Acura ILX Complaints (2017)

20 consumer complaints on file.

#11728994April 3, 2026
SERVICE BRAKES
I have a recall on my Acura 2017 ILX. I called Bergstrom Acura Appleton in Wisconsin to make an appointment. Ashley said it would take about 2 hours. Trying to get a loaner car out of her was like pulling teeth. A week before service would have taken place, she called back and said that there was a diagnostic fee with the recall. I tried to retrain her about manufacturing problems are the dealership not mine. She would not budge. Don’t know what they are holding over this poor girl to get her to act in such a unprofessional, incompetent, undignified manner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727951March 30, 2026
SERVICE BRAKES
I have a master cylinder brake recall and I have taken my car to the Acura of Fort Myers dealership and they said they can’t fix the issue because parts are not available. I should receive a second notification from Acura Automobile Division when parts will be available and they won’t be available until spring of 2026 . I need my car to drive around and my concern is my safety driving the car with this recall. Can I buy the parts and have Acura reimburse me the money ? Please let me know , my phone number is [XXX] my name is [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719412February 20, 2026
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Acura ILX. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, and there was an abnormal sound coming from the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, where the contact was informed that parts were not available for the repair. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 25V859000 (Service Brakes, Hydraulic). The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11710536January 12, 2026
SERVICE BRAKES
I received notice of this brake master cylinder recall on 12/20/25 and tried to schedule it at my local dealership (1/5/26) Edmonds, WA. They told me they could not perform the recall because they did not have the parts. I was in the dealership on 1/10/26 and they told me they would check into it. Today I received a VM saying they would not perform the recall because the brake booster has not yet failed. This seems like a safety issue - am I supposed to have an accident in order to get this resolved?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708611January 4, 2026
UNKNOWN OR OTHER
Keyless access system, dash flashing while off and alarm goes off .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691139October 3, 2025
ELECTRICAL SYSTEM
Hello, I recently bought this used car. Its a 2017 Acura ILX with fairly low miles ( 85k ). After the 2nd night of having it, the alarm started going off in the middle of the night and all the lights were flickering in the dashboard. The car wouldn't start so I had to jump it in the morning. It did jump and I drove it to the local store for a battery test. The battery was fine. I thought the issue was resolved until it happened again and again. I began to notice a pattern that it was happening when the car wasn't driven for a few days at a time. This means something in the car was constantly drawing power, even when off. After doing some investigation, it seems there is a parasitic draw happening. The following YouTube video shows similar issues on Honda / Acura models: [XXX] , Honda issued a Service Bulletin only for the 2017-2019 Ridegline: [XXX] , but this same Keyless Entry / TPMS module was used in Acura as well. I asked Honda to take a look at this Manufacturing defect, causing corrosion on the module because it wasnt properly coated at the factory. They said I would need to contact the NHTSA. I checked my module and sure enough, it has the same defect that the Acrua MDX has in the video above. One of the chips was not properly coated, allowing corrosion to build up and cause intermittent grounding. Honda knows about this and should have issued a recall for this module . See pictures attached with proof that the coating was not properly applied to one of the chips. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602705July 16, 2024
TIRES, TIRES:SIDEWALL
225/40r18 tires has a splitting on side wall it’s impossible to see unless the split location on the ground I tried to talk to the manufacturer but they don’t have a way to connect them. I have replaced one tire it has same problem tire shop noticed it they said they can put it back on the car now I have the other side same issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590004May 21, 2024
FUEL/PROPULSION SYSTEM
I have taken my vehicle into the repair shop several times to conclude that it might be my transmission. After finally taking into the right mechanic, I have found out that it is a fuel pump system issue. I know these are recalled for 2018 but this is something that they also stated 2017 Acura ILX have had issues with as well I’m having to come out of pocket $1300 to get this repair, it has stalled my vehicle. I’m not able to fully press the gas when pulling out in fear that I will not be able to complete the transfer that you guys may want to look into.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537392August 9, 2023
AIR BAGS
Passenger Seat Sensor malfunctioning causing the light Check Airbag System to come on causing the whole airbag system to shut off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517558April 18, 2023
UNKNOWN OR OTHER
