITED THE VEHICLE. SHE WENT TO THE BACK OF THE VEHICLE TO GET HER CHILD OUT, BUT THE DOORS WERE LOCKED. THE CONTACT ATTEMPTED TO UNLOCK THE DOORS MANUALLY AND WITH THE KEYLESS ENTRY, BUT WAS UNSUCCESSFUL. SHE CALLED AAA TO UNLOCK THE DOORS. THIS VEHICLE HAS ONLY ONE KEYLESS ENTRY LOCATED ON THE DRIVER'S SIDE. THE CONTACT STATED THAT THIS WAS HER FIRST TIME EXPERIENCING THIS FAILURE WITH THE VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE 88,022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262348March 18, 2009
ENGINE AND ENGINE COOLING:ENGINE
THE FAILURE: THE CAR WILL NOT AT TIMES REVERSE. WHEN IN REVERSE MODE THE CAR REMAINS AS IF IN NEUTRAL. I'VE TAKEN THE CAR TO THE SHOP A FEW TIMES, AFTER AWHILE THE ISSUE MAGICALLY REPAIRS ITSELF. I'VE BEEN TOLD THE TRANSMISSION WILL NEED TO BE REPLACED OR WILL NEED TO BE REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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