American Ironhorse Texas Chopper Complaints

16 consumer complaints on file.

#11363692October 10, 2020
WHEELS, TIRES
METZELER ME880 MARATHON TIRE SIZE 280/35/18 HAS SEPARATIONS ON THE SIDEWALLS ON BOTH SIDES OF THE TIRE ALL THE WAY AROUND. TIRE WAS MADE IN GERMANY WITH STAMPED 1717 CODE. NO ACCIDENT OR INJURY AS I HAVE JUST NOTICED IT DUE TO ANOTHER TIRE WITH SAME SEPARATIONS IN A DIFFERENT SIZE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243174September 23, 2008
POWER TRAIN:MANUAL TRANSMISSION
WE HAVE A 2005 AMERICAN IRONHORSE TEXAS CHOPPER MOTORCYCLE THAT MY HUSBAND WAS RIDING ON THE INTERSTATE AT ABOUT 60-65 MPH. HE HEARD A LOUD POP FROM THE BIKE AND IMMEDIATELY BEGAN SLOWING DOWN. HE GOT TO AN EXIT RAMP BEFORE HE DOWNSHIFTED THE BIKE, AND WHEN HE SHIFTED DOWN THE WHEELS LOCKED UP AND HE SKIDDED SEVERAL FEET. HE WAS LUCKY NOT TO BE KILLED. WE HAVE BEEN TOLD BY OUR DEALER THAT THE BIKE HAS A ROADMAX TRANSMISSION. I HAVE TRIED TO REACH AMERICAN IRONHORSE IN FORT WORTH, TEXAS, SEVERAL TIMES. THEY DON'T RESPOND TO MY CALLS. I HAD ORIGINALLY ASKED THEM FOR HELP REPLACING THE TRANSMISSION SINCE THE BIKE ONLY HAS 4500 MILES ON IT, AND THEY REFUSED BECAUSE IT WAS OUT OF WARRANTY. I HAVE TRIED TO CALL BACK SEVERAL TIMES TO SUGGEST SOMEONE LOOK INTO WHAT HAPPENED WITH THIS TRANSMISSION BEFORE SOMEONE GETS HURT. SO FAR, NO ONE HAS RETURNED MY CALLS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201150August 29, 2007
SUSPENSION:REAR:SHOCK ABSORBER, STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
POOR DESIGN IN MOTORCYCLE SHOCK MOUNT LED TO FAILURE OF WELD AND BREAKAGE CAUSING REAR WHEEL OF MOTORCYCLE TO LOCK AGAINST FENDER RESULTING IN A CRASH AND INJURIES. SAME MAKE AND MODEL MOTORCYCLES HAS A HISTORY OF FAILURE IN SAME AREA. *JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10198825August 8, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
GREETINGS, MY SPEEDO/TACH ALL-IN-ONE UNIT ON MY 2004 AMERICAN IRONHORSE TEXAS CHOPPER MOTORCYCLE HAS FAILED TWO SEPARATE TIMES OVER THE LAST YEAR FOR UNKNOWN MECHANICAL/ELECTRICAL PROBLEMS. IN OCT. 2007, I HAD TO REPLACE THE MY ORIGINAL UNIT THROUGH AIH FOR A NEW SPEEDO/TACH HEAD UNIT FOR APPROX. $900.00. ON MY SECOND RIDE OF THIS SEASON, MY "NEW" UNIT COMPLETELY FAILED AGAIN RESULTING IN THE PROFESSIONAL RECOMMENDATION THROUGH AIH OF ANOTHER NEW UNIT AGAIN. I HAVE HAD SEVERAL FRIENDS AND AIH PROFESSIONALS EXPRESS THEIR OPINION ON AIH'S R&D PITFALLS WITH THIS OLD SPEEDO/TACH SETUP/SYSTEM! ADDITIONALLY, I HAVE SENT NUMEROUS EMAILS TO AIH TO CORRECT MY UNIQUE PROBLEM WITH NO RESPONSE AND/OR ACKNOWLEDGEMENT IN REF. TO THEIR ASSISTANCE AND A POSSIBLE GOOD-FAITH WARRANTY. YOUR AGENCY IS MY LAST HOPE, PLEASE HELP IF YOU CAN...CHAD E. WILLIAMS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170570October 11, 2006
