Acura MDX Complaints (2019)

200 consumer complaints on file.

#11460818April 14, 2022
VEHICLE SPEED CONTROL, ENGINE
I was getting ready to pass a semi and when I went to accelerate I had no power. I pushed the pedal several times with no power. Then it finally kicked in and the car accelerated. I was almost rear ended due to me losing power. This has happened multiple times. No lights ever come on. I am also experiencing the car completely shutting off while stopped. When it does this, a message pops up that I need to shift to park. It takes a few tries and then I can restart the car. I have taken it to the dealership and they can’t replicate either issue. They told me there are no TSB’s on these issues. Dates this occurred in 2021: 8/27, 9/9, 10/5, 11/5. Dates this occurred in 2022: 3/4, 3/28, and 4/10.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459054March 31, 2022
UNKNOWN OR OTHER, ENGINE, ELECTRICAL SYSTEM
I was stopped at a light and as the light changed to green I began to accelerate to enter the on ramp to 75N. While driving onto the on ramp many warning lights came on as my car shifted into Neutral on its own. I couldn’t accelerate, switch it back to drive.or depress the break as it was locked. The car stopped and would not move on the entrance ramp to a busy highway. I called 911 because I was almost hit multiple times as I could not move the car. FDOT came to assist and saw that I could not depress the break, remove the emergency break, or get the car to move. After a few minutes we turned the car off and it started back up with no problem. The vehicle had to be towed to the dealer on 3/30/2022. Upon searching on the internet, I saw that this is not a new issue. I could have been killed yesterday while on the phone with 911 on the on ramp to the highway with vehicles approaching at a very high rate of speed and having to slam on their breaks and swerve off the road to avoid hitting me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457242March 18, 2022
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
On several occasions when auto start/stop is engaged the vehicle will shift into neutral on its own upon restart. The engine will just rev and not go back into drive until you put it in park and then drive again. This has caused us to stall in front of a semi and 2 other vehicles. The dealer has replicated the issue on multiple occasions and is now there for a 3rd time. First 'fix' was charge the battery Second 'fix' was adjust exhaust and transmission valves Third 'fix' is replacing the fuel pump There was a 2019 recall for Acura MDX but this VIN does not show up for that.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456636March 14, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
When at a red light, I pushed the brake and the auto idle stop feature become engaged. When the light turned green and I lifted my foot off the brake, the car went into neutral and would not move or start. In order to turn the car back on, I needed to put the car in park mode and then restart the car. This is a safety hazard since this happened at a busy intersection, with no warning, and cars needed to go around me. This happened twice before I could bring my car in to get it checked. The Acura Service Department changed our battery.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455297March 5, 2022
POWER TRAIN
Acceleration has a very slow response after pressing gas pedel, transmission is very jerky only 12000 miles on car. It can lead into accidents at traffic or other
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446751January 8, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
