2021-2026 Jeep Handsfree Kick Feature Not Working TSB S2623000007

Owners of 2021-2026 Jeep Compass, Grand Cherokee, Grand Cherokee L, Wagoneer, Grand Wagoneer, and Wagoneer S models may experience issues with the handsfree kick feature. This feature, designed to open the power sliding door or liftgate with a foot motion, may either not work at all or operate intermittently. This issue is documented in Manufacturer Communication S2623000007, released in February 2026.

Symptoms

The primary symptom is that the handsfree kick feature, which allows for touchless operation of the power sliding door or liftgate, either fails to activate or works inconsistently. This can be frustrating for owners expecting convenience from their Jeep Compass handsfree kick feature.

Operational Requirements for Handsfree Feature

For the handsfree kick feature to function correctly, several conditions must be met. These requirements are crucial for understanding why your Jeep Compass handsfree kick feature might not be responding as expected:

• Key Presence: The vehicle's key must be present with you outside the vehicle when attempting to activate the door or liftgate using the kick motion.
• Proximity: You must be within 1 square meter (approximately 3.3 feet) of the door or liftgate you intend to open.
• Radio Setting: The radio setting that enables hands-free operation needs to be set to "on."
• Kick Zone: The designated kick zone for the handsfree power liftgate is centered underneath the rear bumper. A good general area to aim for is underneath the hitch cover.

For more detailed information on how the system works and to educate owners, MOPAR recommends viewing their YouTube channel video titled "Hands-Free Liftgate | How To | 2025 Jeep Grand Cherokee L."

Diagnosis Tip

To check the operation of the kick sensor, a simple test can be performed. Without the vehicle key present, make the kick motion at a door or liftgate. The door or gate will not open, but the sensor should detect the kick and cause the cluster screen and radio buttons to illuminate. If this illumination does not occur, it indicates a potential issue with the sensor or its connections.

Repair Procedure Summary

If the handsfree feature works intermittently, the primary diagnostic step involves verifying the electrical connections at the sensors. Technicians should inspect for any signs of wire damage, as well as check the pin conditions for issues like bending or expansion. Addressing these electrical connection issues is often key to resolving the intermittent operation of the Jeep Compass handsfree kick feature.

Important Warnings

This document, Manufacturer Communication S2623000007, does not authorize warranty repairs. It serves as a record of past experiences and does not provide definitive conclusions about vehicle malfunctions. Instead, it compiles previous cases related to the symptom or condition. Technicians are considered the experts and are responsible for determining the appropriate course of action.

Owner Action

If you are experiencing issues with your 2021-2026 Jeep's handsfree kick feature, first ensure you are following all operational requirements. If the problem persists, it is recommended to visit a certified dealership. While this communication does not authorize warranty repairs, the dealership's service department can diagnose the specific cause of the malfunction and recommend the necessary repairs.

Source: NHTSA ID 11028903