BMW 328xi Complaints (2011)

67 consumer complaints on file.

#11055810December 20, 2017
ENGINE
I WAS DRIVING ON THE HIGHWAY AT ABOUT 55MPH AND COMPLETELY LOST POWER ON MY 2011 BMW 328XI. LUCKILY THERE WAS NO TRAFIIC SO I SLOWED DOWN AND STOPPED ON THE SIDE OF THE HIGHWAY OPENED THE HOOD, AND THEN I HEARD THE ENGINE MAKING A RATTLING/MARBLE NOISE. I TOOK THE CAR TO THE BMW DEALERSHIP FOR A DIAGNOSIS AND THEY SAID IT COULD BE THE CAMSHAFT BEARING LEDGE (WHICH IS NOT COVERED) OR A VANOS BOLT(WHICH HAS AN EXTENDED WARRANTY ALREADY ON IT). BUT IF THE ISSUE IS NOT THE VANOS BOLT AND IT HAS TO DO WITH THE CAMSHAFT BEARING LEDGE, I WOULD HAVE TO PAY $2000 FOR THE CAMSHAFT BEARING LEDGE SERVICE, I TOOK THE CAR HOME AND PARKED IT. I AM NOT THE ONLY PERSON WITH THIS PROBLEM, AS I HAVE SEARCHED IN FORUMS AND WEBSITES FOR FEEDBACK. A LOT OF PEOPLE HAVE HAD THIS ISSUE AND I DON'T SEE IT FAIR THAT WE HAVE TO PAY FOR AN ENGINE PROBLEM THAT BMW HAS HAD KNOWINGLY SINCE THE BEGINNING (2007) AND NEVER RESOLVED ON LATER MODELS. THIS ISSUE SHOULD BE COVERED BY A RECALL AS IT IS DANGEROUS FOR PEOPLE LIKE MYSELF TO BE DRIVING THE CAR WITH CHANCES OF THE ENGINE STUMBLING AT HIGH SPEEDS. THE ORIGINAL CAMSHAFT BEARING LEDGE IS SAID TO HAVE METAL RINGS THAT RUBS AGAINST METAL AND WEARS OFF QUICKLY, THE REPLACEMENT IS A RUBBER ONE THAT LASTS LONGER AND SHOULD NOT BRING ANYMORE ISSUES TO THE CAR. THE CAR ONLY HAS 62K MILES ON IT AND THE OIL HAS ALWAYS BEEN CHANGED EVERY 5K MILES, WHICH IS 10K MILES LESS THAN BMW RECOMMENDS. WE AS BMW CUSTOMERS SHOULD HAVE BOTH OPTIONS FREE OF CHARGE, AS THIS ISSUE IS NOTHING NEW TO BMW, IF NO ACTION IS TAKEN AGAINST BMW; THERE CAN BE MORE PROBLEMS IN THE FUTURE FOR POTENTIAL 328XI OWNER, SPECIFICALLY THE E90 MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047802November 21, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 BMW 328XI. THE CONTACT STATED THAT THERE WAS A FAULTY ELECTRICAL FAILURE THAT PROGRESSED WITH THE VEHICLE PREMATURELY. THE VEHICLE WAS TAKEN TO THE DEALER (FIELDS BMW OF DAYTONA, 1050 N TOMOKA FARMS RD, DAYTONA BEACH, FL 32124, (386) 274-1200). THE POWER DISTRIBUTION BOX AND WIRING WERE REPLACED. THE MANUFACTURER STATED THAT THE VEHICLE WAS EXCLUDED FROM AN ELECTRICAL RECALL AND PROVIDED NO SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031525October 3, 2017
FUEL/PROPULSION SYSTEM
HI I HAVE A BMW 2011 328XI, RECENTLY I WAS DRIVING THE CAR ON THE FREEWAY WHEN THE CAR COMPLETELY SHUT DOWN ON ME AND LITERALLY LEFT ME 10 SECS TO GET ON THE SHOULDER. MIND YOU THIS IS BUSY TRAFFIC HOUR COMING BACK FROM CHICAGO. I REPLACED THE FUEL PUMP LAST YEAR, AND BMW TAKES NO OWNER SHIP OF THE PROBLEM. I CALLED THE CUSTOMER SERVICE AND ALSO ASKED THEM TO DIAGNOSE IT , BUT THEY KEEP TELLING ME OH WE CANNOT DETECT IT. THIS IS VERY FRUSTRATING AS THIS IS MY WIFES CAR AND I WOULD NOT WANT ANYTHING HAPPENING TO HER IF THE CAR RANDOMLY STOPS IN THE MIDDLE OF THE FREE WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023189September 14, 2017
