2022-2025 Honda Rearview Mirror Bracket Detachment

American Honda Motor Co., Inc. (AHM) has issued a manufacturer communication (NHTSA ID 11023129) indicating an active investigation into customer complaints regarding a Honda rearview mirror detached or loose condition. This issue specifically concerns the rearview mirror bracket/slug detaching from the windshield in certain 2022-2025 Honda Accord, Civic, and Odyssey models.

To better understand the cause of this condition, AHM is seeking to collect specific parts from affected vehicles before any repair attempts are made. This initiative aims to gather data to identify the underlying reasons for the rearview mirror bracket detachment.

Symptoms

Owners may observe that the rearview mirror bracket/slug is either detached or loose from the windshield. The communication specifically notes the condition as "Rearview Mirror Bracket Detached/Loose". This directly affects the stability and function of the rearview mirror, potentially impacting visibility and safety.

Investigation Details

Honda's Technical Information & Support Group is actively searching for specific 2023-2025 Accords, 2022-2025 Civics, and Odysseys that exhibit a customer complaint of a detached or loose rearview mirror bracket/slug from the windshield. The primary goal is to collect these parts to analyze them and determine the root cause of the detachment. This investigation is crucial for understanding the condition and developing potential future remedies.

Qualifying Conditions for Parts Collection

For a vehicle to be considered for this parts collection program, it must meet several specific criteria:

• The vehicle's manufactured date, found on the driver's door jamb, must be AFTER December 2022.
• The condition must be that the "Rearview mirror BRACKET/SLUG MUST be detached or loose from the windshield." Technicians are required to remove the mirror housing to confirm this condition and capture one photo of the detached or loose rearview mirror.
• Cracks and chips on the windshield are acceptable, provided the rearview mirror bracket is indeed detached or loose.
• If the windshield was previously replaced, it must have been done using a Honda genuine part.
• The vehicle must not have been involved in a collision.
• No repair attempts for this specific issue should have been made during the current service visit.

Important Considerations for Dealers

Honda has issued specific instructions and warnings regarding this parts collection request. Dealers are advised that "Failure between the mount spring and bracket will not be accepted" for this investigation. This means that only true detachment or looseness of the bracket/slug from the windshield itself is of interest, not issues with the mirror assembly's internal components. Furthermore, if a repair has already been attempted for the "Rearview Mirror Bracket Detached/Loose" issue during the current visit, the vehicle will not qualify for this program. Honda is not notifying consumers directly about this parts collection; it is a dealer-level communication.

Dealer Action Required for Reporting

If a vehicle matching the specified qualifiers comes into a dealership, the service team must contact Technical Information & Support (TIS) immediately. This can be done via email at [email protected] or by calling 800-880-1072 (Monday-Friday, 7am-5pm PST). TIS will require certain vehicle information to provide further instructions.

When sending an email, the subject line must include:

1. Model Year (e.g., 2025)
2. Model Name (e.g., Accord)
3. Issue (e.g., Brake Judder)
4. VIN

The email body must contain:

1. Dealer Number
2. Your Name
3. Best Phone Number to be reached
4. Current Mileage
5. Confirmation that the vehicle meets qualifiers #1-#6 and attachment of one photo of the rearview mirror condition.
6. DPTS#

As an appreciation for their efforts, dealer technicians who identify and report a qualifying vehicle that is accepted as a candidate for parts collection will receive a VISA gift card from AHM.

NHTSA ID: 11023129