Acura RDX Complaints

2,183 consumer complaints on file.

#11565070January 12, 2024
EXTERIOR LIGHTING
My headlights are EXTREMELY DIM. I contacted the dealership 4 days after I purchased my Acura RDX to only be told my warranty doesn't cover the headlights and I would have to pay out of pocket to get them fixed. My headlights are so dim it looks like I'm driving with my running lights on. I have to drive with my high beams at night because I have almost hit a pedestrian and run into a ditch not being able to see 2 feet in front of me. I have video of how bad they are. Acura needs to take responsibility and fix this issue ASAP! I will not stop until they do. I don't want anyone to get hit or even killed because Acura wants to turn a blind eye regarding this major issue we are ALL having!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565192January 12, 2024
VISIBILITY/WIPER
Rear windshield glass shattered spontaneously. There was no impact or object that caused this to happen. This is the second time this has happened. Shattered glass has now fell inside my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564795January 11, 2024
VISIBILITY/WIPER
The rear glass has shattered twice for no reason
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564798January 11, 2024
SEATS
Told by dealer that the passenger seat frame assembly has a defect but they will not repair it unless I pay approx $1500
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564850January 11, 2024
EXTERIOR LIGHTING:HEADLIGHTS:BULBS
The contact owns a 2015 Acura RDX. The contact stated that the headlights failed to produce adequate lighting while driving at night. There was no warning light illuminated. The contact drove the vehicle to the local dealer, who replaced the bulbs however, the failure persisted. The dealer stated that the headlight assemblies needed to be replaced. The manufacturer was not made aware of the failure. The approximate failure mileage was 79,990.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564768January 10, 2024
VISIBILITY/WIPER, UNKNOWN OR OTHER
What happened to my 2020 Acura RDX was the rear window randomly broke after closing the driver door (this happened on Tuesday, [XXX]). I was doing some research and it seems as if maybe this had something to do with the electrical defrosters on the rear window. I even talked with my dealership (Highland Park, IL "Acura") and they made it sound like they've "never heard of this happening." I sent the dealer a picture of my vehicle and even sent them the articles that I found on this issue, and got no responses. They proceeded to think I wanted to buy a new vehicle; I have no problems about my car; I love it, however, this actually happened to this same car a couple of years back, so the fact that the dealership claims they've never heard of it is a lie. Thankfully, the window was replaced and fixed today (although I was disappointed it took a week for it to get fixed, I'm glad it is back to normal). What concerns me though, since this has happened 2 times in the last 4 years, I am worried it will happen again in the future. I am displeased with the communication I have received from the dealership. Essentially, I don't think it is fair that I have to pay for something that is clearly a defect of the vehicle itself. Please help guide me in the right direction to receive some closure on this situation. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564363January 9, 2024
EXTERIOR LIGHTING
Low beams have been getting progressively worse since late 2023 to the point where the low beams are as bright as my day running lights. Driving at night has become very dangerous and I need to continually turn on and off high beams to see roadway at night. This seems to be a common problem in 2013-2015 RDX cars. There was a recall for Acura headlights in a different Acura model many years ago. It seems the RDX model in the 2013-15 years should be covered as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564409January 9, 2024
FUEL/PROPULSION SYSTEM
Honda Motor Co. is recalling certain 2017-2020 model year Acura vehicles. The fuel pump impeller was improperly moulded, resulting in low density impellers. Over time, the low-density impeller can deform and interfere with the fuel pump body, rendering the fuel pump inoperative. If the fuel pump is inoperative, the engine may not start or can stall while driving, increasing the risk of a crash or injury. NHTSA #23V-858. Recall #KGD Acura fuel pump motor. Recall expansion stop sale. STATUS: Remedy not yet avaiable. This information was on the CARFAX Vehicle History Report
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564148January 8, 2024
EXTERIOR LIGHTING
Low beams have become way too dim. I replaced the bulbs, but it made only a minor improvement. I also cleaned the outer surface so it's not hazy anymore.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564218January 8, 2024
EXTERIOR LIGHTING
Our low beam headlights have been very low for a few months now. I have tried to replace the bulbs, using multiple different types / various degrees of halogen light bulbs, but each time this does not solve the low output problem. Now our car is failing our yearly state safety inspection and after research it appears the reflector inside the housing unit may need change. The lights are very dim and are becoming hard to drive without using high beams.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564035January 7, 2024
