2023-2025 Honda Civic Front Damper Noise While Turning

American Honda Motor Co., Inc. (AHM) has initiated an investigation into customer complaints regarding Honda Civic front damper noise while turning. This issue specifically affects certain 2023-2025 Honda Civic 2.0L Sport models. The noise can occur at any speed, prompting AHM to collect specific parts from affected vehicles to determine the underlying cause.

This communication, identified as "Request for Parts: 2023-2025 Civic 2.0L Sport Front Damper Noise While Turning", indicates a "PRIORITY/ACTION REQUIRED" status for Honda dealerships. The goal is to gather detailed information and physical components from vehicles exhibiting this specific symptom.

Symptoms

Owners of 2023-2025 Honda Civic 2.0L Sport models may experience a noticeable noise emanating from the front damper(s) when the vehicle is turning. This Honda Civic front damper noise can manifest at various speeds, indicating a potential issue with the front suspension components.

Important Information for Owners

American Honda is currently in a data collection phase to understand the root cause of this specific Honda Civic front damper noise. It is critical to note that AHM "would like to specific collect parts from the vehicle prior to you attempting a repair of any kind." This means that if your vehicle meets the qualifying conditions, Honda prefers to examine the original components before any repairs are made.

Qualifying Conditions for Investigation

AHM is interested in vehicles that meet a specific set of criteria to ensure the collected data is relevant to their investigation. Your 2023-2025 Honda Civic 2.0L Sport model may be a candidate for this investigation if it meets all of the following requirements:

• "2.0L Sport trim models only."
• "Noise must be isolated to the front damper(s) using ChassisEARs."
• "Damper must NOT be leaking."
• "Noise must be duplicatable (capture noise on a short video)."
• "The vehicle has not been in a collision."
• "No previous repairs or replacements of the damper or damper components."

What Owners Should Do

If your 2023-2025 Honda Civic 2.0L Sport exhibits Honda Civic front damper noise while turning and meets all the qualifying conditions listed above, you should contact your local authorized Honda dealership. The dealership personnel are instructed to email Technical Information & Support (TIS) at [email protected] or call 800-880-1072 (Monday-Friday, 7am-5pm PST).

When contacting the dealership, be prepared to provide the following information:

• Model Year (e.g., 2024)
• Model Name (e.g., Civic)
• Issue (e.g., Front Damper Noise)
• Vehicle Identification Number (VIN)
• Current Mileage
• A video clearly demonstrating the noise.

This process allows AHM to gather the necessary data and parts to thoroughly investigate the Honda Civic front damper noise issue. Dealership personnel who identify and report a qualifying vehicle that is accepted as a candidate for parts collection will receive a VISA gift card as a gesture of appreciation.

NHTSA ID: 11013120