2025 Hyundai Ioniq 5 Incorrect Key Fob Service Campaign 9B9

Campaign Overview

Hyundai has initiated Service Campaign 9B9 to address an issue with certain 2025 Hyundai Ioniq 5 (NEA EV) vehicles. These vehicles may have been equipped with an incorrect key fob for their specific trim level. The campaign instructs dealers to inspect the key fobs and, if necessary, replace them with the correct ones, following the procedures detailed in TSB 25-01-011H. This ensures that all owners receive the appropriate key fobs for their vehicle's features.

The Issue: Incorrect Key Fobs

The core problem identified by Service Campaign 9B9 is that some 2025 Hyundai Ioniq 5 vehicles were delivered with key fobs that do not match their intended trim level. While the document does not specify the exact functional implications, an incorrect key fob could potentially lead to issues with certain vehicle features or operations tied to specific trim configurations. This campaign aims to rectify this manufacturing discrepancy by ensuring every owner has the correct Hyundai Ioniq 5 key fob.

Repair Procedure Summary

Dealers are instructed to follow the service procedure outlined in TSB 25-01-011H. The process involves inspecting the existing key fobs to determine if they are incorrect for the vehicle's trim level. If an incorrect Hyundai Ioniq 5 key fob is found, it will be replaced with the correct version. Technicians performing this service must be Hyundai Certified or higher.

Required Parts

The specific key fob part numbers depend on the vehicle's trim level:

• SE Trim: Part Number 95440-G1300 (features no side buttons and a yellow part number label).
• SEL Trim: Part Number 95440-G1120 (features one side button and a gray part number label).
• XRT & Limited Trims: Part Number 95440-G1130 (features three side buttons and a blue part number label).

Dealers are also required to take appropriate pictures as outlined in TSB 25-01-011H for warranty claim purposes.

Important Warnings

Hyundai has issued a critical instruction regarding the initially supplied key fobs. The factory has requested the recovery of these parts. Dealers are explicitly told: "Do not discard them." Instead, the Parts Department must hold these key fobs for further instructions on shipment to the Warranty Technical Center (WTC).

Warranty Information

This service campaign covers the inspection and replacement of the Hyundai Ioniq 5 key fob under warranty. The labor times allocated are:

• 0.2 M/H for key fobs inspection.
• 0.6 M/H for key fobs inspection and replacement.

What Owners Should Know

Hyundai will notify affected customers via First Class Mail in March 2025. If your 2025 Hyundai Ioniq 5 is impacted, the inspection and replacement will be performed free of charge. If your vehicle needs to be kept overnight for the service, alternative transportation, such as a Service Rental Vehicle (SRC), 3rd Party Rental, or Rideshare, may be provided.

Customer Communication Guidelines

Dealers are provided with specific scripts to communicate with owners regarding Service Campaign 9B9:

• For Customers with an appointment, but campaign is not part of originally scheduled services: "I see that your vehicle has an open service campaign that we would like to take care of for you while you are here today. This service campaign requires to inspect, and if necessary, replace with the correct key fobs. This service, of course, will be provided at no charge to you and, if necessary, we would like to offer you alternative transportation while we repair your vehicle. We apologize for the inconvenience."
• For Walk-In Customer: "During your visit today, I checked your vehicle for any open campaign or recalls and found that your vehicle has an open campaign. This service campaign requires to inspect, and if necessary, replace with the correct key fobs. This service, of course, will be provided at no charge to you and, if necessary, we would like to offer you alternative transportation while we repair your vehicle. We apologize for the inconvenience."
• For customers over the phone: "While I have you on the line and verifying your current appointment, I ran your VIN and see that your vehicle has an open campaign. This service campaign requires to inspect, and if if necessary, replace with the correct key fobs. If time permits, we can address this campaign during your current appointment, and it will be at no cost to you. Should you need, we can arrange for alternate transportation since this may prolong the stay of your vehicle at service. We apologize for the inconvenience."

Source: NHTSA ID: 11014289