Acura TLX Complaints (2019)

93 consumer complaints on file.

#11681642August 19, 2025
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, ENGINE
High pressure fuel pump failure. Car not functional and every warning light started to light up. The car just was serviced for rod bearing (entire crank shaft needed replacement) and regular fuel pump recall replacement which took the dealership almost a month to complete. I spoke to Acura representative who indicated that when either of the fuel pump or high pressure fuel pump is replaced, the other pump could fail. I'm not sure why both of the fuel pumps (standard and high) are not both replaced as part of the recall if there is substantial damage as was my case. Also, please note that there is an active high pressure fuel pump recall on my car, just not my vin.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671364July 5, 2025
ENGINE
The dealership (Rollit Motors at 60 N Gilbert Rd, Mesa, AZ 85203) appears to have listed the same vehicle—a 2019 Acura TLX with VIN [XXX] two different listings with significantly different mileage and pricing. •One listing shows 58,703 miles priced at $24,990. •Another shows 85,233 miles priced at $21,995. •Both listings use the same exact VIN and show identical exterior/interior colors, trim (3.5L Technology Pkg w/A-Spec), and photos of the same car. When I contacted the dealership, they verbally confirmed “this is the only one we have left” but did not clarify the mileage discrepancy. I have screenshots of both listings and the dealership’s communication. I believe this may be an attempt to roll back mileage or misrepresent vehicle condition to inflate the value, which is potentially odometer fraud. Please investigate this VIN and dealership’s advertising practices. I can provide additional evidence if necessary. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670881July 2, 2025
UNKNOWN OR OTHER
Nothing collision accrued with this car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669838June 27, 2025
ENGINE
The engine seized due to failed cylinder rod and/or Engine bearing. This model has had a recall for the exact same issue in the past. It has been repair from when the previous owner had the car. Now this exact same issue occurred on 06/09/2025, after a month of driving the vehicle. I was driving and in the middle of nowhere my engine stopped working and it was hard to steer, couldn't accelerate, car was in motion and had to safely pull off the road. I was stranded in the Las Vegas heat, in Henderson, in the middle of no where for 5 hours. The vehicle is getting repaired at a local repair shop with a replacement engine but I'm unsure if the newer engine has had the recall service done to it or not, so there is a potential possibility that this issue can occur again. I've had to spend 400 including deductible to repair the vehicle and is being repaired with the help of my warranty. I did not get any warnings on dash or anything.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659262May 6, 2025
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
The contact owns a 2019 Acura TLX. The contact received notifications of NHTSA Campaign Numbers: 23V858000 (Fuel System, Gasoline) and 23V751000 (Engine and Engine Cooling); however, the parts to do the recall repairs were not yet available. The contact stated that the dealer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue and confirmed that parts were not yet available. The contact was placed on a waitlist for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656366April 23, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Acura TLX. The contact stated the vehicle was recently taken to a local dealer and was repaired under a recall for the fuel pump. The contact stated that on a separate occasion, while stopped at a red light, the vehicle stalled. The contact was able to restart the vehicle. The vehicle was taken to the dealer, and it was determined that the second fuel pump had failed and needed to be replaced. The contact was informed that there would be a cost for the repairs since the failure was related to the second fuel pump and not the fuel pump that was recently replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648741March 17, 2025
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
The contact owns a 2019 Acura TLX. The contact received notifications of NHTSA Campaign Numbers: 23V858000 (FUEL SYSTEM, GASOLINE) and 23V751000 (ENGINE AND ENGINE COOLING); however, parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645580February 28, 2025
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE
The contact owns a 2019 Acura TLX. The contact received notifications of NHTSA Campaign Numbers: 23V751000 (ENGINE AND ENGINE COOLING) and 23V858000 (FUEL SYSTEM, GASOLINE); however, the parts to do the recall repairs were not yet available. The contact stated that the manufactured had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642588February 13, 2025
FUEL/PROPULSION SYSTEM, ENGINE
On several occasions I have experienced issues with the performance of my vehicle. Upon start up and attempting to move forward while the car is in drive the vehicle hesitates to move and feels like it is going to choke and stop. I have experienced this same issue at stops while the car is in operation. There is an open recall for 2015-20 TLX no SH-AWD Fuel Pump Mtr Saf Recall Exp2, RECALL DATE:12/18/2023 which has yet to be fixed. I have been told by Tempe Acura that the parts are not available and basically I will be called when the parts are available. My safety and the safety of others are at risk when the car is not accelerating and causing a stalling or non-movement of the car. I have experienced the car stalling abruptly and coming to hard stops. The problem has been confirmed by the dealer by notice in the mail. The vehicle has been inspected when another recall was fixed which took over a year to resolve. This specific issue has yet to be resolved. There was another issue of the car stalling, which the dealer states that the electronic system needed a computer update. The problem first appeared when I purchased the car from {XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641434February 7, 2025
