Acura ILX Complaints (2020)

10 consumer complaints on file.

#11762512September 7, 2026
STEERING, LANE DEPARTURE: WARNING, FORWARD COLLISION AVOIDANCE: WARNINGS
Multipurpose camera unit failure code U3000-49. My camera does not keep its lane assist accurately and sways from side to side when it is working. 9 out of 10 times it does not work. Other acura owners of the ILX 2019-2022 have experienced the same codes and issues around 90K miles+. I have lights on my dashboard like Adaptive cruise control, Automatic braking system, Foward collision warning, Lane departure warning, and automatic high beams. These are all failure points connected to the camera. These safety features need to be recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701081November 23, 2025
SERVICE BRAKES
I am experiencing an issue with my brakes. When I am at a red light and I brake, I find my brakes start to descend. So it's brake, then the brake moves a bit down towards the floor. Then it moves down a bit more. I am still able to brake but I find that the brake pedal moves down a few times while I am sitting at a red light. I am greatly concerned.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11686669September 11, 2025
STRUCTURE:BODY
[XXX] [XXX] Email: [XXX] Subject: CarMax auto and CarMax auto finance RE: CarMax auto finance [XXX] Phone: 18009253612 Website: carmax auto finance Transaction Date: 10/23/2023 Amount Paid: 29976 Payment Method: Credit Card I bought a car with Carmax Finance and from the beginning of the car was lemon so I request change. It was denied then I’ll be sending a letter from then I’ll be have issues mechanic paint depreciation I’ll be sending the letters to every single complain organization looking for help and nothing CarMax finance INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654004April 11, 2025
VISIBILITY/WIPER
I live in a colder climate, we’re were experiencing temperatures in the 20’s with ice storms. While driving the rear window completely shattered, the rear defroster was on during the time of the incident. I contacted the manufacturer for a remedy, they informed me there is no remedy for my particular vehicle. They suggested I pay out of pocket at a certified Acura dealership to get a dignostic and to get the window fixed. I decided to have the window replaced by Safelite. There is a very big and well known problem with the 2020 Acura RDX for this same scenario happening. There was warning light or indication something was going on with the window. Acura needs to address the problem with the rear defroster as this poses a huge public safety risk when this happens while the vehicle is being driven.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647721March 11, 2025
VISIBILITY/WIPER
the back glass burst for no reason; no impact.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636647January 17, 2025
ELECTRICAL SYSTEM
Smart Unit failure caused constant triggering of the alarm at all hours, headlights would not turn off, dashboard controls shorting out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629226December 6, 2024
SUSPENSION, STEERING
My Acura ILX 2020 has less than 40.000 miles and has a mechanical problem that can not be fixed and it is dangerous for my self and others. In my opinion this is related to the stearing of the car and it is very dagerous knowing that you take your car to be repair and the dealer does not know how to fix it. It makes clicking noise when turning. It is a rattling type noise coming from what sounds like the front, right side of the car. I usually hear it over little bumps but as the day goes on the noise gets louder and the bumps do not have to be that big. I'm not a car technical person, but any type of noise coming from my car is concerning. Other people feedback "I've been to the dealership on three occasions to try to fix the problem. On two of the occasions I was put in an ILX loaner with the exact same noise. " It does matter of what parts is gets change the car keeps making a rattling type noise coming from what sounds like the front. Please refer to this web site for more testimonies of the on going problem with the steering system of the Acura ILX cars, specially my Acura the ILX 2020 model. https://acurazine.com/forums/ilx-382/ilx-suspension-noise-869859/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548689October 6, 2023
SEAT BELTS
The contact owns a 2020 Acura ILX. The contact stated that while stopped and preparing to make a left turn, a 2002 Subaru ran a red light and crashed into the driver's side panel. The driver's side seat belt snapped on impact. There were no warning lights illuminated. The air bag was deployed. There were no reported injuries. There was no fire. A police report was filed. The vehicle was towed to the local dealer, who referred her to a collision center. The vehicle was not diagnosed or repaired. The vehicle was towed to a collision center but was unable to obtain and replace the seat belts. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 2,353.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11492908November 9, 2022
VISIBILITY/WIPER
The factory original windshield wipers caused micro scratches in the glass. Dirt cannot be thoroughly cleaned from the scratches and collects more dirt during driving. When facing the sun, dirt particles in the scratches reflect in the scratches obstructing clear vision. Changing windshield wipers after just two years of use from new did not correct the problem. This particular vehicle is garaged.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406050April 1, 2021
FUEL/PROPULSION SYSTEM
CON 127 MILLAS DE USO Y MIENTRAS EL VEHCULO ESTABA EN MOVIMIENTO EN EL ESTACIONAMIENTO DE UN CENTRO COMERCIAL SE APAG EL VEHICULO Y NO PRENDI. EL VEHCULO SE COMPR EL 08/01/2020 TENA UNA SEMANA DE COMPRADO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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