BMW X1 Complaints (2016)

163 consumer complaints on file.

#11319542March 27, 2020
UNKNOWN OR OTHER
THERE IS A MUSTY SOUR SMELL COMING FROM THE AIR CONDITIONING VENTS. I HAVE REPLACED THE CABIN AIR FILTER AND JUST SERVICED THE WHOLE AC SYSTEM TO NO AVAIL. ODOR HAPPENS WHEN VEHICLE IS FIRST STARTED AND GOES AWAY AFTER APPROXIMATELY 5-8 MINUTES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316493March 6, 2020
ELECTRICAL SYSTEM
ONLY HAD CAR 2 MONTHS AND DOOR HANDLE LOCKING SYSTEM DOES NOT WORK. WHEN I USE KEY DOOR LOCKS AND UNLOCK. I TOUCH HANDLE THE DOORS WILL UNLOCK BUT IF I TOUCH HANDLE TO LOCK. IT DOESNT WORK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279744November 13, 2019
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2016 BMW X1. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V349000 (STRUCTURE); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PARK AVE BMW (216 NJ-17, ROCHELLE PARK, NJ 07662, (201) 843-7900) WAS CONTACTED AND VERIFIED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271006October 25, 2019
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2016 BMW X1. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V349000 (STRUCTURE). THE CONTACT TOOK THE VEHICLE TO SOUTH BAY BMW (18800 HAWTHORNE BLVD, TORRANCE, CA 90504, (310) 939-7300) AND WAS INFORMED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT TOOK THE VEHICLE TO SANTA MONICA BMW (1127 SANTA MONICA BLVD, SANTA MONICA, CA 90401, (310) 829-3535), BUT THEY COULD NOT ASSIST. THE MANUFACTURER WAS NOTIFIED AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER OFFERED NO FURTHER ASSISTANCE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268065October 12, 2019
UNKNOWN OR OTHER
DRIVER SIDE DASHBOARD GLOVEBOX POPS OPEN DURING DRIVING, HITTING DRIVING IN LEG. SPEED OF CAR DOES NOT MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255036September 12, 2019
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2016 BMW X1. THE CONTACT FOUND INFORMATION ABOUT NHTSA CAMPAIGN NUMBER: 19V349000 (STRUCTURE) ONLINE AND STATED THAT THE MANUFACTURER DID NOT REPAIR THE VEHICLE IN A REASONABLE AMOUNT OF TIME. PACIFIC BMW (800 S BRAND BLVD, GLENDALE, CA 91204) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253927September 7, 2019
STRUCTURE:BODY
I TOOK MY VEHICLE IN TO THE DEALERSHIP FOR SERVICE RELATED TO THE ENGINE LIGHT ON 9/6/19 AND I WAS INFORM THAT THERE WAS A RECALL ON THE VEHICLE THAT WAS NOT FIXABLE AND ITS RELATED TO THE OCCUPANS PROTECTION. A VERTICAL TRIM PIECE ON THE INSIDE OF THE VEHICLE, BETWEEN THE FRONT AND REAR DOORS, MAY MARGINALLY EXCEED A FEDERAL REQUIREMENT FOR AN UNBELTED COMPLIANCE TEST. I WAS TOLD BY THE SERVICE PROVIDER THAT IN A SEVERE ACCIDENT, THIS COULD INCREASE THE RISK OF INJURY BECAUSE IN A ROLL OVER THE VEHICLE WOULD NOT WITHSTAND THE PRESSURE AND THE ROOF OF THE VEHICLE WOULD BE PUSHED INTO THE CABIN OF THE CAR. I TRAVEL OVER 100 MILES DAILY AND WITH MY CHILDREN. MY COMMUTE IS MAINLY ON THE HIGHWAY AND I AM CONCERNED FOR OUR SAFETY. THERE IS NO REMEDY FOR THIS RECALL AT THIS TIME THEREFORE I WOULD LIKE A FULL REFUND OR A REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232047July 15, 2019