AIR BAGS
2011 BMW 328XI. CONSUMER WRITES IN REGARDS TO DRIVERS FRONT AIRBAG MODULES RECALL. *LD THE CONSUMER WAS ADVISED THAT THE RECALL REPLACEMENT PARTS WERE UNAVAILABLE. UPDATED 09/14/2017*JS UPDATED 11/03/17*LJ THE CONSUMER STATED THE AIRBAG WAS REPLACED ON OCT 18, 2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11018628August 21, 2017
AIR BAGS
TAKATA RECALL: HAVE BEEN TRYING SINCE MARCH 3016 TO GET BMW TO REPLACE AIRBAG UNDER RECALL. I LIVE IN FLORIDA (CERTAINLY HOT & MUGGY!). CALLED AUG. 14 AND TOLD IT WOULD BE TAKEN CARE OF THIS WEEK. CALLED TODAY AND THEY HAVE NOT YET NOTIFIED THE DEALER AND "RELEASED" THE AIRBAG. MAYBE NEXT WEEK. FYI, THIS IS TAKING FOREVER IN AN ENVIRONMENT THAT SHOULD BE PRIORITY. LOANERS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011198July 28, 2017
ELECTRICAL SYSTEM, VISIBILITY/WIPER, EXTERIOR LIGHTING
FOOTWELL MODULE FAILURE CAUSED THE TURN SIGNALS, INTERIOR LIGHTS, POWER WINDOWS TO FAIL TO OPERATE. THE FAILURE OCCURRED WHEN A MECHANIC TRIED TO RUN DIAGNOSTICS ON THE VEHICLE DURING ROUTINE SERVICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006482July 20, 2017
UNKNOWN OR OTHER
THERE IS A REPORT BY AUTO CHECK REPORT SHOWING THAT THERE IS A FRAME OR STRUCTURAL DAMAGE RECORD. I HAVE BEEN TRYING TO SELL THE CAR AND DUE THE INFORMATION THAT APPEARED ON THE REPORT THE PRICE OFFERING IS BELOW THE REAL PRICE. I HAVE BEEN EXPERIENCING PROBLEM TO SELL IT BECAUSE THE SAME PROBLEM APPEARED AND EVEN CAR MAX EXPRESS EXPRESS THE SAME SITUATION. IN 08/28/2014 AN AUTO AUCTION IN TEXAS , AUCTION ANNOUNCED AS FRAME DAMAGE. IN A FEW DAYS I WILL BE SENDING A COPY OF THE REPORT. THANKS IN ADVANCE. UPDATED 10/16/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003073July 5, 2017
ENGINE
I HAVE OWNED IT FOR ALMOST 3 YEARS AND HAVE HAD IT IN THE SHOP 3 TIMES. THEY CHANGED THE COILS OUT, THEY CHANGED THE TIMING CHAIN, THEY REPLACED OIL PAN GASKETS, AND HEAD GASKETS, AND THEY REPLACED GASKET AROUND THE OIL FILTER. ALL ENGINE RELATED ITEMS. I HAVE HEARD THERE ARE BMW ENGINES THAT BUILD UP TOO MUCH PRESSURE IN THEM WHICH CAUSES THEM TO BLOW UP. WITH ALL THE ITEMS THAT I HAVE HAD TO DEAL WITH ON THIS CAR AND NOW THE ENGINE BLEW UP WITH 79,000 MILES ON IT, I AM VERY UPSET. THE EXTENDED WARRANTY WAS FOR AN ADDITIONAL 50K MILES AND 2 YEARS FROM ORIGINAL WARRANTY. THE ENGINE BLOWS MONTHS AFTER THE 6 YEARS RUNS OUT. THIS ENGINE FAILED BECAUSE OF BMW QUALITY AND DESIGN NOT MY DRIVING. BMW NEEDS TO TAKE ACTION AND REIMBURSE ME FOR THE REPLACEMENT ENGINE. I COULD HAVE BEEN KILLED WHEN THE CAR LOST POWER GOING DOWN THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957345February 27, 2017
