Acura RDX Complaints

2,183 consumer complaints on file.

#11600619July 9, 2024
FUEL/PROPULSION SYSTEM, ENGINE
My vehicle stopped in the middle of the road as I took exit from the highway. I was almost rear ended as I was entering the parking lot .The vehicle just stalled. I took it the Acura Dealership for fix and they have not taken care of recall issue. I am being asked to spend money on fixing other electrical errors first before they fix the recall on my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600227July 8, 2024
EXTERIOR LIGHTING
The headlights on this vehicle are completely inadequate for driving at night. I believe this is a manufacturing defect, as the only solution is to replace the entire headlamp assemblies. The vehicle is equipped with HID headlamps. The bulbs work, but no light is projected from the lamps.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600253July 8, 2024
EXTERIOR LIGHTING
I am leasing the ACURA RDX 2023 . Currently mileage in 11444. This car start has oxidized on right side of headlight 4 months ago. I came to service in NIELLO ACURA. They called Acura factory service . It is not under warranty. They can’t do anything for my car. I only had this car 1 years . This is total defective .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599262July 5, 2024
ENGINE
Interstate 10 near Live Oak, Florida. Conditions were light fog and roads were dry. The previous day we drove about six hours, two or three times in very heavy rain. We were driving eastbound (two eastbound lanes) in the right lane. We were approaching a Semi-trailer followed by a medium-sized box truck and switched to the left lane to pass both vehicles. Another vehicle was approaching from behind in the left lane and I "floored" the accelerator pedal to quickly pass the two trucks. The RDX downshifted as expected and the engine revs increased briefly, but suddenly the Check Engine light started blinking and the car lost power and went into Limp Mode. Pressing the accelerator to the floor made little difference. Instead of quickly passing I was only able to get past the two trucks at a slow rate with a line of vehicles growing behind me. Eventually I was able to get past the trucks, switch lanes and quickly move over to the breakdown lane. If there had been heavier traffic, this could have easily resulted in a serious accident. I restarted the vehicle and resumed our trip without further incident. This is a known issue supposedly addressed by Acura via TSB 20-053 for some model years and reported on Acura enthusiast web sites. I had the same experience with my previous 2020 RDX after having the TSB completed, I filed an report for that incident under NHTSA ID Number: 11522688. There are hundreds of reports for this issue for all 3rd Generation RDX model years, 2019-2024, on the NHTSA site I brought the vehicle to a dealer on July 5, 2024. Unable to duplicate. No codes stored (as has been stated on other reported incidents). No water intrusion to coil packs or plugs and no fouling or damage to plugs. I cannot trust a vehicle if I have to be concerned about whether or not I should pass another vehicle and how hard I can press the accelerator. This is an ongoing issue with the RDX that should be investigated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598597July 3, 2024
SEAT BELTS
The contact owns a 2020 Acura RDX. The contact stated that the rear passenger's side seat belt failed to extend as needed and failed to retract automatically. The vehicle was taken to the dealer several times, where unknown repairs were performed; however, the failure persisted. The contact stated that the seat belt was inoperable. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598612July 3, 2024
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Vehicle began jerking while in motion, and all error messages the vehicle has ability to display rotated across the screen, including PO848. Transmission was replaced by a dealer. Vehicle would not start two weeks later. Vehicle towed to dealer. Dealer stated battery and starter were bad. Both of those components replaced by Acura dealer. Within one week, alarm was sounding randomly and clicking noise coming from dash. Dealer is now replacing a control module. This is a safety issue because as it was jerking, I lost control of the vehicle. The car alarm going off for a prolonged time at high decibels puts the hearing of bystanders at risk. Seems the car poses a fire risk as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598647July 3, 2024
EXTERIOR LIGHTING
RDX headlights become dim after 6 years and important safety issue when driving at night ; dealership initially blamed sun damaging outside plastic however despite repeated buffing nothing improved spending almost a one thousand in cost for buffing without any improvement in dim light ; now they are stating it is an issue with reflective surface inside ; the acura RLX was recalled for this issue why has the acura RDX; the dealership is charging each customer at least 2-3 thousand dollars to replace ; should this not be a basic function of the car ; do we have to have an accident for a recall to occur ; I am having to use my high beams driving at night ;
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598263July 2, 2024
ENGINE, FUEL SYSTEM, GASOLINE
The contact owns a 2018 Acura RDX. The contact stated while driving 80 MPH, the vehicle lost motive power and decelerated to 0 MPH. The contact was able to pull over safely. The vehicle was restarted and worked as designed. The check engine and emissions warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 140,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598342July 2, 2024
STRUCTURE:BODY
The panoramic sunroof makes popping sounds when I drive the car up or down ramps or curbs at angles that twists the chassis. This could potentially break and shatter the glass on top of the driver and passengers or worse dislodge from the mounting bracket and fall into the cabin of the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597850July 1, 2024
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
On Thursday 27/7/2024 5:00PM-6:00PM, Acura RDX abruptly started to slow down. When I press the accelerator, the car will not accelerate. Finally, my car came to an complete stop. Then I turned on Hazard sign and changed the gear on P from D. After that I started car. The car started normally and then I drove to my destination. I also experienced the similar issue in May, 2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597488June 28, 2024