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2016 BMW X1. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V349000 (STRUCTURE). THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CROWN BMW (LOCATED AT 3902 W WENDOVER AVE, GREENSBORO, NC 27407, (336) 790-9848) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232031July 15, 2019
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2016 BMW X1. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V349000 (STRUCTURE). AFTER CONTACTING BMW OF RIDGEFIELD (746 DANBURY RD, RIDGEFIELD, CT) AND THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203032April 23, 2019
ELECTRICAL SYSTEM, SEATS
WHEN I EXTEND THE PASSENGER SEAT ALL THE WAY TO THE BACK, THE FUSE BLOWS UP. THERE ARE SPARKS UNDER THE SEAT. AFTER THAT ALL THE BUTTONS TOWARDS PASSENGER SEAT ARE NOT RESPONSIVE. I TOOK IT TO THE DEALER SAME DAY AND THEY FIXED IT ON THE SAME DAY BY REPLACING THE FUSE. AS SOON AS I GOT THE CAR, I TRIED EXTENDING THE SEAT AND FUSE BLOWS UP AGAIN. THE DEALER TOOK IT FOR 2 WEEKS, CHECKS IT AND JUST RETURNS IT SAYING THE FAULTY WIRE HAS BEEN TRIMMED AND ADVISED ME NOT TO ADJUST THE SEAT. THEY DID NOT GIVE ME ANY PERMANENT SOLUTION. WHEN I CONTACTED BMW CUSTOMER SERVICE REGARDING THIS MATTER, I GOT THE SAME RESPONSE ADVISING ME NOT TO ADJUST THE SEAT. I WAS TOLD THAT THIS IS A VERY COMMON ISSUE. IT HAD 24K MILES WHEN THIS HAPPENED. THE ISSUE IS NOT RESOLVED AS OF TODAY.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11149975November 7, 2018
VEHICLE SPEED CONTROL
OCCASIONALLY WHEN THE ADAPTIVE CRUISE CONTROL IS ACTIVE, THE COLLISION WARNING WILL LIGHT AND THE BRAKES AUTOMATICALLY APPLIED EVEN THOUGH THERE IS NOTHING IN FRONT OF THE CAR. THIS HAS OCCURRED ON A STRAIGHT, FLAT ROAD WITH NO SHADOWS, UNDULATIONS, OR CARS ANYWHERE IN SIGHT. THIS IS A HUGE SAFETY HAZARD SINCE IT HAS HAPPENED WITH CARS TRAVELING IMMEDIATELY BEHIND ME AT A HIGH RATE OF SPEED. BMW TECHS CANNOT ID THE PROBLEM AND SAY THEY HAVE NEVER HEARD OF IT. THE PROBLEM IS INFREQUENT AND HIGHLY UNLIKELY TO OCCUR DURING A TEST DRIVE. MET TODAY WITH A BMW NA TECHNICAL SERVICE EXPERT WHO INSISTED THAT I WAS 'CONFUSING' THIS PROBLEM WITH THE SYSTEM'S NORMAL OPERATION. NOT SO. MY LEASE ENDS IN 2 MONTHS AND I DON'T WANT THE NEXT OWNER TO GET RAMMED FROM BEHIND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089765April 23, 2018
STRUCTURE:BODY
I BOUGHT THE CAR FROM THE CAR SHACK IN HIALEAH,FL AND IT DID NOT HAVE THE MIDDLE HOOD LATCH AND I HAD A ACCIDENT BECAUSE OF IT. IT HAPPEN WHILE I WAS DRIVING HOME WITH MY FAMILY AT 45 MPH THAT THE HOOD OF THE CAR CAME UP AND IT WENT AGAINST MY FRONT WINDOW AND IT DAMAGE MY HOOD AND PART OF MY CAR ROOF. THIS HAPPEN AROUND 6:35 PM. GOING WEST ON NW 74 STREET JUST EAST OF 72 AVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062557January 13, 2018
AIR BAGS
REGARDING "TAKATA RECALL", I HAVE HAD MANY TIMES REQUEST TO AIRBAG RECALL, BUT BMW SAID ALWAYS PLEASE WAIT, NO ROOM FOR RECALL DURING LAST 2 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047223November 18, 2017
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
2016 BMW X1 XDRIVE 28I HESITATES WHEN ACCELERATING FROM A STOP AT RANDOM TIMES. THE DELAY CAN TAKE UP TO 1 SECOND BEFORE THE ACCELERATOR RESPONDS AND THE VEHICLE STARTS MOVING. THIS CREATES A DANGEROUS SITUATION WHEN TRYING TO MERGE WITH TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041070October 30, 2017
