Acura TLX Complaints (2019)

93 consumer complaints on file.

#11557343November 28, 2023
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
It was a recall on my car trying to be proactive about the situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554556November 10, 2023
UNKNOWN OR OTHER
My shift gear box letter starts peeling off for Drive and Park. I am afraid down the road it will create a hazard for me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551761October 25, 2023
ENGINE
Car stalls when auto idle stop, have to put back in park to start car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537854August 11, 2023
UNKNOWN OR OTHER, VISIBILITY/WIPER, ELECTRICAL SYSTEM
It has camera issues where moisture or liquid can go inside, and it is very hard to see when I backup. I have contacted the dealer bodyshop to fix it since they repaired my bumper, but they said it is not their fault and they want more than $1000 to replace it. I did some research online, and a lot of people are having the same issue with poor quality with this brand. I never had camera issues with other brands.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526850June 13, 2023
ENGINE
Vehicle shut off at busy intersection while stopped at traffic light and unable to restart. Error message keyless remote not detected. First time in Nov 2022 I replaced key fob battery and dealer updated computer from recall. Second time June 2023 dealer unable to replicate issue and replaced key fob battery. Being stuck in a busy intersection is dangerous and scary, especially with my kids in the car and angry drivers around me. To get the car restarted I finally figured out to put it in park, push the stop button, open the car door then push the start button. The vehicle has had issues several times when initially starting the car and gives error keyless remote not detected. Holding the key to the starter button allows the car to start, however I have seen the error message again while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521642May 12, 2023
SERVICE BRAKES, ENGINE
The contact owns a 2019 Acura TLX. The contact stated that while driving approximately 45 MPH the contact observed a thumping noise emanating from the engine compartment when the brake pedal was depressed the sound grew louder. Additionally, the contact stated that when the accelerator was depressed the vehicle did not accelerate as intended. The vehicle was veered to the side of the road. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 47,396.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517765April 18, 2023
POWER TRAIN
I leased a new Acura TLX vin [XXX] from Hall Automotive Virginia Beach in April 2019. After about 3 years the lettering on the drive gear selector button started wearing off when the car had about 12000 miles and was still under its 4 year factory warranty. I have been very careful with my car and did not expose it to any chemicals that would cause this (and this has never happened on any of my other vehicles). During the warranty period I took the car to 2 different Acura dealers (Hall Acura and Priority Acura Chesapeake VA) who both said that Acura would not replace it under warranty. I also called Acura who told me to go to a dealer which I had already done. This is a potential safety hazard as it could make it more difficult to put the car into gear. I searched for this issue online and found that this has been a recurring problem on Honda Acura models.: https://www.driveaccord.net/threads/white-part-of-lettering-on-10at-gear-selector-panel-has-worn-off-the-button-now-what.538337/page-2 Please make Acura replace these with more durable lettering on all affected vehicles. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511242March 10, 2023
ELECTRICAL SYSTEM
The Emission System Problem Alarm and the Electric Parking Brake Problem Alarm constantly comes in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494676November 23, 2022
ENGINE
The car does not restart after it has turned off during an idle stop. This is part of the start/stop system. The stop/start feature will leave you stranded at stoplights due to a failure to restart the car. To restart, you must put the car in Park mode and hit the start/stop button at least twice to turn it off, then turn on the car. This causes some panic when you get into the situation, as it is not the expected behavior. For people who are unaware can be put in a very challenging situation. This has happened multiple times in the past few months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480741August 23, 2022
UNKNOWN OR OTHER
Stopped at red light and car would not restart after the auto idle turn off function had engaged. All lights on dash flashed and car kept going into neutral. Car would not restart for nearly 10 minutes and I was left stranded in an incredibly busy intersection with cars flying around me honking and yelling. I could have been killed as well as the man who stopped to help me. Incredibly angry to call my local Acura dealership and find out that this is a KNOWN problem. Makes me sick to think how many lives are in danger and no actual recall has been done to my knowledge.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477100August 2, 2022
UNKNOWN OR OTHER
Vehicle failed MD emissions inspection 3 times in a row because OBD computer could not communicate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468127June 8, 2022
ENGINE