STRUCTURE
DT*: THE CONTACT STATED THE MOTORCYCLE PULLED VERY HARD TO THE RIGHT AND MADE EXCESSIVE WEAR ON THE REAR TIRE WHICH CREATED A HAZARD. THE VEHICLE WAS TAKEN TO THE DEALER WHO DETERMINED THE BEARINGS- TRIPLE TREES NEEDED TO BE CHANGED. AFTER THE REPAIRS, THE PROBLEM PERSISTED. THE MECHANIC AT THE SERVICE DEALER MENTIONED THAT SOME MOTORCYCLES RIDE STRAIGHT AND SOME PULL. THE VEHICLE WAS ALSO OBSERVED BY AN INDEPENDENT MECHANIC, WHO DETERMINED THERE WAS DEFINITELY A PROBLEM WITH THE MOTORCYCLE WHICH MAY BE RELATED TO THE FRAME, THE TIRES OR THE TRIPLE TREES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10152982March 3, 2006
UNKNOWN OR OTHER
E-MAIL FOIA REQUEST ALL DOCUMENTS RELATED TO COMPLAINTS OR CONCERNS RE DEFECTS OF THE 2003 TEXAS CHOPPER MFD BY AMERICAN IRONHORSE. *TS *NM***NAR***
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10150893February 22, 2006
VEHICLE SPEED CONTROL
DT*: THE CONTACT OWNS A 2004 IRONHORSE TEXAS CHOPPER MOTORCYCLE AND DISCOVERED THE SPEEDOMETER STOPPED WORKING WITHOUT WARNING. THE MOTORCYCLE WAS SEEN BY THE DEALER AND THE SPEEDOMETER WAS REPLACED. AFTER THE MOTORCYCLE WAS WASHED, THE SPEEDOMETER STOPPED WORKING. THE DEALER AGAIN REPLACED THE SPEEDOMETER. AFTERWARDS, THE MOTORCYCLE WAS WASHED AND THE SPEEDOMETER STOPPED WORKING. THE MOTORCYCLE WAS SEEN BY THE DEALER FOR ANOTHER REPLACEMENT OF THE SPEEDOMETER. THE DEALER WAS UNABLE TO DETERMINE IF WATER WAS THE CAUSE OF THE FAILURE, BUT WAS AWARE OF A NEW DESIGN EFFORT BY THE MANUFACTURER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135628August 22, 2005
POWER TRAIN:CLUTCH ASSEMBLY
2005 IRONHORSE TEXAS CHOPPER CLAMP THAT HOLDS THE CLUTCH CABLE WAS TORN OFF RESULTING IN THE MOTORCYCLE COMING TO AN IMMEDIATE STOP.*MR ADDITIONALLY THIS CAUSED THE SECOND CLAMP TO BE PULLED DOWNWARD, PEELING THE PAINT OFF THE MOTORCYCLE IN SEVERAL AREAS. THE CONSUMER CONTACTED THE DEALER AND REQUESTED WARRANTY REPAIR: REPLACEMENT OF THE TWO CLAMPS, REPLACEMENT OF THE CLUTCH CABLE AND PAINTING OF THE FRAME. AFTER SEVERAL WEEKS THE CONSUMER'S REQUEST CAME BACK FROM THE MANUFACTURER AND WAS DENIED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10131180August 2, 2005
EXTERIOR LIGHTING:HEADLIGHTS:HIGH/LOW BEAM DIMMER SWITCH