AIR BAGS
TAKATA RECALL - RECALL NOTICE RECEIVED OVER ONE YEAR AGO. NO ACTION HAS BEEN TAKEN BY BMW TO DATE. I HAVE SERIOUS SAFETY CONCERNS ABOUT CONTINUING TO DRIVE THIS VEHICLE AND EFFECTIVELY CANNOT TRADE IT IN ON ANOTHER VEHICLE SINCE ITS VALUE IS SIGNIFICANTLY DIMINISHED UNTIL THE RECALL IS COMPLETED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10933985December 8, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 BMW 328XI. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 01/25/2017*CT THE CONSUMER STATED THE AIR BAG WAS FINALLY REPLACED. UPDATED 02/15/17.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10913760October 4, 2016
ENGINE
THE ENGINE OF THE VEHICLE DIDN'T START WITH THE SIGN SAYING "FUEL PUMP MALFUNCTION." I HAD THE FUEL PUMP REPLACED AT THE NEAREST BMW DEALERSHIP. AFTER A FEW DAYS, I GOT A CALL FROM THE DEALERSHIP THAT THE "CAR IS RUNNING AS IT SHOULD." 8 DAYS LATER, THE ENGINE SHUT OFF ON A SUDDEN WHILE DRIVING ON THE LOCAL ROAD. WHEN THE ENGINE SHUT OFF, I COMPLETELY LOST A CONTROL OVER MY VEHICLE. IT WAS A SUNDAY MORNING, SO THERE WAS NO TRAFFIC. BUT IT COULD HAVE LED TO AN ACCIDENT, HAD THERE BEEN MORE TRAFFIC ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909997September 27, 2016
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 BMW 328XI. WHILE MAKING A RIGHT TURN AT 5 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY ONTO THE SIDEWALK. THE VEHICLE WAS TAKEN TO A DEALER TO BE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905125September 9, 2016
FUEL/PROPULSION SYSTEM
DRIVING DOWN HIGHWAY AUTO SUDDENLY STOPPED RUNNING LUCKILY NO ACCIDENT CONSIDERING HEAVILY TRAVEL ROAD AUTO WOULDN'T START AGAIN HAD AUTO TOWED OFF ROAD TO NEAREST GARAGE SAFETY HAZARD.BMW HAS SPECIAL WARRANTY FOR SUPER LOW EMISSION VEHICLES 15YRS OR 150000 MILES THIS AUTO FITS THAT DESCRIPTION IN CERTAIN STATES PA IS ONE OF THESE STATES IF YOU READ THE WHOLE WARRANITY NOT JUST THE FIRST LIST OF STATES. THE AUTO WAS REGISTRED IN PA FOR 6YRS AND IN NORTH CAROLINA ONE MONTH.BMWNA SAID THE AUTO DOESN'T QUALIFY THEY DIDN T BOTHER TO READ THEIR WHOLE WARRENITY AND THEIR SECOND EXCUSEIS THE AUTO IS REGISTRYED IN NORTH CAROLINA A NONE EMISSION STATE.THIS IS FOOLISH THEY ADMIT THE HAVE A PROBLEM WITH FALLITY PARTS THAT BREAK AND CREAT SAFETY HAZARDS BUT DON'T HAVE A RECALL OR EVEN IN FORM THE OWNERS OF THIS DANGEROUS SITUATION. THE FUEL PUMP AND FUEL TANK HAVE TO BE REPLACED. THERE ARE LINES IN SIDE OF TANK THAT CAUSE FUEL PUMP TO SHORT OUT AS THEY FALL APART AND YOU HAVE TO REPLACE THE WHOLE TANK BECAUSE HOW LINES ARE SITUATED. THERE WARRENTY SAYS THE WILL HONOR WARRENTY FIRST OWNERS AND FUTURE OWNERS BUT THEN THE DON'T DELIVERY ON THERE WORD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895898August 15, 2016