The auto start stop feature failed to start vehicle in 3 different occasions, leading to a traffic jam every time and vehicles behind me almost hitting me because they thought I will be moving with traffic, still waiting on acura for appointment to bring vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464775May 16, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2019 Acura TLX. The contact stated while driving approximately 45-50 MPH, the vehicle inadvertently shifted into neutral causing the vehicle to slow down and stop in traffic. The contact was able to pull over and call a tow truck to take the vehicle to the dealer. The vehicle was not diagnosed or repaired. The contact stated that the emissions warning light was illuminated. The manufacturer was not notified of the failure. The approximate failure mileage was 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456640March 14, 2022
FUEL/PROPULSION SYSTEM
NHTSA RECALL NUMBER:19V-060 appears to be EXACTLY what is going on with my vehicle. I was broke down on the side of the road with warning lights on my dashboard. After having it towed to my mechanic they were able to identify the issue is related to the fuel pump. I looked up issues with my 2019 Acura TLX and fuel pumps and found that there is a recall. Only my VIN does not qualify for the recall. However, the issue described in the recall is EXACTLY what's going on with my TLX. I was lucky enough not to have an accident but I very well could of if I had not pulled off the highway!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442829December 6, 2021
STRUCTURE:BODY
MY hood floats and rattles at freeway speeds. It is concerning in that other Honda vehicles also exhibit the same symptom and are now being recalled for hoods opening unexpectedly due to structure issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437589October 21, 2021
ENGINE, FUEL/PROPULSION SYSTEM
My Acura TLX engine Drive reduced completely on the highway, Went going 60 to 25 roughly up to date maintenance 100% oil life and Now Im concern that’s my vechile has been manufactured failed. Since I purchased my vehicle my seat beats get stuck unable to clip belt. My car came with speakers not working dealer tried to tell me I was crazy, until the speaker system was check Yess sure enough no speaker sound at all. In my main base front center Speaker ( VeryBig Deal) all of this last Friday my TLX aspec 3.5v6 has been Making noise and running at a very low reduced speed for no apparent reason while flashing a Engine sign. Flash blank with warning engine. This Event has put me at risk of safety and protection of customer purchase violations as I developed change in my daily life being blind sided about my Acura TLX Car safety and manufacturing issues. I complaint about this after purchase of vechile and They fixed the repair at no charge. But who wants they car ripped apart never in same fresh condition as purchase. I now receive bends in dash board related to speaking replacements documented in Acura Profile. Yes it hasn’t been my car has been diagnostic and going for rare down of engine components at the Acura dealer. This is outrageous and so scary knowing I have too been dealt a bad TLX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430137August 23, 2021
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Acura TLX. The contact stated that while driving 40 MPH, the parking assist fault warning light illuminated, and the emergency automatic braking system engaged. The contact attempted to turn off and restart the vehicle however, the vehicle failed to engage properly. The contact waited for approximately 2 hours after contacting a towing company to tow her vehicle. The vehicle resumed normal operation. The contact mentioned that the gear failed to shift from drive to reverse. The vehicle was taken to the dealer where it was diagnosed that the fuel fuller system was faulty and needed to be replaced. The vehicle was repaired however, the failure recurred two additional times. The contact mentioned that she received notification of NHTSA Campaign Number: 21V215000 (Fuel System, Gasoline) in July and had the recall repair performed. The failure mileage was approximately 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427429August 2, 2021
ENGINE
Idle stop system works properly 99.9% of the time. However, three times in the last 12 months, I was stopped at a light and when I took my foot off the brake the car did not start. I tried to re-start, but it did not start immediately, took about 10 to 20 seconds to start. In each of the cases, I was able to restart just not right away. These three instances were about four months or so apart. The system was checked by Acura service twice, and no issues found.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417766May 19, 2021
POWER TRAIN
I was pulling on to interstate 5 when attempting lane change I accelerated with no success. The gas pedal was pressed harder and still no acceleration and that went on for at least 3 to 4 seconds. This happens to me every day. I have tried different brands of fuel but always premium and that has made no changes. The vehicle had a fuel system recall which made little if any improvement when it was performed over a year ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395561February 10, 2021
FUEL/PROPULSION SYSTEM
THE VEHICLE HESITATES TO ACCELERATE WHILE IN MOTION AND FROM A STOPPED POSITION. THE HESITATION OCCURS DURING GRADUAL AND IMMEDIATE ACCELERATION. YOU CAN HEAR THE HESITATION IN THE ENGINE. CAR HAS LESS THAN 10K MILES AT THE TIME OF THIS SUBMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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