My FCW/Auto-brake settings are all set to minimum interference. In approaching a left turn (via green arrow) the car in front of mine abruptly stopped, and immediately moved again. I stopped, just as the system did. It however, held the brake for 2-3 seconds and I was almost rear-ended by the person behind me for not moving again with traffic. The following has happened at least 3 times: on a 2-lane curvy road the FCW has abruptly engaged the brake for an oncoming vehicle when we are both in our own lanes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445219December 28, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2019 Acura MDX. The contact stated that while driving approximately 65 MPH, the Forward Collision-Avoidance Automatic Emergency Braking suddenly activated causing the vehicle to abruptly stop in the middle of the road. During the failure, the dashboard warning lights and messages remained illuminated. The vehicle was taken to the local dealer who serviced the vehicle. No further information was available. The contact indicated that the failure reoccurred approximately three months later. The manufacturer was not yet notified. The failure mileage was 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442525December 3, 2021
FUEL/PROPULSION SYSTEM, ENGINE, POWER TRAIN
I think this recall needs to be expanded: Honda and Acura have recalled 2019 and 2020 vehicles including the CR-V and Accord for fuel pumps which can malfunction and cause the engine to lose power. My wife recently had her 2019 MDX stall on her in an intersection and she had to turn off the car and turn it back on so it would work. It sounds exactly like the below: “While driving, the vehicle shifts into Neutral, the transmission indicator comes and DTC P0657 (actuator supply voltage circuit/open) is stored. The driver will not be able to select any other gear until the vehicle is turned off and restarted. Update the PGM-FI [programmed fuel injection] software and the TCM software, clear any DTCs [diagnostic trouble codes], and do the PCM [powertrain control module] idle learn procedure.” - TSB 15-034 Additionally, May 23, 2021 we had an experience where the same MDX decelerated as we merged into traffic at I-30 and I-820 in Ft. Worth. I let off the accelerator going 60-70 MPH and then stepped on the accelerator to complete my merge and there was no power. Speed dropped to around 20 almost instantly. I had to completely let off the accelerator and depress it again to get going. Very scary situation considering how fast people drive on Texas freeways. These are two big issues Honda/Acura needs to address ASAP as both put consumers at risk of injury and possibly death.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430987August 30, 2021
SERVICE BRAKES
The contact owns a 2019 Acura MDX. The contact stated that while driving approximately 3-4 mph, he depressed the brake pedal but it failed to respond. The contact drove into a pole. The brake message was displayed. There was no reported injuries, fire or air bag deployment. A police report was not filed. The vehicle was towed to the local dealer but, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 37,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11426559July 26, 2021
UNKNOWN OR OTHER
Car feels like being locked while I can only be able to drive at a very low speed(maybe 1m/h). Dealership said everything is fine. They don't see the problem. They did nothing to address these issue. Two messages on dashboard: Electronic parking brake problem, Emissions system problem. First appear on 7/23/2021 just when the issue appears.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389557January 23, 2021
STRUCTURE:BODY, ENGINE, FUEL/PROPULSION SYSTEM
THE CAR CAUGHT FIRE SPONTANEOUSLY IN THE PARKING AREA. WE CALLED 911 AND THE FIRE BRIGADE TOOK ABOUT AN HOUR TO GET THE FIRE UNDER CONTROL. WE HAD GONE TO CHICKFILA (ABOUT 6 MILES TOTAL DISTANCE) AND THE CAR HAD BEEN PARKED FOR MAYBE 5 MINUTES WHEN WE SAW A FIRE ENGULF THE FRONT PORTION. I PUT WATER ON IT WHILE WAITING FOR 991 RESPONSE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11361064September 25, 2020
