2023-2024 Honda CR-V Door Mirror Vibration Investigation

Background to the Investigation

American Honda Motor Co., Inc. (AHM) has initiated a special data collection effort for certain 2023-2024 Honda CR-V vehicles. The manufacturer is specifically looking for CR-Vs where owners have reported a complaint about the driver's and/or passenger's door mirror vibrating while the vehicle is being driven. This proactive step is crucial for AHM to gain a deeper understanding of the underlying causes of this condition.

AHM's primary goal is to inspect these vehicles directly. This allows them to thoroughly analyze the issue before any repair attempts are made. By collecting data from unmodified vehicles, Honda aims to accurately diagnose the problem and develop an effective, long-term solution for the Honda CR-V door mirror vibration.

Symptoms of Door Mirror Vibration

Owners of affected 2023-2024 Honda CR-V models may notice that one or both of their side mirrors vibrate or shake while the vehicle is in motion. This can occur at specific speeds or under certain driving conditions. The Honda CR-V door mirror vibration can be a distraction and may affect visibility.

Qualifying Your Vehicle for Inspection

American Honda Motor Co., Inc. has set specific criteria for vehicles they are interested in inspecting. Your 2023 or 2024 Honda CR-V must meet all of the following requirements:

• The door mirror vibration must be consistently reproducible. It is important to note the speed range or conditions under which the vibration occurs.
• The vehicle must not have been involved in any collision.
• No previous repair attempts should have been made to address this specific door mirror vibration issue.

What Owners Should Know

This communication is a request for information and inspection, not a recall or a standard repair bulletin. Honda's Technical Information & Support (TIS) is actively seeking to gather data from vehicles exhibiting the Honda CR-V door mirror vibration. It is critical that if your vehicle meets the qualifying criteria, you do not attempt any repairs yourself or have a third-party repair shop address the issue before Honda has had a chance to inspect it.

Allowing Honda to inspect the vehicle in its original, unmodified state is essential for their diagnostic process. This helps them pinpoint the exact cause of the door mirror vibration without interference from prior repair attempts. This approach ensures that any future solutions developed are based on accurate data.

Reporting the Issue to Honda (via Dealer)

If your 2023 or 2024 Honda CR-V experiences the door mirror vibration and meets the specified qualifiers, you should contact your authorized Honda dealership. Dealership personnel are instructed to email Technical Information & Support (TIS) at [email protected] or call them at 800-880-1072 (Monday-Friday, 7:00 AM to 5:00 PM PST).

When contacting TIS, your dealership will need to provide specific information to record your vehicle details and receive further instructions. This information includes:

• Email Title:
  • Model Year (e.g., 2023)
  • Model Name (e.g., CR-V)
  • Issue (e.g., Door Mirror Vibration)
  • Vehicle Identification Number (VIN)
• Email Body:
  • Dealer Number
  • Your Name
  • Best Phone Number to be Reached
  • Current Mileage
  • DPTS#

As a gesture of appreciation, dealer personnel who successfully identify and report a qualifying vehicle that is accepted for inspection will receive a VISA gift card from AHM. This incentive underscores the importance Honda places on gathering accurate data for this Honda CR-V door mirror vibration issue.

Important Warnings

American Honda Motor Co., Inc. explicitly states that they would like to inspect the vehicle before you attempt a repair of any kind. This means that owners and dealerships should not try to fix the door mirror vibration issue themselves if the vehicle is a candidate for this investigation. Attempting repairs beforehand could interfere with Honda's diagnostic process and potentially disqualify the vehicle from the study.

Source: NHTSA ID 10248675