2021-2022 Hyundai Anti-Theft Software & Lock Campaigns

Hyundai has initiated a comprehensive response to a concerning increase in thefts targeting certain 2011-2022 model year vehicles that were not originally equipped with engine immobilizers. These thefts, often popularized through social media, exploit a vulnerability in the vehicle's ignition system. To counter this, Hyundai has introduced three distinct service campaigns: Campaign 993 for an anti-theft software upgrade, Campaign 9A5 for an anti-theft ignition cylinder protector, and Campaign P32 for the distribution of steering wheel locks.

This guide provides essential information for owners of affected vehicles, including the 2021-2022 Hyundai Tucson anti-theft measures, detailing the purpose of each campaign, eligibility requirements, and the actions owners should take. It also highlights important warnings and available resources to enhance vehicle security.

Why These Campaigns Matter

An engine immobilizer is a critical electronic security device designed to prevent a vehicle from starting unless the correct key (transponder or smart key) is present. Many 2011-2022 Hyundai vehicles were manufactured without this standard feature, making them susceptible to theft methods that bypass traditional security measures. While these vehicles meet Federal Motor Vehicle Safety Standards, the campaigns aim to provide additional layers of protection against these specific theft techniques.

Campaign 993: Anti-Theft Software Upgrade

Campaign 993 involves a free software upgrade and the installation of anti-theft decals. This campaign is specifically for certain 2011-2022MY Hyundai vehicles that are not equipped with a push-button ignition or an immobilizer lamp in the instrument cluster.

Repair Procedure Summary

For eligible vehicles, Hyundai dealers will perform a software upgrade to the Integrated Body Control Unit/Body Control Module (IBU/BCM). This upgrade enhances the existing Hyundai burglar alarm system operation and ignition start logic. Additionally, anti-theft decals will be applied to the front driver's-side and front passenger-side windows. This procedure is detailed in Technical Service Bulletin (TSB) 23-01-014H-6 (or its latest version).

Important Considerations for Campaign 993

Owners should be aware of several critical points regarding this software upgrade:

• Key Fob Activation: Once the upgrade is completed, you must use your key fob button to lock and unlock the vehicle to activate and deactivate the enhanced anti-theft system. It is also recommended to use the key fob to first disarm the system before attempting to start the vehicle.
• Aftermarket Systems: If your vehicle has an aftermarket security system or remote start system installed, the BCM software upgrade may interfere with its operation. Hyundai advises speaking with your dealership to understand potential interactions.
• OEM Remote Start Horn Honking: If your vehicle is equipped with the Hyundai OEM remote start system and experiences horn honking after the software update, refer to TSB 23-BE-010H for resolution.
• Window Tint: If your vehicle has aftermarket window tint, the anti-theft decals may cause damage to the tint if you attempt to remove them later.
• Mechanical Door Lock: Using the mechanical door lock may not activate the anti-theft system, and your vehicle may not start if not unlocked with the key fob.

Campaign 9A5: Ignition Cylinder Protector & Decals

For certain 2011-2017MY Hyundai vehicles that cannot accommodate the Campaign 993 anti-theft software upgrade due to technical limitations, Campaign 9A5 offers an alternative security enhancement. This campaign involves installing an anti-theft ignition cylinder protector and anti-theft decals.

Repair Procedure Summary

Dealers will install a key cylinder reinforcement protector assembly and two anti-theft decals on the front windows. This measure aims to physically deter theft by making it more difficult to manipulate the ignition cylinder. The procedure is outlined in TSB 24-01-007H (or its latest version).

Required Parts for Campaign 9A5

The following parts are used for Campaign 9A5:

• Anti-Theft Protection Decal: P/N NP002-SC9A5
• JB Weld Steel Reinforced Epoxy: Dark Grey, 4-6 hours set time (can be purchased online or through any retailer)
• Ignition Cylinder Protector Kits (includes 1 protector, 1 bracket, 2 safety bolts, and 1 deco-ring if applicable):
  • Santa Fe (CMa): 81921-0W000QQH
  • Elantra Touring (FD): 81921-2L000QQH
  • Accent (RB): 81921-1R000QQH
  • Veracruz (EN): 81921-3J000QQH
  • Elantra Coupe (JK): 81921-3X000QQH
  • Genesis Coupe (BK): 81921-2M000QQH
  • Accent (MC): 81921-1E000QQH

Campaign P32: Steering Wheel Lock Distribution

Similar to Campaign 9A5, Campaign P32 is offered to owners of certain 2011-2017MY Hyundai vehicles that are not eligible for the Campaign 993 software upgrade. This campaign provides a physical deterrent against theft.

