2022-2025 Hyundai Ioniq 5 Tailgate Rattle & Friction Noise TSB

Hyundai has issued Technical Service Bulletin (TSB) 24-BD-012H-1, dated December 2024, to address concerns regarding "Tailgate Rattle & Friction Noise" in certain 2022-2025 Hyundai Ioniq 5 and Ioniq 5 N vehicles. This bulletin supersedes the previous TSB 24-BD-012H and provides detailed instructions for technicians to adjust the tailgate's fitment, thereby eliminating unwanted noises while driving. Owners experiencing a "Hyundai Ioniq 5 tailgate rattle" should be aware of this service bulletin.

Symptoms

Owners of affected vehicles may notice distinct "rattle and friction noises from the tailgate" while the vehicle is in motion. These sounds typically originate from the rear of the vehicle, specifically around the tailgate area.

Important Warnings

Hyundai emphasizes that specific repairs related to IONIQ vehicles, including those outlined in TSB 24-BD-012H-1, must be performed by IONIQ certified dealers. This is to prevent potential damage to the vehicle and ensure proper service. Additionally, when adjusting the tailgate striker, technicians are cautioned that "Improper placement of the striker bar may cause hand injury or bumper damage."

Diagnosis / Trigger Conditions

The primary trigger for this issue is driving conditions, where the movement of the vehicle can cause the tailgate to rattle or create friction noises due to an incorrect gap. The repair procedure focuses on adjusting this gap to ensure a secure and quiet fit.

Repair Procedure Summary

The repair outlined in TSB 24-BD-012H-1 involves a multi-step process to adjust the tailgate's fit. The procedure is divided into three main sections:

1. Side Guide Bumper Replacement and Washer Installation – Tailgate Side Panel: This involves locating and removing the existing tailgate side guide bumpers. Technicians will then transfer the bolts to new guide bumpers, install three new washers (part of the Guide Bumper Kit, part number 81771-GI501QQH) onto each bolt, and install the new bumpers. The bolts for these bumpers should be tightened to 1.8 lb-ft (2.5 N.m). It is crucial to ensure the new guide bumper is oriented correctly, with an arrow pointing down in the direction of tailgate closing.
2. Guide Bumper Replacement – Outer Side Panel: Similar to the previous step, this involves replacing the guide bumpers on the outer side panel. The bolts are tightened to the same specification of 1.8 lb-ft (2.5 N.m), and the new bumper must be oriented with an arrow pointing upward.
3. Tailgate Striker & Overslam Bumpers Adjustment: If noises persist after replacing the guide bumpers, further adjustment of the tailgate striker and overslam bumpers is required. This involves loosening the tailgate striker bolts by a quarter turn, using a striker bar and hammer to reposition the striker, and then re-tightening the bolts to 18 lb-ft (24 N.m). Finally, the tailgate overslam bumpers are turned to fine-tune the gap between the tailgate and the body until the noise is eliminated and the tailgate opens and closes properly.

Throughout the process, technicians are required to use the STUI (Service Technical Update Information) system to upload repair validation photos, including the last 6 digits of the VIN and the repair date.

Required Parts

To perform this repair, the following parts are specified:

• Guide Bumper Kit: Part Number 81771-GI501QQH. This kit includes washers for the tailgate side panel (6 left, 6 right, 4 extra), guide bumpers for the tailgate side panel (2 for both sides), and guide bumpers for the outer side panel (2 for both sides).
• Bolts: Part Number 81456-G8000. These bolts should be used to replace any damaged bolt heads encountered during the removal process.

Warranty Information

For warranty claims related to this "Hyundai Ioniq 5 tailgate rattle" issue, technicians should submit the claim as a "Campaign" type using Operation Code 40D150R0, which covers "Tailgate Rattle & Friction Noise Adjustment." The estimated operation time is 0.4 M/H. The causal part is identified as 81771-GI501QQH, with Nature Code Q55 and Cause Code ZZ1. If a part needs replacement and is out of warranty, a Prior Approval request for goodwill consideration should be submitted. Repair validation photos, including VIN, mileage, and date of repair, are mandatory for warranty claims.

Owner Action

If your 2022-2025 Hyundai Ioniq 5 or Ioniq 5 N is experiencing a "Hyundai Ioniq 5 tailgate rattle" or friction noise, you should schedule an appointment with an IONIQ certified Hyundai dealer. They will be able to diagnose the issue and perform the necessary adjustments as per TSB 24-BD-012H-1. This repair is typically covered under warranty if your vehicle meets the specified conditions.

Source: NHTSA ID: 11011839