2023 Jeep Wrangler Missing Side Steps TSB

Owners of certain 2023 Jeep Wrangler and Gladiator vehicles may notice an unexpected issue: their vehicles were delivered without the side steps that were included in their original order. This specific concern is addressed by a manufacturer communication, identified by NHTSA ID 10248029. This bulletin provides instructions for dealerships to correctly install the missing side steps, ensuring vehicles match their ordered specifications.

This 2023 Jeep Wrangler manufacturer_communication helps resolve discrepancies for customers who expected side steps to be present upon delivery. The issue falls under the vehicle's STRUCTURE component category, indicating a physical part of the vehicle's body.

Symptoms

The primary symptom is straightforward: the vehicle is missing the "Side Steps" that were specified and ordered by the customer. There are no warning lights or operational issues associated with this, purely a discrepancy between the ordered configuration and the delivered product.

Diagnosis / Trigger Conditions

Diagnosis for this issue is simple. A customer or dealer will identify that a 2023 Jeep Wrangler or Gladiator vehicle, which was ordered with side steps, does not have them installed. The dealer can verify the original order specifications to confirm the presence of the "Missing Side Steps" option.

Repair Procedure Summary

To correct the "Missing Side Steps" issue, dealers are instructed to install the appropriate side steps onto the affected vehicles. This repair involves obtaining the correct side step components and following standard installation procedures to securely attach them to the vehicle's structure. This process ensures that the vehicle is brought up to the customer's ordered specifications.

Owner Action

If you own a 2023 Jeep Wrangler or Gladiator and believe your vehicle is affected by this 2023 Jeep Wrangler manufacturer_communication regarding missing side steps, you should contact your authorized Jeep dealership. Provide them with your vehicle's information and explain that your ordered side steps were not installed. The dealership will be able to verify your vehicle's order details and perform the necessary installation as outlined in manufacturer communication NHTSA ID 10248029. This service should be performed at no cost to the owner, as it addresses a factory production discrepancy.

Source: NHTSA ID 10248029