Owner Action

Eligible customers can receive a free steering wheel lock from their Hyundai dealer. This is a direct measure to provide immediate physical security for vehicles that cannot receive the software update. The process for providing these locks is detailed in TSB 23-01-055H-1.

Required Parts for Campaign P32

• Steering Wheel Lock: P/N 6009L

Optional Hyundai Approved Accessory Kit

For owners seeking additional security, Hyundai offers an optional accessory kit (P/N 00F67-AU200) for purchase. This kit is available for certain 2016-2022MY Hyundai vehicles, including the 2021-2022 Hyundai Tucson anti-theft models, that have key ignition steering columns (not push-button start/stop ignition) and are internal-combustion engine (ICE) vehicles with automatic transmissions.

Kit Details and Installation

The Hyundai Approved Accessory Kit, developed with Firstech/Compustar, includes:

• A starter interrupt
• An auditory 'glass break' sensor
• A tilt sensor
• An impact sensor
• A siren
• Two key fob transmitters for arming and disarming

This system is designed to activate the siren and interrupt the starter signal, preventing vehicle theft. The MSRP for the kit is $170, not including installation costs. Installation typically takes about 2.5 hours. The kit can be purchased and installed at Hyundai dealerships or Compustar authorized installers.

Important Warnings for Accessory Kit

• Warranty Coverage: The cost of the kit and its installation are not covered under warranty, as these thefts are not related to a malfunction or defect in the vehicle's original security features. Damage caused by improper installation or parts not supplied by Hyundai may also not be covered under vehicle warranties.
• Theft Prevention: While the kit provides additional protection, no system can guarantee prevention of theft.
• Compatibility: The kit is not available for alternative fuel, electric, hybrid, or manual transmission vehicles.
• Key Fob Dependence: Upon installation, the system can only be armed and disarmed with the new transmitter fobs provided with the kit. Using original vehicle fobs may unlock doors but may not disarm the system, potentially leading to false alarms.
• No Manual Deactivation: The system does not have a manual deactivation switch. If the transmitter batteries fail, it will not be possible to disarm the system, so ensuring fresh batteries is crucial.

Reimbursement Program for Owners

Hyundai is offering a reimbursement program for customers whose 2011-2022 model year vehicles without immobilizers cannot accommodate the Campaign 993 software upgrade. If your vehicle falls into this category, Hyundai Motor America will reimburse you up to $300 for the purchase of a different anti-theft device (such as an alarm kit) or a steering wheel lock. To submit a reimbursement claim, visit Hyundai's dedicated campaign page at https://owners.hyundaiusa.com/content/myhyundai/us/en/contact-us/campaign.html.

What Owners Should Know

• No Recall or Stop Sale: Hyundai emphasizes that these vehicles meet or exceed all Federal Motor Vehicle Safety Standards, and the thefts are not related to a malfunction or defect with the security features. Therefore, these campaigns are service actions, not recalls, and there is no stop sale.
• No Consumer Notification for All: While dealers are informed, Hyundai is not notifying all consumers directly about these campaigns. Owners are encouraged to check their VIN eligibility with a Hyundai dealer or through Hyundai's online tools.
• Law Enforcement Collaboration: Hyundai is working with local law enforcement offices to provide free steering wheel locks in affected areas, subject to availability.
• Insurance Implications: Hyundai and AAA insurers have increased insurance options in many states for eligible affected vehicles. Customers are encouraged to contact AAA for quotes if they've experienced increased premiums.

Next Steps for Owners

1. Check Eligibility: Use the VIN Lookup Tool on HyundaiDealer.com or contact your local Hyundai dealership to determine if your vehicle is eligible for Campaign 993, 9A5, or P32. This is crucial for determining the appropriate Hyundai Tucson anti-theft solution.
2. Schedule Service: If your vehicle is eligible for a software upgrade or ignition cylinder protector, schedule an appointment with your Hyundai dealer.
3. Inquire About Steering Wheel Locks: If your vehicle is not eligible for the software upgrade, ask your dealer about receiving a free steering wheel lock under Campaign P32.
4. Consider Accessory Kit: For enhanced security, discuss the optional Hyundai Approved Accessory Kit with your dealer or a Compustar authorized installer.
5. Reimbursement: If your vehicle is ineligible for the software upgrade but you purchased an alternative anti-theft device or steering wheel lock, apply for reimbursement through Hyundai's website.

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Source: NHTSA ID: 10249707