AIR BAGS
IT HAS BEEN OVER 6 MONTHS, AND I HAVE NOT RECEIVED ANY RECALL INFORMATION OR UPDATE ON THE REMEDY FROM BMW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853181April 3, 2016
EXTERIOR LIGHTING
MY VEHICLE IS EQUIPPED WITH HALOGEN HEADLAMPS AND HALOGEN DRL. THE CAR HAS POOR ROAD VISIBILITY AT NIGHT DUE TO THE DESIGN OF THE HEADLAMPS. I BROUGHT THE CAR INTO BMW WHILE IT WAS UNDER WARRANTY FOR UNEVEN BRIGHTNESS IN THE HEADLAMPS. THE TECHS JUST ADJUSTED THE HEADLAMPS, BUT THIS HAD NO EFFECT ON THE VISIBILITY. DURING MY NEXT WARRANTY VISIT, I BROUGHT UP THE HEADLAMP ISSUE AGAIN AND THE SERVICE ADVISOR SAID THAT THAT WHEN THE CAR HITS BUMPS THE HEADLAMPS GO OUT OF ALIGNMENT. THE HEADLAMPS WERE THEN AGAIN READJUSTED. THIS STILL DIDN'T IMPROVE THE HEADLAMP SITUATION. JUST RECENTLY I SAW ON FOX FIVE NEWS THAT MY MODEL VEHICLE HAD THE WORST RATING FOR HEADLAMP QUALITY. FOX FIVE NEWS STATED THAT OWNERS OF MY VEHICLE SHOULD USE HIGH BEAMS WHEN THEY CAN'T SEE WELL AT NIGHT. I LIVE IN THE CITY AND I CAN'T DRIVE WITH HIGH BEAMS ON ALL THE TIME. THIS IS UNACCEPTABLE FOR A LUXURY CAR BRAND. THIS IS A DANGEROUS SAFETY ISSUE AFFECTING MANY OTHER SIMILAR MODELS OUT THERE. BMW SHOULD RECTIFY THIS PROBLEM FOR ALL THESE MODELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810001December 14, 2015
ENGINE
I PURCHASED THE VEHICLE BACK IN 08/2014 FROM MAZDA HERITAGE IN BALTIMORE, MD. THE DEALERSHIP STATED THAT THE VEHICLE WAS CERTIFIED. AFTER I DROVE THE VEHICLE OFF THE LOT, MAYBE A WEEK LATER THE CHECK ENGINE LIGHT CAME ON. ANYTIME I ACCELERATED THE CAR WOULD SLOW DOWN AND SPUTTER. I PURCHASED AN EXTENDED WARRANTY AND TOOK THE VEHICLE TO A BMW DEALER TO HAVE IT LOOKED OVER. THE REPAIR GUY STATED THAT THEIR WAS A PROBLEM WITH THE OIL HEAD GASKET. IT WAS FIXED AND I BELIEVED THAT THE PROBLEM WAS FIXED. I'M HAVING THE SAME ISSUE NOW AND I TOOK IT TO BMW AGAIN, AND NOW I HAVE A OIL PAN LEAK. I'M A SINGLE PARENT AND DO NOT FEEL SAFE IN THE VEHICLE WHILE I AM TRANSPORTING MYSELF AND TWO CHILDREN. I JUST DON'T BELIEVE THAT AFTER ONLY ONE YEAR THAT I SHOULD HAVE ISSUES LIKE THIS. PLEASE SOMEBODY HELP ME IN THIS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733011July 9, 2015
FUEL/PROPULSION SYSTEM