FUEL/PROPULSION SYSTEM, ENGINE
1. Fuel pump module and engine crankshaft. 2. For the fuel pump module, the engine may not start or can stall while driving; increasing the risk of crashing or injury. For the engine crankshaft, the connecting rod bearing can prematurely wear and seize, causing engine damage. The damaged engine may run improperly or stall while driving, increasing the risk of a fire, crash, or injury. 3. The problem hasn’t been reproduced or confirmed by the dealer. 4. The vehicle hasn’t been inspected. 5. There were no warning signs. I have received letters in mail regarding the recalls, however the dealership has advised the first available appointment to service my car is September 2025.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638108January 23, 2025
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
The contact owns a 2019 Acura TLX. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that several unknown warning lights illuminated and the back-over prevention camera was independently enabled. In addition, the vehicle stalled, and the vehicle lost motive power. The vehicle was taken to the dealer; however, the failure was not duplicated. The contact stated that the vehicle was taken to several different dealers over a dozen times, however, the failure was not duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was filed. The manufacturer had an electrical technician to inspect the vehicle; however, the failure was not duplicated. The failure mileage was approximately 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633159December 30, 2024
ENGINE
There are two outstanding recalls on my vehicle, and I have been unable to get scheduled for these repairs with Motorcars Acura in Bedford, Ohio. I have been told for almost a year, that I was on a waiting list, and that I should continue to call them for availability. I would like to know what type of resolution there will be going forward, if the dealer is unable to perform these repairs in a timely manner. I am starting to feel concern with driving my vehicle safely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632617December 27, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V858000 ( FUEL SYSTEM, GASOLINE) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632764December 27, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626001November 18, 2024
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
The contact owns a 2019 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) and 23V751000 (Engine and Engine Cooling); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623551November 4, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613179September 7, 2024
ENGINE
My engine is starting to make a knocking/ticking noise, related to this recall. Very unuasal for a car with 65K miles. My local Acura dealers continue to tell me their waiting on parts??? Both recalls are almost 1 years old. How long should a consumer wait for a known manufacturers defect?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612915September 5, 2024
FUEL/PROPULSION SYSTEM
Driving on the hwy on left most lane, car started jerking when accelerating and slowing when hitting the accelerator. Check engine light blinks on and off while this is happening. Scary and terrifying moment on the hwy, was able to get into emergency lane and slowly get car off hwy into parking lot. Got the car towed to Acura, they ran "diagnostics" and could not replicate the problem or even find the check engine code. They recommended 7 items of which some were complete nonsense and upselling instead of finding the solution to dangerous problem. Seems like the fuel pump issue and they won't confirm anything. Saying I need at oil change with 40% left on indicator, tire rotation, ac filter, and other non sense upsells instead of finding the problem that almost caused accident. Acura dealership had no clue when fuel pump part will come in and I have no other vehicle. NHTSA needs to fine Acura and tell them to stop selling new cars and fix the 2.5 million on the road today with problem. Need help on this!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611621August 29, 2024
ENGINE AND ENGINE COOLING
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611666August 29, 2024
FORWARD COLLISION AVOIDANCE
The contact owns a 2019 Acura TLX. The contact stated that the auto START/STOP system was inoperable, and the vehicle was repaired under TSB Number: 22-008. Additionally, the contact stated while driving at various speeds, the Lane Keeping Assist System (LKAS) was intermittently inoperable. The contact stated that on the occasions that the LKAS was operable while driving, the lane keeping assist caused the steering wheel to jerk and pull the vehicle into another lane. The contact stated that the failure had been recurring while driving. Additionally, the contact stated that the Collision Mitigation Braking System (CMBS) engaged while there was no other vehicle nearby. The contact stated while driving 70 MPH, the vehicle sputtered, jerked, decelerated, and significantly pulled towards side of the road. The contact was able to safely pull to the side of the road. The messages "Road Departure Mitigation Problem", "Lane Keeping Assist problem", "Collision Mitigation Braking System Problem" and other unknown messages were displayed. The vehicle was taken to the dealer, where the contact was informed that the Forward Collision Avoidance camera had failed. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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