I HAVE ATTEMPTED TO HAVE THE FOLLOWING CONDITION FIXED AT MY DEALERSHIP, BUT THE NEW SWITCH THEY PUT IN HAD THE SAME PROBLEM. BELOW IS A COPY OF THE CORRESPONDENCE I SENT TO THE MFG. I HAVE A CONCERN ABOUT THE HI BEAM LAMP SWITCH ON MY 04 TX CHOPPER. THE 2005 AIH'S DO NOT HAVE THIS PROBLEM AND I ASSUMED IT HAS BEEN FIXED, AND MY HARLEY DAVIDSON DID NOT OPERATE LIKE THIS. I AM BECOMING FRUSTRATED AND THIS IS MY LAST ATTEMPT TO RECTIFY BEFORE CONTACTING THE DOT. I WORK IN THE AUTOMOTIVE INDUSTRY AND FEEL THIS ISSUE HAS POTENTIAL SAFETY AND LEGAL IMPLICATIONS. MY OLD DEALERSHIP WAS AMERICAN CYCLE MART IN WATERFORD, MI AND I AM RELOCATING TO THE INDIANAPOLIS AREA. I WILL DO MY BEST TO DESCRIBE MY CONCERN HERE: WHEN YOU SWITCH UP TO HIGH BEAMS, THE TRANSITION IS CLEAN AND AS EXPECTED. THE ISSUE IS WHEN SWITCH DOWN TO LOW BEAMS. IF YOU PARTIALLY DEPRESS THE BUTTON, BUT NOT FAR ENOUGH TO REACH THE TRANSITION WHERE IT CLICKS OVER TO LOW, THE HEADLIGHT GOES OUT COMPLETELY. THE MAIN REASON I NOTICED IS DUE TO WEARING HEAVY GLOVES DURING COLDER WEATHER (I JUST TOOK DELIVERY OF THE BIKE THIS NOVEMBER) THAT PREVENTED ME FROM FULLY ACTUATING THE SWITCH IMMEDIATELY. MY HEADLIGHT WAS OFF ONLY FOR A MOMENT, BUT THAT MOMENT IS SCARY TRAVELING AT 70 MPH IN TOTAL DARKNESS. I AM SURE THAT PROPER OPERATION SHOULD BE EITHER HI OR LOW BEAM ONLY, AND NO "OFF" CONDITION. IT SEEMS THAT THE SWITCH CONTACT ACTION IS NOT IN TIME WITH THE SPRING DETENT (IT SHOULD NOT BREAK CONTACT TO THE "HI" CIRCUIT UNTIL THE PAST THE SWITCH DETENT AND THE "LOW CONTACT IS STARTING TO CLOSE.) THE WORSE CASE SCENARIO SHOULD BE THAT BOTH HI AND LOW ARE AT THE SAME TIME FOR A BRIEF INSTANT. IF I CLICK TO LOW WITH A SOLID AND QUICK ACTION, THE LIGHT PAUSE IS NOT SO PERCEPTIBLE. BUT, I MUST MAKE A CONSCIOUS EFFORT TO DO SO. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121868June 20, 2005
ELECTRICAL SYSTEM
DT: CONTACT STATES THERE ARE ELECTRICAL PROBLEMS WITH THE MOTORCYCLE. WHEN THE DIGITAL SPEEDOMETER GOES OUT THERE ARE NO LIGHTS/SIGNALS, OR TAIL LIGHTS. THE LOCAL SERVICE DEALER STATED NOT WASH THE MOTORCYCLE WITH WATER BECAUSE WATER WOULD GET IN THE CONNECTIONS UNDER THE SEAT AND UNDERNEATH THE GASOLINE TANK.*AK THE DEALER REPLACED THE MAIN COMPUTER BUT THE SPEEDOMETER CONTINUED TO MALFUNCTION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10115990March 29, 2005
EQUIPMENT
