2024-2025 Honda A/C Compressor Seizure Investigation

American Honda Motor Co., Inc. (AHM) has initiated a "PRIORITY/ACTION REQUIRED" communication to its dealership network regarding an investigation into A/C compressor seizure issues affecting certain 2024-2025 Honda Accord, Civic, CR-V, and HR-V models. This communication, identified by NHTSA ID 11019248, seeks to gather more information on vehicles experiencing a seized A/C compressor before any repair attempts are made. The goal is to better understand the root cause of this condition.

This investigation is crucial for owners who might be experiencing their A/C system blowing warm air. If you own one of the affected models and notice your air conditioning is not working correctly, it's important to be aware of Honda's current information gathering process.

Symptoms

Owners of affected 2024-2025 Honda models may notice their air conditioning system is not functioning as expected. The primary symptom reported is the A/C blowing warm air, indicating a failure in the cooling system. Upon inspection, technicians may find that the A/C compressor has seized, preventing the system from circulating refrigerant effectively.

Diagnosis and Trigger Conditions

American Honda is specifically interested in vehicles that meet a strict set of criteria to qualify for their inspection program. For a vehicle to be considered, the dealership must confirm the following:

• The A/C system is inoperative (INOP) due to a seized compressor.
• There are no leaks detected in the HVAC system when tested with a leak detector (sniffer).
• No prior HVAC repairs have been performed, including A/C refrigerant evacuation, recharge, or replacement of HVAC components.
• No repair attempts related to this issue have been made during the current service visit.
• The vehicle has no history of collisions.

These qualifiers ensure that Honda can investigate the issue in its original state, providing the most accurate data for their analysis of the A/C compressor seizure.

Important Warnings for Owners

This communication, titled "Request for Visit: 2024-2026 Accord, Civic, CR-V & HR-V A/C Compressor Seizure (ACTION REQUIRED)", is directed specifically to Honda dealership personnel. Owners will not receive direct notification from Honda regarding this information-gathering effort. It is critical for owners to understand that if their vehicle meets the described conditions, dealers are instructed not to attempt any repairs on the A/C system until Honda's Technical Information & Support (TIS) team has been contacted and has provided further instructions or inspected the vehicle.

Attempting repairs before Honda's inspection could disqualify the vehicle from this specific investigation and potentially impact future warranty claims related to the A/C compressor seizure. This proactive approach by Honda aims to prevent unnecessary repairs and gather essential data to develop a comprehensive solution.

What Owners Should Do

If you own a 2024-2025 Honda Accord, Civic, CR-V, or HR-V and are experiencing your A/C system blowing warm air, or suspect an A/C compressor seizure, you should contact your authorized Honda dealership. Inform them that your vehicle is exhibiting these symptoms and inquire about Honda's ongoing investigation, referenced by NHTSA ID 11019248.

Your dealer will then follow the protocol outlined in the communication. They are required to email Technical Information & Support (TIS) at [email protected] or call 800-880-1072 (Monday-Friday, 7am-5pm PST) with specific vehicle information. This includes the model year, model name, a description of the issue (e.g., A/C compressor seizure), VIN, dealer number, your name, best phone number, current mileage, and confirmation that the vehicle meets all the qualifiers. Honda will then provide further instructions or arrange for an inspection. Dealer personnel who successfully report a qualifying vehicle that is accepted for inspection will receive a VISA gift card as a gesture of appreciation.

Source: NHTSA ID: 11019248