2024-2025 Honda Civic & CR-V A/C Compressor Seizure

Honda is currently investigating a specific issue affecting the air conditioning system in certain 2024-2025 Honda Civic and 2025 Honda CR-V models equipped with the 1.5L Turbo engine. The manufacturer, American Honda Motor Co., Inc. (AHM), has initiated a "Request for Visit: 2024-2025 Civic & CR-V A/C Compressor Seizure (ACTION REQ'D)" to gather more information. This action is in response to customer complaints of the A/C system "blowing warm air," with technicians subsequently identifying a seized A/C compressor.

The primary goal of this initiative is to understand the root cause of the Honda A/C compressor seizure before any repair attempts are made by dealerships. Honda is requesting that vehicles meeting specific criteria be identified and reported to their Technical Information & Support (TIS) group for inspection. This proactive approach aims to ensure a comprehensive understanding of the problem and to develop an effective, long-term solution.

Symptoms

Owners of affected 2024-2025 Honda Civic and 2025 Honda CR-V vehicles may experience their air conditioning system "blowing warm air" instead of cooling the cabin. This symptom typically indicates a malfunction within the A/C system, and in these specific cases, it has been linked to an A/C compressor seizure. A seized A/C compressor means the component responsible for circulating refrigerant has failed, preventing the system from cooling.

Fault Codes

When a technician diagnoses the issue, they may confirm that the A/C system is inoperative (INOP) due to a seized compressor, which is identified by the internal code 38810. This code specifically points to the mechanical failure of the A/C compressor.

Qualifying Conditions for Inspection

Honda is interested in inspecting vehicles that meet a strict set of qualifying conditions for this Honda A/C compressor seizure investigation. Dealerships are instructed to report vehicles ONLY if they meet all the following requirements:

• The vehicle must be equipped with a 1.5L Turbo engine.
• A technician must confirm that the A/C system is inoperative (INOP) specifically due to a seized compressor, identified by code 38810.
• There must be no prior HVAC system repair history, including any A/C refrigerant evacuation or recharge, or replacement of any HVAC components.
• No repair attempts should have been made on the A/C system during the current service visit.
• The vehicle must have no history of collisions.

Important Warnings for Owners

It is crucial for owners and dealerships to adhere to Honda's instructions regarding this investigation. If your 2024-2025 Honda Civic or 2025 Honda CR-V is experiencing the symptom of "A/C blowing warm air" and you suspect a Honda A/C compressor seizure, do not attempt any repairs yourself or allow a repair shop to perform any HVAC work, including refrigerant services or component replacements, before your Honda dealer has contacted Honda's Technical Information & Support (TIS) group. Any prior repair attempts or HVAC service could disqualify your vehicle from this specific information-gathering process.

What Owners Should Do

If your 2024-2025 Honda Civic or 2025 Honda CR-V 1.5L Turbo is experiencing the A/C "blowing warm air" and you believe it meets the qualifying conditions for a potential Honda A/C compressor seizure, you should contact your authorized Honda dealership immediately. Inform them about the symptoms and the manufacturer's "Request for Visit: 2024-2025 Civic & CR-V A/C Compressor Seizure (ACTION REQ'D)" communication.

Your dealership's service personnel will then need to contact Honda's Technical Information & Support (TIS) via email at [email protected] or by phone at 800-880-1072 (Monday-Friday, 7am-5pm PST). They will provide specific vehicle information, including the model year, model name, the issue (e.g., "A/C compressor seizure"), VIN, dealer number, technician's name, best phone number, current mileage, confirmation of all qualifiers, and the DPTS number. TIS will then provide further instructions for inspection.

Source: NHTSA ID: 11013122