EXTERIOR LIGHTING
The projection paint has worn off from halogen bulb resulting in dangerously low and dim lighting for low beams.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564070January 7, 2024
VISIBILITY/WIPER
Rear windshield spontaneously shatters. There are numerous lawsuits filed on this issue but Acura is randomly covering replacement of shattered windows apparently by how hard dealerships are calling them on it. My rear windshield shattered while my RDX was sitting in my garage warming up last month on Dec 7th, 5 or 6 RDX owners along with myself posted photos of our shattered windows on the RDX Owners Facebook page.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563964January 6, 2024
EXTERIOR LIGHTING
Headlights are dimming
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563876January 5, 2024
UNKNOWN OR OTHER
I *think* this may be an Acuralink issue, but here is what happened. While working in my front yard, my car's headlamps suddenly flashed 3 times, and then the cars engine started. My car does not have remote start, my key and my phone were inside the house. Nobody else has access to the keys. On an new car, you get a trial subscription to Acuralink. One of it's features is "Remote Start" via a phone App. I bought the car on 12/22/23. On 12/26/23, I tried the Acuralink App and tried to remote start my car....it did not work, so I deleted the App from my phone. Today, 1/5/24, 11 days later, my car starts on its own out of the blue even though I deleted the App from my phone on 12/26/23. It's just hunch, that this issue is related to the Acuralink service, but I cannot think of any other way this car could just suddenly start on its own. This is very un-nerving and very-very concerning! Very Best, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562951January 2, 2024
VISIBILITY:SUN/MOON ROOF ASSEMBLY
I was driving on I-5 about 10 mins after leaving Redding, CA, at about 60 mph when I suddenly heard a loud bang from the top. I pulled over to the shoulder and noticed my sunroof/moonroof had totally shattered. There was no cars driving in front of me or besides me. I also didn't find any rock/stone inside the moonroof. The moonroof suddenly explode/shatter poses a safety concern to the driver or passengers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562987January 2, 2024
EXTERIOR LIGHTING
The 2015 Acura RDX has a problem with the exterior headlamps making it a safety hazard when driving at night. Over time, the auto or all electric light options have not been fully functioning. The standard lighting on the headlights is very dim, whether using Auto or "turn on all" electric light options. Poor visibility from the regular lights is so low that the high beams need to be used regularly, even on local streets with lampposts. I tried cleaning the exterior of the lights with an at-home cleaner (oxidizer) and it helped the exterior but not the lighting. I recently took the RDX into the dealership; they replaced the bulbs but this did not resolve the issue. The service department said there was no recall for the headlights on the 2015 RDX. A similar headlight issue was addressed on a 2014-15 Acura RLX vehicles (based on Consumer Affairs online report). My option is now to replace both headlamps. The cost to replace the headlamps - with halogen lights only - is approximately $3,100. That is a huge expense to address a manufacturer standard safety function for a vehicle. My car has been serviced by Acura dealerships (and primarily the one where I bought my car) so the manufacturer knows that there certified technicians have handled all maintenance associated with this vehicle. I request that NHTSA investigate this issue with the Acura 2015 RDX headlights. This safety violation should result in Acura providing a recall option for all Acura 2015 RDX with known headlamp issues. Having proper working, standard lighting in a vehicle is a basic safety requirement and it is not clear why Acura has not addressed this issue with this model. NOTE: I tried to upload a picture of my car and a statement from the dealership on the cost of headlight replacement and the upload function is not working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563020January 2, 2024
EXTERIOR LIGHTING
Low beams are so dim that you cannot tell if the vehicle has its lights on at all. This forces me to use my high beams when driving at night blinding other drivers. Acura has stated that the whole headlight assembly must be replaced. There are no warnings or light bulbs out on the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563079January 2, 2024
VISIBILITY/WIPER
Spontaneous entire rear window shattering while parked under normal outdoor weather conditions. No impact of any type.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563167January 2, 2024
EXTERIOR LIGHTING
Ballast/Reflector in headlightz started dimming at 80,000 miles, now unable to produce light at all. This is a known factory defect that acura has been too cheap to recall. I can only see with my highbeams at night and even they barely produce light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562892January 1, 2024
VISIBILITY/WIPER
Upon entering parked vehicle and closing doors, the rear windshield spontaneously shattered leaving a large gaping hole.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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