AIR BAGS, SEAT BELTS
ON 10/28, MY DAUGHTER WAS INVOLVED IN A FRONTAL OFFSET HEAD ON COLLISION WITH A CHEVY SILVERADO. THE IMPACT OCCURRED INSIDE OF A TURNING LANE WHERE THE CHEVY WAS TRAVELING APPROX. 15 MPH, AND MY DAUGHTER BEGAN ACCELERATING OUT OF THE TURN LANE AT 5-10MPH WHEN THEY COLLIDED. THE SILVERADO'S AIRBAGS DEPLOYED, THE BMWS DID NOT. NO FRONT AIRBAGS OR KNEE AIRBAGS DEPLOYED. SHE HIT HER HEAD ON THE STEERING WHEEL, WHILE WEARING HER SEATBELT, SO THIS ALSO BEGS THE QUESTION, WHY THE SEATBELT PRETENSIONERS DID NOT HOLD HER BACK FROM THE STEERING WHEEL. BMW 'S ALSO COME EQUIPPED WITH EMERGENCY FLASHERS UPON ACCIDENT, THAT DID NOT HAPPEN EITHER. MY IMPRESSION IS THAT NONE OF THE BMW SAFETY SYSTEMS WENT INTO EFFECT DURING THIS COLLISION. BMW ASSIST ALSO NEVER CALLED, WHICH AGAIN IS ANOTHER TOUTED BMW SAFETY SYSTEM IN ALL THEIR CARS.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10986123May 17, 2017
ELECTRICAL SYSTEM
THE HANDS-FREE MECHANISM/ACTUATOR FOR OPENING AND CLOSING THE TAILGATE (MAKING A KICKING MOTION WITH THE FOOT) ACTIVATES UNINTENTIONALLY WHEN LOADING AND UNLOADING ITEMS FROM THE REAR STORAGE AREA. ON FOUR (4) OCCASIONS WHILE LOADING OR UNLOADING FROM THE REAR STORAGE AREA, THE OPEN TAILGATE DOOR HAS CLOSED (WITHOUT BEING INTENTIONALLY ACTIVATED BY ME) AND COME DOWN ONTO MY HEAD. WHILE THERE IS A BRIEF WARNING SOUND, THE TAILGATE COMES DOWN VERY QUICKLY ON MY HEAD AND DOES NOT STOP WHEN IT MAKES CONTACT WITH MY HEAD. EVEN WHEN I AM JUST STANDING WITH MY FOOT NEAR OR UNDER THE REAR BUMPER THE TAILGATE CLOSES ON MY HEAD WITHOUT ME INITIATING THE DESIGNED TRIGGER MECHANISM (SIMULATED KICKING OF THE FOOT.). THERE ARE NO "USER SETTINGS" AVAILABLE TO DISABLE THIS AUTOMATIC OPERATION. WHILE I AM AN ADULT, A YOUNG CHILD COULD INADVERTENTLY ACTIVATE THE CLOSING OF THE TAILGATE AND THERE HEAD/NECK COULD BE CAUGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960110March 11, 2017
AIR BAGS
MANUFACTURER HAS FACTORY INSTALLED A DEVICE WHICH AUTOMATICALLY DISABLES PASSENGER SIDE AIRBAGS WHEN THE PASSENGER USES A SEAT CUSHION ON THE RATHER UNCOMFORTABLE SPORT SEAT. WE DO NOT OWN A PET, NOR DO WE USE AN INFANT CAR SEAT. WE ARE A RETIED COUPLE AND THE CUSHION IS NECESSARY IN THE PASSENGER SEAT DUE TO MY WIFE'S HIP DISCOMFORT. BMW HAS REFUSED TO ENABLE THE AIR BAGS ON THE PASSENGER SIDE WHEN ANYTHING IS PLACED ON THE SEAT (OTHER THAN A HUMAN BEHIND!) THE SEAT CUSHION BETWEEN THE PASSENGER SEAT AND THE PASSENGER DEAFEATS THE FEDERALLY MANDATED AIR BAG ON THAT SIDE.WE ARE NOTIFYING BMW THAT THIS MANUFACTURING DESIGN ANOMOLY WILL CAUSE US TO HOLD THEM LIABLE IN THE EVENT OF A FRONT END COLLISION WHERE THE AIR BAG FAILS TO OPERATE. A SIMPLE OVERIDE IS POSSIBLE TO CURE THIS ISSUE BUT BMW HAS REFUSED TO COOPERATE. CAN YOU HELP US?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956612February 23, 2017
STEERING
AFTER DRIVING ABOUT 2 MILES FROM FROM HOME THE STEERING LOCKED UP WHILE THE VEHICLE WAS IN MOTION ON A TOWN ROAD AND TURNING. WAS ABLE TO GET TO SHOULDER OF ROAD. AFTER SHUTTING OFF THE IGNITION AND RESTARTING CAR THE PROBLEM DISAPPEARED AND CONTINUED TO MY DESTINATION. LATER THAT DAY ON MY RETURN TRIP, AFTER DRIVING ONLY A FEW BLOCKS THE STEERING AGAIN LOCKED UP WHILE THE VEHICLE WAS IN MOTION THIS TIME GOING STRAIGHT ON A PARKWAY. AFTER STOPPING ON THE SIDE OF ROAD, IT WOULD NOT RESET ITSELF LIKE BEFORE AND HAD TO BE TOWED FOR SERVICE. DEALER PAID FOR TOWING,LOANER,AND REPAIRS. I ASKED IF THIS IS A COMMON PROBLEM AND THEY SAID NO.THEY SAID IT WAS AN ELECTRICAL FAILURE. THE REPAIRS INCLUDED REPLACING THE STEERING RACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10953759February 9, 2017