ENGINE, POWER TRAIN
VEHICLE GOES INTO 'GO LIMP' WHEN I ACCELERATE OR CHANGE LANES. VERY DANGEROUS SITUATION WHEN PASSING ON A TWO LANE COUNTRY ROAD (HAPPENED TWICE) AND MERGING ONTO A HIGHWAY WITH A SHORT ENTRANCE RAMP. THIS COULD POTENTIALLY LEAD TO A MAJOR ACCIDENT AND WE DON'T FEEL COMFORTABLE DRIVING THIS VEHICLE IN THESE SITUATIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355080September 15, 2020
POWER TRAIN, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2019 ACURA MDX. THE CONTACT STATED WHILE HER HUSBAND WAS DRIVING AT 75 MPH, THE VEHICLE WENT INTO LIMP MODE. THE VEHICLE FAILED TO ACCELERATE. THE CONTACT STATED THAT SEVERAL SECONDS LATER THE JERKED AND ACCELERATED WITHOUT WARNING. THE CONTACT STATED THAT ON ONE OCCASION, THERE WAS A POPPING SOUND COMING FROM THE DASHBOARD. THE CONTACT CALLED HARPER ACURA (9739 KINGSTON PIKE, KNOXVILLE, TN 37922) AND INFORMED THE DEALER OF THE FAILURE AND SCHEDULED AN APPOINTMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351669August 27, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
INFOTAINMENT SYSTEM EXPERIENCES PERIODIC FAILURES CAUSING INABILITY TO CONTROL CLIMATE/TEMPERATURE CONTROLS, COMMUNICATIONS, NAVIGATION, AND VEHICLE SETTINGS INCLUDING SAFETY SETTINGS. IT OCCURS WHEN DRIVING IN CITY AND ON HIGHWAY REGARDLESS OF CONDITIONS OR SPEED, WHEN STATIONARY, CAN AT TIMES BE CORRECTED BY PULLING OFF THE ROAD AND RESTARTING THE CAR, BUT SOMETIMES IT JUST TAKES TIME TO RESOLVE. ACURA STATED THIS IS CAUSED BY THE CONNECTION TO THE CELL PHONE, BUT OCCURS EVEN WHEN NO PHONE IS CONNECTED TO OR IN THE CAR. THIS ISSUE IS A SIGNIFICANT DISTRACTION TO THE DRIVERS ATTENTION, AND CAN FOR EXPOSURE TO EXTREME TO OUTSIDE TEMPERATURES BELOW FREEZING AND ABOVE 95F IN HIGH HUMIDITY MO SUMMER HEAT. MULTIPLE ATTEMPTS TO REPAIR THE VEHICLE HAVE FAILED, ARBITRATION WITH NCDS RULED IN MY FAVOR FOR ACURA TO REPAIR THE VEHICLE WHICH THEY CANNOT DO, IT IS A KNOWN ISSUE WITH ACURA VEHICLES AND THEY CONTINUE TO SELL, AND THERE ARE MULTIPLE CURRENT CLASS ACTION LAWSUITS AGAINST ACURA AND THEIR PARENT HONDA MOTOR COMPANY FOR THE IDENTICAL ISSUE WITH DIFFERENT MODELS FROM THE SAME MODEL YEAR. MY ATTEMEPTS TO TRADE AND SELL THE VEHICAL HAVE BEEN THWARTED BY OCCURANCES OF CRITICAL FAILURE OF THESE ELECTRONIC/COMPUTER BASED SYSTEMS. I AM CURRENTLY ARBITRATING ACURA (NON-LEGAL) FOR THE RESOLUTION OF THESE UNSAFE DRIVING EXPERIENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349561August 15, 2020
ELECTRICAL SYSTEM
WHILE DRIVING AT HIGHWAY SPEED, THERE WAS SINGLE "POP" SOUND THAT SEEMED TO COME FROM INSIDE THE DASHBOARD BETWEEN THE ON DEMAND MULTIFUNCTION DISPLAY (ODMD) AND THE INSTRUMENT PANEL. THE NAVI SCREEN THEN BECAME SOLID BLACK. AFTER A VERY SHORT TIME AND WHILE STILL AT HIGHWAY SPEED, THE NAVI SCREEN BRIEFLY SHOWED THE VIEW FROM THE BACKUP CAMERA. AFTER A FEW SECONDS BOTH THE NAVI SCREEN AND THE ODMD SCREEN BECAME SOLID BLACK AND REMAINED THAT WAY. THEN, WITHIN SECONDS, LIGHT COLORED, GRAYISH SMOKE BEGAN FLOWING OUT INTO THE VEHICLE FROM THE CD SLOT ON THE ODMD. IMMEDIATELY, THERE WAS AN ODOR IN THE CAR LIKE THAT FROM BURNING PLASTIC OR ELECTRICAL INSULATION. AS SOON AS POSSIBLE THE CAR WAS PULLED OFF THE HIGHWAY AND THE ENGINE WAS TURNED OFF. THE SMOKE CONTINUED TO COME OUT OF THE CD SLOT UNTIL THE ENGINE WAS TURNED OFF, THEN THE SMOKE STOPPED COMING OUT. AFTER SEVERAL MINUTES THE ENGINE WAS RESTARTED AND THE CAR WAS DRIVEN TO A SAFER LOCATION.THERE WAS NO SMOKE COMING FROM THE CD SLOT AFTER THE CAR WAS RESTARTED AND WHILE DRIVING THE CAR TO THE DEALERSHIP FOR SERVICE THE NEXT DAY. AN ODOR LIKE THAT FROM AN ELECTRICAL FIRE REMAINED NOTICEABLE IN THE