2024 Hyundai Ioniq 5 Charging Door Gap TSB 24-BD-013H

Hyundai has issued Technical Service Bulletin (TSB) 24-BD-013H to address an issue with the charging door on certain 2024 IONIQ 5 (NE EV) vehicles. This bulletin provides detailed instructions for replacing the charging door if it exhibits an excessive rear gap.

Symptoms

Owners of affected 2024 Hyundai Ioniq 5 vehicles may observe an "excessive rear gap within the charging door." This refers to an uneven or larger-than-normal space at the rear edge of the charging door, where it meets the surrounding body panels. The primary symptom is this visible gap, which can affect the vehicle's aesthetics and potentially its weather sealing.

Important Warnings for Owners

Hyundai emphasizes that all repairs related to IONIQ vehicles, including addressing the Ioniq 5 charging door gap, must be performed by IONIQ certified dealers. This ensures that specialized knowledge and tools are used, preventing potential damage to the vehicle.

Repair Procedure Summary

Technical Service Bulletin 24-BD-013H outlines a straightforward procedure for replacing the charging door. The process begins with opening the charging door and then carefully opening a bracket cap to access the mounting screws. Technicians will remove these screws and then pull the old charging door towards the rear of the vehicle to detach it.

Before installing the new charging door, technicians are required to take a validation photo using the STUI (Service Technical Update Information) system. This photo must show the new charging door in its packaging alongside the old door, with the last six digits of the VIN and the repair date written on a piece of paper. The new charging door is then slid into place towards the front of the vehicle, the mounting screws are reinstalled, and the bracket cap is closed. The final step involves opening and closing the charging door to inspect the body gaps and ensure it sits flush with the surrounding panels, confirming the Ioniq 5 charging door gap issue is resolved.

Required Parts

Replacement charging doors are differentiated by color. The bulletin lists several part numbers, including:

• 69511-G1000C5GQH: Cyber Grey Metallic
• 69511-G1000M9UQH: Digital Teal Green Pearl
• 69511-G1000SAWQH: Atlas White
• 69511-G1000U3PQH: Lucid Grey Metallic
• 69511-G1000A2BQH: Phantom Black Pearl
• 69511-G1000T5RQH: Shooting Star Grey Matte
• 69511-G1000W3TQH: Gravity Gold Matte

Warranty Information

This repair, identified by Operation Code 40D186R0 for "Charging Door Replacement," has an estimated operation time of 0.3 hours. The casual part number referenced is 69511-GI000C5GQH. Claims for this repair should be submitted as a "Campaign" type. If an affected part is still under warranty, a separate claim should be submitted. For parts out of warranty, a Prior Approval request for goodwill consideration is required. The TSB also notes that repair validation photos, including VIN, mileage, and photos, are required as per Hyundai's Digital Documentation Policy. Incident parts are subject to callback, and claims may be debited if the part is not returned. Addressing the Ioniq 5 charging door gap under warranty ensures proper documentation and procedure adherence.

Source: NHTSA ID: 11011759