Acura TLX Complaints (2015)

344 consumer complaints on file.

#11602614July 16, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2015 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601499July 12, 2024
VEHICLE SPEED CONTROL, POWER TRAIN
While driving on the freeway/highway my vehicle went into limp mode and shifted into neutral. My vehicle would not allow me to shift gears and the car would not let me accelerate anymore. I had to think quickly and move out from upcoming traffic. With little speed I had on my vehicle I could only shut down the car and wait for a tow truck. This happened to me twice in 2020 and the mechanics could not find any issue or replicate what had happened. They said this was a software issue. I was still scared to drive my car thinking this would happen again. Then 2 years after ( 2024) again this happened and it was when I was on the freeway. Luckily I was on the left side and was able to stop on the shoulder but stressing out and still traumatized from what occurred 2 years ago. I took it to the dealer and same thing they could not replicate the issue and did re programmed the software. I believe this car is not safe to drive at all knowing this can happen again and again at random times. The attached document is what the dealer gave me stating this remedy was done to the vehicle. This need to be investigated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600433July 9, 2024
POWER TRAIN
Transmission is failing after taking it in for service after noticing a chirp from 2-3 and 3-4 gear.these symptoms are described with service bulletin 17-027 .dealership claimed transmission warmer was good but replaced the seals. In Acuras own document they said the warranty would be extended to ten years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595354June 19, 2024
ENGINE
Unable to get an appointment to address the Connecting Rod Bearing recall until May 12, 2025 which is the earliest available. Apparently, Acura is not providing their dealers with enough required tools and parts to do more than 5-6 recall appointments per week with some weeks having no parts available. Given that the engine can actually seize if this issue is present, being asked to wait until May 2025 is simply I unacceptable and does not meet your comment on your website about effecting the repairs in a “timely manner”. I have contacted 4 different dealers and all report the same issues with lack of tools and parts. Acura needs to step up acquisition or manufacturing of tools and parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593189June 8, 2024
POWER TRAIN
The transmission is slow, hesitant and jerky in models with the v6 engine. I almost got into a major car crash due to the transmission’s very hesitant behavior. Other owners have experienced this slow and clunky transmission behavior, after looking in many online forums. The transmission has been way since the vehicle first came out but Honda still has not addressed the issue with the 9 speed transmission. This poses a huge safety risk to me and all other owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591855May 31, 2024
LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING
The lane keeping assist problem light message comes up on my dashboard. The dealership wants $1600 to repair this problem but i don’t understand why it should have failed in the first place. The camera system should last for 10 plus years. In addition, this message can’t be cleared and it is a hazard as I can’t see any other safety messages that may come up
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590950May 28, 2024
FUEL/PROPULSION SYSTEM, ENGINE
When the vehicle is running in driveway and I then get into it a few minutes later and drive around the corner, when coming to a stop it jerks as if it wants to stall. This happens when I am driving as well and slow down, it’ll jerk and push me forward a little and happens daily so not sure why my vin didn’t come up with a recall because it sounds a lot like the fuel pump issue the one recall mentioned.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590308May 23, 2024
ENGINE
My vehicle is experiencing stalling and shutting off in the middle of the road and could cause a possible accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589641May 20, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2015 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586368May 1, 2024
ENGINE
I received notice of a recall on my 2015 Acura TLX in January 2024. The notice indicated parts were not available for repair and I would receive further notice when parts became available in early spring. I heard nothing by May 1 so called the dealer. They said parts are coming in slowly and the first available appointment they could give me for repair would be in AUGUST. I am planning to transfer this car to a family member in June, so this is unacceptable. It also means that I continue to be exposed to any safety problems that arise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586409May 1, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2015 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact expressed dissatisfaction with the manufacturer's inability to communicate details regarding the systems that affected vehicles might experience as well as a plan or timetable for providing the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584735April 23, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2015 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584622April 22, 2024
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
While driving vehicle goes into neutral on its own and will not go back into drive for at least 30 mins.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579460March 26, 2024
ENGINE
The contact owns a 2015 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the engine sounded abnormally loud. The contact stated that the engine was running hard at a slow speed. In addition, the contact noticed that when the vehicle was stopped, the engine idled rough and loudly. The vehicle was taken to an independent mechanic. The contact was advised to take the vehicle to the dealer. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 58,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578844March 22, 2024
ENGINE
This complaint is NOT for a problem that has occurred. This is a complaint about the refusal of Acura (Honda) to perform the necessary inspection & potential repairs associated with Recall Report # [XXX]; potential connecting rod bearing issue. The intitial recall was issued in 11-2023 with instructions to await receipt of a letter from Acura in Spring 2024, instructing me to schedule an inspection appt with an Acura dealer for inspection. I have called a local dealer several times over the last month & been put off for inspection appt due to "lack of parts". Today, [XXX], I was told by the dealer (Maus Acura of Tampa, FL) that no inspections would be performed until "the Fall" of 2024 per the direction of Acura, unless my vehicle was currently experiencing an issue. "An issue" was defined as a loud repeated knocking noise from the engine, whose repetition is in direct relation to the engine rpm's. I was also told that the bearing inspection is not actually performed locally, but by Acura corporate based on pictures taken by the local dealer. Only then would they decide to: 1) replace rod bearings, or 2) replace the engine. I was told to expect another letter from Acura in the Fall of 2024 directing me to schedule an inspection. At this point, it appears Acura is using a delaying tactic to avoid repairing a potentially dangerous defect, at the expense of my safety. This is in direct conflict to the intent of a Safety Recall. I don't appreciate this fact and its potential affects to my livelihood. I believe that a new form of pressure needs to be applied to Acura to force the inspections and repairs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573924February 26, 2024
UNKNOWN OR OTHER
Vehicle was inspected and this was the finding. I have never been contacted to resolve this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572511February 17, 2024
VEHICLE SPEED CONTROL
Switching gears is weird sometimes and sport plus mode revs engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571999February 14, 2024
ENGINE
Complete engine failure occurred. Certified Acura dealership inspected and confirmed connecting rod failure was the cause. Vehicle was no longer operable. The vehicle had to be towed to the original dealership for repairs, a new engine was the remedy at the consumers expense. Vehicle was being driven at the time of engine failure, which put the safety of the driver and others at serious risk. This recall is overly delayed and has caused a financial burden along with the safety of many individuals. It needs to be remedied.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567119January 22, 2024
UNKNOWN OR OTHER
UNKNOWN/ active recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565566January 15, 2024
ENGINE
Acura Service at Cerritos California says it wont have the parts until April. I am afraid to drive my car until that date. I called on 01/15/2024 My number is [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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