A)I stopped at the mailbox. I stopped at the top. Placed my car in park. Turned my car off. The car started rolling backwards. The car was in park and turned off. B)I do not know what failed or what happened. Yes, the my vehicle is available for inspection. I incurred road rash and injuries related to this incident. I’m in pain. C)This situation could have gone terribly wrong there were cars around and I live in a residential community so kids could have been out playing and could have gotten hurt. D)It is going today. E)It is going today. No there was no warning signs or anything that alerted me that my vehicle was in the state of distress. It just rolled back.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11517560April 18, 2023
UNKNOWN OR OTHER
When you turn the car off it turns back on. You think the car is turned off, however the car turns back on without cause or reason. This is a risk to the public we don’t what can happen if a vehicle just turns on without cause or reason if it has been turned off properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517561April 18, 2023
UNKNOWN OR OTHER
Car turns back on when it has been turned off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473559July 12, 2022
STRUCTURE:BODY
2017 Acura ILX - Bellanova White Pearl - the paint is peeling off! Please reference MC-10180642-0001, where the same issue was recalled for other colors The paint is peeling off and I'm very frustrated because they didn't include that color on their recall, where clearly the same problem is occurring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430969August 30, 2021
POWER TRAIN, UNKNOWN OR OTHER
My 2017 Acura ILX makes a loud clunk, and shifts extremely hard when coming or coasting to a stop. 1-2 gear seems to be the only time this issue arises. This issues creates startling reaction from the driver due to the loud clunk and force of the shift in gears, as well as loss of confidence in the vehicles ability to safely come stop without issues. Reproducing the issue is difficult because the issue usually occurs in traffic in 1-2 gears and test driving it around the block is not sufficient enough to experience hard shift/clunk. I was told it may be the rear differential bushing. Once they checked that, they were able to rule out the possible bushing issue. There are no codes being shown, and no other issues present before or clunk/jamming of the gears. This issue began 4-5 months after purchasing the vehicle from A Honda/Acura Dealer Washington in Dec 2020
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364705October 16, 2020
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2017 ACURA ILX. THE CONTACT STATED WHILE DRIVING 45 MPH, THE VEHICLE STARTED TO MISFIRE AND FAILED TO ACCELERATE WHILE DEPRESSING THE ACCELERATOR PEDAL. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED SHE CONTINUED DRIVING TO HER DESTINATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO FLUSHED THE FUEL INJECTORS. THE CONTACT STATED SHE CONTINUED TO EXPERIENCE THE FAILURE. THE VEHICLE WAS TAKEN TO FISHER ACURA LOCATED AT 6025 ARAPAHOE RD, BOULDER, CO 80303, (303) 245-6418, AND WAS DIAGNOSED WITH NEEDING TO FLUSH THE FUEL SYSTEM. THE CONTACT STATED SHE CONTINUED TO EXPERIENCE THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 19V052000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280753November 18, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2017 ACURA ILX. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V424000 (POWER TRAIN). AFTER CONTACTING COURTESY ACURA (3701 NICHOLASVILLE RD, LEXINGTON, KY) AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT PLANNED TO SCHEDULE AN APPOINTMENT TO HAVE THE VEHICLE REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195384April 10, 2019
POWER TRAIN, SUSPENSION, WHEELS
VEHICLE WAS IN MOTION AND STOPPED ON THE HIGHWAY ACCESS RODE. THE TRANSMISSION/POWER TRAIN AND GEARS WERE STRIPPED AND UNABLE TO MOVE THE CAR. THE RIGHT AXLE WAS STRIPPED. THE LEFT BACK TIRE WAS A DEFECT AND TIRE SPLIT. I HAVE TO PAY FOR A TIRE WITHIN 15K MILES AND THE POWER TRAIN, GEAR, TRANSMISSION AND RIGHT AXLE WENT OUT LESS THAN 8 MONTHS OF OWNING THE CAR. AMERICAN HONDA CO AND VANGERGRIFF ACURA FAIL TO REPLACEMENT THE CAR OR BUY ME OUT THE CONTRACT. THE DEFECTS WERE KNOWN BY AMERICAN HONDA CO. AND VANGERGRIFF HONDA IN ARLINGTON, TX. THERE ARE BEEN SEVERAL INCIDENTS KNOWN AND THEY STILL SOLD THE CAR TO ME WITH ACKNOWLEDGING THAT THIS A PROBLEM WITH NURMEROUS VEHICLES THEY SOLD AND ARE SELLING. THE HONDA MOTOR CO. AND NCDS FAILED TO SEND EXPERIENCED PERSONNEL WITH MECHANIC BACKGROUNDS TO ADDRESS THE MATTER AND DENIED MY CLAIM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149702November 6, 2018
EXTERIOR LIGHTING
THE NEW ACURA EXTERIOR LIGHTING SYSTEMS ARE OBNOXIOUS TO OTHER TRAFFIC BOTH DURING THE DAY AND AT NIGHT. THEY'RE BLINDING. THEY HAVE ZERO TECHNOLOGY BUILT IN TO THEM TO REDUCE INTENSITY WHEN APPROACHING ONCOMING TRAFFIC. IT'S A SAFETY HAZARD TO THE DRIVING PUBLIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131565September 25, 2018
SERVICE BRAKES, VEHICLE SPEED CONTROL
WHEN COMING TO A STOP AT A RED LIGHT, THE CAR CONTINUED TO ROLL FORWARD. AT THIS TIME, I STEPPED ON THE BRAKE WITH ADDED PRESSURE BUT THE CAR CONTINUED TO ROLL. THEN I SHIFTED THE CAR INTO PARK BUT THAT DID NOT STOP THE VEHICLE AND IT ROLLED INTO A TRUCK IN FRONT AT LESS THAN 5 MPH. THE DEALERSHIP STATES THEY CANNOT DUPLICATE THE INCIDENT AND FOUND NO ERRORS WHILE CONDUCTING THEIR INSPECTIONS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10936392December 20, 2016
POWER TRAIN
CAR JERKS, SLIPS AND HESITATES WHEN SHIFTING FROM REVERSE TO DRIVE AND WHEN DRIVING AT LOW SPEEDS. ALREADY TAKEN TO DEALER TO LOOK AT, WAS TOLD IT'S BECAUSE CAR WAS IN "BREAK-IN" PERIOD, HOWEVER NOW THAT IT HAS 1K MILES, ISSUES ARE STILL OCCURRING. I'VE SEEN REPORTS OF THE TLX WITH SIMILAR ISSUES AND SAME 8 SPEED TRANSMISSION WHERE ACURA HAD A SOFTWARE UPDATE FOR A FIX. WHEN I MENTIONED THIS TO THE DEALER, THEY ACTED AS IF THEY NEVER HEARD OF THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Acura ILX