TODAY I WAS ALMOST KILLED, AND CAUSED MANY OTHER MOTORIST A GREAT DEAL OF PANIC. DRIVING IN THE LEFT LANE AT ABOUT 65-70 MPH MY 2011 328XI SUDDENLY STARTED TO LOOSE POWER. AS I ATTEMPTED TO GET ACROSS FIVE LANES TO THE SHOULDER, I WAS NEARLY HIT NUMEROUS TIMES AS DRIVERS AROUND ME HAD BRAKE HARD OR MAKE RAPID MOVES AROUND ME. THIS IS THE SECOND TIME IN ABOUT THREE WEEKS THAT THIS OCCURRED. I HAD MY FUEL PUMP REPLACED UNDER WARRANTY AT PLAZA MOTORS. TODAY MY CAR WAS TOWED THERE AGAIN AND I AM ASSUMING IT IS THE SAME PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725553June 16, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I REMEMBER DRIVING HOME ON THE INTERSTATE AND SMELLING A BURNING SMELL. I HAD THE WINDOWS OPEN BUT IT DIDN'T SEEM LIKE IT WAS COMING FROM OUTSIDE. LATER, THE CAR'S HVAC BLOWER FAN STOPPED WORKING. DURING REPAIR, THE BLOWER MOTOR RESISTOR AND THE HARNESS THAT PLUGS INTO IT WERE FOUND TO BE BADLY BURNED. THE HARNESS WIRES FOR GROUND AND POWER WERE MISSING INSULATION (BURNED AWAY) AND THE COPPER WAS BADLY CORRODED. THE TRIM PANEL DIRECTLY UNDER THE AFFECTED AREA HAS WATER STAINING AND SCORCH MARKS. BMW NA REFUSED TO PAY TO FIX DUE TO MILEAGE EVEN THOUGH CAR IS ONLY 4 YEARS OLD AND IS CLEARLY A WATER INTRUSION PROBLEM (LEADING TO A SHORT CIRCUIT AND BURNING) CAUSED BY EITHER A DESIGN OR MANUFACTURING ISSUE
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10629800August 31, 2014
ENGINE, VEHICLE SPEED CONTROL
AFTER THE CAR IS STOPPED AT A STOP SIGN AND WHEN I TRY TO ACCELERATE THE CAR, IT HESITATES TO MOVE EVEN AFTER I PUSH THE GAS PEDAL. THE CAR STRUGGLES TO MOVE FORWARD AND AFTER PRESSING IN HARD IT MOVES. THE INITIAL DELAY OR THE INITIAL RESPONSE TIME IS HUGE. THE TIME LAG IS LARGE. THE ENGINE MAKES NOISE AND WILL STRUGGLE TO MOVE. I HOPE THE NHTSA WILL REVIEW THE MATTER WITH BMW AND SEE WHAT NEEDS TO BE DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619284August 6, 2014
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
A LETTER FROM BMW CAME IN JUNE 2014 STATING THAT MY VEHICLE IS EFFECTED FOR IMPORTANT SAFETY RECALL AND THAT I WOULD BE NOTIFIED WHEN THE PARTS BECOME AVAILABLE TO HAVE IT FIXED. THE RECALL WAS FOR VANOS ASSEMBLY BOLTS. THE LETTER STATES THAT I MAY HEAR INCREASED NOISE, CHECK ENGINE LIGHT MAY COME ON LEADING TO REDUCED POWER LEADING TO ENGINE STALL. I NOTICED ON THIS WEBSITE MANY PEOPLE HAVE HAD SIMILAR COMPLAINTS AND LEADING TO STEERING WHEEL TO LOCK AND ENGINE TO SHUT OFF WHICH CAN LEAD TO INJURY AND DEATH OF ANYONE ON THE ROADS. I HAVE CALLED MY DEALER AS WELL BMW HEADQUARTERS AND BOTH STATE THAT THEY HAVE NO IDEA WHEN THE PARTS WILL BECOME AVAILABLE. SO FOR NOW I HAVE TO DRIVE A CAR WITH A SAFETY RECALL AND I CAN DO NOTHING ABOUT IT OTHER THAN HOPE I DON'T CAUSE AN ACCIDENT DUE TO MY CAR MALFUNCTIONING. THIS IS CRIMINAL OF BMW AND NEEDS TO BE ADDRESSED. I ASKED THEM IF I COULD BRING MY CAR IN AND HAVE A LOANER INSTEAD TILL THE PARTS BECOME AVAILABLE BUT WAS TURNED DOWN, UNLESS I WANT TO PAY OUT OF MY OWN POCKET. THIS NEEDS TO BE ADDRESSED! THANK YOU FOR PROTECTING AMERICANS ON THE ROAD! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to BMW 328xi