REF: MY 2004 AMERICAN IRONHORSE TEXAS CHOPPER W/ 111 S&S ENGINE I AM WRITING YOU TO INFORM YOU OF A PRESISTENT PROBLEM THAT I AM EXPERIENCING WITH MY "HIGH DOLLAR" FACTORY PRODUCED MOTORCYCLE. THE BIKE IS CONSTANTLY STALLING AT LOW RPM'S AND AT PROLONGED RED LIGHT SIGNALS. THE BIKE WILL CUT OFF WITH NO ANTICIPATED SIGN, BUT WILL START RIGHT BACK UP ONCE THE START BUTTON IS PUSHED. THIS WILL HAPPEN SEVERAL TIMES DURING A 200-300 MILE RIDE! I HAVE TO "FLUTTER" THE THROTTLE TO KEEP IT FROM STALLING AND FROM IT SHUTTING OFF ON ME. I BELIEVE THAT THIS IS A NATIONWIDE PROBLEM WITH THIS YEAR, MAKE, AND MODEL OF MOTORCYCLE. I HAD RECENTLY COME ACROSS ANOTHER RIDER WHO IS EXPERIENCING THE SAME TYPE OF SAFETY-RELATED ISSUE. THE INTERNET SITE IS... HTTP://WWW.POWERSPORTSNETWORK.COM/ENTHUSIASTS/QUESTION_LIST.ASP?VEH=7800&QUEST=12411 HE STATES "MY 2004 TEXAS CHOPPER STALLS CONSTANTLY - TWENTY TIMES ON A 23 MILE RIDE BACK TO THE DEALER. THE DEALER CHANGED THE PUCK AND IGNITOR BUT THAT DIDN'T HELP - THE NEW PARTS WERE ALSO DEFECTIVE - IT STILL KEPT STALLING WHEN THE MECHANIC TEST RODE IT. APPARENTLY THIS HAS HAPPENED ON ANOTHER 2004 TEXAS CHOPPER AS WELL. DOES ANYONE ELSE HAVE THIS PROBLEM AND IF SO WHAT DID YOU HAVE DONE TO FIX IT?" DAVE - 03/30/2004 CAN YOU PLEASE LOOK INTO THIS FOR ME. I TRULY BELIEVE THAT THIS IS A SAFETY MATTER IN TERMS OF GETTING REARENDED AT "STOP TO START" INTERSECTIONS AND/OR THE BIKE SHUTTING OFF WHILE IN TRANSIT IN 1ST OR 2ND GEAR CAUSING A PERSONAL INJURY COLLISION. THANK YOU FOR YOUR TIME AND PROFESSIONAL CONSIDERATION IN THIS MATTER...CHAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092549September 14, 2004
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:ENGINE, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHILE DRIVING, THE VEHICLE STALLED THEN CAUGHT ON FIRE. *NM PRIOR TO THE FIRE, THE MOTORCYCLE HAD REPAIRS DONE TO THE ROTORS, FRONT HEAD, FRONT PISTON, RINGS, EXHAUST AND GASKETS AND A FULL ENGINE REPLACEMENT. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10082475July 22, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
COMPLAINT IS A RESULT TO DAMAGE DONE TO VEHICLE STEMMING FROM WORK DONE BY DEALER DURING SAFETY RECALL REPLACEMENT OF BRAKE ROTORS. VEHICLE FRAME HAS BEEN LEFT EXPOSED TO CORROSION SHORTENING THE LIFE EXPECTANCY OF VEHICLE FRAME. JAN. 31, 2004: I RECEIVED A NHTSA SAFETY RECALL NOTICE {NHTSA RECALL NO. 03V521}. APR. 1, 2004: THE DEALER NOTIFIED ME THAT THE WORK WAS COMPLETED. APR. 30, 2004: I DISCOVERED THAT THE POLISHED BILLET ALUMINUM CENTERS OF THE NEWLY INSTALLED LEFT FRONT BRAKE ROTOR AND REAR BRAKE ROTOR WERE SCRATCHED. THE POLISHED BILLET ALUMINUM REAR WHEEL WAS ALSO SCRATCHED AND GOUGED IN NUMEROUS LOCATIONS. I CONTACTED THE DEALER DURING THE WEEK OF MAY 