2023-2024 Honda CR-V Door Mirror Vibration Investigation
American Honda Motor Co., Inc. (AHM) is actively seeking 2023-2024 Honda CR-V vehicles experiencing driver or passenger door mirror vibration while driving. This is part of an effort to understand the root cause of the condition before any repair attempts are made.
Ahmet Topcu2023 Honda CR-V
Si applica anche a
- Honda CR-V
- 2024
Summary of the Investigation
American Honda Motor Co., Inc. (AHM) has initiated a data collection effort concerning certain 2023-2024 Honda CR-V models. The manufacturer is specifically looking into customer complaints regarding the driver's and/or passenger's door mirror vibrating while the vehicle is being driven. This proactive investigation aims to thoroughly understand the underlying cause of this condition. AHM emphasizes the importance of inspecting these vehicles before any repair attempts are made by dealerships. Owners experiencing Honda CR-V door mirror vibration are encouraged to have their vehicles evaluated.
How to Report Your Vehicle
If your 2023-2024 Honda CR-V exhibits the qualifying door mirror vibration, your Honda dealership should contact the Technical Information & Support (TIS) group. Dealerships are instructed to email TIS at [email protected] or call 800-880-1072. The TIS line operates Monday through Friday, from 7 AM to 5 PM PST. When contacting TIS, the dealership must include specific information in the email title, such as the model year (e.g., 2023), model name (e.g., CR-V), the issue (e.g., Door Mirror Vibration), and the vehicle's VIN. The email body should also contain the dealer number, the name of the contact person, a best phone number, the current mileage, and the DPTS# for the vehicle. TIS will then provide further instructions for the vehicle inspection.
Important Note for Dealerships
American Honda Motor Co., Inc. has issued a clear directive regarding this communication: "This message is solely directed to Honda dealership personnel; please handle it accordingly. Print this iN message and provide a copy to the Shop Foreman and all Service Advisors." This ensures that all relevant dealership staff are aware of the specific procedures for handling customer complaints related to Honda CR-V door mirror vibration.
Incentive for Participation
As a gesture of appreciation for their cooperation in this data collection effort, dealer personnel who successfully identify and report a qualifying vehicle that becomes a subject of a Dealer Visit, Parts Collection, or Information Collection will receive a VISA gift card. Technical Information & Support (TIS) will provide additional details regarding this incentive program if applicable.
Source: NHTSA ID 10244184
Frequently Asked Questions
- What is the issue with 2023-2024 Honda CR-V door mirrors?
- American Honda Motor Co., Inc. (AHM) is investigating customer complaints of the driver's and/or passenger's door mirror vibrating while the 2023-2024 Honda CR-V is being driven. This effort aims to understand the root cause of this **Honda CR-V door mirror vibration**.
- How do I know if my Honda CR-V qualifies for this investigation?
- Your 2023 or 2024 Honda CR-V qualifies if the door mirror vibration can be duplicated, the vehicle has not been involved in a collision, and no repair attempts have been made for this specific issue.
- What should I do if my Honda CR-V has door mirror vibration?
- If your vehicle meets the qualifying conditions, you should contact your Honda dealership. They will then reach out to Honda's Technical Information & Support (TIS) group, referencing the "Request for Visit: 2023-2024 CR-V Door Mirror Vibration (ACTION REQUIRED)" communication, to arrange for an inspection.
- Will I be compensated for participating in this investigation?
- While owners are not directly compensated, the dealership personnel who identify and report a qualifying vehicle that is accepted for further inspection may receive a VISA gift card as a gesture of appreciation from AHM.
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