2023-2025 Honda Civic, CR-V, Pilot Rearview Camera INOP

American Honda Motor Co., Inc. (AHM) has issued a PRIORITY/ACTION REQUIRED communication (NHTSA 11013124) to its dealerships regarding an ongoing investigation into inoperative rearview cameras in certain 2023-2025 Honda Civic, CR-V, and Pilot models. AHM is seeking to inspect vehicles that exhibit a specific set of symptoms to better understand the root cause of this condition.

This initiative aims to gather more information directly from affected vehicles before any repair attempts are made. If you own a qualifying vehicle and are experiencing the described issue, your participation could be crucial in resolving this problem for all affected owners.

Symptoms of the Rearview Camera INOP

The primary symptom AHM is investigating is an inoperative rearview camera, specifically when the display screen itself is on, but it fails to show the camera feed when the vehicle's transmission is shifted into reverse. This means the screen is active, but instead of the camera view, it may show a black screen or no image from the camera at all. The issue must be consistently present, not intermittent.

Conditions for Honda's Investigation

AHM is interested in inspecting vehicles only if they meet specific criteria. Your vehicle must satisfy all of the following conditions to qualify for this investigation:

• The rearview camera must be INOP (not intermittent) with a display that is on but does not display the Rearview camera feed when transmission is shifted to reverse. Dealerships are required to take a photo of the black touch-screen when this occurs.
• The issue must not involve a blurry or black and white center touch-screen. These conditions are not accepted for this specific investigation.
• The vehicle must not have been involved in a collision.
• No repair attempt for this specific issue should have been made during the current dealership visit.

These strict qualifiers ensure that AHM collects data from vehicles exhibiting the precise problem they are trying to diagnose. If your 2024 Honda CR-V rearview camera INOP issue matches these conditions, your vehicle may be a candidate for inspection.

What Owners Should Do

If your 2023-2025 Honda Civic, CR-V, or Pilot exhibits the exact symptoms and meets all the qualifying conditions, you should contact your local Honda dealership. Inform them that your vehicle's rearview camera is inoperative as described in Manufacturer Communication 11013124. The dealership personnel are instructed to email Technical Information & Support (TIS) at [email protected] or call them at 800-880-1072 (Monday-Friday, 7am-5pm PST).

When contacting TIS, dealerships must provide specific information, including the vehicle's model year, model name, VIN, current mileage, and confirmation that it meets all the qualifiers, along with a photo of the black center touch-screen. This process allows AHM to review the case and provide further instructions for inspection. It is important that no repair is attempted on your Honda CR-V rearview camera INOP issue before AHM's guidance.

Important Warnings for Dealerships

This communication is explicitly directed to Honda dealership personnel and is marked as PRIORITY/ACTION REQUIRED. Dealerships are instructed to print the iN message and provide a copy to the Shop Foreman and all Service Advisors. AHM emphasizes that no repair should be attempted on the rearview camera issue if the vehicle is being considered for this investigation.

As an incentive, AHM will provide a VISA gift card to dealership personnel who successfully identify and report a qualifying vehicle that is accepted as a candidate for a Dealer Visit, Parts Collection, or Information Collection. This encourages thorough screening and reporting of vehicles that match the specific criteria for the investigation into the Honda CR-V rearview camera INOP.

Source: NHTSA Manufacturer Communication 11013124