3 TO INFORM THEM OF WHAT I FOUND. MAY 17, 2004: AMERICAN IRONHORSE WAS CONTACTED, VIA EMAIL, ABOUT THE DAMAGE. MAY 19, 2004: I WAS CONTACTED BY AMERICAN IRONHORSE AND WAS INFORMED THAT ARRANGEMENTS WERE BEING MADE TO HAVE THE DEALER REMOVE THE FRONT & REAR WHEEL ASSEMBLIES AND SHIP THEM TO AMERICAN IRONHORSE. MAY 29, 2004: THE DAMAGE TO THE ROTORS AND REAR WHEEL WAS SATISFACTORILY REPAIRED, HOWEVER; I DISCOVERED THAT THE POWDER COAT FINISH ON THE BOTTOM OF THE FRAME RAILS AND CENTER CROSS MEMBER WAS SIGNIFICANTLY DAMAGED (SCRATCHES AND ABRASIONS). IN ADDITION, A PIECE OF THE FRAME ASSEMBLY WAS BROKEN AT THE WELD. MAY 31, 2004: BIKERS DREAM (DENVER) & AMERICAN IRONHORSE WAS NOTIFIED OF THE DAMAGE I DISCOVERED. JUN. 9, 2004: AMERICAN IRONHORSE PICKED UP MY MOTORCYCLE AT BIKERS DREAM (DENVER) AND TRANSPORTED IT TO THEIR FACTORY IN FT. WORTH, TX. JULY. 19, 2004: WHAT IS DISCOVERED IS MISMATCH OF COLOR AND FINISH, OVER SPRAY OF PAINT & CLEAR COAT, DAMAGE DONE TO PREVIOUSLY UNDAMAGED AREAS BY SANDING, AREAS OF PREVIOUS DAMAGE NOT ADDRESSED BY RESTORAL AND NEW DAMAGE IN THE FORM OF SCRATCHES & GOUGES IN THE OUTER PRIMARY COVER. JUL. 20, 2004: AMERICAN IRONHORSE IS CONTACTED ABOUT THE CONDITION OF THE MOTORCYCLE. I WAS INFORMED THAT THEY WOULD NOT DO ANYTHING ELSE TO MAKE THIS RIGHT BY ME. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071614April 26, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
NHTSA RECALL 03V521000 CONCERNING BRAKE ROTOR FAILURE. CONSUMER CONTACTED THE DEALER IN FEBRUARY AND WAS TOLD THAT THE PARTS WERE NOT AVAILABLE. MECHANIC COULD NOT TELL THE CONSUMER WHEN THE PARTS WOULD BE AVAILABLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065852April 9, 2004
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
NEW MOTORCYCLE HAS 9 MONTH OLD BATTERY THAT FAILED, CAUSING VEHICLE TO STOP RUNNING WITHOUT WARNING, VEHICLE HAS NO WARNING LIGHT OR GUAGE TO INDICATE FAILED BATTERY FACTORY WILL NOT RESPOND TO COMPLAINT. VEHICLE WAS SOLD WITHOUT WARRANTY INFORMATION OR OWNERS MANUAL BEING AVAILABLE AT THE TIME. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063250March 16, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
NHTSA RECALL 03V521000 CONCERNING BRAKE ROTORS. CONSUMER CONTACTED THE DEALER ON FEBRUARY 2,2004, AND THE DEALER ORDERED THE PARTS TO PERFORM RECALL REPAIRS. DEALER INFORMED THE CONSUMER THAT PARTS WOULD ARRIVE BY MARCH 15,2004. THE PARTS WERE STILL NOT AVAILABLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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