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
WHEN AT A COMPLETE STOP THE CAR HESITATES TO ACCELERATE. THERE IS A TWO - THREE SECOND DELAY AFTER YOU STEP ON THE ACCELERATOR. THIS HAS RESULTED IN ALMOST BEING HIT BROADSIDE ON SEVERAL OCCASIONS. THE CAR LITERALLY DRIFTS FOR A FEW SECONDS BEFORE RESPONDING. WAY SCARY AND VERY DANGEROUS. AFRAID TO CROSS LANES WITH ONCOMING TRAFFIC. THE FUEL SAVING AUTO/ON/OFF HAS ALWAYS BEEN DISENGAGED WHEN THIS OCCURS. NOT USING SPORT OR ECO SETTING EITHER. VERY UNSAFE CAR. PROBLEM HAS EXISTED OVER THE PAST 14 MONTHS SINCE PURCHASED NEW. HAVE COMPLAINED ABOUT PROBLEM TO DEALERSHIP AND BMW NORTH AMERICA NUMEROUS TIMES. BMW TRIED TO UPDATE SOFTWARE BUT IT DIDN'T ADDRESS PROBLEM. OTHERS ON BIMMERFEST IN THE USA ARE ALSO STATING THEY ARE HAVING A SIMILAR PROBLEM. PLEASE HELP. I BOUGHT THIS CAR NEW AT A PRICE OF OVER $40K.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10933989December 8, 2016
UNKNOWN OR OTHER
2016 BMW X1 NEW SAV EQUIPPED WITH COMFORT ACCESS . APPROACHED LOCKED PARKED HATCHBACK AND DEPRESSED HATCH EXTERIOR LOCK HANDLE. HATCH OPENED TO MID-HEIGHT OPENING TO ALLOW 6 FT TALL PERSON TO GET INTO THE TRUNK HATCH AREA. WITHIN APPROXIMATELY TEN SECONDS, LOUD WARNING SOUND PLAYED WHILE HATCH STARTED TO AUTOMATICALLY CLOSE. THIS WAS STARTLING AND UNEXPECTED. TRIED TO REMOVE MYSELF QUICKLY FROM VEHICLE AND WAS STRUCK BY CLOSING TAILGATE. SUFFERED BLEEDING FOREHEAD GASH AND NEEDED SEVERAL STITCHES AT THE EMERGENCY ROOM. DID NOT HIT ANY BUTTONS ON THE VEHICLE OR THE REMOTE KEY. ALSO DID NOT DO ANY FOOT WIGGLE DANCE OR KICKING IN PROXIMITY OF REAR BUMPER TO ACTIVATE CLOSURE OF HATCH TAILGATE (THIS FEATURE IS SILLY BUT I CAN APPRECIATE IT BEING UTILIZED TO OPEN THE HATCH, BUT NOT TO CLOSE IT IN ANY CIRCUMSTANCE DUE TO SAFETY CONCERNS). I WAS GIVEN AN INDIRECT IMPRESSION AFTER THE INCIDENT THAT BECAUSE THE CAR WAS ARMED WITH THE ALARM SYSTEM THAT PERHAPS IT TREATED THE OPENING OF THE HATCH AS AN INTRUSION THEREBY CLOSING ITSELF. HOWEVER I CANNOT SUBSTANTIATE THIS AS I DO NOT WANT TO SACRIFICE FURTHER INJURY ). UNCLEAR OF WHY THIS HAPPENED BUT IN THE INTEREST OF SAFETY THE AUTO CLOSURE SHOULD NOT PHYSICALLY OCCUR UNLESS A PHYSICAL BUTTON IS DEPRESSED. THERE ARE FOUR SUCH BUTTONS ON THIS VEHICLE: ON THE LOWER DRIVERS DOOR, TWO ON THE INSIDE RIGHT HAND EDGE OF THE TAILGATE, ANOTHER ON THE REMOTE KEY. I HOPE THIS NOTICE WILL MAKE OTHER X1 USERS AWARE OF THIS CONCERN. I DO HOPE THE MANUFACTURER WILL PROGRAM OR DESIGN A FIX TO ADDRESS THE CONCERN. IT IS A PROBLEM AND PERHAPS A HIDDEN DANGER AS ONE DOES NOT EXPECTED TO BE MAMED OR INJURED BY THEIR CAR IN THIS MANNER. BMW NJ CORPORATE WAS INFORMED AND SUGGESTED TO WORK OUT A FIX DIRECTLY WITH THE BMW DEALER. MANUFACTURER SHOULD REDESIGN FEATURES TOWARDS CUSTOMER SAFETY.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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