VEHICLE. PRIOR TO THE EVENT, THE DRIVER OBSERVED NO VEHICLE WARNING INDICATIONS, AND BOTH THE NAVI AND THE ODMD APPEARED TO BE FUNCTIONING NORMALLY. THE CD PLAYER WAS NOT BEING USED. THE DEALERSHIP SERVICE MANAGER ADVISED ME THAT THEY CONSULTED WITH ACURA ENGINEERING PERSONNEL, INSPECTED AND TESTED WIRING INSIDE THE DASHBOARD AND HAVE ISOLATED THE CAUSE OF THE PROBLEM TO "A SHORT IN THE RADIO." THE DEALER SAYS THAT THE ODMD AND THE HARD DISK DRIVE HAVE BEEN SENT TO ALPINE TO DETERMINE THE CAUSE OF FAILURE AT ALPINE'S REQUEST. I HAVE ASKED THE DEALERSHIP TO CONFIRM THAT THE REPAIRS TO THE VEHICLE WILL ENSURE THAT THIS KIND OF EVENT WILL NOT RECUR.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11338980July 13, 2020
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2019 ACURA MDX. THE CONTACT STATED THAT WHILE HER HUSBAND WAS DRIVING APPROXIMATELY 55 MPH, THE VEHICLE LOSS MOTIVE POWER AND STALLED WITH SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS RESTARTED AND WAS DRIVEN TO THE RESIDENCE IN LIMP MODE. THE VEHICLE WAS THEN TOWED TO POHANKA ACURA LOCATED AT 13911 LEE JACKSON MEMORIAL HWY, CHANTILLY, VA 20151 HOWEVER, THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 13,353.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330581June 24, 2020
UNKNOWN OR OTHER
THIS IS A VERY THANKFUL COMPLIMENT, NOT A COMPLAINT. ON 20 FEBRUARY 2020, A 30-LB METAL DISK FLEW OFF A DRYWALL FLATBED TRUCK IN THE LANE LEFT OF ME AS WE TRAVELED TOGETHER AT 45 MPH ON A COLORADO SPRINGS MAIN STREET. THE DISK DIRECTLY HIT THE LEFT SIDE OF THE 2019 ACURA MDX SH WINDSHIELD AND SMALL SHARP GLASS SHARDS FLEW THROUGH THE CABIN. IF IT WERE NOT FOR THE WINDSHIELD PLASTIC FILM, THE DISK WOULD HAVE BROKEN THROUGH THE GLASS AND PROBABLY HIT ME IN THE HEAD KILLING ME (THE DISK HAD A LOT OF VELOCITY WHEN IT HIT WITH A VERY LOUD THUD ? NO TIME TO SWERVE). I AM VERY GRATEFUL FOR THIS PLASTIC FILM ? IT WAS DISTORTED, BUT NO HOLE THANKFULLY. COST TO REPAIR ABOUT $6,500, BUT I AM ALIVE AND NOT INJURED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330038June 22, 2020
SEATS
THE INTERNAL GUTS OF THE DRIVERS AND PASSENGERS SEAT ARE LOOSE AND COMING APART. WHENEVER YOUR BACK MOVES AGAINST THE SEAT THE INTERNAL WORKINGS JIGGLE. THE PROBLEM IS GETTING WORSE THE MORE YOU USE THE SEATS. THE JIGGLING IS A SAFETY ISSUE AS IT FEELS LIKE THE INSIDE OF THE SEAT IS COLLAPSING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322129April 24, 2020
WHEELS, UNKNOWN OR OTHER
I WAS IN A DRIVE THROUGH WAS ASKED TO PULL FORWARD AND PARK AT CURB AS I BRAKED MY VEHICLE ACCELERATED ON ITS OWN STRIKING THE CURB AND DAMAGING MY LEFT FRONT WHEEL AT THE TIME OF THE FALSE ACCELERATION I WAS IN DRIVE IDELING FORWARD
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11318129March 15, 2020
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
THE VEHICLE IS EQUIPPED WITH SAFETY FEATURES WHICH ARE DESIGNED TO ALERT YOU IF BRAKING IS REQUIRED AND TO BRAKE TO AVOID A COLLISION THE VEHICLE ALSO HAS ACTIVE CRUISE CONTROL WHICH IS DESIGNED TO SLOW YOUR VEHICLE WHEN A VEHICLE ENTERS YOUR LANE WITH IN A PRE SET DISTANCE. CRUISE CONTROL: WHILE DRIVING ON THE FREEWAY USING ACTIVE CRUISE CONTROL MY VEHICLE SLOWED DOWN FROM 70 TO 45 NO VEHICLES ENTERED MY LANE I WAS PASSED ON MY LEFT BY A VEHICLE DOING 80 PLUS. THIS HAPPENED TWICE WITH IN TWENTY MINUTES. I DROVE THROUGH COSTCO AT UNDER 5MPH NO VEHICLES INFRONT OF ME MY SAFETY SYSTEM STOPPED MY VEHICLE. NO CARS JUST ONE PEDESTRIAN ON THE PASSENGER SIDE. I HAVE BEEN STOPPED A RED LIGHT WHEN MY BRAKE WARNING INDICATOR FLASED THIS SHOULD ONLY HAPPEN WHEN I AM MOVING AND NEED TO BRAKE TO AVOID HITTING SOMEONE OR SOMETHING NOT WHEN I AM ALREADY STOPPED ALSO HAPPENS WHEN USING THE VEHICLES BRAKE HOLD FEATURE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

← Back to Acura MDX