AIR BAGS
The contact owns a 2021 Acura RDX. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596430June 25, 2024
STRUCTURE:BODY
There is rust on all door hinges and the vehicle is still under warranty. Crown Acura in Clearwater, Florida said they will NOT fix it under warranty. Outside sources caused the rust on the inside of the door hinges was their statement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596265June 24, 2024
UNKNOWN OR OTHER
I took my 2021 Acura RDX to Pohanka Acura Service, Chantilly, VA 20151 after I noticed broken rear door weather strips on both sides which is very unusual for a new car. Dealer said it is not covered under warranty. Then I got them replaced by paying the full price for this to the dealer. I contacted the corporate HondaUSA for reimbursement for this issue and they said it would not cover under warranty. Even after they replaced the old weather strips with the new ones, I noticed same issue but at other location (weather strips were not attached to the doors at the corner). I took it back to the dealer again to fix and they said they cannot fix it as all RDX have same thing and they showed me some new RDX and I found the same issue in that car also. I am concerned whether these gaps will cause any problem due outside rain, wind, dust etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595904June 22, 2024
EXTERIOR LIGHTING, VISIBILITY/WIPER
I have been noticing over the past few months that my visibility is diminished at night and have to turn my bright lights on even when there are overhead lights. While stopped at light, I noticed the headlights of the car next to me projected out substantially farther than mine. Yesterday I took my car to the dealer to presumably replace the headlight bulbs. But I learned that the bulbs are fine, and the wiring is fine. The problem is that the lens covering the light bulbs has darkened so badly that very little light can escape to project out onto the street in front of me. I was told that the whole lens assembly is a sealed unit and must be replaced on the right and left side. They showed me the darkened lens cover that blocks the light. I regard this as a safety hazard. I could miss a kid riding a bicycle at night. I was not aware that this is a common problem with 2015 Acura RDXs. This is absolutely dangerous to me, my passengers and the public. I have an estimate from the dealer of $2,537.85 to replace the headlight assemblies. I feel this is a significant safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595759June 21, 2024
VISIBILITY/WIPER
The rear window shattered without any warning or symptoms. This made it dangerous to drive without worrying about glass pieces injuring us or others. This is a known problem, confirmed by both the dealer and collision and glass shops.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595805June 21, 2024
VISIBILITY/WIPER
Vehicle Identification Number (VIN) [XXX] Vehicle Mileage 65,000 Involved (Honda/Acura) dealership Leith Acura - 2300 Capital Summit Ct Details of your (complaint/comment/inquiry)?The first time (approximate date) you noticed this issue. On [XXX] at 17:03, the rear windshield randomly imploded while the car was in the driveway (reference attached video of the event). The National Highway Safety Administration has issued a TSB regarding this issue #: 22-014 (also attached). I called Leith Acura on 11Dec2023 at 07:53. I explained the event to the Service Technician and they reviewed it with their manager. Since my vehicle is outside of the manufacturer's warranty, this is not covered for repair. Acura is viewed as a luxury brand but seems to not be standing behind their vehicles. This is a known and recognized issue by Acura and leaving the repairs, costs, time, and energy of this event with the end user is not what I expected when I purchased a vehicle manufactured by Acura. The first time (approximate date) you visited the dealer for this concern. N/A. I was told that they would not cover this event and directed me to go through my insurance for repair. Never offered to inspect the vehicle or event. The last time (approximate date) you visited the dealer for this concern. See comment above How often does this issue happen within a time frame (e.g., once a month)? First event The name & title of the person(s) assisting you at the dealer. N/A. Was told that they would not cover this event and directed me to go through my insurance for repair. Never offered to inspect the vehicle or event. The reason/explanation provided by the dealer, as to what caused this issue. When I called, I explained the event, stated I had video evidence of no other factors, and brought up the TSB for this issue. What repairs/services have been completed (if any)? Zero What repairs/services have been suggested? Leith Acura advised me to go through my personal insurance INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (F
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595538June 20, 2024
UNKNOWN OR OTHER
The rear window spontaneously shattered. There were no warning signs. My car was at work, parked all day. When I got into my car and shut the door, the rear window shattered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595271June 19, 2024
VISIBILITY/WIPER
Rear window shattered when the front passenger door was closed. The car was sitting in the driveway and there was no external impact. Acura issued TSB 22-014 for a known defect ("incorrect specification for rear defroster grid') but is only replacing windows for cars still under warranty. This is a safety issue and deserves a proper recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595398June 19, 2024
AIR BAGS, SEATS
Remedy is available for the recall, but Honda will not fix the recall on my 2 vehicle’s that I own with this open recall. They are saying 2025 maybe. Unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595047June 18, 2024
EXTERIOR LIGHTING
Headlights are extremely dim and concerning to drive at night. I have seen several reports about this being an issue on RDX models (2015) but no recall. I am requesting Acura to recall this defect, or at least consider reimbursing me for the repair, which has been quoted at $1800. Please advise. Thank you, [XXX] [XXX]
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Acura RDX